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The Royal Caribbean

#35 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
09/04/2017 10/04/2017
1 room 2 adults 0 children
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The Royal Caribbean
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1,861 Reviews from our TripAdvisor Community

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Showing 1,466: English reviews
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Reviewed 3 days ago NEWvia mobile

The hotel is great, the rooms are clean, the views are amazing, I got a room in the 9th floor and we could see then pool and the ocean, the food is good, the restaurant has a lot of options and type of foods, drinks are excellent, the little market isn't expensive and has a lot of good stuff! I...

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Helpful?
Thank giovanna v
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Giovanna, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Calgary, Canada
Reviewed 5 days ago NEW

Very attentive and passionate staff... Bellboys, Frontdesk, Housekeepers, Waiters, Cooks, Drivers, Cleaners. Everyone did amazing job!!! Kudos to all staff! The Royal Resorts owners and management team must take care, compensate and make all staff happy because the staff is actually the reason why guests keep coming back

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Helpful?
Thank maemaemaemaemae
Cristóbal G, Online Communty Care Coordinator at The Royal Caribbean, responded to this review

Dear Guest, Thank you for taking the time to review your stay with us. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We're glad to learn you've enjoyed your stay at our resort and we look forward to welcoming...

Atlanta, United States
Reviewed 5 days ago NEW

It is a nice hotel. Restaurant is quite good. There is a public bus service stop very close to hotel so commuting is very easy. It has few tennis courts and you can borrow rackets and balls from hotel. So bring your tennis shoes. I was in room number 1529, served very nicely by Yolanda Cordova. If hotel is reading...

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Helpful?
Thank Dharmender G
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Dharmender, Thank you for taking time to post about our resort. We're sure that the TripAdvisor community will appreciate your insights about our resort and your overall experience in Cancun. We'll make sure to personally praise Yolanda for leaving such a nice impression in you. We look forward to welcoming you again during your next visit to the Mexican...

Reviewed 6 days ago NEW

We had booked a room at The Pyramid Oasis, but they somehow lost our reservation. We got on Expedia and were able to book spare of the moment at the Royal Caribbean. Although it was not all inclusive they had a suit available with a kitchenette. The room cost about the same as I pay to stay downtown Chicago but...

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Helpful?
Thank Nicholas C
Shawnee, Kansas
Reviewed 1 week ago

Stayed here (own a later week at Royal Sands, the newest of the RCI properties in Cancun) in order to use kids' spring break week. The resort is due to close/sell/renovate in a year or so - understandably getting a little run-down and tired. Still a good value in a good location. Rooms/Villas are still very nice for the time...

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Helpful?
Thank jhw2
Oakdale, New York
Reviewed 1 week ago

Karaoke nights have always been a favorite of my parents when they are down in Cancun. I have never attended this event before but I did so for the first time this year and absolutely loved it! I especially loved the host, DJ Davie Griffin- he is AMAZING! He has a great sense of humor, engages with the crowd, and...

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Helpful?
Thank abbsdomo
Birmingham, United Kingdom
Reviewed 1 week ago

We were a group of 20 men from the UK here to checkout Cancun. We checked in on Wednesday evening for a 4 night stay. Upon checking we were told that we would have to checkout out of our rooms after 3 nights to move to another room. We were never told this when we booked the hotel. The reason...

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Helpful?
Thank Anil S
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Anil Thank you for taking time to post about our resort. We're glad to read about your visit. However, we're sorry to learn disappointed your visit did not fulfill your expectations. One of our goals is to communicate accurately and assertively with our customers. We've made sure that the information regarding the room switching on Saturday is available at...

Forest Hill, Maryland
Reviewed 1 week ago

Beautiful views from front door and balcony Clean rooms, bathrooms, lobby, and pool Friendly staff Helpful staff Great food offered on site Restaurants, bars and carryout Quiet and relaxing Scheduled events throughout the day-pool volleyball, water aerobics, ping pong, bingo... on

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Helpful?
Thank Debbie W
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Debbie: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate your feedback and look forward to welcoming you back soon. Warm regards.

Dallas, Texas
Reviewed 1 week ago

Couldn't have asked for better weather in Cancun. Sunny days, exceptional customer service everywhere we went (local restaurants, local grocery stores, coffee shops, hotels). The only downfall was the hotel charged a fee to access the fitness center.

Review collected in partnership with this hotel
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Helpful?
Thank carol m
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Carol, Thank you for taking time to post about our resort. We're glad to learn you had the chance to enjoy some great weather during your vacation and we look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Redding
Reviewed 1 week ago

We always enjoy the great hospitality, customer service, and value the resort offers. Our family has a great time on the beach, pool, and restaurants that are on-site. The staff is excellent and will go out of their way to make your stay enjoyable.

Review collected in partnership with this hotel
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Helpful?
Thank kevinbS7696OC

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09/04/2017 10/04/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Meeting Rooms
  • Breakfast Available
Official Description (provided by the hotel)
The Royal Caribbean(R) Nestled between a magnificent stretch of powder-white sand and lovingly tended tropical gardens, our two resorts offer an exceptional collection of services... And twice the fun. Escape to paradise. Sink your toes into soft white sand that's always cool to the touch and listen to the murmur of the waves. Start the day with a swim in the pool, work out in the gym or sign up for tennis. ... more   less 

Additional Information about The Royal Caribbean

Address: Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $153 - $343 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Royal Caribbean 3.5*
Number of rooms: 207
Reservation Options:
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Also Known As:
The Royal Caribbean Hotel Cancun
Royal Caribbean Hotel Cancun
Cancun Caribbean Resort Royal
Royal Caribbean Resort Cancun
Royal Carribean
Caribbean Royal
Hotel Style:
#11 Family Hotel in Cancun
#18 Romantic Hotel in Cancun
#28 Spa Hotel in Cancun
#31 Top resorts Hotel in Cancun
#33 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Caribbean staff and other travellers.
156 questions
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Ponte Vedra Beach, Florida
Green Valley
Lake Geneva, wisconsin
4 months ago
new jersey

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Questions? Get answers from The Royal Caribbean staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for sea side view.”
 of 5 bubbles dharmenderg2013, 21 Mar 2017 | Read review
“Our room was 424A had an amazing view. ... the balcony on the suites were huge , very small on the reg rooms.”
 of 5 bubbles , 20 Mar 2017 | Read review
“No really "Bad" rooms - all have similar (spectacular) views of the beach and the turquoise waters.”
 of 5 bubbles jhw2, 19 Mar 2017 | Read review
“Rooms on the beach are the best, the view is amazing!”
 of 5 bubbles AnilS567, 16 Mar 2017 | Read review
“Higher level rooms have great views of pool and beach/ocean”
 of 5 bubbles debbiewA5919QE, 14 Mar 2017 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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