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Grand Royal Lagoon

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193 Reviews from our TripAdvisor Community

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Showing 110: English reviews
Fort Collins
Reviewed 24 March 2015

We needed a hotel for one night before catching our plane home. This hotel was well maintained, clean and had some Mexican charm to it. It is off the lagoon vs the main road so is a little quieter and cheaper than other hotels in the area. The staff was very nice and accommodating.

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5Thank FtCollinsCricket
Spooner
Reviewed 10 March 2015

We couldn't get into our timeshare for two days after our arrival in Cancun and happened to stay here. The room was very clean and the hotel staff were very friendly and helpful. Only one person spoke English, but they tried to help whenever possible. The food at the restaurant was very reasonable and good. It was a very good...

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4Thank wifanSpooner
Reviewed 8 March 2015 via mobile

Even though we only spent one night there, my fiancé and I really enjoyed our stay. Pros: very clean. Clean pool. Hot showers. Very cold ac. Great breakfast in the back cabana while watching black eguana sunning them selves. Cons: there was no internet in the rooms, you had to go out by the pool. The lock box had no...

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6Thank Babsy1986
Greater London, United Kingdom
Reviewed 22 February 2015 via mobile

Perfectly decent budget option in Cancun. Hotel and staff are fine, the pool is good and they have a nice terrace overlooking the lagoon. Very close to the main strip (coco bongos etc) and easy to get a taxi from outside the hotel. Also very quiet and a goodnights sleep which is a bonus considering you're in Cancun.

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5Thank Daniel P
Tampa, Florida
Reviewed 24 January 2015 via mobile

This place is fairly inexpensive compared to other hotels in the area and it showed why In my case I was going solo so as long it was clean it was ok. It was that, but tv was very fuzzy and did not work properly. Don't expect a coffee make or even a glass in the rooms. This is the...

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4Thank shaunc64
Millstone, New Jersey
Reviewed 11 January 2015

We booked this hotel for 4 people in Dec 2014 between Christmas and New Years. However, when we arrived, the man at the front desk rudely told us that the only rooms left were a double and a single or a king bed. Even though our reservation was for a room with two double beds, he said it was not...

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5Thank Ashley S
Reviewed 8 August 2014

Do not stay here! We arrived and were taken to a tiny room that looked more like a jail cell. Pathetic man at the front desk was rude and the items we asked for (drier and refrigerator) were not provided. Most important is that the area is not safe! It's dark at night to get around. Please look into something...

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2Thank Connie J
Los Angeles, California
Reviewed 5 August 2014

The hotel itself is okay and the location is not too bad, 15 minutes walk to downtown. Room is clean and bed is comfortable. But the service was bad, I think they never help me to send my postcards as it is already a month which I paid for 60 peso for the postage. In addition, they charged me 10...

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Thank swso
Reviewed 25 June 2014

Was looking for a value hotel, stayed 6 nights and it was much better than I had even hoped for after reading the reviews. Nice size room, great towels, soft toilet paper, spacious shower, nice pool area. The on-site outdoor tiki hut restaurant was perfect...great food prepared on-site at low prices and overlooking the lagoon view. Hotel was well-kept, quiet,...

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4Thank b L
Cancun
Reviewed 23 April 2014

The Grand Royal Lagoon is a functional hotel, lacking character but acceptable for the price. The rooms are clean and bright and the beds are comfortable although the air con was very noisy! When we were there wifi only worked in the reception area, not in the bedroom which was frustrating. We told the manager so hope it is fixed...

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3Thank Fi-bop

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Internet
  • Free Parking
  • Restaurant
  • Free Breakfast
Things to do
  • Pool
  • Restaurant
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Grand Royal Lagoon

Address: Calle Quetzal No. 8-A | Boulevard Kukulcán Km 7.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $55 - $84 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Grand Royal Lagoon 2.5*
Number of rooms: 36
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Also Known As:
Grand Royal Lagoon Cancun
Grand Royal Lagoon Hotel Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Grand Royal Lagoon staff and other travellers.
5 questions
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New York City, New York

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Questions? Get answers from Grand Royal Lagoon staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper rooms probably have a better view.”
 of 5 bubbles nancylB7323XK, 11 Feb 2016 | Read review
“114 ground floor - just a couple steps to the pool”
 of 5 bubbles Mamapaka, 23 Jan 2016 | Read review
“we had rood 314 which had the frige, Came in handy for beer, water and yogurt.”
 of 5 bubbles petsRus, 3 May 2015 | Read review
“Try to get a room far away from the main outside doors. When people come in at night, the doors bang loudly.”
 of 5 bubbles FtCollinsCricket, 24 Mar 2015 | Read review
“The wifi only works around the pool”
 of 5 bubbles Q9219CUashleys, 11 Jan 2015 | Read review
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