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JW Marriott Cancun Resort & Spa

7.7 km from Cancun centre
  • Free Wifi
  • Free Parking
  • Pool
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1 room, 2 adults, 0 children
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Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
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3,944 Reviews from our TripAdvisor Community

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Showing 3,447: English reviews
Marietta, Georgia
Reviewed 13 April 2015

My family and I just returned today from our trip at the JW Marriott Cancun. What an amazing time we had. I was a little skeptical, as we usually stay at the Ritz Carlton, mainly due to our son's food allergies (peanuts, tree nuts, sesame seeds and sunflower seeds) and the RCs ability to take care of him without any...

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Helpful?
2Thank AMofGA
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear 786angiem, I’m really happy to know you and your family had an excellent time with us, as you mention we all go above and beyond the traditional service to satisfy our guest’s needs, I’m glad to know our excellent chefs help you during your stay providing specially treat for your son. I’ll share your lovely comments with our Sous...

Marlboro, New Jersey
Reviewed 12 April 2015

The management at this 5 Diamond resort pays attention to detail------ the entrance of the resort is very impressive-----everything sparkles----the VP and General Manager Mr.Chris Calabrese sets a high standard and it is noticeable in all areas---- in side and and out---We were greeted by Bellman Manny and Jose with a "smile and welcome back"---we were also impressed with the...

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Helpful?
Thank monte5
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Monte 5, We are happy to know you had an excellent time with us, as you mention we all work really hard to continue offering the best service and make our guest feel welcome. I’ll share your comments with our team specially with Manny, Jose, Eduardo, Lazaro, Victor, Dominic, Cindy, Teresa, Daniel, Eduardo, Erik & Roberto. We are looking...

Sacramento, CA
Reviewed 12 April 2015

Beautiful property with nice beach. Almost impossible to get a lounge bed by the pool if you are not there by 6 am. Room is large, but lots wear and tear. Need an update . Room was never vacuumed during our 8 days!!!! There was wifi problem for a few days and it was kind of hard to deal with...

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5Thank Aruba2004
MarriottCancun, Director of Restaurants & Bars at JW Marriott Cancun Resort & Spa, responded to this review

Dear Aruba2004, Thank you for taking the time to share your recent experience at the JW Marriott Cancun Resort & Spa with us. Your valued feedback highlighted a number of areas for improvement that I have since shared with the appropriate hotel team, who join me in offering their apologies for their team’s shortcomings. I would like to let you...

United States
Reviewed 12 April 2015

We stayed there during christmas holiday from Dec 21 through 26. We purchased the club 91(program includes 3 meals from restaurants in the hotel with tea time & night bar). You get different types of food each day which were pretty good overall but the italian was by far the best! The rooms ( we changed the room once) are...

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2Thank SWoodJ
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear SWoodJ, I’m happy to know you had a great time on your Christmas holidays, definitely the club 91 has everything to enjoy to the fullest your stay. Gustino our top notch Italian restaurant is exquisite thank you for your compliments. I’ll like to tell you that right now we are reinforcing the policy of the hours the pool area...

Jersey City, NJ
Reviewed 12 April 2015

Our first trip was three years ago, and we really loved the resort ... and hence the decision to come back this Easter week. Only to be disappointed... it seems as if the hotel has taken a few steps back. Overall, it's still a beautiful resort.... but a lot little details that we noticed ... the glass shower door was...

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2Thank AHJW
MarriottCancun, Quality Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear AHJW I want to thank you for taking the time to leave a comment about your recent stay with us, I am sorry to read that we were short in your expectations taking as reference your previous visit. You can rest sure that I had pass your comments to our house keeping department to take the corrective actions necessary...

New Orleans, Louisiana
Reviewed 12 April 2015 via mobile

Stayed a week for Easter break. Overall, very friendly staffs and nice facility. However, the rooms are very outdated and needs to be upgraded. They still charge $18 per day for wifi which doesn't work well at pool area. Breakfast is okay but not impressive. After fifth nights, there was a dead cockroach near my bathroom. Still alive so I...

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2Thank Sungwan K
MarriottCancun, Front Office Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Guest, I would like to thank you for writing to us. It is always disappointing to hear of our failures and particularly embarrassing for myself to learn that our systems and people failed to deliver. While I would extend my sincere apologies for the short comings during your stay, it is by no means a justification. I completely understand...

Jonesboro, Arkansas
Reviewed 10 April 2015

Very clean, well kept and beautiful property. The hotel staff was courteous, informative and helpful. The hotel restaurants where nice ( the reason for only 4 stars is because in my opinion for the price of the meals the hotel resturants' food needs to be better). However the hotel breakfast meal was very good each day. The pools where amazing...

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Thank terriannrorex
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Terriannrorex, Thank you staying at JW Marriott, we are really happy you enjoyed your stay and had an excellent time, as you mention our pool and beach areas are amazing. Thank you for your comments on our breakfast we have one of the most delicious buffets of Cancun. Thank you for sharing your experience with us. Sincerely, Manuel Magaña...

Phoenix, Arizona
Reviewed 10 April 2015

Visited during Thanksgiving week to celebrate the big "50" with wife and kids. It was to be a special treat and we were not disappointed at all. The hotel itself was very nice, updated and very well maintained. Our room was very clean with a spacious bathroom. It faces the pool with a fantastic view of the beach, sea, and...

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Helpful?
Thank 19,860,802
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear 19860802, Congratulations on your 50th birthday, thank you for celebrating such an special date with us, I’m glad you decided for a Caribbean celebration as you mention the views from our balconies are astounding. We are really sorry for the situation you encounter on the restaurant we will continue training our staff so they can provide you with the...

Boston, Massachusetts
Reviewed 10 April 2015

Its always nice to be at JW Marriott Cancun..I was there on February and March/2015 and going back on May 2nd this year. The Hotel is very beautiful and the staff is amazing friendly by the main door Marcos smiling and taking care of you. The different maids Alicia, Blanca, Saulo are amazing... The pool waiters are the best...great service..attention...

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Helpful?
2Thank avilacl
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Avilacl, wow, it’s our pleasure to host your stay it seems that you found paradise on earth! We are really happy to host your stay and continue providing you the service you are looking for and deserve, I’ll share your comments with Marcos, Alicia, Blanca, Saulo, Ruben, Edgar, Jorge and Amado. I highly recommend you treating yourself with a...

Pittsburgh, Pennsylvania
Reviewed 10 April 2015

Just returned from a five night stay at the JW in Cancun. Overall, I would say that the property exceeded our expectations. Let's cover the good, the bad and the ugly. The good: Our room was awesome with an incredible balcony and view of the adult pool area, beach and ocean as far as the eye could see. Beds were...

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Helpful?
Thank Jeffrey D
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Jeffrey D, I’m happy you had an amazing stay with us, I remember you and I’m glad you wrote your warm comments. As you mention our rooms had an incredible view of the Caribbean ocean and our beach and pool are simply phenomenal, thank you for noticing. The breakfast as you mention is one of the best buffet breakfast...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to the JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses ... more   less 

Additional Information about JW Marriott Cancun Resort & Spa

Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $362 - $868 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Cancun Resort & Spa 4.5*
Number of rooms: 448
Reservation Options:
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Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott
Hotel Style:
#6 Business Hotel in Cancun
#11 Top resorts Hotel in Cancun
#12 On the Beach Hotel in Cancun
#12 Luxury Hotel in Cancun
#12 Spa Hotel in Cancun
#19 Family Hotel in Cancun
#26 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Cancun Resort & Spa staff and other travellers.
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Questions? Get answers from JW Marriott Cancun Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“North facing has views of the main pool area.”
 of 5 bubbles KBJB0912, 23 Feb 2017 | Read review
“The rooms facing the adult pool area Have a better view for both sunrise and sunset”
 of 5 bubbles 268staceyv, 23 Feb 2017 | Read review
“North side to see sunset”
 of 5 bubbles JasimM43, 16 Feb 2017 | Read review
“Cabana #5 thru #10 gets a lot of sun,,”
  • housekeeping made a bunny
  • sun sun fun fun
 of 5 bubbles pppKKKooo, 13 Feb 2017 | Read review
“Ocean-front is the way to go.”
 of 5 bubbles elisabethg441, 13 Feb 2017 | Read review
5 of 5