We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

JW Marriott Cancun Resort & Spa

Show Prices
#10 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 4 more sites!
Professional photos
JW Marriott Cancun Resort & Spa
JW Marriott Cancun Resort & Spa
Panoramas (1)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

3,750 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 3,266: English reviews
Clemmons, North Carolina
Reviewed yesterday NEW

Long review coming but this is a great hotel and vacation. We stayed at the JW Marriott for my 25th Wedding Anniversary between November 19th and November 25th. I would recommend calling the hotel before you arrive to arrange shuttle and reserve the Bali Beds. We originally reserved 2 rooms using Marriott Points, but my older daughter couldn’t go on...

 Report
Helpful?
1Thank ButlertheDog
Richmond, Virginia
Reviewed 2 days ago NEWvia mobile

My partner treated me to Cancun for our 3 year anniversary and boy were we excited. We got up at 2:30am to catch an early flight to Cancun to get there in enough time to catch some waves and sun. We both went to the ATM to get cash at the airport before we boarded our flight to make sure...

 Report
Helpful?
2Thank Raul C
Harbor Springs, MI
Reviewed 2 days ago NEW

Would highly recommend this property. This is the 4th year that we visited the JW. It is very clean with beautiful grounds and the best service we have ever had. Their housekeeping staff is top-notch! At poolside, you will be treated to great service by all of their wait staff. Everyone always had a smile and was eager to please....

 Report
Helpful?
2Thank 28,177
Houston, Texas
Reviewed 2 days ago NEW

Had an amazing stay last week with my Wife and 7 yr old daughter. The staff is very courteous and extremely helpful. The hotel is beautiful with lots of good options to eat, and it is connected to the Marriot next door, with evern more restaurants. The Thai place is amazing. The beach is outstanding and located in a really...

 Report
Helpful?
Thank Jason d
Pembroke Pines, Florida
Reviewed 3 days ago NEWvia mobile

First time to Cancun, first time to a JW Marriott. Very impressed!!! From the moment we arrived to the moment we left, the service was superb. Front desk staff did an awesome job. Since our room wasn't ready, we were upgraded to a premiere room...totally unexpected. Property is very nice... great pool, great beach, great bar. Rooms were clean, fresh...

 Report
Helpful?
1Thank Johnny G
Atlacomulco, Mexico
Reviewed 3 days ago NEW

The breakfast buffet is amazing as were the dinner dishes, the prices were not bad. Great view of the ocean and beach day and night. Not a lot of parking space though, so in the high season this might be a problem.

 Report
Helpful?
Thank Joshua_UIEM
Chicago, Illinois
Reviewed 4 days ago NEW

The lobby is really spread out and nice to walk around. The pools are fantastic places to lounge and people watch. The beach is a fun place to walk around, swim and lounge. There was a wedding when we were there, which provided some excitement. Spent 4 nights and enjoyed the room service, restaurants and bars. Its a great place...

 Report
Helpful?
2Thank Freq_Traveler_101
Wilmington, Delaware
Reviewed 5 days ago NEWvia mobile

Stayed here for 10 days with my husband, parents and 2 kids (ages 11 months and 3). The place was beautiful, the pool and beach were amazing and the staff were all super friendly and always helpful. My kids loved the baby pool and the soft sandy beach. We rented a cabana one day which was heaven! There's lots of...

 Report
Helpful?
4Thank bkibler26
Boise, Idaho
Reviewed 6 days ago NEW

This place was so beautiful. The service was exceptional, rooms were clean, food was good, and the many pools and beach were awesome. Good place for families, and if you want to hang around the pool without kids there is an 18 and over area that has a swim up bar. We loved it here and plan to come back...

 Report
Helpful?
3Thank Robin M
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Robin M, Thank you for staying at JW Marriott and sharing your review, your feedback is very important to us. We are glad to know that you had a lovely stay at our resort, hosting our guests with excellent service is something we are passionate about – we love creating unforgettable moments! I hope you are already part of...

Reviewed 6 days ago NEW

The entire staff at the JW was excellent! Alvaro Cruz the bartender in the adult pool area was beyond helpful. From day one, he made me feel relaxed and took care of everyone needs! I just booked another 10 day vacation at this resort

 Report
Helpful?
Thank William M
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear William M, I’m very happy to know that you had a very pleasant stay at our resort and that our level of service exceeded your expectations greatly! We will congratulate Alvaro; we will let him know he was able to make your vacation special with his attentiveness and professionalism. Thank you for staying at JW Marriott, we look forward...

3,179 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (2668)
Viewed
Pool/Beach Area (622)
Viewed
Room/Suite (272)
Viewed
View from Room (220)
Viewed
Dining (109)
Viewed
Family/Play Areas (4)
Viewed
Hotel & Grounds (498)
Viewed
Bathroom (60)
Viewed
Business Centre/Function Rooms (7)
Viewed
1:22
Videos (6)
Viewed
Other (870)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (294)
Viewed
Amenities (70)
Viewed
Beach (27)
Viewed
Pool (32)
Viewed
Premium Ocean View King Room (82)
Viewed
Dining (29)
Viewed
The Hotel (54)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (217)
Viewed
Pool/Beach Area (30)
Viewed
Hotel & Grounds (50)
Viewed
Business Centre/Function Rooms (22)
Viewed
Room/Suite (43)
Viewed
View from Room (6)
Viewed
Dining (12)
Viewed
Other (54)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cancun hotels
2.7 km away
The Westin Lagunamar Ocean Resort Villas & Spa
6.0 km away
Grand Fiesta Americana Coral Beach Cancun
2.3 km away
Live Aqua Beach Resort Cancun
Show Prices
Show Prices
Show Prices
4.7 km away
Le Blanc Spa Resort
Le Blanc Spa Resort
#1 of 181 in Cancun
5,324 reviews
0.1 km away
CasaMagna Marriott Cancun Resort
0.7 km away
The Ritz-Carlton, Cancun
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to the JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses ... more   less 

Additional Information about JW Marriott Cancun Resort & Spa

Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $308 - $1,516 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Cancun Resort & Spa 4.5*
Number of rooms: 448
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Marriott, Priceline, Odigeo, Travelocity and Jetsetter so you can book your JW Marriott Cancun Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott
Hotel Style:
#6 Business Hotel in Cancun
#10 Top resorts Hotel in Cancun
#10 Spa Hotel in Cancun
#10 Luxury Hotel in Cancun
#10 On the Beach Hotel in Cancun
#19 Family Hotel in Cancun
#26 Romantic Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Cancun Resort & Spa staff and other travellers.
204 questions
Ask a question

See all questions (204)

Questions? Get answers from JW Marriott Cancun Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“odd number rooms have a view of the main pool, smaller room number, closer to the ocean”
 of 5 bubbles 28177, 5 Dec 2016 | Read review
“All room have ocean views. Get room on north side, south has beach and diving pool that is not as nice. But still great.”
 of 5 bubbles 346Jasond, 5 Dec 2016 | Read review
“Ocean front rooms on a high floor”
 of 5 bubbles Freq_Traveler_101, 3 Dec 2016 | Read review
“3rd floor or higher are better for ocean views”
 of 5 bubbles robinm714, 1 Dec 2016 | Read review
“Premier Ocean View room was great!”
 of 5 bubbles X7081FTwilliamm, 1 Dec 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay