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JW Marriott Cancun Resort & Spa

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#12 of 182 Hotels in Cancun
Certificate of Excellence
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JW Marriott Cancun Resort & Spa
JW Marriott Cancun Resort & Spa
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3,934 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Cancun Resort & Spa
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Showing 3,437: English reviews
inverness,illinois
Reviewed 30 March 2015

We stayed March 21 - 28, the staff was very nice and accommodating. When we arrived they had us on the 1st floor when I had asked for a high floor when booking 6 months prior. I asked to be moved to a higher floor and was moved to the 3rd as that was all they had at the time....

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Helpful?
1Thank john196288
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear John196288, Thank you for sharing your experience with us, I’m happy you enjoy the benefits of being Marriott Rewards member. As you mention our staff goes above and beyond to make you feel welcome and to fulfill your needs. We value our entire guests comments, we are happy you share your lovely thought with us, every week we analyze...

Binghamton, New York
Reviewed 30 March 2015

I stayed during February during a school break and it was truly amazing! We landed at the airport and we exited and right away there was the shuttle bus waiting for us! We went right over and had a very helpful set of people help us settle in out beautiful and giant room! I mean, it's probably the most spacious...

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Helpful?
Thank 867Konichiwa
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear 867Konichiwa, Thank you for sharing your amazing stay with us, I’m really happy you had an excellent time in our resort, we are lucky to have the best beach of Cancun, amazing crystal clear water with a turquoise color. Thank you for noticing our amazing staff we are happy to host your stay and we love to see our...

Northville, Michigan
Reviewed 30 March 2015

We simply adored this place! We were only there for one night unfortunately but they treated us like royalty and they were the best staff we have seen in a long time. The place is lovely and well taken care of. The restaurant (Thai) next door in the other hotel is wonderful. We can't say enough about this place and...

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Helpful?
Thank elletraveller
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear elletraveller, thank you for sharing your lovely experience with us, I’m really happy to know you experience our royalty service, as you mention our staff goes above and beyond the traditional service to provide guests with a special treat. Sasi Thai is exquisite one of the best in town; really enjoy spending an afternoon there with a wine cup....

A TripAdvisor Member
Sheffield, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
13 helpful votes
Reviewed 29 March 2015 via mobile

Having spent a great week last April in an Ocean Front Suite at the J W Marriott, we returned again this March. We booked a Caribbean Suite, as no Ocean Fronts were available, but on arrival, Andrea on reception upgraded us to Ocean Front with no additional fee - thank you so much, you're a gem. Last year we visited...

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Thank A TripAdvisor Member
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Guest, Thank you visiting us again, I’m happy you had another amazing experience with us, as you mention March is a higher season than April and there are more guests. I recommend you visiting us in September amazing weather, hotel not at a capacity. W e are looking forward your next visit, Sincerely, Manuel Magaña Hotel Manager

Boston, Massachusetts
Reviewed 29 March 2015

For the price of Club 91 level, the overall experience was disappointing. Laundry was turned in but not processed by hotel. WiFi failed and I spent an hour on phone with technician to solve problem. Hotel had failed to reboot service. Bathtub drain didn't function properly. Staff was friendly, but maintenance was disappointing.

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Helpful?
2Thank Russ G
MarriottCancun, Quality Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Russ G Thank you for your comments about your recent stay with us, I am glad to read that you consider our staff as friendly one, we all are committed in provide a very welcoming service to all our guest. I sincerely apologize for the situations where we couldn’t accomplish your entire satisfaction; I already shared your comments with...

Portland, Oregon
Reviewed 29 March 2015

The physical property is outstanding - great pools, beautiful beach with ample chairs and permanent umbrellas (pool is crowded, but we go for the beach where there are plenty of chairs), and an excellent room (beach front king bed corner suite with 1.5 bathrooms, kitchen area (no microwave), and two decks. But the most memorable part of this hotel for...

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Helpful?
Thank PDXOR4
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear PDXOR4, Thank you very much for taking a time and share your lovely experience with us, as you mention our location is perfect to relax and enjoy the Caribbean any time of the year even in spring break. Thank you for noticing our staff they work really hard to make you and your family feels welcome so you can...

Chicago, Illinois
Reviewed 29 March 2015

We traveled March 19-26 and stayed 7 nights at the JW. The rooms were immaculate and very well furnished. The staff offered exceptional service. We had three families with 6 teens aged 15 to 20. The property has a huge pool area and the beach was easily accessible. We spent extra to rent a pool day bed and a beach...

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Helpful?
3Thank SharieChicago
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear SharieChicago, Thank you for sharing your great family experience with us I’m happy all of you enjoyed your stay and had an amazing time with us. As you mention our pool areas are extensive with incredible views of the Caribbean and specialized areas for all ages. Thank you for noticing our staff I’ll share your comments with Abner so...

Byron Center, Michigan
Reviewed 28 March 2015

Stayed at JW Marriott in March 2015 for 7 nights. The hotel is wonderful and rooms are nice. We stayed on the 14th floor and had access to Club 91. Club 91 was well worth the extra cost. Having access to water, soft drinks, and coffee was just the start. A full breakfast every morning a light lunch and light...

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Helpful?
Thank KimberlyGMI
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear KimberlyGMI, Im happy to know you enjoyed to the fullest your stay in our Club 91, as you mention is the best way to worry about a thing and let our specialize staff pamper you all the way since you do your booking. I always recommend our guest to upgrade to our Club 91, it has incredible service, 5...

Miami, Florida
Reviewed 28 March 2015

JW does not fail, great relaxing family fun time. Very clean, comfortable bedding, excellent breakfast buffet. Only downsides: wireless was not great, while pool side no entertainment (music), chairs are hard to get (if not early), charges for offsite activities at hotel charges are higher than booking on your own outside (thought that would have been the other way around)....

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Helpful?
1Thank solivia
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Solivia, Thank you for sharing your experience with us, I’m happy to know you and your family had a fun getaway. We appreciate your warm comments and we will take them into consideration. As you mention our location is perfect to enjoy some local fine dine restaurants. We will love to see you and your family in our hotel...

Reviewed 27 March 2015

So due to Marriott points our choices for Cancun were between the JW and Mariott Casa Magna right next door. I was originally leaning towards JW because its a nicer hotel, but so many reviewers were commenting on how guests go out early in the morning and start claiming pool chairs, which really turned me off. For one, I didn't...

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Helpful?
4Thank Ben M
MarriottCancun, Director of Restaurants & Bars at JW Marriott Cancun Resort & Spa, responded to this review

Dear Ben M, Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. Our Hotel order more chairs in order to avoid this issues and guarantee a really nice experience in our pool area for all our guest, like you...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to the JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses ... more   less 

Additional Information about JW Marriott Cancun Resort & Spa

Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $365 - $865 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Cancun Resort & Spa 4.5*
Number of rooms: 448
Reservation Options:
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Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott
Hotel Style:
#6 Business Hotel in Cancun
#11 Top resorts Hotel in Cancun
#12 Luxury Hotel in Cancun
#12 Spa Hotel in Cancun
#12 On the Beach Hotel in Cancun
#19 Family Hotel in Cancun
#26 Romantic Hotel in Cancun
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Questions? Get answers from JW Marriott Cancun Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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