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The Royal Cancun All Suites Resort

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#24 of 183 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
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The Royal Cancun All Suites Resort
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1,961 Reviews from our TripAdvisor Community

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Showing 1,611: English reviews
Tusket, Canada
1 review
Reviewed 2 days ago NEW

Staff are excellent and helpful, Good food, clean and nice atmosphere. The beach is in good condition and kept clean. There are water sports available at the resort for your use. There is also located near by jet skies for hire. Capt. Hook boats are within walking distance for a sailing dinner theater.

Review collected in partnership with this hotel

Helpful?
Thank Christopher K
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Christopher K, It’s great to hear from you and thank you so much for your review. We always appreciate feedback from each and every one of our guests. We’re thrilled to hear that The Royal Cancun was the perfect location to host your recent getaway. Our location is just one of the perks that we are proud to offer... More 

Verdun
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 days ago NEW

Relax first day then visit Mayan treasures and Isla Mujeres. Go enjoy Ixcaret zoo and show. That Resort is for families who appreciate home cooking. Grocery stores are near and with a lot of variety of foods. Most of all: the excellence of the service by real joyful people.

Review collected in partnership with this hotel

Helpful?
2 Thank 932diana2016
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Diana, Thank you for reviewing your recent visit to The Royal Cancun. We’re so happy to hear that you had a great vacation. We hope that you made some incredible memories that will last for years to come. We hear from many of our guests that our clean and spacious villas are a great way to end an eventful... More 

Toledo
1 review
Reviewed 5 days ago NEW

You ask a lot of a person who is trying to assist you with a review; I will not do your survey any more. It is a great personable resort. A lot of nice resort sponsored activities. Staff service is good.

Review collected in partnership with this hotel

Helpful?
Thank Paul H
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Paul H, Thank you so much for taking the time to review your stay with us. Feedback from our guests is important to us. We're pleased to hear that you enjoyed your stay. We would love to host you again in the future. Best Regards. More 

Milwaukee
1 review
Reviewed 5 days ago NEW

The service was excellent. Staff was very friendly and kind. Room was very clean and up to date. Maid services the best. The beach was beautiful, clean and quiet. No large waves. The view was fantastic and breathtaking..

Review collected in partnership with this hotel

Helpful?
Thank E7516LFkatherinep
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Katherine, Thank you so much for taking the time to review your stay with us. We're pleased to hear that you enjoyed your stay. We take pride on our resort's cleanliness and for us is rewarding to learn you've noticed it during your most recent visit. We look forward to welcoming you back soon. Warm Regards. More 

Davenport
1 review
Reviewed 6 days ago NEW

The property itself was nice, but Wifi very slow, especially because we needed it for work. Expensive gym and golf. Food was not excellent, but the pool area was nice. Most of the staff was very friendly and helpful.

Review collected in partnership with this hotel

Helpful?
Thank kennethh354
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Kenneth, Thanks so much for taking the time to give us a review of your stay. We’re happy to hear that we were able to provide you with a great location to make the most out of your vacation. We always strive to give our guests the best location, value, amenities and service. We appreciate you letting us know... More 

Pollock, Louisiana
1 review
Reviewed 6 days ago NEW

What a wonderful place! It's beautifully maintained, well-appointed, and the staff are second to none. Laura at the front desk, along with Aaron, Abustos, Ernesto, Hector, and Armando left us spoiled and wanting for nothing. We cannot wait to return. We enjoyed the family atmosphere and the opportunity to take the shuttle to the Royal Sands, a beautiful sister resort.... More 

Helpful?
Thank dsavoy2016
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear dsavoy2016, Thank you for taking the time to review your stay with us. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We're glad to learn you've enjoyed your Thanksgiving break at The Royal Cancun and we look forward... More 

Buffalo Grove
1 review
Reviewed 6 days ago NEW

The rooms are excellent. This was our 4th trip to Cancun. We stayed at different hotels. Royal Cancun and royal sands have the best rooms. They have many options on restaurants, but sometimes you have to take their shuttle to offsite restaurants. The only show they had was Monday night at Pancho Willis. You have to make reservation early. I... More 

Review collected in partnership with this hotel

Helpful?
Thank Zhifeng C
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Zhifeng C, Thank you for taking the time to review your stay with us at The Royal Cancun. We’re happy to hear that you were able to find more room and more value out of a stay with us. It’s great that you were able to enjoy the amenities around the resort. We apologize for the experience you had... More 

Newport News, Virginia
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 6 days ago NEW

Clean property, nice staff. Bad beach, terrible food. Stayed for a week with my family. The restaurants were poor to say the least which is a shame because the service was excellent. If you are looking for a beautiful beach with blue water, keep looking, it is not here.

Review collected in partnership with this hotel

Helpful?
2 Thank karmaguy38
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear karmaguy38, Thank you for writing a review of your stay with us. We always take special care when preparing our food and beverage items and our restaurants are certified by Mexican Ministry of Tourism. However, the best certification we can achieve is our guests satisfaction and we're disappointed to hear we didn't achieve this goal with you. We're sharing... More 

Athens, Georgia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

We're enjoying our stay. However, it costs $8 per person per day to use the gym, and they don't believe our daughter is 18. It's proving to be nigh impossible to make reservations at the Trattoria Italian restaurant where we'd like to eat at least one night of our week-long stay. We've been eating at the resort's buffet-style restaurant, which... More 

Helpful?
Thank ramirez2016
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Ramirez2016, Thank you for writing a review of your stay with us. We're disappointed to hear that you did not find your stay up to your expectations. We are constantly working to improve the experience of our guests, and truly appreciate your feedback. We hope to welcome you back again soon. Best Regards. More 

Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

This is A Very Well Kept, Small Family Style Property, Excellent Hospitality from the staff, Nice Sized 2 Bedroom Suites compared to standard hotel rooms, very good food at the Palapa Buffet for breakfast, lunch & dinner, Good food selection from the menu, for room service and at the Tratoria Italian Restraunt, that is included in the all inclusive package,... More 

Helpful?
1 Thank TexasTraveler1977
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear TexasTraveler1977, Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. Our resorts are built with relaxation in mind and we always aim to offer a relaxed experience taking care of your good rest... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Breakfast Available
Official Description (provided by the hotel)
The Royal Cancun(R) All-Suites Resort has breathtaking views, friendly staff and a beautiful beach surrounded by palm trees make this a perfect place for a getaway with the family. The Royal Cancun(R) is located on a privileged beach surrounded by beauty, turquoise colors and a relaxing atmosphere. Mellow down with the sound of palm trees moving with the ocean breeze and have a taste of the Old Mexico and our revered family traditions. Enjoy our fine dining, activities and many other amenities with the All-Inclusive package. ... more   less 

Additional Information about The Royal Cancun All Suites Resort

Address: Kukulcan Boulevard Km 4.5 Hotel Zone | Lotes C2 & C2A, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $252 - $779 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Cancun All Suites Resort 4*
Number of rooms: 201
Reservation Options:
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Also Known As:
The Royal Cancun Hotel Cancun
International Hotel Cancun
Club International Cancun
International Resort Cancun
International Club Cancun
Hotel Style:
#3 Family Hotel in Cancun
#16 Romantic Hotel in Cancun
#23 Top resorts Hotel in Cancun
#24 On the Beach Hotel in Cancun
#24 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Cancun All Suites Resort staff and other travellers.
262 questions
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Questions? Get answers from The Royal Cancun All Suites Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“beach front if possible!!”
 of 5 bubbles TexasTraveler1977, 26 Nov 2016 | Read review
“If the ocean vies room is too pricey, try the pool side rooms on the upper floor, so you could may have partial vies of ocean.”
 of 5 bubbles 882junl, 21 Nov 2016 | Read review
“The aircon in our room was like having a jet engine in our room. The 2 bedroom suite was excellent apart from the air con. ”
 of 5 bubbles shanek610, 21 Nov 2016 | Read review
“Would like better mattresses on the bed and better bedspreads. A bit dated ,but so clean and the daily made service and room service was top notch!! ”
 of 5 bubbles shawnr125, 21 Nov 2016 | Read review
“In rooms safes and reliable high speed internet.”
 of 5 bubbles docwahl47, 20 Nov 2016 | Read review
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