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Hotel Riu Palace Peninsula

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#18 of 182 Hotels in Cancun
Certificate of Excellence
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Hotel Riu Palace Peninsula
Hotel Riu Palace Peninsula
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4,538 Reviews from our TripAdvisor Community

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Showing 3,114: English reviews
Meridian, Idaho
Reviewed yesterday NEW

The good: - No more restaurant reservations. This was always a PITA having stayed at three other Riu's over the years. - No more running down first thing in the morning to reserve seating. The grounds are expansive and very well maintained. There was no problem finding seats. - Food was very good for an all inclusive. Best were lobster...

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Thank golf4pt
Ontario, Canada
Reviewed yesterday NEWvia mobile

We stayed for seven nights in the king jacuzzi suite. The suite was massive, larger then our 2 bed condo downtown Toronto with a huge patio. Amazing views of the sea from every window. We were on the sixth floor and could literally walk around nude as we had no overlooked windows. I've stayed in many all inclusive resorts this...

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Thank Angela_The_Traveller
New Ulm, Minnesota
Reviewed yesterday NEWvia mobile

We just returned from 7 days at the Riu Palace. Beautiful lobby and grounds. we stayed in a villa. They were extremely nice,but looking back probably would not stay in them again. we like to spend most of our time at the beach and never used the private pool. We loved the fact a person didn't need to make reservations...

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Thank agrunert
Chicago, Illinois
Reviewed yesterday NEW

The RUI Peninsula is a unique place. We stayed there with our 3 boys during the week of Christmas and New Years. Here are the PROS and CONS. PROS: If you are a swimmer, tri-athlete or Ironman you will love the pools. One is 79 yards long and perfect for training. There is also an infinity pool and bar pool...

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Thank AmyJChicago
Reviewed yesterday NEW

Nice place - visited for honeymoon in January 2017. My comments: 1. NO, not all rooms have an ocean view. We were originally placed in a TERRIBLE room on the back of the first floor with 2 double beds and a view of the air conditioning ducts. This despite our request for the supposed upgrade while on honeymoon (but I...

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Thank William S
Vienna, Virginia
Reviewed yesterday NEWvia mobile

The worst run and the dirtiest chain of resorts I have ever stayed in. They will cheat and lie looking you straight into your eyes. The food of all the riu is trash pure recycled trash and from day one to day 13 the same urine stain on the base of our toilets is still there. The sheets not even...

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Thank HARRY S
Birmingham, United Kingdom
Reviewed yesterday NEW

We traveled as a couple over the Christmas / New Year period 2016/17. We have traveled before to the area and in comparison, we found this to be a very friendly, clean place to stay. Helpful staff and a good level of facilities made it ideal for our quiet getaway.

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1Thank DafNPuppet
Calgary, Canada
Reviewed 2 days ago NEWvia mobile

Stayed at the Riu Nov 2016 with a group for a wedding that happened off resort. The entire trip was amazing, the Hotel and rooms were clean. Food was delicious, staff and service was second to none. Most memorable was our waiter Elvis and our beach waiter (can't remember his name) Could have been the time of year but never...

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1Thank trace4
Atlanta, Georgia
Reviewed 3 days ago NEW

Visited Riu Palace Peninsula in Jan. 2017 after much research and reading many reviews. We were so pleased to see the immaculate hotel and grounds; someone was always cleaning to ensure the atmosphere was clean, fresh, and inviting. The service throughout the hotel, restaurants, and Villa bar were excellent. With this being our initial experience we were SOOOOO disappointed to...

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4Thank brkennedy93
New York, United States
Reviewed 4 days ago NEWvia mobile

Our travel agent really sold us on how good a value this place would be, so looking to do a last minute trip we went with it. I'm going to file this under "you get what you pay for." As an "all inclusive" it's all about mass produced food and "well liquor." Couldn't get a Corona or a Modelo anywhere....

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5Thank Paul M
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Peninsula, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We are committed to provide excellent quality of our products and services to our guests. We regret to read that you have left our hotel with an opposite idea in your mind. We appreciate our guests’ comments since they help us improve...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hotel Riu Palace Peninsula

Address: Blvd Kukulkan, Km 5.5 Lote 6-C | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $420 - $753 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Peninsula 4*
Number of rooms: 562
Reservation Options:
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Hotel Style:
#16 Spa Hotel in Cancun
#17 Business Hotel in Cancun
#17 Top resorts Hotel in Cancun
#18 On the Beach Hotel in Cancun
#18 Luxury Hotel in Cancun
#25 Romantic Hotel in Cancun
#30 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Palace Peninsula staff and other travellers.
697 questions
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Brooklyn, New York
over a year ago
3 months ago
Chambersburg, PA

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Questions? Get answers from Hotel Riu Palace Peninsula staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick a room away from the two stages on the west side of the complex if you want to be away from the bands and shows.”
 of 5 bubbles golf4pt, 18 Jan 2017 | Read review
“Ask for ocean view, high up, away from the nightclub venue.”
 of 5 bubbles C7624GBwilliams, 18 Jan 2017 | Read review
“Choose the Junior suite with a sea view”
 of 5 bubbles DafNPuppet, 18 Jan 2017 | Read review
“Upgrade to the Villas with an ocean view”
 of 5 bubbles laurenjcain, 14 Jan 2017 | Read review
“Ask Riu for high and above the restaurant side”
 of 5 bubbles PeteNorthWestUK, 13 Jan 2017 | Read review
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