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The Royal Cancun All Suites Resort

Travellers' Choice award winner
#25 of 181 Hotels in Cancun
GreenLeadersGold level
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The Royal Cancun All Suites Resort
The Royal Cancun All Suites Resort
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2,126 Reviews from our TripAdvisor Community

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There are newer reviews for The Royal Cancun All Suites Resort
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Showing 1,750: English reviews
Reviewed 27 March 2016

This was the first resort of the Royal resorts company, at that time it was called VCI, vacation club international. It is much smaller than the other resorts, but very attractive with the white walls and red Mediterranean roofs. The palapa beach restaurant is a major plus, have different theme nights every day, the beach is very special,because the water...

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Helpful?
Thank andrewf764
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Andrew, Thanks so much for writing a review about The Royal Cancun. We love hearing from our members and their vacation experiences. We're glad to learn you enjoy our service and our dining options, as well as the free activities that we have available. We thank you for your continued loyalty and we can't wait to have you back...

Iowa City, Iowa
Reviewed 25 March 2016

I ate at Palapa for about six days before realizing they actually had a gluten free menu. The staff was always most helpful gathering information as to what would be gluten free.The menu offered new choices and I was able to order off of it for a week...I am including the current menu. Breakfast is not included on the gluten...

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Helpful?
Thank elizabeth202
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Elizabeth, Thanks for the review, and for sharing the experience of your recent getaway with the TripAdvisor community. We couldn't be happier to hear our guests enjoyed their stay with us and we're glad to learn you liked the recent inclusion of a gluten free menu among our dining options. We hope to have the opportunity to host you...

Stilwater
Reviewed 24 March 2016

Suri was GREAT at Bingo and our girls (ages 9 and 11) immediately attached to her. She was very energetic and happy to be there. Carlos was also fantastic with the kayak jungle tour. he accommodated the schedule and was very knowledgable and friendly. Socorro was also a pleasure to see again at the concierge desk. always easy to work...

Review collected in partnership with this hotel
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Helpful?
Thank keithhW9298GL
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Keith, Thank you for taking the time to review your stay with us. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We're glad to learn you've enjoyed your stay at our resort and we look forward to welcoming...

Gresham
Reviewed 22 March 2016

Outstanding, well maintained and super friendly staff all over the facility. We had 14 people of all ages,in our party and everyone loved the resort, and its staff. Super kid friendly for the little ones.

Review collected in partnership with this hotel
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Helpful?
Thank Doug H
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Douglas, It’s great to hear from you and thank you so much for your review. We’re thrilled to read that The Royal Cancun was the perfect location to host your recent getaway. Our location protected by Isla Mujeres Bay provides an ocean with virtually no waves which makes it perfect for little kids. Thanks again for the review and...

London, Canada
Reviewed 21 March 2016

This is a great family resort . There are lots of activities for kids and adults . The Italian restaurant was excellent as well as the buffet lots of choices and great tasting. We had the two bedroom and two bathroom suite which was a great choice for our family of 5 . The room and the resort grounds were...

Review collected in partnership with this hotel
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Helpful?
Thank Toby A
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Toby A, Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. It's great that you and your family were able to enjoy so many of the activities available around the resort. We appreciate...

Toronto, Canada
Reviewed 21 March 2016

GREAT THINGS ABOUT THIS RESORT - Quite, Very Clean & Peaceful. - more older families then young with the young kids (great for some). - Very nice & polite staff. - Nice beach facing villas, Beach is right at the footsteps. - get some deals if you attend timeshare sales presentation. SOME NOT SO GREAT STUFF - No waves on...

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Helpful?
1Thank Sejal D
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Sejal D, Thank you for taking time to post about our resort. We are glad to learn you enjoyed a relaxing vacation with us and you liked our beach and privileged spot in the hotel zone. We take pride on our resort's cleanliness and for us is rewarding to learn you've noticed it during your most recent visit. We...

Brooklyn Park, Minnesota
Reviewed 21 March 2016

Royal Cancun was small enough that you and the kids feel safe to explore. great, calm beach and service was wonderful. Everyone was helpful and friendly. the food was great and loved that you can use other resorts and off-site restaurants. Captains Cove is AMAZING

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1Thank 35paulaj
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Paula, Thank you so much for taking the time to review your recent vacation stay with us. We are so pleased to hear that your stay with us was memorable, and that our friendly staff strived to help and make your stay a pleasant one. We're glad to learn you took advantage of the off-site restaurants and you were...

Wildwood, Missouri
Reviewed 21 March 2016

Had a wonderful time with my daughter and friends for Spring Break. The resort was beautiful, clean and the staff very friendly. I also liked that there was security on the grounds keeping it very family friendly. We have a great time every year at the Royal Resorts, and can depend on a wonderful experience!

Review collected in partnership with this hotel
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Helpful?
Thank paigeh798
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Paige, Thanks for your review, as well as your loyalty. We love hearing from our return guests about their vacation experiences. It sounds like you had a great vacation with your daughter and your friends. You couldn't give us any higher compliment than a return visit, and we look forward to seeing you again soon! Warm Regards

Quincy,MA
Reviewed 21 March 2016

Excellent place for families especially with younger children. Excellent for older people too. Can't beat the friendly atmosphere from staff and other guests. Well groomed gardens and very, very clean. Food is delicious. We spent 2 weeks there and loved every minute. Highly recommended!

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1Thank danceQuincy_MA
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear danceQuincy_MA, Thank you for taking the time to review your stay with us at The Royal Cancun. We're pleased to hear that you enjoyed your stay. We take pride on our resort's cleanliness and for us is rewarding to learn you've noticed it during your most recent visit. Thanks for the recommendation and we would love to have you...

Windsor
Reviewed 21 March 2016

Very well kept resort, great piece of beach, and good food for an all-inclusive trip. Only downfall was the hard push of membership and the disdain from the concierge after refusing to sit through his 'orientation' sales pitch. Strong suspicion that he worked on commission given the negative reaction.

Review collected in partnership with this hotel
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Thank tammym337
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear tammym337, Thank you so much for taking the time to review your stay with us. Feedback from our guests is important to us. We're pleased to hear that you enjoyed your stay. We apologize if our Membership staff was a little too eager to reserve a spot for you on one of our Membership program presentations. These presentations are...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Breakfast Available
Official Description (provided by the hotel)
The Royal Cancun(R) All-Suites Resort has breathtaking views, friendly staff and a beautiful beach surrounded by palm trees make this a perfect place for a getaway with the family. The Royal Cancun(R) is located on a privileged beach surrounded by beauty, turquoise colors and a relaxing atmosphere. Mellow down with the sound of palm trees moving with the ocean breeze and have a taste of the Old Mexico and our revered family traditions. Enjoy our fine dining, activities and many other amenities with the All-Inclusive package. ... more   less 

Additional Information about The Royal Cancun All Suites Resort

Address: Kukulcan Boulevard Km 4.5 Hotel Zone | Lotes C2 & C2A, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $243 - $716 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Cancun All Suites Resort 4*
Number of rooms: 201
Reservation Options:
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Also Known As:
The Royal Cancun Hotel Cancun
International Hotel Cancun
Club International Cancun
International Resort Cancun
International Club Cancun
Hotel Style:
#3 Family Hotel in Cancun
#5 On the Beach Hotel in Cancun
#5 Top resorts Hotel in Cancun
#5 Luxury Hotel in Cancun
#16 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Cancun All Suites Resort staff and other travellers.
308 questions
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Questions? Get answers from The Royal Cancun All Suites Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had the two bedroom, two bathroom suite and it was very spacious! Kitchen a bit 90s looking but we didn't care. We ate at La Palapa!”
 of 5 bubbles Laura112233445566, 26 Mar 2017 | Read review
“Nothing to put your stuff in the bathroom, no ceiling fans, but the AC works GREAT!”
 of 5 bubbles briansZ140GZ, 26 Mar 2017 | Read review
“Choose an ocean view room”
 of 5 bubbles LupitaRC, 24 Mar 2017 | Read review
“Be sure to get pool or ocean view”
 of 5 bubbles leslies104, 21 Mar 2017 | Read review
“Maids very very clean. Tip around $5.00 a day”
 of 5 bubbles danceQuincy_MA, 19 Mar 2017 | Read review
5 of 5