This stay was amazing every employee treated us with the utter most respect they could and made sure everything was taking care of to our needs. I would definetly be coming back in the future thanks to how amazing this trip was and will be telling more people about this place
This was our second time staying at Moon Palace Sunrise. We had a great time. We participated in many of the resort activities, put on by the entertainment team (shout out to Paola, Alex and Mario for being awesome). They have exercise classes, games and live music at the activity pool at the center of the resort. My son had a great time at the FlowRider learning to surf, the instructors there were fantastic, especially Caesar. The food and drinks are wonderful. We also loved all the restaurants. Our favorite was Los Corporalas (Authentic Mexican) and Momo (Asian). The buffet Bugambilias was also wonderful for breakfast and lunch. The staff is always eager to please, we had amazing waiters, Jhonny, Adrian V, Juventino and Diego went out of their way to make our meal time lovely. Jesus makes the best omelettes for breakfast and he does so with a smile! Overall the staff went out of their way to serve and make our time at the Palace so wonderful. We will go back for sure.…
As a creature of habit, once I find something I like, I usually stick with it. We have been going bi-annually to Moon Palace Cancun for the past 10 years. Previous visits have been at The Grand, but we decided to save a few bucks and stay at Sunrise. We were not disappointed. Same great service! Same great food! And fewer kids than The Grand...not that I don't like kids, but fewer is better. Elmer at the golf course bar created a WONDERFUL drink for me, so I was sure to visit daily. The only downfall, if you want to call it that, was the service around the pools were a little slower than previous visits, but I can only assume that is related to getting back to pre-covid staffing. We will be back again!
We got married at the Moon Palace in September 2018 and during our stay we met Jose Rafael Cupul Noh ‘Rafael’, at the Nizuc pool bar, and he was just phenomenal. We saw Rafael throughout the grounds and he was amazing to our entire 60 person party. He was kind, professional, and so fun! Even our grandparents were raving about him! Rafael made our 2018 trip even more memorable. Fast forward to May 2022, my husband and I took a trip back to the moon palace, just the two of us, and when we visited the Nizuc lobby bar who did we see, Rafael! We never thought we would see him again. As soon as we saw each other, he remembered us right away and even recalled events from our wedding trip that was almost 4 years ago. Once again, Rafael took great care of us and was so accommodating. All members of the moon palace staff were attentive and courteous, but Rafael stands out from the crowd, in the best possible way. Thank you Rafael for another wonderful experience at the Moon Palace. See you next year!…
Good service, hotels and food. The prices per experience is reasonable. The weather and beach view just was incredible and having everything inclusive was worthy. I was offered a generous offer to go back and repeat the experience for four nights for only $499 which I took it!
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