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JW Marriott Cancun Resort & Spa

JW MarriottUS$299*
View Deal
#12 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
05/06/2017 06/06/2017
1 room 2 adults 0 children
US$299*
US$299*
US$299*
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JW Marriott Cancun Resort & Spa
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4,124 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Cancun Resort & Spa
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Showing 3,606: English reviews
Las Vegas, Nevada
Reviewed 1 week ago

We stayed here for two days in May before heading down the coast to Akumal. From the moment we got out of our taxi, the service was absolutely amazing. While checking in, the manager came out to introduce himself and welcome us. The front desk informed us that there was construction on the floor above our assigned room and offered...

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Helpful?
Thank Ann O
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Ann O, Thank you for staying at JW Marriott and sharing your experience with us. We are happy to know that you had a lovely stay with us and a great vacation in Cancun. We believe in hosting our guests with excellent service, this is what truly makes our resort special. We are delighted to hear that we exceeded...

Warren, MI
Reviewed 1 week ago via mobile

My husband and I loved our stay at the Cancun JW. The infinity pool is the reason why I wanted to stay here, and it did not disappoint me! It's gorgeous and so clean. I could've leaned on the edge of the pool and stared out at the Sea all day. There were plenty of chairs available even midday and...

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Helpful?
Thank emk98
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear emk98, Thank you for staying at JW Marriott, we are happy to know that you had a very pleasant and relaxing stay at our resort! Hosting our guests with excellence is our passion, we will congratulate Miguel and everyone in our team for their fantastic job and professionalism. If you enjoyed our buffet variety at Sedona Grill, I invite...

Reviewed 1 week ago via mobile

Our server Antonio was fantastic. We enjoyed a great meal and drinks while overlooking the ocean. What a great time, complimented by excellent service at affordable prices. We never had to look for our waiter as he was always there asking if we needed anything. Just fantastic!

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Helpful?
Thank Mark R
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Mark R, Thank you for staying at JW Marriott and sharing your experience with us. We are delighted to know that you enjoyed your stay at our resort! We believe in hosting our guests with excellence, making your stay a flawless experience is something we are passionate about! Of course we will let Antonio know he was able to...

Poughkeepsie, New York
Reviewed 1 week ago

We were in Cancun late April, early May for 12 days. We spent eight of the days at the JW Marriott at club 91. First the weather was great with a thunderstorm only on one night for two hours. The rest of the time it was sunny to partly cloudy. Club 91 is a boutique hotel within the JW Marriott....

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Helpful?
4Thank Jerry43
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Jerry43, Thank you for staying at JW Marriott and Club 91. We are happy to know that you had a lovely stay at our resort. Our commitment is to host our guests with excellent service and the luxury of our brand, surely we’ll congratulate Maria, Karolina, Luis, Jessica, Erika, Walter, Norma, Sara and Ivan for their wonderful job and...

Chatham, New Jersey
Reviewed 1 week ago

I can't say enough about the amazing staff at the JW Marriott. In particular I wanted to thank Rita in the Lobby Bar, Edwardo @ 750, Ricky in the fitness center and Jose at the pool for making our stay so special. Everyone there makes you feel welcome and at home. We stayed during the second week of May and...

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Helpful?
1Thank mikedperl
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear mikedperl, Thank you for staying at JW Marriott and sharing your experience with us. I’m happy to hear that you had a wonderful stay at our resort and a lovely dining experience at Gustino. We believe in hosting our guests with excellent service, we’ll congratulate Rita, Eduardo, Ricky, Jose, and everyone in our team for their outstanding job. I...

Palatine, Illinois
Reviewed 1 week ago via mobile

Stayed at the club level with my family. We have 2 young children and we had a wonderful time at the pool and beach. The club was nice, but decor felt dated, and room lacked sweeping views, there are 4 tables with direct window views and then the rest of the tables could have been in a hotel in Indianapolis-...

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Helpful?
2Thank Mt11980
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Mt11980, Thank you for staying at JW Marriott and Club 91. We are happy to know that you and your family had very nice stay with us and a great vacation in Cancun! We believe in hosting our guests with excellent service and the luxury of our brand; I apologize for the inconveniences you experienced during your stay, your...

Reviewed 1 week ago via mobile

Antonio, Miguel and Manuela were our servers this past week on the beach. They were all amazing and extremely accommodating. Antonio was extremely funny, Manuela made sure my wife had a special gift for Mother's Day and Miguel entertained us with his stories about his days as a professional boxer. We rented a cabana at the beach and Adrian and...

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Helpful?
4Thank Robbin T
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Robbin T, Thank you for staying at JW Marriott. I’m glad that you had a very pleasant stay with us and a great vacation in Cancun. We believe in hosting our guests with excellent service and the luxury of our brand, we will certainly congratulate Antonio, Miguel, Manuela, Adrian, and Carlos for their professionalism and hospitality. I hope you...

Littleton, Colorado
Reviewed 2 weeks ago via mobile

The staff was so nice throughout our stay. We especially appreciated our attentive and friendly beach side server, Jose. Thank you all for making us so welcome. Also, the property was beautifully maintained. I would definitely stay again.

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Helpful?
1Thank Lynne A
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Lynne A, Thank you for staying at JW Marriott and sharing your experience with us. We are happy to know that you had a lovely stay with us and a great vacation in Cancun. We believe in hosting our guests with excellent service and the luxury of our brand, we will congratulate Jose for his outstanding job. Which was...

Washington DC, District of Columbia
Reviewed 2 weeks ago via mobile

Stayed at the JW Marriott Resort and never received better treatment / service anywhere else! It was definitely a 5 star resort. From Reginaldo? with turn down service, Saul our waiter at the Argentinean restaurant (who makes a killer Caesar Salad from scratch!) to Hidalgo at the pool, everyone was amazing in their service and friendliness. Was planning on going...

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Helpful?
1Thank CurlyGirl2015
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear CurlyGirl2015, Thank you for staying at JW Marriott and sharing your experience with us. We are happy to know that our level of service was able to exceed your expectations! Making your stay flawless is our priority! We will congratulate Saul, Hidalgo, and our housekeeping team for their wonderful job. Which was your favorite restaurant besides La Capilla Argentina?...

Bakersfield, California
Reviewed 2 weeks ago via mobile

I have been to Cancun 4 times and I've stayed here 2 times the hotel is so beautiful and the service and staff is very kind especially room service always leaving cute details and we love the Sedona grill restaurant one of the waiters named Carlos Daniel is the sweetest and most kind and attentive very friendly will be coming...

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Helpful?
1Thank m_cake90
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear m_cake90, Thank you for staying at JW Marriott once again! We are happy to know that you had another lovely stay at our property, your loyalty is very important to us! We believe in hosting our guests with excellent service and the luxury of our brand, we will certainly congratulate Carlos Daniel for his outstanding job and attention to...

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05/06/2017 06/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to the JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses ... more   less 

Additional Information about JW Marriott Cancun Resort & Spa

Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $326 - $751 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Cancun Resort & Spa 4.5*
Number of rooms: 448
Reservation Options:
TripAdvisor is proud to partner with Marriott, Expedia, Booking.com, Travelocity, Hotels.com, Orbitz, Hotwire, Cancelon, Priceline, TripOnline SA, Evoline ltd, getaroom.com, HotelQuickly and Hotel.de so you can book your JW Marriott Cancun Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott
Hotel Style:
#6 Business Hotel in Cancun
#11 Top resorts Hotel in Cancun
#12 Luxury Hotel in Cancun
#12 On the Beach Hotel in Cancun
#12 Spa Hotel in Cancun
#19 Family Hotel in Cancun
#26 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Cancun Resort & Spa staff and other travellers.
280 questions
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Questions? Get answers from JW Marriott Cancun Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Honestly, we noticed that every room there has some sort of view.”
  • view while sitting on balcony on the gloomiest day of our trip.
jasminew986, 23 May 2017 | Read review
“Ask for higher floor for ocean view”
debanddang, 23 May 2017 | Read review
“We were on the 4th floor and had an ocean view”
clairefs, 18 May 2017 | Read review
“Try for a sea view”
snashie, 17 May 2017 | Read review
“We stayed in the Caribbean Suite on the 12th floor, views were amazing”
mikedperl, 13 May 2017 | Read review
5 of 5
JW Marriott
US$299* /night
View Deal
Expedia.comUS$299
Booking.comUS$299
TravelocityUS$299
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*Disclaimer
Prices are for 1 room, 2 adults
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