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Hotel Riu Palace Peninsula

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#18 of 183 Hotels in Cancun
Certificate of Excellence
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Hotel Riu Palace Peninsula
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4,428 Reviews from our TripAdvisor Community

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Showing 3,046: English reviews
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 days ago NEW via mobile

My husband and I had never stayed at a palace before. Well,,,, definitely worth it. The food was amazing. The staff was fantastic. We stayed in the adult villa. We felt like royalty. Can't say enough about the resort,,,truly worth it if you want excellent food and premium alcohol. The entertainment staff (so much fun) sells tickets to help the... More 

Helpful?
2 Thank Chargil
Potlatch, Idaho, United States
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 5 days ago NEW

They offered free room upgrade upon arrival. Staff in all areas of the resort were very friendly and worked very hard. Property was very clean and safe. Food was excellent at all the restaurants with excellent variety at the buffet.

Helpful?
Thank Donna H
Coventry, United Kingdom
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 5 days ago NEW

Staff: Fantastic - all staff were brilliant without expecting tips but accepted final tips graciously. Felt well cared for on the two days that I was very ill and all staff (including first aiders, room service and reception) were prepared to fulfil any requirements to aid my recovery. Special mention to Mario, Arnando, Norberto, Saline (breakfast/lunch Las Olas) Dennis and... More 

Helpful?
1 Thank MaryJo91
Glasgow, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW via mobile

We first visited this hotel in September 2014 ... we had no faults with the hotel and loved every aspect ... which is why we rebooked for October 2016 ... and this time we weren't impressed !! A few things weren't on point as they were the last time Trainers , phone , and straighteners went missing from our room... More 

Helpful?
1 Thank abbie d
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Peninsula, responded to this review

Dear guest, Thank you very much for taking the time to write a comment about your stay at our resort. We welcome all constructive criticism, as it helps us to improve in the future. As part of our service, the security of our guests is our main priority and we make a huge effort to ensure a safe and secure... More 

Warsaw, Poland
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago NEW

Prior to my holidays I asked for a room with kingsize bed as it was our honeymoon vacations. After our arrive we were informed that such rooms are not available anymore however the hotel has upgraded our room to "Adults only" zone for free - this was great surprise for us. Be careful with food as this is just excellent... More 

Helpful?
2 Thank Anna K
Greenwood
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 1 week ago

As a frequent guest at this resort, it is hard for us to believe how this place continues to improve with each visit. From the time we step out of our transport and are greeted by Alex to front office staff (Victor and Oyuki) who are outstanding to the bars and restaurants, all staff succeed in making your trip the... More 

Helpful?
2 Thank David T
Los Angeles
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 1 week ago

My husband and I booked this hotel for my semi-milestone birthday (65) and were not disappointed. Although I’m not a fan of super modern architecture, I warmed up to the interiors immediately. The use of wild colors and attention to small details (chandeliers, flowers, art) made me feel I had entered an ‘Alice in Wonderland’ landscape. The best thing was... More 

Helpful?
4 Thank EagleRockers
ABQ
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 1 week ago

We visited the Riu Palace Peninsula for 9 nights in November 2016. This was our 3rd visit to this hotel. This time we booked an adult only villa junior suite garden view room. Our room was the same as in the main building without the ocean view. The room had a Jacuzzi on the balcony, we did not enjoy using... More 

Helpful?
1 Thank rivka 1
London, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 week ago

I visited this hotel at the beginning of November for 11 nights. I must say that it is the best all inclusive hotel that I have ever stayed at. We had a lovely spacious room on the 11th floor which we couldn't fault. Our mini bar was stocked up every day and our room was kept very clean. We had... More 

Helpful?
1 Thank Nikki H
burnley
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

My partner & I will be returning to this hotel next June....why.. because it's an all round excellent choice. We stopped here in June this year & didn't know what to expect. Having stopped at the Live Aqua the previous year we didn't think it could be matched or beaten but this Hotel does in our opinion. Some of the... More 

Helpful?
4 Thank craigob11

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hotel Riu Palace Peninsula

Address: Blvd Kukulkan, Km 5.5 Lote 6-C | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $394 - $679 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Peninsula 4*
Number of rooms: 562
Reservation Options:
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Hotel Style:
#16 Spa Hotel in Cancun
#17 Business Hotel in Cancun
#17 Top resorts Hotel in Cancun
#18 Luxury Hotel in Cancun
#18 On the Beach Hotel in Cancun
#25 Romantic Hotel in Cancun
#30 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Palace Peninsula staff and other travellers.
641 questions
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Brooklyn, New York
over a year ago
2 months ago
Chambersburg, PA

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Questions? Get answers from Hotel Riu Palace Peninsula staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher the better!”
 of 5 bubbles MaryJo91, 29 Nov 2016 | Read review
“We liked the 2nd floor corner villa (no elevator).”
 of 5 bubbles rivka 1, 26 Nov 2016 | Read review
“the higher up the better...but i think all rooms are of a v.good standard”
 of 5 bubbles craigob11, 25 Nov 2016 | Read review
“All rooms have either ocean view or bay view. Choose rooms above 9th floor for the best views.”
 of 5 bubbles IgorA, 25 Nov 2016 | Read review
“V.I.P rooms for adult only,quieter and excellent room and pool service”
  • VIP section
 of 5 bubbles BOB838Montreal, 23 Nov 2016 | Read review
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