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Moon Palace Cancun

Travellers' Choice award winner
#22 of 181 Hotels in Cancun
GreenLeadersPlatinum level
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Moon Palace Cancun
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19,284 Reviews from our TripAdvisor Community

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Showing 17,245: English reviews
Quebec, Canada
Reviewed yesterday NEW

Moon Palace was chosen by a few members of the gang whom has already been there. Excellent hotel , comfortable room. Magnificent golf course . Personnel was helpful and very nice. Specially at the restaurant at the Nizuk. Greetings to Macedonio, Guadalupe, Damian Ku , Sulub and Sarahi.

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Helpful?
Thank 111Lisette
Halifax, Canada
Reviewed yesterday NEWvia mobile

After a week at Beach Palace we came for 2 weeks at Moon Palace. Moon palace was amazing. The pools were stunning, coffee shop and ice cream so yummy, rooms were very nice although smaller than the beach Palace. The food was amazing, we ordered a LOT of room service and enjoyed it on the balcony hammock after we got...

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Thank Bbborelli1
Houston, Texas
Reviewed yesterday NEWvia mobile

Just back from a week at the MoonPalace with my girl friends. We had a wonderful time! The staff spoiled us rotten.We stayed at the beautiful Grand and everything was perfect from the moment we arrived. Diana had everything planned out exactly as requested and went above and beyond to make sure our entire experience was sublime. La Gondola was...

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Thank cindy k
colrain
Reviewed yesterday NEW

I attended a large international conference at the Moon Palace, and booked through the UN conference website, at a special rate, breakfast only. When I arrived the check in staff tried to coerce me into paying for full board, at a exorbitant rate. I refused, only to find out that without the pass and id bracelet, I could not purchase...

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Thank cavalluccia
Platte City, Missouri
Reviewed yesterday NEW

Moon Palace November 2015 Resort Review. My wife and I are Diamond Elite members at Palace Resort’s and we just returned from another FANTASTIC RELAXING week at Moon Palace. We have been coming to Palace resorts since 2001 and we usually visit twice a year and we have never been disappointed. The main reason we keep coming back mostly is...

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Thank Dan T
Philadelphia
Reviewed yesterday NEW

All the staff was extremely nice! My kids (8&11) actually preferred the pool at Nizuc vs Sunrise. Bring cash because you will be tipping a bit throughout the week especially if you go on one of the tours which I highly recommend!

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Thank 73gmack
Grand Rapids, Michigan
Reviewed 2 days ago NEW

The Marina at the Moon Palace is one of the reason's we like coming back to the Cancun Palace, to sail and do water sports. There is no extra charge and the water is beautiful every day. Pablo, Cristian, Javier and Greg are great. They are always helpful and very good teachers. They have '13 hobie catamarans that are super...

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Thank hrc63
CarlosMoonGrand P, Gerente at Moon Palace Cancun, responded to this review

Dear hrc63, We are very pleased to know that you have experience a wonderful experience at the Moon Palace during your most recent visit to Mexico. We certainly believe that our guests' expectations should be not only met but exceeded. We are delighted to know that our team went above and beyond and assisted you with professionalism. We will be...

Toronto, Canada
Reviewed 2 days ago NEW

1. Violeta - our Diamond Concierge connected with us well in advance of the trip to make arrangements for airport transfer, spa and room amenities. She was so kind and extremely detail oriented. Everything was looked after. Violeta met our car on arrival and processed our check-in very efficiently. She followed up with us throughout our stay to make sure...

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Thank LOUISE B
CarlosMoonGrand P, Gerente at Moon Palace Cancun, responded to this review

Dear LOUISE B, Thank you for your very kind words. We feel much honored that you took some of your valuable time in sharing with us your very kind comments and especially we are very pleased that the experience on your most recent visit to the Moon Palace Cancun was simply amazing. Our staff works diligently in providing that wow...

Buffalo
Reviewed 2 days ago NEWvia mobile

This is within the Moon Palace complex We have always been treated very special here. They make fresh guacamole table side. The best aspect is when they make Myan coffee table side. Quite a show, view the photos attached. This is a special resort!

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Thank Jeff R
CarlosMoonGrand P, Gerente at Moon Palace Cancun, responded to this review

Dear Jeff R, Thank you for your preference in Palace Resorts. It is certainly a pleasure to read you wonderful comments and to learn your feedback on your most recent visit to the Moon Palace Cancun. Los Caporales is one of the most popular restaurants at the Moon Palace Cancun and it is indeed a pleasure to read why the...

Charlotte, United States
Reviewed 2 days ago NEW

The service and amenities at Moon Palace are beyond compare. Everything was spotless; all the staff seemed to have no priority higher than making us happy. Yes, there are bumps; and yes, they do all they can to smooth them as quickly and effectively as possible. We've stayed at many Riviera Maya resorts, and Moon Palace has to be at...

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1Thank Gwendolyn P
CarlosMoonGrand P, Gerente at Moon Palace Cancun, responded to this review

Dear Gwendolyn P, Please allow us to mention that it is a big honor for us to read your very positive and fantastic comments. We appreciate taking the time in sharing with us your feedback as it is extremely important to us. We remain at your service. It will be a pleasure to welcome you back to the Moon Palace...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Spa
  • Hot Tub
  • Golf Course
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Cancun's tranquil south shore, this resort offers more than 2,000 accommodations, each with double whirlpool tubs, 24-hour room service and balconies. The state-of-the-art Awe Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, nightclub, 14 restaurants, bars and water sports. ... more   less 

Additional Information about Moon Palace Cancun

Address: Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $485 - $1,096 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Moon Palace Cancun 4.5*
Number of rooms: 2433
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Hotels.com, Odigeo, BookIt.com and Jetsetter so you can book your Moon Palace Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Golf & Spa Resort
Moon Palace Mexico
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#13 Family Hotel in Cancun
#18 Spa Hotel in Cancun
#21 Top resorts Hotel in Cancun
#22 On the Beach Hotel in Cancun
#22 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Moon Palace Cancun staff and other travellers.
2,908 questions
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SCOTLAND UK

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I always choose a north or a west room so the sun does not wake me up.”
 of 5 bubbles 111Lisette, 6 Dec 2016 | Read review
“Rooms at the Moon Grand side are quitter. Sunrise is more of a party atmosphere”
 of 5 bubbles DanT698, 6 Dec 2016 | Read review
“Rooms at the Grand are very large, and much quieter than at Nizuc or Sunrise. ”
 of 5 bubbles gwendolynp170, 5 Dec 2016 | Read review
“First floor room as no elevators”
 of 5 bubbles Travelrg, 5 Dec 2016 | Read review
“Book early to get your choice of room and it's location.”
 of 5 bubbles jspadeajr, 4 Dec 2016 | Read review
5 of 5
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