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Sandos Cancun Luxury Resort

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3,942 Reviews from our TripAdvisor Community

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There are newer reviews for Sandos Cancun Luxury Resort
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Showing 2,820: English reviews
Reviewed 1 July 2015 via mobile

stayed at this amazing hotel for 10 days with my partner and wish we had booked for 14 days! the hotel is beautiful! the rooms are spacious and clean, we had a cleaner gilda she was lovely and always so polite, the hotel staff are so friendly, welcoming and helpful! the location is great it's not to far from the...

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Thank drewandjames
Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: We want to thank you for choosing Sandos as your vacations resort. Offer the best service under the strictest quality standards, the most best variety in food and beverages as well as the best facilities, is what makes us a hotel Four Diamond, however what we are most proud is knowing we made your stay a unique experience....

Midlothian
Reviewed 1 July 2015

I just returned from 5 days at Sandos in Cancun and would report these findings about our experience. We have visited over 10 different all inclusive sites in Mexico (4 with luxury all-inclusive titles) and this is how they compare. The property was in great shape and the staff were always helpful and considerate. The beautiful white sandy beach was...

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1Thank Lloyd P
Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: We want to thank you for choosing Sandos as your vacations resort. We appreciate your comments, for us is very important you enjoyed our luxury service surrounded by the comfort and personal service offered at Sandos Cancun Luxury Resort as that is our distinctive seal at the destination. Our restaurants Gourmet type are within our category of Four...

New Haven, Connecticut
Reviewed 30 June 2015

Upon arrival, I was a little concerned about the size of the resort. Going to Mexico at least twice a year we normally have stayed at very large resorts. Sandos is a very intimate, all inclusive resort. After 24 hours my girlfriend and I were so happy with our accommodations. The rooms and housekeeping were right on point...housekeeping would come...

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1Thank Gigs2007
Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: First of all we would like to thank you for chooshing Sandos Cancun as your destination. We are, in effect, a small complex, but is only size, as if we speak about service we are the bigger complex. For us is very important you enjoyed your vacations with a personalized service and delicious dishes in our restaurantes, we...

Glendale, California, United States
Reviewed 30 June 2015

Words can't express what an INCREDIBLE experience was given to us by Sandos. From the minute I walked into the resort to the depressing moment when I had to leave, my boyfriend and I were treated with respect, courtesy, and undivided attentiveness. Where do I begin..... From the moment we arrived at Sandos, the front desk was accommodating and helpful....

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4Thank Katherine K
Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: For Sandos is very important to know that your stay was delightful. After yours valuable comments we have no more to thank for letting to celebrate your birthday together. For us it is very important to know you had a wonderful day an unforgettable stay with us. Please make us the honor of celebrating your birthday together again...

Reviewed 30 June 2015 via mobile

We just spent the past 7 days at the resort in Cancun and had a great time. Resort employees were friendly, polite and catered to all of your needs. Our concierge, Erika Rea, was fabulous. She helped us out with suggestions of a few restaurants outside of the resort, helped us obtain a forgotten medicine and had it delivered to...

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Thank Christine H
Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: We want to thank you for choosing Sandos as your vacations resort. For us it's a pleasure to know our service it was great equally your stay with us surrounded for relaxing atmosphere in combination with personalized Gourmet service. Please, let yourself pamper again for our professional staff in this your new second home Sandos Cancun Luxury Resort....

Castroville, Texas
Reviewed 29 June 2015

Sandos Cancun resort has incredible customer service. We were greeted by concierge staff Rosalia and she made sure our stay was exceptional. Dinner at Seasons was very special with a meal and unique dessert made especially for our anniversary. The second night the chefs: Basilio, Andres Toledo, and William Chi did an amazing job preparing our fresh caught tuna from...

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1Thank Kim B
Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: We want to thank you for choosing Sandos as your vacations of aniversary. For us it was a pleasure to serve you and make you to spend an unforgettable anniversary fills us with pride. We are a small property in size but big on service, that's why being a hotel "Boutique" gives us the opportunity to pamper to...

Las Vegas, Nevada
Reviewed 28 June 2015

This was our fourth time in a row to come to Sandos when we travel to Cancun. Like every other time we've gone, our stay was completely inevitable. No faults were shown in this hotel's service, cleanliness, and overall status. From the very beginning, we saw tremendous amenities provided. The head concierge, Enrique Domingo, furnished us with a luxurious penthouse....

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1Thank VKostadinov
Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: For Sandos is very important to know that your stay was delightful likewise we have made of Sandos your favorite destination for vacations in Cancun. For each and every one of us at Sandos Cancun Luxury Resort is an honor to serve you on each visit and even more to know the service is improved. Sandos Cancun care...

Georgetown, Kentucky
Reviewed 27 June 2015 via mobile

Sandos Luxury was a nice small all inclusive hotel. Drinks were great, premium liquors (Don Julio, Stoli, etc.). Food was ok, not Golden Corral, but not 5 star by a long shot. Japanese restaurant and hibachi was the best restaurant followed by the made to order brick oven pizza at the pool. Two infinity pools were nice, resort was also...

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Thank foodieesq
Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: For Sandos is very important to know that your stay was delightful, with our personalized service surrounded by an atmosphere of comfort and relaxation, as well as our Gourmet restaurants accompanied by our premium beverages the best combination for an unforgettable holiday. In effect we are a small property in size but big in service. Sandos Cancun we...

Reviewed 26 June 2015 via mobile

Stayed at this hotel as part of my honeymoon. Staff are amazing, albeit one restaurant I loved the food (Japanese restaurant was amazing). The location is ok, about 10 mins in a cab to main party strip. The hotel itself is average size which means getting around is quick and easy. Rooms are good size and very clean. Beds are...

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Thank Tony L
Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: We want to thank you for chooing Sandos as your vacations resort. For us is very important to know you have had an excelents vacations at Sandos Cancun Luxury Resort surrounded by our personalized service. Likewise you enjoyed our Government service a hallmark of this your new home Sandos Cancun. Please give us the opportunity to pamper you...

Los Ángeles, California
Reviewed 26 June 2015

Sandos Cancun Resorts has become our new favorite destination. The staff are always nice. Starting with the front desk (ask for Valeria) she is the sweetest thing alive. She greeted us and helped us by giving us all the info we need. Thanks to Nicole who also accommodated us with a special request for our anniversary. Upon arriving to the...

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Thank britnalf .
Web Relations C, Director de Relaciones Públicas at Sandos Cancun Luxury Resort, responded to this review

Dear Guest: First of all we would like to thank you for chooshing Sandos Cancun as your destination. For us at Sandos Cancun Luxury Resort is a great pleasure to know we made of your holiday a pleasant and different experience so much so that we become in your favorite destination in Cancun, thank you very much. We work every...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A refined and yet welcoming sense of personal service pervades Sandos Cancun Luxury Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more   less 

Additional Information about Sandos Cancun Luxury Resort

Address: Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $391 - $1,277 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandos Cancun Luxury Resort 4*
Number of rooms: 213
Reservation Options:
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Hotel Style:
#5 Family Hotel in Cancun
#12 Romantic Hotel in Cancun
#13 Business Hotel in Cancun
#21 Spa Hotel in Cancun
#26 Top resorts Hotel in Cancun
#27 On the Beach Hotel in Cancun
#27 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Cancun Luxury Resort staff and other travellers.
243 questions
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Questions? Get answers from Sandos Cancun Luxury Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose higher rooms. Avoid pool view with a/c system of next door hotel.”
  • Snacks, Tequila and a bottle of Red wine waiting for you...
  • Comfy King size bed and oversized pillows
  • Fully stocked mini bar -soda, alcoholic beverages, coffee maker, and a variety of snacks
  • Partial Ocean View from Balcony
 of 5 bubbles bmcarandang, 23 Mar 2017 | Read review
“Try all the restaurants they are all good”
 of 5 bubbles greyhoundsonly, 17 Mar 2017 | Read review
“I was on the second floor poolside but very little noise.”
 of 5 bubbles fredgU6232SU, 17 Mar 2017 | Read review
“Higher floors have less noise”
 of 5 bubbles TatyanaN308, 16 Mar 2017 | Read review
“They do have balcony rooms that look out on the ocean”
 of 5 bubbles pinkie992003, 16 Mar 2017 | Read review
5 of 5