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Park Royal Cancun

4,749 reviews
#66 of 177 Hotels in Cancun
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Traveller (2864)
Pool & Beach (688)
Room & Suite (456)
Overview
  • Excellent41%
  • Very good35%
  • Average14%
  • Poor5%
  • Terrible5%
Travellers talk about
“italian restaurant”(276 reviews)
“presidential suite”(139 reviews)
“el mirador”(44 reviews)
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
3.5 Star Hotel
All hotel details
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,749)Write a Review
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All reviewsitalian restaurantpresidential suiteel miradorupper poolmurphy bedla isla mallla verandanachosentertainment staffmall across the streetadult poolhot dogsbuffet foodspring breaklobby barbeautiful beachthe wait staff
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11 - 15 of 1,866 reviews
Reviewed 3 weeks ago

I visited Park Royal Cancun with my daughter and grandchildren aged 2 and 5. Although confirmed twice by email, there was no car seat in the transfer van from the airport, and no crib was ever provided. Although we booked into an Ambassador suite, we...More

Review collected in partnership with this hotel
1  Thank anthonycV9764NM
Response from Luz del Carmen R, Gerente at Park Royal CancunResponded 2 weeks ago

Dear Guest, Let us thank you in the first place for staying at Park Royal Cancún and for taking the time to share your experience. It is thanks to comments like yours that we are able to identify our opportunity areas to continue to provide...More

Reviewed 3 weeks ago

we have a great time cooking classes where very good the animation people was great the food very good the restaurant mirador has nice plates we have a great yacuzzi in the balcony the location was perfect, across the street from the shopping la Isla...More

Thank juliabalda
Response from Luz del Carmen R, Gerente at Park Royal CancunResponded 2 weeks ago

Dear Guest, First and foremost, we would like to express our gratitude for staying at Park Royal Cancún. Thank you for taking the time to share the experience you had. It is very pleasant to read how much you enjoyed our services and facilities. Our...More

Reviewed 3 weeks ago

Our stay at the hotel was very good, the waiters are very nice and attentive, the food excellent with many choices, the drinks are very good and the tour agency pointed us to several interesting tours.More

Review collected in partnership with this hotel
Thank joaoe771
Response from Luz del Carmen R, Gerente at Park Royal CancunResponded 3 weeks ago

Dear Guest, Let us thank you in the first place for staying at Park Royal Cancún and for taking the time to share your pleasant experience. It is very rewarding to know how much you enjoyed your recent stay. Our aim is to go beyond...More

Reviewed 3 weeks ago

This was our first time to CANCUN and my wife and I were there for a vacation. It was wonderful and fantastic ! We all enjoyed our stay at the 'Park Royal Cancun' very much! The hotel service was excellent. -Room : quite clean &...More

Review collected in partnership with this hotel
1  Thank jeongaeh2018
Response from Luz del Carmen R, Gerente at Park Royal CancunResponded 3 weeks ago

Dear Guest, First and foremost, we would like to express our gratitude for staying at Park Royal Cancún. Thank you for taking the time to share the delightful experience you had. We are truly grateful for your appreciation towards the service provided and for highlighting...More

Reviewed 3 weeks ago

My wife and I visited Park Royal Cancun for the first time last week. Loved every minute of our stay. Staff were very courteous, polite and professional, always willing to help and answer our questions. The staff provided us with great tips and suggestions on...More

1  Thank armentafrancisco29
Response from Luz del Carmen R, Gerente at Park Royal CancunResponded 3 weeks ago

Dear Guest, First of all, we would like to thank you for choosing Park Royal Cancún as host of your recent holidays and for the time taken to share your charming experience. Thank you for pointing out every little detail that you enjoyed during your...More

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Internet
Spa
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Outdoor pool
Details
Price range
US$187 - US$401 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#48 Top resorts Hotel in Cancun
#49 Romantic Hotel in Cancun
#55 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$187 - US$401 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#48 Top resorts Hotel in Cancun
#49 Romantic Hotel in Cancun
#55 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (2864)
Pool & Beach (688)
Room & Suite (456)
Dining (196)
Family and Play Areas (43)
Business Centre & Event Rooms (24)
Questions & Answers
Ask a question
jlc65
16 February 2018|
Answer
Response from Luz del Carmen R | Property representative |
Dear Sir, Construction will be over by the end of June 2018. The waterpark is open the whole year. Regards,
0
Votes
Google Translation
mybabyemily
14 February 2018|
AnswerShow all 2 answers
Response from Luz del Carmen R | Property representative |
The construction will be over by June 2018. New rooms will be available by April 2018 and the new Sky Bar by June 2018.
0
Votes
Google Translation
Louise C
18 January 2018|
AnswerShow all 2 answers
Response from cheryl_snow_3 | Reviewed this property |
The Park Royal is equipped with ramps outside for guests and elevators inside also. It is very easy to maneuver around!!!
0
Votes
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12345664
Room Tips
"find out if there is any building work going on. the development project is huge."
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"Request a room in the main building, everything is in there (counter, concierge, food)"
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"clases de cocina c Chef Abraham"
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"Go on line and visit their website prior to your booking so you can have a better understanding of the floor..."
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