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Moon Palace Cancun

Travellers' Choice award winner
#22 of 183 Hotels in Cancun
GreenLeadersPlatinum level
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Moon Palace Cancun
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19,263 Reviews from our TripAdvisor Community

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There are newer reviews for Moon Palace Cancun
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Showing 17,226: English reviews
Essex, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 February 2015

This was absolute paradise. Excellent friendly staff that couldn't do enough for you. Fantastic food. Always room by the pool & it was a busy time as the Americans had their spring break. Rooms are stunning with a beautiful ocean view. This hotel was simply amazing!

Helpful?
2 Thank madmax337
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 February 2015

Our first time at Moon Palace and we can't wait to go back! The food was fantastic! The drinks were delicious! The service was amazing beyond compare! I enjoyed the Hot Stone Massage, Body Scrub and Facial at the spa. The spa is relaxing and conformance. Momo is our favourite restaurant by far with Barracuda a close second. We highly... More 

Helpful?
2 Thank Aynsley19
YENNIACALVILLO, Director de Relaciones Públicas at Moon Palace Cancun, responded to this review

Thanks so much for your comments. We value your loyalty and constructive feedback you have definitely contributed to our success. I truly appreciate you taking the time to share your experience with all travelers. We will look forward to seeing you again soon. YENNIA CALVILLO PUBLIC RELATIONS MANAGER MOON PALACE GOLF & SPA RESORT More 

El Cerrito, California
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 February 2015

We picked Nizuc because it was recently remodeled. Have always stayed at the Moon Palace Sunrise but wanted to check out the newly remodeled Nizuc. One of their best restaurants called Los Caporales serves great Mexican food. They used to have a trio playing which added to the ambiance of the restaurant. The newly remodeled restaurant no longer has any... More 

Helpful?
2 Thank Margarita N
YENNIACALVILLO, Director de Relaciones Públicas at Moon Palace Cancun, responded to this review

We’re honored to have inspired you to have posted your review on Trip Advisor. I hope it’s one of many positive experiences you have share with your fellow travelers about Moon Palace Nizuc Thank you very much for choosing to stay with us, and I truly hope that you will return for another “perfect” experience. YENNIA CALVILLO PUBLIC RELATIONS MANAGER... More 

West Fargo, North Dakota
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 February 2015

We traveled over Christmas 2014 with two teenagres (girl-15, boy-13) to the Moon Palace. The resort was a bit overwhelming upon check-in because of it's size (we stayed in the Sunrise section) however, the room accommodations were very nice. We had a king room with an adjoining family room, which gave us 2 bathrooms, 2 balconies and privacy for the... More 

Helpful?
3 Thank Christi K
Ojai CA
Level Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 February 2015

Whether you will like the Moon Palace depends mainly on whether you want to be on the beach/in the ocean, or if you're content with a great resort and wonderful food. For those wanting a beautiful beach and turquoise water you will be disappointed just because the ocean floor all along the Riviera section is loaded with seaweed that causes... More 

Review collected in partnership with this hotel

Helpful?
3 Thank Herb C
YENNIACALVILLO, Director de Relaciones Públicas at Moon Palace Cancun, responded to this review

Thank you very much for taking the time to share your experience and for the compliments regarding our service. We pride ourselves on selecting the right people and allowing them to do what they do best, take care of our guests Thanks for all the compliments as well, I’ll be sure to share them with our entire team. We’ll look... More 

Norther California
Level Contributor
66 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 2 February 2015

I spent 4 days recently at the Moon Palace for a business event. The place is HUGE, and you should expect a great deal of walking. My room was very sufficient and comfortable. It was clean and the staff maintained it well. My WIFI service was phenomenal, but I heard others had challenges. Since the facility is fully inclusive, the... More 

Helpful?
1 Thank TuesdayTraveler
Manchester
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 February 2015

I went to Moon Palace during the last week of January 2015 to shoot a destination wedding. I was overwhelmed by the size of resort, so much so within the 8 days I was there, i didn't have enough time to try out all the restaurants. My favorite place was the cafe in the Sunrise and Nizuc lobby that served... More 

Helpful?
Thank Mr-Z-H-Abdullah
YENNIACALVILLO, Director de Relaciones Públicas at Moon Palace Cancun, responded to this review

Thank you so much for your positive review. I’m glad that you enjoyed your experience at Moon Palace. I appreciate your feedback about the service provided by our staff, we are proud of our services and facilities Thank you once again for staying with us! YENNIA CALVILLO PUBLIC RELATIONS MANAGER MOON PALACE GOLF & SPA RESORT More 

Ontario, Canada
1 review
Reviewed 2 February 2015

We just came back from spending a week at the Moon Palace. Everything was wonderful. We had the unlimited golf package which was a great deal. The course is absolutely beautiful. The resort is very nice with lots of options for entertaining and dinning. A big shout out to Alejandro Avacely, Jaun Bautista, Gina Francisca and Guadalupe at the Gondola... More 

Helpful?
Thank Maryjill W
YENNIACALVILLO, Director de Relaciones Públicas at Moon Palace Cancun, responded to this review

We’re honored to have inspired you to have posted your review on Trip Advisor. I hope it’s one of many positive experiences you have share with your fellow travelers about Moon Palace Sunrise Thank you very much for choosing to stay with us, and I truly hope that you will return for another“perfect” experience. YENNIA CALVILLO PUBLIC RELATIONS MANAGER MOON... More 

Anchorage, Kentucky
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 February 2015

We just returned from the Moon Palace and the Sun Palace in Cancun, Mexico. The service was top notch!! I am gluten free and the staff went over and beyond to accommodate. I have to point out Sylvia from the Moon Palace brick oven pizza counter (in the Nizuc), I requested gluten free and she made me a corn crust... More 

Helpful?
1 Thank Jennifer S
YENNIACALVILLO, Director de Relaciones Públicas at Moon Palace Cancun, responded to this review

The entire team here takes great satisfaction in doing their jobs well, and your kind comments reinforce that. Thanks for all of your great comments about us at Moon Palace. We’re really glad that you enjoyed your stay and took the time send out this message. YENNIA CALVILLO PUBLIC RELATIONS MANAGER MOON PALACE GOLF & SPA RESORT More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 February 2015

We travelled to Mexico with 17 family members including young children. The rooms were clean and spacious and well stocked. The kids room had floaties, sand toys, kid shampoo and snacks which were all much appreciated. There were several pools to choose from and all were very clean. We enjoyed eating at Momo and the Mexican restaurant in Nizuc. We... More 

Helpful?
3 Thank Sunnybigisland

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Spa
  • Hot Tub
  • Golf Course
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Cancun's tranquil south shore, this resort offers more than 2,000 accommodations, each with double whirlpool tubs, 24-hour room service and balconies. The state-of-the-art Awe Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, nightclub, 14 restaurants, bars and water sports. ... more   less 

Additional Information about Moon Palace Cancun

Address: Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $483 - $1,096 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Moon Palace Cancun 4.5*
Number of rooms: 2433
Reservation Options:
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Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Golf & Spa Resort
Moon Palace Mexico
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#13 Family Hotel in Cancun
#18 Spa Hotel in Cancun
#21 Top resorts Hotel in Cancun
#22 On the Beach Hotel in Cancun
#22 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Moon Palace Cancun staff and other travellers.
2,904 questions
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SCOTLAND UK

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book early to get your choice of room and it's location.”
 of 5 bubbles jspadeajr, 4 Dec 2016 | Read review
“We stayed in a Presidential suite with our adult children in regular rooms. We used our suite for several get together a for the group with room service goodies brought in. Delightful!”
 of 5 bubbles JGrace001, 4 Dec 2016 | Read review
“Stay away from the event areas, like the Mar building, as they tend to be very noisy.”
 of 5 bubbles D4906JGjamesw, 4 Dec 2016 | Read review
“Nice and roomy . ”
 of 5 bubbles dianabY8192DR, 3 Dec 2016 | Read review
“Choose ocean front or ocean view. worth it”
 of 5 bubbles RRambeau, 3 Dec 2016 | Read review
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