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The Royal Cancun All Suites Resort

Travellers' Choice award winner
#26 of 181 Hotels in Cancun
GreenLeadersGold level
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$376*
US$307*
Great Deal
US$376*
US$316*
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The Royal Cancun All Suites Resort
The Royal Cancun All Suites Resort
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2,213 Reviews from our TripAdvisor Community

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There are newer reviews for The Royal Cancun All Suites Resort
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Showing 1,829: English reviews
Hialeah
Reviewed 19 June 2016

When I go to an all inclusive, I think food and diversity. Yes they have the restaurants but I am referring to the actual buffet style. it needs more variety. Someone would always get my order wrong. and that's the thing, for a buffet...you need to order the most essential dish!!!!.

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Helpful?
Thank lauradelosangelesn
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Laura, Thanks for your review and your questions. We always appreciate hearing from our guests regarding their stays and any feedback that they may have. We apologize if our service at the restaurant didn't live up to your expectations. We appreciate you bringing it to our attention, and will pass your comments on to our Food and Beverage manager....

Reviewed 18 June 2016 via mobile

Everyday I stood here there was a problem, we were accused of fighting the first day in the lobby but were denied access to see footage which was absurd. The last day Security attempted to take our rental license plate and when advised not to security threatened my friend with the screw driver he tried to use to take off...

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Helpful?
2Thank Disasky S
Cristóbal G, Online Community Care Coordinator at The Royal Cancun All Suites Resort, responded to this review

Dear Mr. Disasky, Thank you for taking time to post about our resort. We apologize for the misunderstanding and would like to clarify the events. Our security guard was adjusting a bicycle seat when he was asked to inform you that there was an issue settling the balance of your bill prior to your check out. There were a few...

Reviewed 17 June 2016 via mobile

We loved it here...came without kids.but def cant wait to bring them back...i know the kids would be safe and love the calm water and how not crowded it was. We also liked all the activities that are available... it prob was the most clean place i have ever stayed at. Also the staff totally cater to you make you...

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Helpful?
1Thank Heather M
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Heather M, We appreciate you taking the time to post about your recent visit to The Royal Cancun. We're happy to hear that you were able to enjoy yourselves around the resort and hope that the staff made you feel right at home. You couldn't give us any higher compliment than a return stay, and we would love to...

Hialeah, Florida
Reviewed 17 June 2016 via mobile

This was a great choice for me and my family. The hotel grounds, the rooms, the food and all the workers were fantastic. Can wait to come back and enjoy another great stay at the Royal Cancun. Also enjoyed the outside restaurants that are included in the all inclusive package, Captain's cove and Hacienda Sisal and we spend a day...

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Helpful?
Thank Elbuby1
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Elbuby1, Thank you for writing a review about your recent stay with us. We appreciate you choosing The Royal Cancun for your family getaway. We couldn’t be happier to see that your time spent with us was a great experience. We're glad to see that you enjoyed our dining options at our off-site restaurants and hope that the staff...

Draper
Reviewed 15 June 2016

Great service, spacious room, clean, all the amenities you need, and a fantastic view, the local restaurant was extremely good, catered to our needs and tastes, great service. I will be back next year

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Helpful?
Thank C2836LAmarkf
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Mark, It’s great to hear from you and thank you so much for your review. We're glad to know that we were able to provide you with the best service, amenities and location to make the most out of your vacation. We are honored that you would choose to stay with us again. We will see you then! Best...

San Diego
Reviewed 15 June 2016

The Royal Cancun is always a great place to stay. The staff is super friendly, the rooms are greatly appointed and the view is amazing! If you want a relaxing place to stay with a family, this is the place! Love all of the employees too! They always do their job with a smile :)

Review collected in partnership with this hotel
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Helpful?
Thank kristinj620
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Kristin, It’s great to hear from you about your stay with us at The Royal Cancun. We couldn’t be happier to see that your time spent with us was a great experience. Our resorts are built with relaxation in mind and we always aim to offer a relaxed experience taking care of your good rest without noise or any...

Fontana
Reviewed 14 June 2016

Our stay was wonderful! We are a family of four from California, and cannot boast enough about the hospitality of all members at the hotel. We didn't opt for all inclusive, mostly because we wanted freedom in where we dined, but did eat at the buffet and bar and enjoyed everything. The one minor issue was how unhelpful the concierge...

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Helpful?
Thank Andrea D
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Andrea D, Thank you so much for taking the time to review your stay at The Royal Cancun. Feedback from our guests is important to us. We're pleased to hear that you enjoyed your overall stay. We apologize for the negative experience you had with one of the members of our concierge staff. Please know that this is not...

Lorena, Texas
Reviewed 14 June 2016

The resort was great and our concierge Uriel was so helpful. All the workers were so pleasant even with some language barrier. I did not get the All Inclusive package because our family group was 6 people and the cost for the All Inclusive was much more than we would have eaten or drank while there. I expected to not...

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Helpful?
Thank melissalO1113XI
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Melissa, We appreciate you taking the time to write a review about your recent visit to The Royal Cancun. It is wonderful to hear that your time spent with us was a great experience. We hope that you and your family made some incredible memories that will last for years to come. We take pride on our resort's cleanliness...

Stone Mountain
Reviewed 13 June 2016

I was satisfied with resort but disappointed that we had to pay to use the gym. The resort could use some nightly entertainment. I like to be able to stay on the resort and not have to leave for entertainment.

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Helpful?
1Thank 29terrancel
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Terrance, Thank you for taking the time to review your stay with us at The Royal Cancun. We're glad to know you had an overall good vacation at our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Montgomery, Alabama
Reviewed 9 June 2016

Everything was going great with the Resort until I received a phone call from the manager Rosa. She called with a threat to charge me $14 for a set of soiled towels. After checking with my family, my teenage daughter was having her monthly visitor (natural causes) and that was the only possible way any towels were stained. I went...

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Helpful?
Thank quespr87
Cristóbal G, Online Community Care Coordinator at The Royal Cancun All Suites Resort, responded to this review

Dear quespr87 Thank you for taking time to post about our resort. One of our goals is to always communicate accurately and assertively with our customers. We're sorry to learn this was not the case and we missed the opportunity to leave an excellent impression in you. We're taking all the measures required to ensure this won't happen again. On...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Tennis Court
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Self-Serve Laundry
  • Babysitting
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The Royal Cancun(R) All-Suites Resort has breathtaking views, friendly staff and a beautiful beach surrounded by palm trees make this a perfect place for a getaway with the family. The Royal Cancun(R) is located on a privileged beach surrounded by beauty, turquoise colors and a relaxing atmosphere. Mellow down with the sound of palm trees moving with the ocean breeze and have a taste of the Old Mexico and our revered family traditions. Enjoy our fine dining, activities and many other amenities with the All-Inclusive package. ... more   less 

Additional Information about The Royal Cancun All Suites Resort

Address: Kukulcan Boulevard Km 4.5 Hotel Zone | Lotes C2 & C2A, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $240 - $637 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Cancun All Suites Resort 4*
Number of rooms: 201
Reservation Options:
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Also Known As:
The Royal Cancun Hotel Cancun
International Hotel Cancun
Club International Cancun
International Resort Cancun
International Club Cancun
Hotel Style:
#3 Family Hotel in Cancun
#16 Romantic Hotel in Cancun
#24 Top resorts Hotel in Cancun
#25 Luxury Hotel in Cancun
#26 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Cancun All Suites Resort staff and other travellers.
331 questions
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Questions? Get answers from The Royal Cancun All Suites Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Beach Front”
jimwU2996YF, 22 May 2017 | Read review
“I was at a beach front room. Really nice view ”
Georgelovetotravel, 22 May 2017 | Read review
“oceanfront was great view.”
robinl783, 22 May 2017 | Read review
“Online the photos of the two bedroom two bathroom don't show that there ARE two showers, so that is great! ”
rimmashpiro, 21 May 2017 | Read review
“Can't go wrong with any of the rooms but our last minute upgrade to an ocean front was WELL worth the extra money.”
elizabethcG9387QD, 18 May 2017 | Read review
5 of 5
Expedia.com
US$307* /night
View Deal
Bookit.comUS$376
Booking.comUS$316
TravelocityUS$307
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*Disclaimer
Prices are for 1 room, 2 adults
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