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Moon Palace Cancun

Booking.comUS$649*
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#21 of 181 Hotels in Cancun
GreenLeadersPlatinum level
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$649*
US$649*
US$649*
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Moon Palace Cancun
Moon Palace Cancun
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20,962 Reviews from our TripAdvisor Community

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Showing 18,719: English reviews
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Pembrokeshire, United Kingdom
Reviewed today NEWvia mobile

I cannot recommend Moon Palace enough, my partner and I picked the Moon Palace after recently staying at the sister hotel Beach palace which was also outstanding! But this is probably the best holiday of my life as my now fiancé purposed to myself on the beach as the sun was setting! Which was absolutely gorgeous! And we are now...

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3Thank FranTom2009
Tamworth, United Kingdom
Reviewed yesterday NEW

Had a great workout with Andres from Cuba today in the pool! Not only is he a great instructor but he packs some amazing dance moves!!!!! Hotel is amazing- service is first class- food is yummy. Having a super holiday with the kids! Tracy and John

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3Thank Tracy A
Atlanta, Georgia
Reviewed yesterday NEW

Grounds are very nice. No beach that is usable. Food was good. Stay away from "membership" pitch. Not sure I'd go back. Long pants are required for dinner reservation which goes against my vacation attire.

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1Thank Carol W
London, United Kingdom
Reviewed yesterday NEW

My wife and I had 12 great days at this resort. Everything is to an excellent standard, Rooms very comfortable. The choice of restaurants is fabulous and the quality of the food is first class. We went for a golf break and the condition of the 3 courses were excellent. The staff are well trained friendly and efficient so you...

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3Thank Martin D
Sedona, Arizona
Reviewed 2 days ago NEW

This was our second visit to Moon Palace, and once again we thoroughly enjoyed it. We stay in the villas which is near the golf course. We are provided with our own golf cart which makes moving around the very large property a snap. The staff is unfailingly pleasant, courteous and helpful. We especially enjoyed Alvado, the villa concierge, Reuben,...

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2Thank matyndall
JoseMoonPalace, Gerente at Moon Palace Cancun, responded to this review

Dear Matyndall, Foremost we would like to express our grattitude for expressing your wonderful comments about your recent visit to Moon Palace Cancun and recognize the extraordinary enthusiasm that our members put in every thing they do. It is always very encouraging to know how positively all your expectations were surpassed and the way that you enjoy each and every...

Reviewed 2 days ago NEWvia mobile

We just returned from moon palace grand in Cancun. All of the staff we encountered during our stay were excellent! They are all very friendly and accommodating to anything you need. Jessica at the check in front desk was excellent and made us feel welcome upon arrival and during check out she made sure to ask us how our stay...

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1Thank Kathy D
JoseMoonPalace, Gerente at Moon Palace Cancun, responded to this review

Dear Kathy D, Definitely all our members of the resort are the reason of our success and that's why always recognize their effort because this is how we achieve our goals, thank you for mention the excellence service provided by Ms. Jessica and the way she made of your stay a wonderful stay. We'll be happy to have again the...

Terrell, Texas
Reviewed 3 days ago NEW

My wife and I were looking for a quick trip to Mexico just to get away for a few days. We decided to try the Moon Palace and got a good deal through Costco of all places for an Air/Transfer/Hotel package. We arrived on Monday 5/1 around noon and were taken into a private lounge for check-in, which was different....

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8Thank BossZero
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear BossZero, We are surprised to read such detailed review that describes perfectly how wonderful was your vacations, thank you very much for taking your valuable time to express your comments about your recent visit to Moon Palace Cancun and how you pleasantly was every moment of your stay. Definitely our world class facilities and the highest level of service...

Houston, Texas
Reviewed 3 days ago NEW

We love Moon Palace, and have been coming here for 16 years. Last year we discovered the incredible pianist, Bela Duka. He's wonderful, and has become a good friend. We came down this year and made reservations in the restaurants according to when he was playing. He found out last year that my husband liked Les Miserable, and he learned...

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6Thank Leslie R
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Leslie R, We found no words to express our grattitude for being our loyal guest since 16 years, thank you for this big reward, your loyalty. It is so charming to know that you found in our resort and specially in Bela Duka a reason to return year after year, definitely the atmosphere that you'll always live during your...

New York City, New York
Reviewed 3 days ago NEW

Title says it all for the most part. Great restaurants, decent drinks, great pizza near the pool, great pools, but super duper noisey after 8 a.m. until like 7/8p.m. when the guy doing all the announcing shuts up. Seriously, every couple of minutes he is yelling something ALL day EVERY day.

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1Thank itsdatatti
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Itsdatatti, Foremost we would like to express our sincerest regret for the inconvenience regarding the noise in the pool, while we are commited to listen all our guests concerns in order to improve our standards of excellence, you may rest knowing that our key position has been already informed about your report and corrective actions has been taken to...

Wellington, New Zealand
Reviewed 4 days ago NEW

So I am staying at Moon Palace as I am here for a conference. This place is HUGE, I mean HUGE! It is a little jaded but dont let that put you off. It is an all-inclusive resort and if you are after a total chill out you would not need to go off the site. However I am a...

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1Thank Le S
JoseMoonPalace, Gerente at Moon Palace Cancun, responded to this review

Dear Le S, We feel so delighted to know that currently you're enjoying the pleasure of lilving the Palace Life, despite the reason of your visit is due to a conference, it is so thrilling to know that you are taking advange of all our resort facilities. Is there anything special we can do for you, it will be our...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Spa
  • Bar/Lounge
  • Breakfast included
  • Free Internet
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Spa
  • Hot Tub
  • Golf Course
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Cancun's tranquil south shore, this resort offers more than 2,000 accommodations, each with double whirlpool tubs, 24-hour room service and balconies. The state-of-the-art Awe Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, nightclub, 14 restaurants, bars and water sports. ... more   less 

Additional Information about Moon Palace Cancun

Address: Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico (Formerly The Grand at Moon Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $465 - $1,093 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Moon Palace Cancun 4.5*
Number of rooms: 2433
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, BookIt.com, Hotwire, Expedia, Cancelon, getaroom.com, TripOnline SA, HotelQuickly and Hotel.de so you can book your Moon Palace Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Golf & Spa Resort
Moon Palace Mexico
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#13 Family Hotel in Cancun
#18 Spa Hotel in Cancun
#20 Top resorts Hotel in Cancun
#21 On the Beach Hotel in Cancun
#21 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Moon Palace Cancun staff and other travellers.
3,805 questions
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SCOTLAND UK

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Questions? Get answers from Moon Palace Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Seaview room”
martindM1171XJ, 27 May 2017 | Read review
“We stay in the Presidential suites that overlook the pool and ocean. Of the three lobbies, we like to stay at Sunrise!”
801leslier, 25 May 2017 | Read review
“Sunrise for me offered the nicer rooms and hammocks on the balconies”
LeS339, 24 May 2017 | Read review
“We were pleased with our very spacious room at the Grand. New and clean!”
MelissaM304, 24 May 2017 | Read review
“Rooms farther south are closer to the other two resorts, Moon Palace Nizuk and Moon Palace Grand.”
kaitlinskelly, 24 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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