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Park Royal Cancun

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#58 of 182 Hotels in Cancun
Certificate of Excellence
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Park Royal Cancun
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3,765 Reviews from our TripAdvisor Community

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Showing 1,559: English reviews
Commack, New York
Reviewed today NEWvia mobile

Visited this past month with a bunch of friends...We had the best time! All the bartenders and entertainment crew were amazing! Shout out to Armando, Angel and Rosemburg for always making sure our glasses were full and to Rodrigo and Soloman for always keeping us dancing and showing us how to party Cancun style! We can't thank you guys enough....

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Helpful?
Thank szelen
Reviewed yesterday NEWvia mobile

The hotel was okay. Overall, the cleanliness was all it has going for it. Very old and outdated. Staff was okay. Not super friendly in the hotel. The restaurant staff was however very friendly. The pools are freezing and close early. The bars all close early with the exception of the lobby bar which stays open till midnight. No room...

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Thank Rob D
Rio de Janeiro, RJ
Reviewed 2 days ago NEW

Luis, the manager is the worst manager I've ever seen for a hotel. Otherwise the food is not great, but the staff is lovely and helpful. Rooms are ok. Not fancy, but ok. I wish food was more diverse, and there was more to do at the hotel.

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Helpful?
Thank jramalho_ibmec
Denver
Reviewed 3 days ago NEW

The hotel had two towers and the tower we stayed in had two elevators. One elevator was broken and the other with elevator would stop working at times. After waiting for an elevator several minutes there were several times we had to walk up the stairs to the room. To get to downtown Cancun you would need to take a...

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Helpful?
Thank 529rodneys
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients and we apologize if that was not the service you received. We will address the...

wisconsin
Reviewed 4 days ago NEWvia mobile

We've been to a lot of hotels in Cancun. This hotels location was the best. The hotel however lacked in a lot of things that were used to. Looking out our window we could see hotel next to us with no balcony in our room. If you wanted to see the lagoon you have to put your face right on...

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Helpful?
Thank iago48
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients and we apologize if that was not the service you received. We will address the...

Canada
Reviewed 4 days ago NEWvia mobile

This is my second time staying at this hotel. It is rated at 3 1\2 to 4 stars, which I agree with. It is located on the beach across from La Isla Dorada shopping center. It is in prime location for general shopping and grocery shopping. It is a clean hotel and the staff is friendly and hard working. I...

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Helpful?
Thank angela123Canada
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients and we apologize if that was not the service you received. We will address the...

Atlanta, Georgia
Reviewed 5 days ago NEW

Great food great view and EXCELLENT STAFF! Ask for Higinio in the Lobby bar area.he is GREAT AND WILL KEEP THE DRINKS COMING! :-) The restaurants were top notch! The fitness center was really nice as well as the spa.

Review collected in partnership with this hotel
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Thank Kyla S
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you so much for your wonderful review! We are so happy to hear that you enjoyed your experience and plan to return. Hopefully it is not too long until we see you again!

Kirkland, Washington, United States
Reviewed 1 week ago via mobile

Don't waste your money for this hotel! Mexico has so many amazing hotels to stay at - do not be deceived by pictures and lies this hotel advertises! We arrived here Jan 11 2017 family of four - two kids. It was our 7th time in Mexico and we never been this disappointed! 1) this hotel does not have heating...

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Helpful?
2Thank Dasha L
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients and we apologize if that was not the service you received. We will address the...

Gardena, California
Reviewed 1 week ago

Really enjoyed Park Royal Cancun. Beach, room, and most staff were all great. Timeshare push continues to be an issue with Park Royal properties and we unfortunately ran into issues with the elevators in the tower we were in. Tower has two elevators but only one was working, the one that was working would often get stuck or would take...

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Thank Marco M
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for sharing your vacation experience with us. It is a pleasure to know that you enjoyed your stay with us and we look forward to welcoming you back again soon.

Glenview
Reviewed 1 week ago

The beach here is beautiful. Plenty of chairs. Can walk to La Isla and the Night Club area if desired. The all inclusive was nice but not too fancy. We wanted more Mexican Food but was mostly international fare, chicken, etc.

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1Thank Dunkste
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for sharing your vacation experience with us. It is a pleasure to know that you enjoyed your stay with us and we look forward to welcoming you back again soon.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Cancun Caribe Park Royal Grand is conveniently located right in the heart of the Hotel Zone next to the very exclusive, La Isla Mall. The International Airport is located only 20 minutes from the hotel and you'll be within walking distance of the best restaurants and stores.From the Park Royal Grand walk over to Cancun's excellent shopping center and discover places like Kukulcan mall, Flamingo mall, Forum mall, Coral Negro market, and Caracol mall.Souvenirs and bargains abound as you stroll through the stores in the heart of Cancun's hotel district. Whether you are looking for a new designer outfit for yourself or a gift to take home to your loved ones, you'll find it here ... more   less 

Additional Information about Park Royal Cancun

Address: Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $264 - $557 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Cancun 3.5*
Number of rooms: 287
Reservation Options:
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Also Known As:
Park Royal Cancun Hotel Cancun
Park Royal Resort Cancun
Park Royal Piramides Cancun
Hotel Style:
#42 Top resorts Hotel in Cancun
#48 On the Beach Hotel in Cancun
#49 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Park Royal Cancun staff and other travellers.
136 questions
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Questions? Get answers from Park Royal Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It has two pools one lower and one up. We preferred the upper pool since it was quieter”
 of 5 bubbles 529rodneys, 18 Jan 2017 | Read review
“Villas are amazing! You can walk right out onto the beach.”
 of 5 bubbles 856kylas, 16 Jan 2017 | Read review
“Request the main tower to avoid the elevator issues mentioned in my review ”
 of 5 bubbles marcomO680MN, 12 Jan 2017 | Read review
“The suite has a Murphy's bed, which is Queen sized and comfortable. Sleeps a family well.”
 of 5 bubbles Dunkste, 10 Jan 2017 | Read review
“Beautiful ocean view room however the beds are very hard. Staff are very helpful and friendly.”
 of 5 bubbles terryhN2612AU, 9 Jan 2017 | Read review
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