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07/05/2017 08/05/2017
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    Park Royal Cancun

    Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
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    May 7
    May 8
    1 room, 2 adults, 0 children
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    Traveller (2567)
    Pool & Beach (660)
    Room & Suite (423)
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    Overview

    • Excellent39%
    • Very good36%
    • Average14%
    • Poor5%
    • Terrible4%
    Travellers talk about
    Free Parking
    Pool
    Beachfront
    Restaurant
    Bar/Lounge
    Fitness centre
    Spa
    Free Internet
    3.5 Star Hotel
    All hotel details
    Grand Park Royal Cancun Caribe
    6,256 reviews
    #40 of 182 hotels in Cancun
     
    Oasis Palm
    2,731 reviews
    #77 of 182 hotels in Cancun
     
    GR Caribe by Solaris
    3,033 reviews
    #25 of 182 hotels in Cancun
     
    Royal Solaris Cancun
    4,126 reviews
    #35 of 182 hotels in Cancun
     
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    Rooms
    7 May8 May
    |
    1 room, 2 adults, 0 children
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    Traveller rating
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    Reviewed yesterday

    What an amazing spring break trip! My husband and I traveled with our two friends and their 1.5 year old. The hotel is probably one of the oldest on that main strip but they have definitely kept up with renovations-- it's also extremely clean! The...More

    Helpful?
    Reviewed 4 days ago

    Three of my friends and I went down to Cancun for Spring Break. We're all working professionals and were very pleased with the friendly hotel staff (especially the bartenders). The buffet was good, but the Italian Restaurant on the resort was AMAZING-- seriously, go every...More

    Review collected in partnership with this hotel
    Helpful?
    Response from Monica C, Gerente at Park Royal Cancun

    Thank you for taking the time to share your experience with us! We are happy to hear that you enjoyed your stay at Park Royal Cancun. We apologize for the shortcomings that you describe. We hope that these events don’t deter you from staying with...More

    Reviewed 5 days ago via mobile

    Save your money and book a better hotel. This hotel has nothing to offer other than the fact that it's on the beach, but so is every other hotel in Cancun. Horrible service, horrible staff, horrendous facilities and the worst food I've ever had. We...More

    Helpful?
    Response from Monica C, Gerente at Park Royal Cancun

    thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients...More

    Reviewed 6 days ago

    TLDR; Room and front desk service were subpar. Food was good, but one restaurant doesn't allow kids. The activities staff was great with my daughters and they were really the only saving grace. The start of our trip was a bit of a fiasco. We...More

    Helpful?
    Response from Monica C, Gerente at Park Royal Cancun

    Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients...More

    Reviewed 1 week ago

    I would like to thank Gabriel the server at breakfast and lunch for is fantastic service and attention, Is the best. the food was very good and It's nice that the finally change the menu et the Italian restaurant.More

    Review collected in partnership with this hotel
    Helpful?
    Response from Monica C, Gerente at Park Royal Cancun

    Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work...More

    Grand Park Royal Cancun Caribe
    6,256 reviews
    #40 of 182 hotels in Cancun
     
    Oasis Palm
    2,731 reviews
    #77 of 182 hotels in Cancun
     
    GR Caribe by Solaris
    3,033 reviews
    #25 of 182 hotels in Cancun
     
    Royal Solaris Cancun
    4,126 reviews
    #35 of 182 hotels in Cancun
     
    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Beachfront
    • Free Internet
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$183 - US$696 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #45 Top resorts Hotel in Cancun
    • #49 Romantic Hotel in Cancun
    • #50 On the Beach Hotel in Cancun
    Photos
    Traveller (2567)
    Pool & Beach (660)
    Room & Suite (423)
    Dining (175)
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    Questions & AnswersAsk a question
    Joseph M
    I'm from the US. Should I drink the water and ice that comes in mixed drinks or is that not recommended? I would hate to ruin my honeymoon by getting sick!
    17 April 2017|
    Answer
    Response from Jules G | Reviewed this property |
    They make ice from purified water, and the water doesn't come from the tap they have purified jugs of it at the bars so its safe. We drank everything as it came and no one in my group got sick.
    0
    Votes
    mooseman2016
    Was there any nightlife? Music, dj?
    17 March 2017|
    Answer Show all 2 answers
    Response from Jules G | Reviewed this property |
    3 nights of the week there was Karaoke by the lobby bar which was hysterical. Other nights they always had some form of entertainment leading up to 10:30 when the resort would take people to clubs. 1 night there was a DJ by... More
    0
    Votes
    Carolyn4874
    We've been coming to the Park Royal Cancun for over five years. We have wished for two things - handicapped accessible access to the pools and a large outside hot tub for guests. Will the management ever consider either or both?
    14 March 2017|
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    Room Tips
    "In order to have any sort of decent room you need to go Presidential or Royal levels."
    Read review
    "Best if you don't have children"
    Read review
    "This was the worse experience of my travel history. I have travelled extensively. Sophia was the worse..."
    Read review
    "Don't get studio."
    Read review