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Park Royal Cancun

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#61 of 182 Hotels in Cancun
Certificate of Excellence
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1 room 2 adults 0 children
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Park Royal Cancun
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4,022 Reviews from our TripAdvisor Community

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Showing 1,664: English reviews
Kansas City
Reviewed 16 August 2010

Our family arrived at Park Royal on Saturday July 31st @ 3:00 p.m. Check in time is 4:00. We were tired and it was very, very hot. The staff at the front desk spoke "some" English. We had 3 rooms. They had trouble understanding that we had some of us were here and some not here yet. We finally got...

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Thank travelfreak56
McAllen, Texas
Reviewed 15 August 2010

I liked this hote l because they had good service and Martin attended us very well and courteous I certainly recommend it.

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Thank lorii8
Minneapolis, Minnesota
Reviewed 25 July 2010

We went to Park Royal for 4 days and 4 nights in mid July for a relaxing romantic getaway. After much research, Park Royal was our "budget hotel choice"–a little bit more affordable than some of the other all-inclusive options, while seemingly still getting overall good solid TA reviews. Our expectation based on reviews was that the food would be...

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Thank M_4_Molecule
Beloit, Wisconsin
Reviewed 20 July 2010

We just returned from a 4 night 3 day stay at the Park Royal Cancun and we had a great time. The staff was very friendly and everything was super clean. The food was good and the drinks were OK. The food was different than we were used to, but that should be expected since we were in a different...

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1Thank 400excracer
Hanover, Pennsylvania
Reviewed 17 July 2010

This was my first trip to Mexico and my first All inclusive Resort. The staff at this resort was simply the best, they were attentive and accommodating in every way. The staff at this resort was always smiling and pleasant, and the hotel was immaculate! The food at the buffet was pretty good and the fruit was outstanding, so fresh...

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Thank Fredneck
Atlanta, Georgia
Reviewed 11 July 2010

Me and my wife just got back from Park Royal last night, Had a great time. The rooms were nice, the staff was great, The food pretty good,But the Italian Restaurant there was great, They could tweak the AC in the lobby & the restaurant (a little stuffy in there), the timeshare spill wasn't to pushy but we did sit...

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1Thank ace1rider995
Edmonton, Canada
Reviewed 29 June 2010

Me and my boyfriend we are both 22. stayed at park royal from June 13 to 20th! we had an amazing time- My favorites things are: * the Staff was beyond nice, everyone from the greeters to the pool bar staff and the buffet staff! when we 1st got to Cancun they brought two tropical drinks to me and my...

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Thank diaz_10
Chicago, Illinois
Reviewed 23 June 2010

We just returned from a 4 day, 3 night stay at Park Royal Cancun and loved it. We were a little skeptical going in because of mixed reviews and we had received an unbelievable offer that seemed too good to be true. We went with our 4 year old son and another family and their two kids (4 and 6)....

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2Thank maurin99
Topanga
Reviewed 19 June 2010

Staff was excellent and so was the food. Only two suggestions. 1. The gym should be included in the all inclusive price. 2. Since checkout time is 12 noon, and the restaurant opens for lunch at 12:30, we should have been given a little more time to eat lunch rather than being told 'we must return our ID bracelets by...

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1Thank bjbart
Salinas, ca
Reviewed 13 June 2010

The average hotel workers, servers and bartenders were great. HOWEVER, the people at the front desk and in particular the dinner manager Eduardo were VERY rude, sarcastic and arrogant. If we hadn't purchased the "inclusive" package and everything was already paid for, we would have checked out and gone someplace else.

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2Thank EliaFreeman

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Cancun Caribe Park Royal Grand is conveniently located right in the heart of the Hotel Zone next to the very exclusive, La Isla Mall. The International Airport is located only 20 minutes from the hotel and you'll be within walking distance of the best restaurants and stores.From the Park Royal Grand walk over to Cancun's excellent shopping center and discover places like Kukulcan mall, Flamingo mall, Forum mall, Coral Negro market, and Caracol mall.Souvenirs and bargains abound as you stroll through the stores in the heart of Cancun's hotel district. Whether you are looking for a new designer outfit for yourself or a gift to take home to your loved ones, you'll find it here ... more   less 

Additional Information about Park Royal Cancun

Address: Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $257 - $980 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Cancun 3.5*
Number of rooms: 287
Reservation Options:
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Also Known As:
Park Royal Cancun Hotel Cancun
Park Royal Resort Cancun
Park Royal Piramides Cancun
Hotel Style:
#45 Top resorts Hotel in Cancun
#49 Romantic Hotel in Cancun
#50 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Park Royal Cancun staff and other travellers.
157 questions
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Questions? Get answers from Park Royal Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“In order to have any sort of decent room you need to go Presidential or Royal levels.”
isaiahcooper, 19 Apr 2017 | Read review
“Best if you don't have children”
ornellagayoso, 10 Apr 2017 | Read review
“This was the worse experience of my travel history. I have travelled extensively. Sophia was the worse person to deal with. It was so bad that I checked out of the hotel and went to the Westin. The next day manager Jose was no better. If he could not accommodate he could have been more kind. He did not show any customer service, graciousness or concern for me as a customer. I've been a manager and that is not how you treat irate CustomerS. I email d and spoke with the report to insure my stay would not be filled with upgrades, and insufficient accommodations. When I arrived I received a room that was opposite of my request, no ocenview even though I paid for an uograde. Sophia was less than nice, she blew me off and told me to call in the am. My room had two double beds, my wife and I have been married for 24 years, we've never had to sleep in double beds. This was the worse travel experience but in my life. I'm concerned that Royal Holiday has become so large that people don't matter anymote. The sheer disregard for a person like me that spent countless hours trying to insure that my travel is cperience was excellent. I was let down with no compensation or correction of the problem. Not to mention that when I arrived the lights in my room did not work. I'm appalled that I was handled in this manner. I'm not sure where this organization is going but down would be the dire tiom that I see. ”
978juanitad, 5 Apr 2017 | Read review
“Don't get studio.”
X2118RHdannyb, 3 Apr 2017 | Read review
“Very helpful staff - friendly staff. meals had a good variety ...remember to book the Italian restaurant before 9:00 AM or you will not get in for supper! Take hotel taxis only for travel -or bus...”
932emilem, 2 Apr 2017 | Read review
5 of 5