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JW Marriott Cancun Resort & Spa

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#10 of 183 Hotels in Cancun
Certificate of Excellence
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3,741 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Cancun Resort & Spa
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Showing 3,259: English reviews
Sunnyvale, California
Level Contributor
3 reviews
Reviewed 1 week ago via mobile

Stay JW Marriott for thanksgiving 2016. It is a great resort for located on the hot hotel area at Cancun ; shard resource and restraunt with mega Marriott next door. Staffs are super friendly. It is a memorable holiday for my family.

Helpful?
Thank fxw115
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear fxw115, Thank you for choosing JW Marriott, I’m glad that you and your family had a great thanksgiving holiday! Being connected to Marriott CasaMagna allows us to offer even more options and amenities to our guests, I hope you were able to visit our Sports bar, Champions – you can watch your favorite sports and have a delicious burger!... More 

Mexico City
Level Contributor
61 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 1 week ago

Sincé there is no more Hyatt Cancun Caribe,Le Meridien,and Hilton, I try this hotel 3 nights. From 18 to 21 of this month. Location for me is the best in Cancun. Not in the crowd part but only minutes walking to shopping, restaurants and bars. My room number was the 709, premium view very nice room. Hotel is showing its... More 

Helpful?
1 Thank willmexicocity
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear willmexicocity, Thank you for staying at JW Marriott, I’m happy to know that you had a great stay at our resort. We are committed to offer a brilliant resort experience paired with excellent service, I hope you felt pampered and taken care of during your stay! Your feedback will allow us to improve our service and quality at our... More 

Level Contributor
82 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 1 week ago via mobile

This place was great! Probably the nicest Marriott resort I've ever stayed at. This is also definitely the better of the two Marriotts on the Cancun hotel strip, although the Casa Magna does have a certain appeal--and its right next door in case you want to eat at their restaurants. My wife and I came for a week getaway in... More 

Helpful?
1 Thank Greyjoy100
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Greyjoy100, Congratulations on your birthday celebration! I’m glad that you had a great stay and that you now consider us your favorite Marriott resort. Visiting our resort during November is indeed great, it’s the perfect time to relax without many crowds. The Spa is a great choice, I’m sure you felt very relaxed during your couples’ massage, I invite... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

My husband and I were on our honeymoon, after 7 years of being married. This was our first trip together too. I can't find the words to describe how awesome and amazing our trip was. We went at the beginning of November so it wasn't crowded at all. So peaceful and relaxing. Our ocean view suite was so beautiful and... More 

Helpful?
2 Thank Delia L
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Delia L, Congratulations on your honeymoon! I’m very happy to know you had a flawless stay and a lovely celebration at our resort. November is a great time to visit, it is indeed not crowded and you can enjoy the beauty of Cancun at its fullest. Pampering our guests is something we are passionate about, we will congratulate Ricardo... More 

Mansfield, Texas
Level Contributor
60 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 week ago via mobile

My friend and I took a girls trip to Cancun. We loved our stay at the JW Marriott. The room was beautiful and the beds were so comfortable. The view of the beach from Room 803 was perfect. The staff were all so friendly and helpful. We tried several restaurants on the property and they were good. Loved the ceviche... More 

Helpful?
1 Thank Lisa A
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Lisa A, Thank you for staying at JW Marriott and sharing your feedback. I’m happy to know that you and your friend had an excellent stay at our resort. We are passionate about hosting our guests with excellence, always offering the quality and luxury of our brand. Beachwalk is definitely a great option to enjoy delicious seafood! I recommend... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

The JW in Cancun is the perfect, relaxing getaway. Apart from the luxury and comfort, I find that the most memorable part of the experience is the staff. Marsella and Eric at the front desk showed me genuine care during check-in that's hard to match in other hotels. I highly recommend going to the buffet-- Miss Natalia makes the best... More 

Helpful?
1 Thank Marie G
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Marie G, I’m happy to know that you had a flawless and relaxing getaway at JW Marriott! In Marriott, offering a brilliant resort experience is our passion, we will congratulate Marsella, Eric, Natalia, and Ricardo for their exceptional service and professionalism. If you enjoyed the buffet at Sedona Grill, I invite you to visit La Capilla Argentina at Marriott... More 

scottsdale, AZ
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 week ago

great experience from start to finish, every meal was great as was service. Brought a piece of birthday cake to our room for my husbands birthday! Then again out on the beach, then again the last day of our trip, Gabriel at the Beachwalk bid us farewell. We never ate anywhere else, the Japanese restaurant was a bit loud due... More 

Helpful?
Thank javdhr
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear javdhr, Thank you for staying at JW Marriott, I’m glad that you had an excellent stay at our resort and a great celebration, congratulations on your husband’s birthday! Hosting our guests with exceptional service is our passion, we will let Gabriel and the rest of our team know that they made your holiday special with their friendliness and professionalism.... More 

Los Angeles, California
Level Contributor
7 reviews
Reviewed 1 week ago via mobile

From beginning to end this place has been excellent. All the staff, especially Isidro and Gabriel who handled our personal in room needs. Definitely ask for them if you'd like the JW experience. The restaurants are great too!

Helpful?
Thank DsolisLA
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear DsolisLA, Thank you for staying at JW Marriott and sharing your feedback with us, I’m glad that you had an exceptional stay at our resort. Offering a brilliant JW experience is the most important thing to us , we will congratulate Isidro and Gabriel for their excellent job. Which was your favorite restaurant overall? Did you get the chance... More 

Kailua-Kona, Hawaii
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

My wife and I decided to end our adventure trip with a stay in a five star hotel . Based on the quality of Marriotts we have stayed at we thought this would be very enjoyable . When we arrived to check in we were told they were over booked . We were told we would get a free upgraded... More 

Helpful?
1 Thank kwcool21
MarriottCancun, Quality Coordinator at JW Marriott Cancun Resort & Spa, responded to this review

Dear kwcool21, We sincerely appreciate the time that you took to write a review regarding your recent stay at JW Marriott Cancun. I am sorry to know that your experience was not up to your expectations, I sincerely apologize for the inconvenience you experienced during your stay. I hope that when your travels bring you back to Cancun you can... More 

Dallas, Texas
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

My husband and I just returned from Cancun and while the property is beautiful, we had a couple of problems that SHOULD have been addressed. First, we called the hotel a week prior to arrange airport to hotel transportation. We were told that there would be a driver holding a JW Marriott sign and for us to go to them... More 

Helpful?
1 Thank sharon1989
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Sharon, Thank you for in advance for posting your comment on Trip Advisor, your feedback is very valuable for us, as for the transportation provider for all our regular guests, I could find that your reservation was part of a group and might have done different arrangements, we do feel very sorry for any inconvenience and do sincerely apologize... More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to the JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses ... more   less 

Additional Information about JW Marriott Cancun Resort & Spa

Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $304 - $1,439 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Cancun Resort & Spa 4.5*
Number of rooms: 448
Reservation Options:
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Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott
Hotel Style:
#6 Business Hotel in Cancun
#10 Top resorts Hotel in Cancun
#10 Spa Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Luxury Hotel in Cancun
#19 Family Hotel in Cancun
#26 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Cancun Resort & Spa staff and other travellers.
202 questions
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Questions? Get answers from JW Marriott Cancun Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“3rd floor or higher are better for ocean views”
 of 5 bubbles robinm714, 1 Dec 2016 | Read review
“Premier Ocean View room was great!”
 of 5 bubbles X7081FTwilliamm, 1 Dec 2016 | Read review
“Stay on a high floor for good views”
 of 5 bubbles Rosalie1354, 29 Nov 2016 | Read review
“See above review.”
 of 5 bubbles Nucnac5664, 29 Nov 2016 | Read review
“Get the Ocean View”
 of 5 bubbles alexdern, 29 Nov 2016 | Read review
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