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Sunset Royal Beach Resort

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Sunset Royal Beach Resort
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2,569 Reviews from our TripAdvisor Community

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Showing 1,618: English reviews
Virginia, United States
Reviewed 9 October 2014

Stayed here w/ my sister and cousin for 7 days and we really enjoyed our time here, the ability to relax, have fun, and enjoy the activities and entertainment. There were various activities to participate in throughout the day, a full calendar from morning to evening, w/ awesome & professional entertainment in the evenings on the resort premises that are...

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1Thank JenMcBowes
Colchester, United Kingdom
Reviewed 5 October 2014

Travelled in a party of 8 from the UK all in our 50's. The hotel was very clean both inside and out by the poolside. The staff work very hard to make the guests feel comfortable and nothing is too much trouble for them. Special mentions for Franco (woop woop, I love My Job) the entertainments guy, Hector in the...

Review collected in partnership with Low Cost Holidays
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1Thank lufc1958
Homer Glen, Illinois
Reviewed 28 September 2014

Hi.....Ive been a member at this resort since 1996, everytime we go there are a few workers that go above and beyond their expected service.....this past trip 9/20-9/27.....we had Gamaliel (bartender at the snack bar) and Sahira (hostess at the snack bar)......They both did exceptional service, and people like them are the resons we go back, not too mention the...

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Helpful?
Thank TeamPenz
DavidZCancun_Mexico, Manager at Sunset Royal Beach Resort, responded to this review

We are grateful for your fabulous review on TripAdvisor. Thank you for your special mention of Gamaliel and Sahira and for visiting us. We hope to have the opportunity to host you once again soon! Please follow us on Facebook for updated information.

Colchester, United Kingdom
Reviewed 27 September 2014

My husband, myself and six other family members stayed at the Sunset Royal Beach Resort Hotel Cancun Mexico, 28th Aug- 11 Sep 2014. We had the most amazing time never laughed so much, our party of eight were quite loud at times, but we received a warm welcome every day from the staff, we met some lovely people, the bar...

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Helpful?
Thank Mandy H
DavidZCancun_Mexico, Manager at Sunset Royal Beach Resort, responded to this review

Thank you for choosing Sunset Royal for your family vacation. We are so delighted to read your review; we believe that our guests deserve the best, that is why we are dedicated to providing the finest in resort amenities and unbeatable service. We truly hope to welcome you back when your family travels bring you to beautiful Cancun.

Reviewed 27 September 2014 via mobile

The Good Resort location and beach Beds slept great Once the Many issues were brought to attention of management they did try to accommodate. Frozen drinks provided were pretty good The NOT so good Resort did not handle our group reservation well. Check in was a nightmare. Many of our tired travelers had to change rooms up to 3 times....

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5Thank Kdshackelford
DavidZCancun_Mexico, Manager at Sunset Royal Beach Resort, responded to this review

We would like to thank you for visiting us and for taking the time to share your experience on TripAdvisor. We are pleased to read the positive aspects you mentioned about your stay with us. We always strive for the utmost level of customer service satisfaction and we very much regret to read about the issues you outlined in your...

Essex, United Kingdom
Reviewed 25 September 2014 via mobile

Stayed here with my grandparents and my mum as my grandparents had been before. we had connected rooms which we're huge! Loved it and the jacuzzi and the sea view. I came for my birthday which was spent in our second week at the sunset marina. Food was good and I loved the room service. See is amazing and right...

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Helpful?
4Thank Yazz11
DavidZCancun_Mexico, Manager at Sunset Royal Beach Resort, responded to this review

We feel really pleased that you enjoyed your stay with us and we want to thank you for choosing Sunset Marina to celebrate your birthday. We hope that the incident you mention did not tarnish the good time your experienced during you vacation, and look forward to welcoming you back on your next visit to Cancun.

Portland, Oregon
Reviewed 25 September 2014

This is a review of our trip to the Sunset Royal Resort in Cancun on the dates of 9/13/2014 - 9/20/2014. This is our first trip to the Sunset Royal in the off season. The last time we visited this resort was in the 'high' season in May of last year. I am going to give a fair and honest...

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Helpful?
3Thank goodngone78
DavidZCancun_Mexico, Manager at Sunset Royal Beach Resort, responded to this review

We sincerely appreciate and value your feedback. We regret that we failed to provide you with a vacation experience which reflects our commitment to quality and excellence. Please know that we value the opinions and comfort of every guest and when shortfalls occur, we work hard to remedy them in a timely manner. Thank you for your special recognition to...

Reviewed 15 September 2014 via mobile

I've stayed in this hotel for a week. Check in wasn't smooth. It took a while to do so even there was no Q. Service is good, especially food and beverages team. Very attentive, every request was met. Very helpful and friendly. Franko is a good entertainer. Value for money is great. There was some maintenance issues in the room...

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1Thank Ruslan M
DavidZCancun_Mexico, Manager at Sunset Royal Beach Resort, responded to this review

Thank you for your review. We are happy to read about your experience and want to thank you for your valuable feedback. It will be our pleasure to host you again, hopefully soon!

Peterborough, United Kingdom
Reviewed 15 September 2014

Holiday 26th aug 2014 for 10days All inclusive girls holiday, really enjoyed this hotel, Friendly staff ..Favourite has to be Hector the lobby bar man AMAZING cocktails & shots, Orbe the bell boy really friendly made us feel at home & Alejandro front desk from the time we checked in to the min we left he was great, friendly &...

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3Thank sheree_daley
DavidZCancun_Mexico, Manager at Sunset Royal Beach Resort, responded to this review

Thank you for your review. We are happy that you found our location to be convenient . Our staff takes great pleasure and pride in providing exceptional service to ensure our guests have a memorable experience. We hope to have the pleasure to welcome you back in the near future.

Ottawa, Canada
Reviewed 14 September 2014

This hotel has a nice beach front and a huge swimming pool. The view's mazing. Maybe they can do an upgrade cause it feels like it's a lil bit going out of style but nonetheless it's a great hotel. I fell in love with the location! :)

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1Thank AltaRhea
DavidZCancun_Mexico, Manager at Sunset Royal Beach Resort, responded to this review

We thank you very much for your kind review. We are delighted you enjoyed your stay with us and look forward to welcoming you back soon. On your next visit, refresh your mind, rejuvenate your body, and cleanse your soul at our Ya’ax Ché Spa. Our spa experiences are designed to enhance well-being and leave each guest feeling refreshed. Explore...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Sunset Royal Beach Resort

Address: Blvd. Kukulkan Km. 10 | Zona Hotelera, Cancun 77500, Mexico (Formerly Sunset Royal Cancun Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $243 - $433 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunset Royal Beach Resort 4*
Number of rooms: 204
Reservation Options:
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Also Known As:
Sunset Cancun Hotel
Sunset Royal Hotel Cancun
Royal Sunset Resort Cancun
Sunset Royal Resort Cancun
Royal Sunset Hotel Cancun
Royal Sunset Cancun Mexico
Sunset Royal Cancun Hotel
Hotel Style:
#35 Luxury Hotel in Cancun
#40 Top resorts Hotel in Cancun
#44 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sunset Royal Beach Resort staff and other travellers.
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Hillsboro, United States

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Questions? Get answers from Sunset Royal Beach Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Level 3 and up have views of ocean and the bay”
 of 5 bubbles SylviaC144, 16 Feb 2017 | Read review
“stay somewhere else.”
 of 5 bubbles OmairM, 14 Feb 2017 | Read review
“studios face the pool and beach”
 of 5 bubbles loveslife1643, 14 Feb 2017 | Read review
“Rooms on the pool side are quieter. The lagoon side has great sunsets but the entertainment theater is right out your window.”
 of 5 bubbles NancyD823, 12 Feb 2017 | Read review
“Lagoon side is quieter but not a great view, ocean side much better”
 of 5 bubbles 82larryr, 12 Feb 2017 | Read review
5 of 5