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Park Royal Cancun

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#57 of 182 Hotels in Cancun
Certificate of Excellence
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Park Royal Cancun
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3,753 Reviews from our TripAdvisor Community

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Showing 1,553: English reviews
Atlanta, Georgia
Reviewed yesterday NEW

Great food great view and EXCELLENT STAFF! Ask for Higinio in the Lobby bar area.he is GREAT AND WILL KEEP THE DRINKS COMING! :-) The restaurants were top notch! The fitness center was really nice as well as the spa.

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Helpful?
Thank Kyla S
Kirkland, Washington, United States
Reviewed 4 days ago NEWvia mobile

Don't waste your money for this hotel! Mexico has so many amazing hotels to stay at - do not be deceived by pictures and lies this hotel advertises! We arrived here Jan 11 2017 family of four - two kids. It was our 7th time in Mexico and we never been this disappointed! 1) this hotel does not have heating...

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Helpful?
2Thank Dasha L
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients and we apologize if that was not the service you received. We will address the...

Gardena, California
Reviewed 5 days ago NEW

Really enjoyed Park Royal Cancun. Beach, room, and most staff were all great. Timeshare push continues to be an issue with Park Royal properties and we unfortunately ran into issues with the elevators in the tower we were in. Tower has two elevators but only one was working, the one that was working would often get stuck or would take...

Review collected in partnership with this hotel
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Helpful?
Thank Marco M
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for sharing your vacation experience with us. It is a pleasure to know that you enjoyed your stay with us and we look forward to welcoming you back again soon.

Glenview
Reviewed 1 week ago

The beach here is beautiful. Plenty of chairs. Can walk to La Isla and the Night Club area if desired. The all inclusive was nice but not too fancy. We wanted more Mexican Food but was mostly international fare, chicken, etc.

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1Thank Dunkste
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for sharing your vacation experience with us. It is a pleasure to know that you enjoyed your stay with us and we look forward to welcoming you back again soon.

Kelowna
Reviewed 1 week ago

We went during New Years and therefore paid a lot for the food package. Food was not worth $100.00us/day. Hotel needs to provide more variety for food if they are charging that much. Activities were not great either. Very minimum effort for activities and very repetitious. Gave it a 4 star due to awesome staff and very clean.

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Helpful?
1Thank Terry H
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for sharing your vacation experience with us. It is a pleasure to know that you enjoyed your stay with us and we look forward to welcoming you back again soon.

Reviewed 1 week ago

The location of this resort is great. We loved the beach and the fact that it was across the street from a large shopping mall. The property is very clean and you can see staff cleaning the hotel around the clock. The food left much to be desired but mainly because I was looking forward to more authentic Mexican food...

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Helpful?
1Thank Akira R
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients and we apologize if that was not the service you received. We will address the...

Reviewed 1 week ago via mobile

Hotel is ageing had leak in room had it fixed 7 times before being moved Lift broke twice since Been there Buffet food very average and mostly cold Food not used one day reused next But staff really good beach excellent All inclusive very expensive for what you get no facilities in room to make tea or coffee would come...

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Helpful?
Thank Keith H
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients and we apologize if that was not the service you received. We will address the...

Campinas, São Paulo, Brazil
Reviewed 1 week ago

We arrived on the Hotel expecting a honest, four star experience. We didn't expected the total lack of profissionalism displayed by the front desk people, and the borderline extortion attempts delivered by the concierges. The check-in wasn't so bad, only a cold and somewhat disinterested demeanor, and a sluggish pace. While we were at the queue, we were approached by...

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Helpful?
1Thank Paulo Vitor C
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients and we apologize if that was not the service you received. We will address the...

Washington uk
Reviewed 1 week ago

Stayed in this hotel around end of 2016. Service to the rooms were poor. towels were not left. had to complaint several time for no light in the bathroom. Rooms need redecorating. Some of the staff were not helpful at all Rooms did not have a view

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Helpful?
Thank Sumitha V
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients and we apologize if that was not the service you received. We will address the...

Ottawa, Canada
Reviewed 1 week ago

This has to be one of the best hotels due to its location. It is on the main drag of the hotel strip with easy access to public transit, across the street from great shopping and restaurants, two blocks away from another shopping mall, and on one of the best beaches I have been to. There is also a Mayan...

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Helpful?
Thank S6236SDmichaelf
Monica C, Gerente at Park Royal Cancun, responded to this review

It is such a pleasure to know that we exceeded your expectations and offered you a 5-Star experience during your stay at Park Royal Cancun. We are thrilled that you enjoyed everything from the location to the amenities and service you received from our colleagues. Our team will be delighted to know that their hard work and genuine care doesn't...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Cancun Caribe Park Royal Grand is conveniently located right in the heart of the Hotel Zone next to the very exclusive, La Isla Mall. The International Airport is located only 20 minutes from the hotel and you'll be within walking distance of the best restaurants and stores.From the Park Royal Grand walk over to Cancun's excellent shopping center and discover places like Kukulcan mall, Flamingo mall, Forum mall, Coral Negro market, and Caracol mall.Souvenirs and bargains abound as you stroll through the stores in the heart of Cancun's hotel district. Whether you are looking for a new designer outfit for yourself or a gift to take home to your loved ones, you'll find it here ... more   less 

Additional Information about Park Royal Cancun

Address: Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $267 - $563 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Cancun 3.5*
Number of rooms: 287
Reservation Options:
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Also Known As:
Park Royal Cancun Hotel Cancun
Park Royal Resort Cancun
Park Royal Piramides Cancun
Hotel Style:
#41 Top resorts Hotel in Cancun
#47 On the Beach Hotel in Cancun
#49 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Park Royal Cancun staff and other travellers.
134 questions
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Questions? Get answers from Park Royal Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Villas are amazing! You can walk right out onto the beach.”
 of 5 bubbles 856kylas, 16 Jan 2017 | Read review
“Request the main tower to avoid the elevator issues mentioned in my review ”
 of 5 bubbles marcomO680MN, 12 Jan 2017 | Read review
“The suite has a Murphy's bed, which is Queen sized and comfortable. Sleeps a family well.”
 of 5 bubbles Dunkste, 10 Jan 2017 | Read review
“Beautiful ocean view room however the beds are very hard. Staff are very helpful and friendly.”
 of 5 bubbles terryhN2612AU, 9 Jan 2017 | Read review
“get rooms in higher floor with a good view”
 of 5 bubbles sumithav2014, 6 Jan 2017 | Read review
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