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Moon Palace Cancun

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#22 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersPlatinum level
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Moon Palace Cancun
Moon Palace Cancun
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20,050 Reviews from our TripAdvisor Community

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Showing 17,931: English reviews
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Royal Tunbridge Wells, United Kingdom
Reviewed today NEWvia mobile

Hi, does anyone have an email address for the manager, Jose Luis Gonzalez? We have a reservation for this summer and wanted to ask a couple of questions. It would be really helpful to make contact with him if possible. Many thanks

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Helpful?
1Thank Emma C
Potsdam, New York
Reviewed yesterday NEW

Thank you Moon Palace for a wonderful vacation! We were looking for an amazing all inclusive resort and Moon Palace delivered! Great amenities, great service, great food, and great excursions! Thank you!

Review collected in partnership with this hotel
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1Thank jasonhO2302KQ
Reviewed yesterday NEW

Just returned from our annual girls get away. Once again we had the best time at Moon Palace. We love the way the hotel is laid out and like to stay in Nizuk. Of course, the place is beautiful, spotless, and the food wonderful. But I have to say it is the staff and the service they give that keeps...

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1Thank Nan G
Monroe, New Jersey
Reviewed yesterday NEW

Moon Palace Resort in Cancun was excellent. Staff in all areas of the resort was friendly and courteous and couldn't do enough for you. The pool, activities, and other resort amenities were very well run and made our stay very enjoyable. The restaurants, and food service staff were amazing. Food was very good and the service was impeccable.

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2Thank T4545EVvincentb
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear T4545EVvincentb, Our passionate staff always find the way to go above the top providing an exceptional service that make you enjoy a wonderful experience. Thank you for raise your stay and recommend the property with all Tripadvisor community. We will be delighted to look forward your visit soon! Cordially, Jose Luis Gonzalez Manager Moon Palace Cancun

Long Island, New York
Reviewed yesterday NEW

Moon Palace has it all for a family with teenagers! The grounds are beautifully manicured, the staff is always happy and delightful, and the activities are plentiful. We felt safe the whole time and hardly saw our kids because there was so much for them to do! A true getaway for me and my husband!

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2Thank Stephanie M
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Stephanie M, Definitely Moon Palace Cancun and all our world class facilities will always make you feel a warm ambiance that will make you return always. Thank you for giving us the opportunity to host you at this your home away home resort. We sincerely hope to look forward your visit soon. Cordially, Jose Luis Gonzalez Manager Moon Palace...

Colonia
Reviewed yesterday NEW

Service, atmosphere, facilities, value remain outstanding at Moon Palace. A great golf course and spa really makes it a great experience. And the resort continues to expand while maintaining its existing property at the highest level. Food, fun, beach and pool makes Moon Palace maybe the best all-inclusive resort!

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2Thank tonydr58
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Tonydr58, With all the benefits that your all inclusive service has for you to enjoy, our world class services and all top of notch amenities provided at Moon Palace you will always feel at home. Thank you for highlight your experience so positive and for giving us the opportunity to host you. It will be our pleasure to look...

brewster, Ma
Reviewed yesterday NEW

Enjoyed my first visit to Moon Palace and can't say enough about the facilities or the staff. Such a variety of things to do for families, couples, and anyone who really wants to relax. And, the staff! The attached photo shows the pool concierges, who I would rate as the best in the Caribbean, joining in with us to create...

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1Thank capetraveler50
Scotland
Reviewed yesterday NEW

The best thing about our trip to the Moon Palace Resort was the staff. We went for our daughter's wedding in August 2016. It was peak season of course and we found the resort over crowded. People were going down at 6am to put towels on sun beds, which we were surprised the hotel tolerated, there were long queues for...

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4Thank Twohappypeople42
Fort Washington, Pennsylvania
Reviewed yesterday NEW

The resort is impeccably clean and the grounds are immaculately kept. The service is AMAZING. The rooms are beautiful and comfortable. Lots of restaurants and nightly entertainment to choose from. Many pools. We had the best vacation ever.

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1Thank renee830
Buffalo, New York
Reviewed 2 days ago NEW

Beautiful property. Excellent service. Food is good to very good. What makes his resort stand out ids the friendly and prompt service by all of the employees . The display a can do and what to please the customer. Excellent facilities which have be frequently updated.

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1Thank lenc115
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Lenc115, We would like to thank you for taking your valuable time to share your positive experience at Moon Palace Cancun, on behalf of all our staff members we would like to share our appreciation for your recognition. It will be a pleasure to look forward your visit soon! With kind regards, Jose Luis Gonzalez Manager Moon Palace Cancun

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Spa
  • Bar/Lounge
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Spa
  • Hot Tub
  • Golf Course
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Cancun's tranquil south shore, this resort offers more than 2,000 accommodations, each with double whirlpool tubs, 24-hour room service and balconies. The state-of-the-art Awe Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, nightclub, 14 restaurants, bars and water sports. ... more   less 

Additional Information about Moon Palace Cancun

Address: Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $543 - $1,093 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Moon Palace Cancun 4.5*
Number of rooms: 2433
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Orbitz, BookIt.com, Hotels.com and Jetsetter so you can book your Moon Palace Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Golf & Spa Resort
Moon Palace Mexico
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#13 Family Hotel in Cancun
#18 Spa Hotel in Cancun
#21 Top resorts Hotel in Cancun
#22 On the Beach Hotel in Cancun
#22 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Moon Palace Cancun staff and other travellers.
3,230 questions
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SCOTLAND UK

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Seems the Sunrise section is great for families with children Nizuk is a little less busy, and the Grand is the quietest section.”
 of 5 bubbles 593nang, 24 Feb 2017 | Read review
“If you can afford it, get the embassy suite. We stayed in a regular ocean view room with 2 kids and it was a little bit tight. They were very accommodating to bring us a roll away bed, which was VERY comfortable. The beds in the room are full size, not queen. Our friends had the embassy suite with one king bed and asked for 2 roll away beds. This was much better because they had their own rooms and a beautiful veranda with hot tub and outdoor seating areas, gorgeous!”
 of 5 bubbles U5371VXstephaniem, 24 Feb 2017 | Read review
“I believe most rooms, if not all, have the air conditioner tied to the a switch on the terrace/balcony doors so that the door must be closed to run the air conditioner. ”
 of 5 bubbles tonydr58, 24 Feb 2017 | Read review
“In presidential suite. Very quite”
 of 5 bubbles leslyeb2015, 23 Feb 2017 | Read review
“The room that we had was a very partial ocean view, but was very nice.”
 of 5 bubbles paulwN1178ME, 23 Feb 2017 | Read review
5 of 5