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The Royal Cancun All Suites Resort

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#24 of 182 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
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The Royal Cancun All Suites Resort
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1,963 Reviews from our TripAdvisor Community

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There are newer reviews for The Royal Cancun All Suites Resort
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Showing 1,613: English reviews
Goddard, Kansas
Reviewed 7 January 2016

We went with a group of 16 and was a little disappointed in the attitude of most of the workers. Always seemed like a forced smile. Couldn't get the bartenders to smile ONE time. For the money, it was a very nice place. I just wouldn't count on the staff to MAKE the trip for you.

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Helpful?
Thank MyConstruction
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear MyConstruction, Thank you for taking time to post about The Royal Cancun. While we are glad to learn you liked our resort, we are disappointed to read your visit didn't exceed your expectations. We are passing along your comments to the appropriate channels in order to improve our service. We hope to have the opportunity of welcoming you again...

Bainbridge Island
Reviewed 6 January 2016

I don't have a lot of experience with other Cancun Hotels, but I thought the Royal Cancun was a great value. I can imagine other hotels could be more upscale, but the Royal Cancun is very pleasant, clean, and well maintained. The beach is excellent. The staff seems to act like they care, and it shows.

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Helpful?
3Thank charleswD3092FH
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear charleswD3092FH, Thank you for taking time to post about The Royal Cancun. We are very glad to read you had a pleasant stay with us and enjoyed the cleanliness of our facilities as well as our staff's cordiality. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Hendersonville
Reviewed 5 January 2016

Beautiful, relaxing, clean, safe and strategically located resort. Great beach for families with small children. Beautiful gardens. Food was plentiful. Everyone was so helpful. New Year's Eve was a BLAST. Even for our 8 year old.

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Helpful?
Thank jamesgJ610LZ
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear JamesgJ610LZ, Thank you for taking time to post about The Royal Cancun. We are glad to learn you had a wonderful and relaxing time during your stay with us. It is rewarding to read our service met your expectations in every aspect. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Cupertino, California
Reviewed 4 January 2016

Excellent location, just on the tranquil side of the beach. Royal Resorts had great food. We tried other Royal resort restaurants (Royal Sands, Royal Islander). We hopped to Royal Sands pool and beach which was great. Service was fast. The only issue was after 10:30PM there was no bar and room service takes 45 mins. They serve only wine after...

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Helpful?
Thank kvsnaidu
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear kvsnaidu, Thank you for taking time to post about our resort. We are pleased to learn you made the most of your stay with us and got to enjoy also the dining options at our sister resorts. We are passing along your comments to the appropriate channels so our service may improve. We look forward to welcoming you again...

Sandy, Utah
Reviewed 4 January 2016

The hotel is the perfect size in that it is not too crowded nor too small. The best features are the calm beach side they occupy along with the pier and hut at the end of their property. Hospitality of every member is superb and the facilties are very clean, neat and orderly. i can honestly say there were no...

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Helpful?
Thank kiewitkanuk
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear kiewitkanuk, Thank you for taking the time to review your stay with us. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We're glad to learn you've enjoyed your stay at The Royal Cancun and we look forward to...

Chicago
Reviewed 4 January 2016

Returning to the Royal Cancun, formerly known as VCI, is always like returning home. While The site isn't as shiny and bright as the other Royals in the HOtel Zone, the Royal Cancun provides a wonderful place for families with children of all ages. The beach is very close to the Palapa, allowing parents to enjoy the Palapa restaurant with...

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Helpful?
Thank realnkal
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear realnkal: Thank you for taking the time to review The Royal Cancun. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate your feedback and look forward to welcoming you back soon here at your home away from home. Kind Regards,

Buffalo Grove, United States
Reviewed 4 January 2016

We had a wonderful vacation at the Royal Cancun. The 2 bedroom villa was large, very clean and comfortable. The grounds are very pretty and well kept. The beach area was also large and the water was perfect for swimming. We were always able to get beach lounge chairs together. The food was good at the restaurants and the staff...

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Helpful?
Thank David W
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear David W, Thank you for taking time to post about The Royal Cancun. It is wonderful to read you had a pleasant stay with us and enjoyed the cleanliness of our facilities as well as our staff's hospitality and friendliness. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Huntington Woods
Reviewed 4 January 2016

Our family had the opportunity to stay at The Royal Cancun to celebrate the new year. From the moment we arrived, we were treated with kind, smiling faces. The families we met there felt like life time friends!

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Helpful?
Thank feliciaw2016
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear feliciaw2016, Thank you for taking time to post about The Royal Cancun. We are happy to hear you had a pleasant stay with us and our staff's cordiality and friendliness met your expectations. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

ohio
Reviewed 4 January 2016

This has to be one of the nicest resorts in Cancun for the following reasons: 1) there are NO high rise buildings on the property 2) The buildings are very Mexican looking with their tiled roofs 3) an extremely CLEAN property 4) the majority of employees speak English very well 5) there are many activities to keep families entertained 6)...

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Helpful?
Thank roadgo3
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear roadgo3, Thank you for taking to post your review about our resort. We take pride on our resort's cleanliness and for us is rewarding to learn you've noticed it during your most recent visit. We're glad to learn you've enjoyed your stay at Royal Resorts and we look forward to welcoming you back soon. Best Regards,

Chicago, Illinois
Reviewed 4 January 2016

Our young adult children and I did not enjoy this resort as much as our previous all-inclusives. There is zero night life; the sports bar was dead (not even any music playing!) and had a rude bartender. However the room was very nice and our "host", Uriel, was helpful. The buffet food was healthier than most buffets.

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Helpful?
1Thank Michelle K
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Michelle K, Thank you for taking time to post about The Royal Cancun. We are glad to know you liked the rooms, the buffet, and the service by Uriel met your expectations. I am sharing your comments with the appropriate channels so we work on improving our opportunity areas. We look forward to welcoming you again during your next...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Breakfast Available
Official Description (provided by the hotel)
The Royal Cancun(R) All-Suites Resort has breathtaking views, friendly staff and a beautiful beach surrounded by palm trees make this a perfect place for a getaway with the family. The Royal Cancun(R) is located on a privileged beach surrounded by beauty, turquoise colors and a relaxing atmosphere. Mellow down with the sound of palm trees moving with the ocean breeze and have a taste of the Old Mexico and our revered family traditions. Enjoy our fine dining, activities and many other amenities with the All-Inclusive package. ... more   less 

Additional Information about The Royal Cancun All Suites Resort

Address: Kukulcan Boulevard Km 4.5 Hotel Zone | Lotes C2 & C2A, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $247 - $773 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Cancun All Suites Resort 4*
Number of rooms: 201
Reservation Options:
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Also Known As:
The Royal Cancun Hotel Cancun
International Hotel Cancun
Club International Cancun
International Resort Cancun
International Club Cancun
Hotel Style:
#3 Family Hotel in Cancun
#16 Romantic Hotel in Cancun
#23 Top resorts Hotel in Cancun
#24 Luxury Hotel in Cancun
#24 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Cancun All Suites Resort staff and other travellers.
262 questions
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Questions? Get answers from The Royal Cancun All Suites Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lagoon views rival ocean views.”
 of 5 bubbles reymoore21, 4 Dec 2016 | Read review
“beach front if possible!!”
 of 5 bubbles TexasTraveler1977, 26 Nov 2016 | Read review
“If the ocean vies room is too pricey, try the pool side rooms on the upper floor, so you could may have partial vies of ocean.”
 of 5 bubbles 882junl, 21 Nov 2016 | Read review
“The aircon in our room was like having a jet engine in our room. The 2 bedroom suite was excellent apart from the air con. ”
 of 5 bubbles shanek610, 21 Nov 2016 | Read review
“Would like better mattresses on the bed and better bedspreads. A bit dated ,but so clean and the daily made service and room service was top notch!! ”
 of 5 bubbles shawnr125, 21 Nov 2016 | Read review
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