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The Royal Caribbean

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#35 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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1 room 2 adults 0 children
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The Royal Caribbean
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1,813 Reviews from our TripAdvisor Community

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Showing 1,422: English reviews
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Fargo, North Dakota
Reviewed 2 days ago NEW

We are always blessed to enjoy and be served by the kind team at Royal Resorts. The weather and view of the ocean was fantastic. The food was terrific wherever we ate and the waiters very accommodating.

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Helpful?
Thank dpteam2016
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Guest, Thank you for posting about our resort. We always take special care when preparing our food and beverage items and our restaurants are certified by Mexican Ministry of Tourism. However, the best certification we can achieve is our guests satisfaction. We're excited to read your review and learning we've achieved our goal of providing our guests with the...

Woodbury
Reviewed 2 days ago NEW

Had a great family vacation. Take the time to meet with your concierge - they have a wealth of knowledge. Pool, property, beach so clean! Try Captain's Cove across the street for Mexican night on Monday nights. Get a bike for free from the towel desk and bike to the grocery store - which is about a block past the...

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Thank Eric L
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Eric Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your visit and that your concierge provided a great service during it. We look forward to welcoming you back during your next vacation in Cancun. Warm Regards.

Minneapolis
Reviewed 3 days ago NEW

I can remember much better service in the past. Many times we waited 30-45 minutes to get a waiter and the same to get our drinks. The service at the restaurant was excellent . The rooms were kept very clean and everyone was very friendly

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Thank J6984XBdavidc
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear David, Thank you for taking the time to post about our resort. We're glad to learn about your visit but we're dissappointed to learn your experience wasn't better than your previous visits. I'm sharing your comments with the appropriate channels so that our service may improve. We look forward to welcoming you back during your next vacation in Cancun....

Houston, Texas
Reviewed 3 days ago NEW

One of us accidentally ran into an unoccupied desk in the hallway out side of the boutique in our scooter and damaged the desk. As owners, we pay out maintenance fees every year, but were forced to pay $100 in damages to repair this particle board desk. The entire desk wasn't worth $100 and our maintenance should cover accidents like...

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Helpful?
Thank 8days7nights2015
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Guest, I hope this letter finds you well. My name is Cristóbal Galindo, representing Royal Resorts. While I was pleased to read that you stayed at our resort, I was disappointed to learn this visit did not fulfill your expectations. Please accept a sincere apology for this situation. We understand that accidents happen and we're sorry to learn about...

Flint, Michigan
Reviewed 3 days ago NEW

Beautiful place to stay with very clean rooms that allow for flexibility in size. Many free activities to participate in and some that require an extra fee. I have stayed here many time and the only complaint I have is that saving beach and pool chairs is allowed even though it is not allowed per the rules.

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Helpful?
Thank redmary51
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear redmary51, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Reviewed 3 days ago NEW

Yeah, so called for dinner at 9:45 pm NOT 10:00 pm ~ the resort says they serve food to rooms until 10 pm but that's simply NOT TRUE HERE AT THIS RESORT seeing I called at 9:45 pm and they said they were closed at the front desk. That's of course after my call was ignored by the restaurant AND...

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Helpful?
Thank mike d
Crystal
Reviewed 3 days ago NEW

Spacious, clean, everything was easily accessible, the wi-fi was spotty and unreliable, and most of the guests were at least 50 years old. Although the prices of food, drinks, etc.. weren't cheap, they were reasonable. We had a great vacation and have no major complaints.

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Thank Cindy E
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Cindy Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your visit and we look forward to welcoming you back during your next visit to the Mexican Caribbean. Warm Regards

Stevensville
Reviewed 4 days ago NEW

You can't beat the weather and beautiful blue water anywhere else. The staff is awesome, friendly and eager to please. Family oriented resort with lots to do. Easy access to the city bus to make travel to and from restaurants or shopping convenient. Rooms/suites/villas are nice and very clean and each one has great views over looking the resort/beach.

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Helpful?
Thank lowellk745
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your recent stay at our resort and that you took advantage of its privileged location in the Hotel Zone. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Grand Rapids, MI
Reviewed 1 week ago NEWvia mobile

We stayed at the Royal Caribbean 11 days in February. Everyday was sunny to partly sunny 82-85 degrees. Not a drop of rain. We had a suite with King bedroom,kitchen,dining and living and bath with tub shower. Complex will turn 30 in November 2018 so it's nearing the end of the time share cycle. While the place is in great...

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2Thank Phantomjww
Merrick, New York
Reviewed 1 week ago

The pool and outside area is very pretty and well kept. Could use more sitting area by the pool. Many chairs had towels on them but no one sitting there. Didn't want to use the chair if they were returning but it didn't leave me with anywhere to sit. The facility is very clean. The room is very plain and...

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Helpful?
Thank r0ssalini

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Meeting Rooms
  • Breakfast Available
Official Description (provided by the hotel)
The Royal Caribbean(R) Nestled between a magnificent stretch of powder-white sand and lovingly tended tropical gardens, our two resorts offer an exceptional collection of services... And twice the fun. Escape to paradise. Sink your toes into soft white sand that's always cool to the touch and listen to the murmur of the waves. Start the day with a swim in the pool, work out in the gym or sign up for tennis. ... more   less 

Additional Information about The Royal Caribbean

Address: Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $153 - $328 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Royal Caribbean 3.5*
Number of rooms: 207
Reservation Options:
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Also Known As:
The Royal Caribbean Hotel Cancun
Royal Caribbean Hotel Cancun
Cancun Caribbean Resort Royal
Royal Caribbean Resort Cancun
Royal Carribean
Caribbean Royal
Hotel Style:
#11 Family Hotel in Cancun
#18 Romantic Hotel in Cancun
#28 Spa Hotel in Cancun
#31 Top resorts Hotel in Cancun
#33 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Caribbean staff and other travellers.
151 questions
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Ponte Vedra Beach, Florida
Green Valley
Lake Geneva, wisconsin
3 months ago
new jersey

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Questions? Get answers from The Royal Caribbean staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Dishwasher was not up to par and had a broken upper rack which they had difficulty repairing. ”
 of 5 bubbles dpteam2016, 21 Feb 2017 | Read review
“Bring your own coffee, a night light for the middle of the night bathroom runs, something to hang your wet bathing suit on (they don't like you to dry your laundry on the balcony) and if you like to do shots, bring your own shot glasses! Everything else was provided. ”
 of 5 bubbles 528cindye, 20 Feb 2017 | Read review
“Ask for a room with a balcony”
 of 5 bubbles r0ssalini, 16 Feb 2017 | Read review
“All the rooms are ocean view.”
 of 5 bubbles zaksdad, 13 Feb 2017 | Read review
“Any room here's it great room”
 of 5 bubbles williamcF5937OR, 13 Feb 2017 | Read review
5 of 5