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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitised high-traffic areas
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Updated 18/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Moon Palace Cancun
Updated 18/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#31 of 269 in Cancun
Location
Cleanliness
Service
Value
GreenLeaders Platinum level
Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 2,000 accommodations, each with whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities and complimentary calls to Continental US, Canada, and landlines in Mexico, Over-the-top amenities are included for everyone, families and couples alike, such the state-of-the-art Playroom for kids, a lounge designed just for Teens; an endless variety of gourmet dining options and bars, a FlowRider® Double Wave Simulator, not to mention world-class entertainment and nightlife. With the added indulgence of an AWE SPA® for hard-core pampering, and a Jack Nicklaus Signature Golf Course for enthusiasts and novices alike, Moon Palace Cancun has it all.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Parking
Wifi
Paid wifi
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Swimup bar
Poolside bar
Diving
Game room
Golf course
Mini golf
Tennis court
Water sport equipment rentals
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Additional bathroom
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Minibar
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Family Resort
Languages Spoken
English, Spanish
Location
Full view
Contact
Carretera Federal 307, Km 340, Cancun 77500 Mexico
Name/address in local language
Getting there
Car HireSee all Cancun car hire
36462Reviews7828Q+A100Room tips
Reviews
Traveller rating
- 26,488
- 5,653
- 2,154
- 1,039
- 1,128
Traveller safety
Time of year
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Popular mentions
This stay was amazing every employee treated us with the utter most respect they could and made sure everything was taking care of to our needs. I would definetly be coming back in the future thanks to how amazing this trip was and will be telling more people about this place
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Date of stay: May 2022Trip type: Travelled
Room Tip: No everting was perfect and only thing I would say to future travelers is that they need to stay...
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Helpful
+1
Hotel's Favourite
This was our second time staying at Moon Palace Sunrise. We had a great time. We participated in many of the resort activities, put on by the entertainment team (shout out to Paola, Alex and Mario for being awesome). They have exercise classes, games and live music at the activity pool at the center of the resort. My son had a great time at the FlowRider learning to surf, the instructors there were fantastic, especially Caesar. The food and drinks are wonderful. We also loved all the restaurants. Our favorite was Los Corporalas (Authentic Mexican) and Momo (Asian). The buffet Bugambilias was also wonderful for breakfast and lunch. The staff is always eager to please, we had amazing waiters, Jhonny, Adrian V, Juventino and Diego went out of their way to make our meal time lovely. Jesus makes the best omelettes for breakfast and he does so with a smile! Overall the staff went out of their way to serve and make our time at the Palace so wonderful. We will go back for sure.…
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Date of stay: June 2021
Rooms
Cleanliness
Service
Room Tip: Our room was quiet we were 1 building away from the lobby. We had a ground floor facing the...
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15 Helpful votes
Helpful
Response from Palace Resorts, Propietario at Moon Palace Cancun
Responded 23 Jun 2021
Dear523christinap, At Moon Palace Cancun, exceeding the expectations of our guests with impeccable service is our most important goal. Our Resort has something for everyone and we are pleased that you have enjoyed the facilities and services that the resort has to offer. Thank you for mentioning the service of our entertainment team, Cesar, and our Bugambilias team. It will be a pleasure to welcome you soon. We can't wait for your next visit! Greetings, Christian Rangel General Manager Moon Palace Sunrise
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As a creature of habit, once I find something I like, I usually stick with it. We have been going bi-annually to Moon Palace Cancun for the past 10 years. Previous visits have been at The Grand, but we decided to save a few bucks and stay at Sunrise. We were not disappointed. Same great service! Same great food! And fewer kids than The Grand...not that I don't like kids, but fewer is better. Elmer at the golf course bar created a WONDERFUL drink for me, so I was sure to visit daily. The only downfall, if you want to call it that, was the service around the pools were a little slower than previous visits, but I can only assume that is related to getting back to pre-covid staffing. We will be back again!
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Review collected in partnership with this hotel
Date of stay: May 2022Trip type: Travelled
Helpful
We got married at the Moon Palace in September 2018 and during our stay we met Jose Rafael Cupul Noh ‘Rafael’, at the Nizuc pool bar, and he was just phenomenal. We saw Rafael throughout the grounds and he was amazing to our entire 60 person party. He was kind, professional, and so fun! Even our grandparents were raving about him! Rafael made our 2018 trip even more memorable. Fast forward to May 2022, my husband and I took a trip back to the moon palace, just the two of us, and when we visited the Nizuc lobby bar who did we see, Rafael! We never thought we would see him again. As soon as we saw each other, he remembered us right away and even recalled events from our wedding trip that was almost 4 years ago. Once again, Rafael took great care of us and was so accommodating. All members of the moon palace staff were attentive and courteous, but Rafael stands out from the crowd, in the best possible way. Thank you Rafael for another wonderful experience at the Moon Palace. See you next year!…
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from Palace Resorts, Owner at Moon Palace Cancun
Responded 2 days ago
Dear Byovino731, It is with great pleasure we have received your comments. Thank you so much for choosing us once again and for taking the time to write your review, we sincerely appreciate it. We are always eager to exceed our guest's expectations and we are glad to know you had a wonderful time during your stay. We are also pleased to know that Rafael provided incredible service to you once again. Your satisfaction is our most important goal and we hope to have the opportunity to surprise you pleasantly again in the future. Best regards, Heriberto Cota General Manager Moon Palace Nizuc
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Good service, hotels and food. The prices per experience is reasonable. The weather and beach view just was incredible and having everything inclusive was worthy. I was offered a generous offer to go back and repeat the experience for four nights for only $499 which I took it!
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Review collected in partnership with this hotel
Date of stay: May 2022Trip type: Travelled
Helpful
Response from Palace Resorts, Owner at Moon Palace Cancun
Responded 2 days ago
Dear njsebi, It is with great pleasure we receive your fantastic comments and learn more about your recent vacation experience at Moon Palace Cancun. Thank you so much for choosing us and sharing your review. We cannot wait for your visit us again soon, we will be waiting for your return. Sincerely, Pamela González e-Concierge Moon Palace Cancun
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PRICE RANGE
US$391 - US$524 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
moon palace hotel, moon palace cancun mexico, cancun moon palace resort, moon palace golf & spa resort, moon palace mexico
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
2433
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Claim Your Listing Frequently Asked Questions about Moon Palace Cancun
Which popular attractions are close to Moon Palace Cancun?
Nearby attractions include The library (1.1 km).
What are some of the property amenities at Moon Palace Cancun?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Moon Palace Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Moon Palace Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
What are some restaurants close to Moon Palace Cancun?
Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Arrecifes - Nizuc Brazilian Restaurant/Moon Palace.
Are there opportunities to exercise at Moon Palace Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Moon Palace Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Moon Palace Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Moon Palace Cancun?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Moon Palace Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (10.9 km) and Scorpion’s Temple (15.3 km).