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Moon Palace Cancun

Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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  • Dolphinaris Cancun
    4.2 km
  • 4 star hotel
  • Free Wifi
Reviewed yesterday
Another great year at Moon!
We were at the Moon from the 14th to the 21st and had a great... more
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19,713 Reviews from our TripAdvisor Community

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Showing 17,631: English reviews
pei
Reviewed yesterday NEW

We were at the Moon from the 14th to the 21st and had a great week. The weather was fantastic. We stayed in the Grand section and while yes, there is construction going on, the balconies are huge compared to the Nuzic section, so we were happy. The food was very good, service great. We enjoyed our spa day immensely....

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Thank alltanned
Langley, Canada
Reviewed yesterday NEW

An amazing place, our family visit there was also with 1000 other people in our greater company. Fun on the flow rider, sailing a hobie cat and lots of time pool side was great, even with three kids :P We did 2 day trips, one to Chichen Itza, one to Coba. They were long days for the kids, but amazing...

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1Thank Cris B
St. Catharines, Canada
Reviewed yesterday NEWvia mobile

This is our second visit and love it just as much! The food is excellent , the staff amazing and it's very clean and well maintained. If you have any issue here......someone will be only too happy to make you happy! 🌞 I know the names mentioned in a review mean nothing for those of you looking to visit Moon...

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Thank 96Judy96
Howells, NE
Reviewed yesterday NEW

It was good except our room was not ready for us at check in time. We had to wait almost an hour and a half in Lobby. They didn't do much for the inconvience just told us we could go wait in the bar area. When we were tired and hungry from traveling and just wanted to get to our...

Review collected in partnership with this hotel
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Thank bjanousek41
Reviewed yesterday NEW

I spent a week in the Moon Palace Grand with my swim/triathlon team, and it was a blast! The highlight of my stay was definitely my new friends Cornelio and Julio at the Mexican restaurant, Los Caporales, off the Nizuc lobby. We ate there I think 5 or 6 times because the service and the food were just SOOO DAMN...

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Thank Rebecca L
Tinley Park, Illinois
Reviewed yesterday NEW

Stayed at Moon Palace the first week of January with my family of 5. Great service, great staff, plentiful drinks and restaurants. Pools were clean and full of activities. A number of great restaurants. Our favorite (and underated) restaurant was Carbenos. Best service and great food. Also, they had an incredible pianist by the name of Bela Duka, which really...

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Thank michaelprocajlo
Shrewsbury, Massachusetts
Reviewed 2 days ago NEW

The best vacation ever best place so far I recommend all to go to this resort clean, good food and lots of entertainments you feel welcomed all time. My kids really enjoyed it and we will definitely going back next year two years ago we went to a different resort in Cancun but didn't enjoy our stay last year we...

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1Thank Samir H
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Samir H, Your commendations and positive mentions are much appreciated, thank you for review our Moon Palace Cancun. We always care to make every visit be a true indulge for you. Do you know that we have another property in Ocho Rios Jamaica? Yes, our Moon Palace Jamaica Grande is now open for you to enjoy the Palace Life,...

Toronto, Canada
Reviewed 2 days ago NEWvia mobile

We rarely do the all inclusive thing so I don't have a lot to compare to, but I was blown away. The resort is big, very, very, very big. It is 2 km from one end to another. There is a seemingly endless number of restaurants and bars. We had two different food allergies in our group, gluten and garlic....

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2Thank SwimmersAbroad
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear SwimmersAbroad, Thank your for choosing Moon Palace Cancun as your final destination, it was an immerse pleasure to serve you. Based in your comments about food we would like to mention that our Key Position has been notified about your comments and surely we will address this directly with our Chefs in order to verify our cook procedures, thank...

Ontario, Canada
Reviewed 2 days ago NEW

We had a great family trip. We loved the Brazilian restaurant and the golf course Italian restaurant. We ate the most amazing steaks while there. We swam with the dolphins and I had a massage with our resort credits. We can't wait to go back.

Review collected in partnership with this hotel
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Helpful?
Thank Monica H
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Monica H, As well as you we can't wait to make you enjoy an outstanding holidays. Thank you for recognize our property and for letting us be part of your holidays, your highlights for our restaurants are much appreciated and we sincerely hope to look forward your visit soon. Sincerely, Jose Luis Gonzalez Manager Moon Palace Cancun

Aurora, Canada
Reviewed 2 days ago NEW

I just got back from the Moon Palace Grand. There was a group of 45 people, most of which are swimmers. We swam every morning @ 7am at the 60 metre outdoor pool. It was great. The food at this resort was of very good quality and lots of it. There are many different restaurants that you can go to,...

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Helpful?
Thank Colleen J
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Colleen J, Thank you for share your comments about your recent visit to Moon Palace Cancun, we always care to make your stay be pleasant and very enjoyable and it is wonderful that this time your expectations were exceed. That in which refers to your comments about the beach we would like to mention that our resort is located...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Spa
  • Bar/Lounge
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Spa
  • Hot Tub
  • Golf Course
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
Located on Cancun's tranquil south shore, this resort offers more than 2,000 accommodations, each with double whirlpool tubs, 24-hour room service and balconies. The state-of-the-art Awe Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, nightclub, 14 restaurants, bars and water sports. ... more   less 

Additional Information about Moon Palace Cancun

Address: Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $568 - $1,134 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Moon Palace Cancun 4.5*
Number of rooms: 2433
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, BookIt.com and Jetsetter so you can book your Moon Palace Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Golf & Spa Resort
Moon Palace Mexico
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#13 Family Hotel in Cancun
#19 Spa Hotel in Cancun
#21 Top resorts Hotel in Cancun
#22 Luxury Hotel in Cancun
#23 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Moon Palace Cancun staff and other travellers.
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SCOTLAND UK

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“These buildings are designed well, giving most people a good view. Getting around can mean a bit of a walk because of the size.”
 of 5 bubbles 3crisb, 23 Jan 2017 | Read review
“Swim up is where it is at!”
 of 5 bubbles 309rebeccal, 23 Jan 2017 | Read review
“Very clean rooms and safe.”
 of 5 bubbles 538samirh, 22 Jan 2017 | Read review
“We had a garden view room with a view of the ocean”
 of 5 bubbles grandmaC1231, 22 Jan 2017 | Read review
“We would advise trying the Moon Grand as it is new & upscale. If you don't like noise from Weddings & pools don't book close to the beach.”
 of 5 bubbles danmchu, 22 Jan 2017 | Read review
5 of 5