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Sandos Cancun Luxury Resort

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3,952 Reviews from our TripAdvisor Community

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There are newer reviews for Sandos Cancun Luxury Resort
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Showing 2,826: English reviews
Miami, Florida
Reviewed 30 June 2016

Excellent hotel, small, but pretty, quiet, supper clean. Excellent food, excellent service. The only thing is that i wish they had a little more fun at night time. I do not recommend it to go with kids, because they don't have kids club. The beach was beautiful, "Wendy" at the Sttrop Restaurant was amazing, well dedicated, fast, and super nice....

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Thank Yanetgonzalez
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Yanetgonzalez, Sandos Cancun Luxury Resort would like to thank you for your positive review, kind comments and for giving us with five stars. We absolutely appreciate your feedback as it's very important for us to know about our guests' recent experiences and even more important to know it was a marvelous one. Your nice comments will be definitely shared...

Ontario, Canada
Reviewed 30 June 2016

Oh! This is a beautiful resort! Gorgeous! Catering to adults only. Gorgeous pools, great food, lovely seating areas, comfy rooms, just a general all round great resort! The veranda is wonderful. The hotel is situated that you can walk for miles and check out the local competition! You'll love the bars and the special dining area.

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Helpful?
Thank rosalee613
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear rosalee613, On behalf of Sandos Cancun Luxury Resort we would like to kindly thank you for taking the time to post a review about your recent stay in our luxurious property. It's gratifying for us to know you were able to enjoy and live a truly Sandos Cancun experience and also that we exceeded your high expectations. We sincerely...

Atlanta, Georgia
Reviewed 28 June 2016

I wen to Sandos 2 weeks ago all the way from the USA to check the space for the wedding: I loved everything about the resort, a lady name Carmen helped me out and showed me around. After the visit they did not followed up with me, I e-mail their sales team (Gaby), and they took 2 days to respond...

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3Thank Barbarariane
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Barbarariane, First of all, on behalf of Sandos Cancun Luxury we would like to thank you for taking the time to write a detailed overview. After a reseach of the past emails between you and sales/weddings department, we rest assure that these inefficiencies aren't reflective of the high standards we usually pride ourselves in. We also discussed the situation...

North Miami Beach, Florida
Reviewed 28 June 2016

We felt spoiled the entired time. All inclusive is a great package deal. Also, their assistance was greatly appreciated when came to booking excursions and a ride back to the airport. The hotel staff are amazing. Front desk clerk, bellhop, house keeping, pool staff, Restuarants staff, concierge team, thank you all for an awesome time.

Review collected in partnership with this hotel
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Helpful?
Thank vlouis2016
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear vlouis2016, On behalf of Sandos Cancun Luxury we would like to thank you for such kind comments, we absolutely appreciate your positive feedback. It's very pleasant for us to know you had an overall amazing experience once again enjoying most of our renewed facilities with us and we were able to exceed your high expectations. Indeed, our staff is...

Stratford, Connecticut
Reviewed 28 June 2016

We went to Sandos for our honeymoon and it was amazing! The staff was very accommodating and friendly. Andres the butler was beyond personable, always checked on us to make sure we were happy, and just an all around caring person! The outdoor area with the pool and beach was beautiful. Room was perfect! Food was excellent!

Review collected in partnership with this hotel
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Thank thenewdeidas
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear thenewdeidas, First of all, on behalf of Sandos Cancun Luxury we would like to kindly thank you for taking the time to write such detailed overview of your special occasion. We're pleased to know your recent experience exceeded your own high expectations and that our staff went beyond to make your dreams come true. It's pleasant for us to...

Houston, Texas
Reviewed 27 June 2016

Upon arrival our group was very impressed. It took us no time to check in and get to our rooms. We had a big group so we got to see each type of room, and all of them were clean/well stocked with snacks and beer. The beds were comfortable, bathrooms were clean and balconies big. The 2 pools were a...

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2Thank lloyd d
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear lloyd d, On behalf of Sandos Cancun Luxury we would like to thank you for such kind comments about your recent stay in our resort, we absolutely appreciate your positive feedback. It's very pleasant for us to know you and your group had an overall amazing experience once again enjoying most of our renewed facilities with us and we...

Atlanta
Reviewed 27 June 2016 via mobile

As RE Owners we had a designated checkin on the 6th floor where everything about the property wears explained by our personal concierge, Nicole. Lots of activities and the food was amazing. One activity of special interest was the Paella Class by Veronica and Adan, what an amazing and entertaining class and they drew quite a crowd! The Paella was...

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1Thank Tom C
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Tom C, On behalf of Sandos Cancun Luxury we would like to thank you for such kind comments about your third stay in our resort, we absolutely appreciate your positive feedback. It's very pleasant for us to know you had an overall amazing experience once again enjoying most of our renewed facilities with us and we were able to...

Las Vegas, Nevada
Reviewed 27 June 2016

This vacation was especially exciting for my wife, my daughter, and I because this is the fifth year in a row that we've spent at Sandos Cancun. Not only that, but Sandos joyfully celebrated its 20 year anniversary on the same week. It started off fantastic when Enrique (the Head Concierge Manager) greeted us at the front door while Jorge...

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1Thank VKostadinov
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear VKostadinov, First of all, on behalf of Sandos Cancun Luxury we would like to thank you for choosing us as your destination resort, for your preference and also for taking the time to write such positive feedback about your recent stay in our property. Your comments are very important for us and will be shared with the rest of...

Los Angeles
Reviewed 26 June 2016

Stayed here for the second time in two years, this time to get married, and everyone had a fantastic time (May 10 – 21). Our first trip was wonderful but this time, we noticed Sandos has really put the extra effort in to making everything even more fabulous, and it shows. The food is noticeably improved, the staff is absolutely...

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1Thank swharv8
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear swharv8, First of all, on behalf of Sandos Cancun Luxury we would like to kindly congratulate you for your wedding and we would also like to thank you for taking the time to write such detailed overview of your special occasion. We're pleased to know your wedding exceeded your own high expectations and that our staff went beyond to...

Reviewed 26 June 2016 via mobile

We had a great time - the place is so clean and we felt safe. The staff is amazing and so attentive. We miss Felix the DJ and Jaybo, the bar tender! We would defiantly visit again 😉 It's a friendly atmosphere. My daughter enjoyed the beach and pools. She had an amazing time and would go again! She also...

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Helpful?
Thank Sharon S
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Sharon S, First of all, on behalf of Sandos Cancun Luxury we would like to thank you for taking the time to write a detailed review about your recent stay in our resort. It's very important for us to let our future guests know they're about to experience the most luxurious resort in Cancun. It's also pleasant for us...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A refined and yet welcoming sense of personal service pervades Sandos Cancun Luxury Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more   less 

Additional Information about Sandos Cancun Luxury Resort

Address: Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $386 - $1,596 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandos Cancun Luxury Resort 4*
Number of rooms: 213
Reservation Options:
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Hotel Style:
#5 Family Hotel in Cancun
#12 Romantic Hotel in Cancun
#13 Business Hotel in Cancun
#21 Spa Hotel in Cancun
#26 Top resorts Hotel in Cancun
#27 Luxury Hotel in Cancun
#27 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Cancun Luxury Resort staff and other travellers.
248 questions
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Questions? Get answers from Sandos Cancun Luxury Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“225 is noisy with fans. But the view is nice.”
 of 5 bubbles Ghost516, 27 Mar 2017 | Read review
“All rooms are great but view to the pools has sound from the AC from the next door hotel”
 of 5 bubbles B3121XImarioa, 27 Mar 2017 | Read review
“Best view was at room no. 727/728, 808 was huge in size but less gorgeous view.”
 of 5 bubbles TiaM544, 26 Mar 2017 | Read review
“Choose higher rooms. Avoid pool view with a/c system of next door hotel.”
  • Snacks, Tequila and a bottle of Red wine waiting for you...
  • Comfy King size bed and oversized pillows
  • Fully stocked mini bar -soda, alcoholic beverages, coffee maker, and a variety of snacks
  • Partial Ocean View from Balcony
 of 5 bubbles bmcarandang, 23 Mar 2017 | Read review
“Try all the restaurants they are all good”
 of 5 bubbles greyhoundsonly, 17 Mar 2017 | Read review
5 of 5