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Moon Palace Cancun

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#22 of 182 Hotels in Cancun
Certificate of Excellence
GreenLeadersPlatinum level
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Moon Palace Cancun
Moon Palace Cancun
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20,021 Reviews from our TripAdvisor Community

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Showing 17,905: English reviews
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Northamptonshire, United Kingdom
Reviewed yesterday NEW

Back from a wonderful 11 nights at the Moon Palace. We stayed in the Nizuc section and the room was spacious, clean & bright. A few minor problems occurred in the room but these were swiftly resolved in no time at all. The restaurants include a Brazilian Steakhouse, Italian Buffet & A La Carte, Mexican, Mayan, Oriental, Seafood & Caribbean...

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Helpful?
Thank alancopp
New York City, New York
Reviewed yesterday NEW

Not only was this my first trip to Cancun, it was also my first trip to an all-inclusive resort - now I'm hooked!! The accommodations are VERY clean and comfortable. The restaurants are all top-notch and they go out of their way to ensure that the guests are happy. Our waiter went to another restaurant in the resort to bring...

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Thank christinehadlow
Saint Louis, Michigan
Reviewed yesterday NEW

This was our 4th trip to Moon Palace and it was amazing as always! Everyone is so welcoming and friendly. The food is amazing. The Brazilian Steakhouse, Arrecifes, is our favorite. Can't wait to be back for Spring Break 2018. Becoming Diamond members was one of the best decisions we have made. I just love it there. The pool, the...

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Thank tra3098
Chicago
Reviewed yesterday NEW

We just returned from our 4th visit to Moon Palace. While we were not able to stay at the Grand as previously booked for, due to the section not yet opened, we had a wonderful stay. We were upgraded to an ocean view room in the Nizuc section, overlooking the pools and the Ocean. We opted for the tunlimited golf...

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Thank bjbChicago
Kent, United Kingdom
Reviewed yesterday NEW

Stayed at Beach Palace last year and decided to visit Moon Palace this year. Stayed in the Grand section of the resort and found the Staff friendly and helpful except for a couple of bar waiters that seemed to take a dislike to our group and I felt like I was putting him out when ordering drinks and on my...

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1Thank Vikki S
Reviewed 2 days ago NEW

We found that everything was easily accessible. Our room was directly across from the mini golf course. This made it easy to visit both the Nizuc as well as the Sunrise lobbies and amenities. We had our 17yr old as well as our 13yr old with us and they never were idle or bored. Fantastic. **Jonathon, Francisco, Alex, Vanessa, Kika,...

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Helpful?
1Thank Dana L
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Dana L, Foremost we would like to thank you for giving us the opportunity to host you at Moon Palace Cancun and share your special mentions for the members that provide an outstanding service. Definitely all our devoted staff will always go beyond to provide an exceptional service that exceed your travel expectations. Again thank you for your commendations...

Kansas City, Missouri
Reviewed 2 days ago NEW

This trip was finally everything we were promised for a stay at Moon Palace when we upgraded to Diamond. Thank you to our concierge Violeta for all your work and making our experience enjoyable. Really appreciate that you were so organize and you contacted us early, especially during the holiday season, so we could schedule and communicate our wants and...

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Helpful?
1Thank cp632016
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Cp632016, As a very special member of Palace Resorts we would like to thank you for taking your valuable time to share your experience with all Tripadvisor Community. We are so happy to know that you love your room and all the outstanding service and attention that Ms. Violeta provided you. Your appreciation has been already shared with her....

Independence, Missouri
Reviewed 2 days ago NEW

Always a great experience. Restaurants and service are Great. People are friendly and helpful. Spa is so nice. Everything is very clean. Moon Pace is so close to the airport. There is so much to do at Moon Palace, but you do have easy access to the Hotel Zone or Playa del Carmen.

Review collected in partnership with this hotel
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1Thank window_woman9
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Window_woman9, We at Palace Resorts have created an world class destinations that will always exceed all your travel expectations providing you top notch facilities and services that will always make you feel in the paradise. Thank you for taking your valuable time to share your comments about your recent visit and for future visits I will be more than...

Chandler, Arizona
Reviewed 2 days ago NEW

Everyone is very polite and goes out of their way to make your stay phenomenal. They work hard for you and so a little tip goes a long way. The smiles it puts on their faces is so worth it. Take a lot of $1 bills because it is hard to break change

Review collected in partnership with this hotel
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3Thank robjX398YR
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear RobjX398YR, Our devoted staff members will always go beyond the top to make you enjoy a pleasant holidays, thank you for raise their effort to make you enjoy the best all inclusive experience ever. Definitely while tips are included, we will always know that your recognition and appreciation is our biggest reward. We hope to look forward your visit...

Davis, Illinois
Reviewed 2 days ago NEW

The Moon Palace is a beautiful, family friendly, safe place to vacation. We have been enjoying the Moon Palace campus which actually consists of 4 unique resorts in 1: The original Moon Palace Nizuc, the Moon Palace Sunrise, the Moon Palace Golf Resort, and the newest Moon Palace Grand for 20+ years. There are over 15 great restaurants specializing in...

Review collected in partnership with this hotel
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2Thank kmazzaroli
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Kmazzaroli, On behalf of all our members at Moon Palace Cancun we would like to thank you for sharing your valuable appreciation and highlights about your recent visit. Definitely we find your review very motivating and that's why we always all our staff will be committed with your satisfaction. We value your comments and appreciation and surely for future...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Spa
  • Bar/Lounge
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Spa
  • Hot Tub
  • Golf Course
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Cancun's tranquil south shore, this resort offers more than 2,000 accommodations, each with double whirlpool tubs, 24-hour room service and balconies. The state-of-the-art Awe Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, nightclub, 14 restaurants, bars and water sports. ... more   less 

Additional Information about Moon Palace Cancun

Address: Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $551 - $1,114 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Moon Palace Cancun 4.5*
Number of rooms: 2433
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Hotels.com, Travelocity, Orbitz and Jetsetter so you can book your Moon Palace Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Golf & Spa Resort
Moon Palace Mexico
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#13 Family Hotel in Cancun
#18 Spa Hotel in Cancun
#21 Top resorts Hotel in Cancun
#22 On the Beach Hotel in Cancun
#22 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Moon Palace Cancun staff and other travellers.
3,213 questions
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SCOTLAND UK

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Questions? Get answers from Moon Palace Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a view of the garden - it is close to all amenities - pool, main lobby, etc.”
 of 5 bubbles christinehadlow, 21 Feb 2017 | Read review
“The Sunrise section typically has more kids, Nizuc is a little quieter.”
  • View from the balcony
  • Best view of the Sunrise!
 of 5 bubbles tra3098, 21 Feb 2017 | Read review
“Grand was the quieter side but will probably change when "The New Grand" opens”
 of 5 bubbles 373vikkis, 21 Feb 2017 | Read review
“We liked the middle between the 2 lobbies.”
 of 5 bubbles 199danal, 20 Feb 2017 | Read review
“All rooms are excellent with water or garden views.”
 of 5 bubbles 987steph, 19 Feb 2017 | Read review
5 of 5