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Sandos Cancun Luxury Resort

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Sandos Cancun Luxury Resort
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3,844 Reviews from our TripAdvisor Community

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Showing 2,736: English reviews
Atlanta, Georgia
Reviewed yesterday NEW

Located between Secrets and the Ritz Carlton and their shaded beach mattresses were the best! Loved yoga with Adam who was also the poolside DJ in the afternoon. Martha greeted us with a smile. Small resort, great food and restaurants.

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Thank healthyrph
Reviewed yesterday NEW

The entire staff was friendly and provided excellent service. Special thanks!!!, to the crew, Herberth, Angelica, Jose, Lilia and Eric for make my stay a great one!! The facility itself was very nice, clean and well maintained. Larry/ NJ

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1Thank Laurence C
Chicago, Il.
Reviewed 2 days ago NEW

Small hotel, but I liked the intimacy. My girlfriend and I spent a few nights here in February and had a very nice time. We always saw people in the hotel, but it seemed nobody was in or around the pool. it was odd. but we liked the peace and tranquility. The hotel was very clean. the room was very...

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1Thank Zagloba
Sterling Heights, Michigan
Reviewed 3 days ago NEWvia mobile

I would like to start out by saying thank you to all the Sandos staff for the service and attention you friends gave the four of us. My wife is in a wheelchair, and the staff went all out to accommodate us for our second stay at the Sandos Cancun. One example is Sandos remodeled their pool bathrooms, but their...

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1Thank VolleyballPro
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear VolleyballPro, First and foremost, I want to personally thank you for sharing with us the excellent impressions our Sandistas left on your second stay; It meant a lot for all of us to have the opportunity to host your vacation once again, since last year you and your family became very special for us, thank you very much for...

Chelsea, Canada
Reviewed 3 days ago NEW

Just came back from the Sandos which was our third stay at the hotel in four years. The hotel has undergone some changes since our last visit in November 2015. The new bar Two, the new Frattinis restaurant and the changes to the St Trop restaurant is a good asset to the hotel. The service at the hotel is excellent....

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Thank Francine Q
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear Francine Q, On behalf of all the Sandistas who work and provide such attentive warm service to special and repetitive guests like you, and myself personally, we want you to know how thankful we truly are with you for choosing Sandos Cancun for the third time in four years! It's pleasing to know we've exceeded your expectations on every...

Milton, Delaware
Reviewed 5 days ago NEWvia mobile

Let me say the best thing about our trip is checking out and going home. The only way I would stay here again, is for it to be free. That could only be for a short time. Service was terrible. They worked very hard but very understaffed. Construction was going on out side our window starting at 8 am till...

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1Thank fwdye
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear fwdye, First and foremost, we are deeply sorry to know your own expectations were not exceeded to the circumstances you find bothersome. Please note that in no way, we wanted your experience to be somehow marred as you mention, which is why our Concierge, Front Desk and other departments were totally involved, in order to change your perspective on...

Reviewed 5 days ago NEW

We just returned from a 10 day visit and found Sandos to be just awesome. We have been to Mexico about 25 times or so and stays a a wide range of places. This place was the best. Very good service and we were treated like royalty! Thank you Erika, Karen, and Dalia for such a great time. We will...

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Thank Ron D
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear Ron D, After receiving such positive comment, I would like to take some minutes to thank you enough for choosing Sandos Cancun as your destination resort for once and also for considering on coming back, as we will be for sure gratified to welcome you back. It's a pleasure to know your stay was fantastic and that you had...

Spruce Grove, Canada
Reviewed 6 days ago NEW

We had 3 nights at the resort having come from the Sandos Caracol in Playa del Carmen. Our first impression was good with a wonderful greeting by Erika Rea, the concierge, when we arrived. She offered a sincere hello, a cold cloth to refresh, a rose for me and a glass of champagne for each of us. Jose, one of...

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1Thank cpederson2014
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear cpederson2014, Firstly, we know it takes some minutes of your time to fully review your experience, therefore we would like to thank you as we truly appreciate your detailed comments. Please note that it's unfortunate for us to know there was a confusion between the agency and the information they provided to you as in our resort being "Adults-Only",...

Portland, Maine
Reviewed 6 days ago NEWvia mobile

Top shelve all the way. From the moment we walked thru the front door where they greeted us with wine and roses to the attentive wait servers at the pool we felt pampered. Rooms and bathroom were larger than the standard resort room very clean and bright. gourmet food even at the lunch buffet. Would recommend to anyone wanting a...

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Thank Patricia N
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear Patricia N, I would like to express my gratitude for your time and consideration of sharing with us the details of your special experience at Sandos Cancun. Honestly, your comments are very significant for us, as we love hearing that we left a great impression on our guests and that we were able to fully make their stay enjoyable...

Chicago, Illinois
Reviewed 6 days ago NEW

I just returned from 8 days at Sandos Cancun. This was my 5th vacation at this property and it didn't disappoint. I hadn't been for about 18 months and was very pleased with the upgrades and improvements being made to the property. Sandos Cancun just gets better and better every time I stay and I always know I'm guaranteed a...

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Thank Kim B
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear Kim B, On behalf of Sandos Cancun, I would like to take this opportunity to personally thank you for choosing our resort as your preferential destination from the past 5 years! It means quite a lot for us to welcome repetitive special guests like you, as we are always doing as much as we can to pamper our guests...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A refined and yet welcoming sense of personal service pervades Sandos Cancun Luxury Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more   less 

Additional Information about Sandos Cancun Luxury Resort

Address: Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $378 - $964 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandos Cancun Luxury Resort 4*
Number of rooms: 213
Reservation Options:
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Hotel Style:
#5 Family Hotel in Cancun
#12 Romantic Hotel in Cancun
#13 Business Hotel in Cancun
#21 Spa Hotel in Cancun
#26 Top resorts Hotel in Cancun
#27 Luxury Hotel in Cancun
#27 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Cancun Luxury Resort staff and other travellers.
239 questions
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Questions? Get answers from Sandos Cancun Luxury Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Deluxe room with balcony”
 of 5 bubbles 788francineq, 16 Feb 2017 | Read review
“Deluxe room doesn't have a balcony.”
 of 5 bubbles BirthdayQueen, 9 Feb 2017 | Read review
“ask for sea view”
 of 5 bubbles GADGET66, 7 Feb 2017 | Read review
“get a room with ocean side view... stunning!”
 of 5 bubbles sho809, 6 Feb 2017 | Read review
“Try to get a higher floor, although you can see the ocean from any room (I think), the higher floors have better views.”
 of 5 bubbles G9546RKrickh, 3 Feb 2017 | Read review
5 of 5