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Secrets The Vine Cancun

Blvd. Kukulcan Km. 14.5 Retorno del Rey, Lot 38 + 38-b, Zona Hotelera, Cancun 77500 Mexico
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Traveller (20945)
Room & Suite (3633)
Pool & Beach (3355)
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About

#19 of 44 all-inclusives in Cancun
Location
Cleanliness
Service
Value
Travellers' Choice
Escape to the heart of Cancun at Secrets The Vine Cancun. This adults-only, ultra-chic, contemporary resort offers all the indulgences of Unlimited-Luxury(R), starting with 497 modern, elegant guest rooms and suites, 24-hour room service and pool and beach wait service. The 497 graciously appointed guest rooms and suites comes complete with Italian porcelain and teak wood furnishings and sleek, private terraces overlooking the crystal-clear Caribbean Sea and Laguna Nichupte. All guest rooms and suites are equipped with luxurious amenities including 24-hour room and concierge services,daily refreshed mini-bar, smart TVs and much more. Plus, stay connected with Unlimited Connectivity -offering free WiFi and free calling to the U.S. and Canada and more. The experience continues with limitless access to six gourmet restaurants and top-shelf spirits served at the six modern bars and lounges throughout the resort plus 24-hour dining options allow guests to devour late night bites at The Vine Café or stay in and order room service. Sommelier-led wine tastings with some of the world's finest wine collections with wine pairings and wine education are available for all guests to partake in. The Vine Bazaar, a contemporary and unique centralized venue adorned cozy café, relaxing terrace and more indulgent gourmet fare and beverages. All topped off by an array of exciting live entertainment and the added option to visit nearby participating resorts for a night out with the Sip, Savor & See Dining Experience. Relax by one of three sparkling swimming pools, partake in many of the daily activities that are offered, or enjoy a spa treatment at the exquisite Secrets Spa by Pevonia(R), boldly inspired by cave-like structures and natural cenotes of the area. Hit the links with complimentary greens fees at a nearby championship course, or partake in Sommelier-led wine tastings. Whether you're doing it all or doing nothing at all Secrets The Vine Cancun is the ultra-chic destination to indulge in pure luxury. Secrets The Vine Cancun - Sparkling. Elegant. Bold. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Valet parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Nightclub / DJ
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Additional bathroom
Housekeeping
Coffee / tea maker
Minibar
Flatscreen TV
Private balcony
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
On-demand films
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Modern
Ocean View
Languages Spoken
Spanish

Location

Blvd. Kukulcan Km. 14.5 Retorno del Rey, Lot 38 + 38-b, Zona Hotelera, Cancun 77500 Mexico
Name/address in local language
Secrets The Vine Cancun
17,371Reviews2,024Q+A100Room tips
Traveller rating
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  • 862
  • 333
  • 297
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jtnhockey wrote a review Yesterday
1 contribution
Amazing resort that goes above and beyond to assist you in having the best vacation ever. The staff was extremely friendly and always willing to assist you with whatever you may need. I will definitely be returning to Secrets The Vine!
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2024
Value
Rooms
Location
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Voyager42124263249 wrote a review Yesterday
2 contributions
Beautiful hotel. Check in was very organized. Rooms were ready for us upon arrival. Hotel is very accessible and clean. Love the scent! Great service by Sergio at the Market Cafe for breakfast and lunch. Remembered our orders for drinks each time we came in after our first visit. Pool servers, Luis, Ibeth and Martha were very pleasant and asked us frequently if we required anything. Entertainment staff were very wonderful and engaging. Visited with us daily, inviting us to participate in activities at the pool and in the Piano Bar. They spent time talking with us and sharing information about themselves. The staff names are Angel, Andrew, Pedro, Diego, but all staff deserves credit for the excellent work they do.
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2024
Value
Rooms
Location
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Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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stephanielawler wrote a review Yesterday
North Bellmore, New York1 contribution
Do not fall for the $200 scam the waiter at the restaurant tries to push on you. I ordered the Surf & Turf because the waiter said I had a $200.00 credit that I can use at the restaurant. So, I ordered and went on with my vacation. When it came time to check out I was told I had to pay $125 for my surf & turf meal. The $200 credit does not apply in the restaurants. No one would speak to me when I disputed paying for the $125.00. I had to pay it because the shuttle was waiting to take me back to the airport. This hotel is very shady and thirsty to make extra money. They pry on tourists ESPECIALLY AMERICANS!
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2024
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Rooms
Location
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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terricP6903PN wrote a review Yesterday
1 contribution
It was good, but it needs some upgrades, caulking is bad in the bathrooms and the menus in the a al carte need some revisions. Food is salty, cafe is lovely, beautiful resort, beautiful desserts. gym is great.
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Casey C wrote a review 16 Apr
1 contribution
Good, staff and resort was beautiful, chefs isidro , roger and Sergio with the entertainment made us a very nice lunch we made sushi and they cooked us salmon which was very good. The food has been amazing here. The bar and entertainment team were amazing and we will be returning
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Date of stay: April 2024
Value
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Location
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from E-Concierge Secrets The Vine Cancun, Other at Secrets The Vine Cancun
Responded 3 days ago
Dear Q7917REcaseyc, Thank you for selecting Secrets The Vine Cancun as your host and taking the time to share your experience with us. It is a pleasure to read that you were impressed with our luxurious facilities and the warmth of our colleagues. We are thrilled that you experienced an impeccable service and were delighted with our authentic cuisine and great entertainment selection through our resort. We look forward to having the pleasure of hosting you back one more in the near future. Please do not hesitate to contact us personally prior to your arrival, we will be happy to assist you. Best regards, Berenice Reyes E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lauren Butterfield wrote a review 16 Apr
Denver, Colorado543 contributions218 helpful votes
I went here for a graduation trip and the hotel was fine... the adult all inclusive hotels have the type Italian, mexican and steakhouse dinners. The location on the beach was perfect though and the staff was very friendly. Also, the security is wonderful here too and I felt very safe!
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Date of stay: March 2024
Value
Rooms
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from E-Concierge Secrets The Vine Cancun, Other at Secrets The Vine Cancun
Responded 3 days ago
Dear MrsButterfield, We appreciate the time that you have invested in writing an overview of your stay with us. We are happy to know that you found our resort as lovely and were satisfied with our hospitality and all-inclusive only adult concept. It's also a pleasure reading that you enjoyed our gastronomic offer, as our Chefs make a great effort to please a variety of demanding and diverse palates. Your comments will be shared with our team as motivation to keep up our work. We sincerely look forward to having the opportunity of hosting you back at some time in the future. Best regards, Berenice Reyes E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Phil C wrote a review 14 Apr
6 contributions
Secrets The Vine is a beautiful hotel resort with well appointed rooms, beautiful grounds, four pools, many restaurants, bars, spa, and more. It's an extremely comfortable experience and the personnel is so helpful, accommodating, etc. It's as though management has developed the Chic-Fil-A culture of WANTING to make sure their guests are well taken care of and several times when thanking the staff, they stated "My pleasure." Poolside service is great! Restaurants are good. Breakfast buffets are good, with many food options and omelet station. It's tough to keep everything hot at a buffet. So, items under heat lamps struggle. So, we opted for fresh made omelets. Delicious. Dinners are very good. Don't be in a hurry. You're here to relax. Somewhat ala carte, these restaurants portions are smaller, which is beneficial to the person wanting different flavors, textures, etc. so, don't be shy ordering multiple items. Blue Water was great. A steak house style restaurant. Empanadas (must try), salad, soups, steaks, etc. were delicious. Just make sure your steak is cooked to your desired temp. Nebbiolo Italian, was also very good. Again, ala carte style. Salads, pasta, fish dishes, chicken Parmesan, beef gnocchi, etc. all great flavors. Second night we went, consistency was a challenge. Focaccia bread was rock hard and pastas were under the heat lamp too long. Olio was a bit of a struggle. Mediterranean food. Seemed limited and not what we were after as far as cuisine. It was our first night, 9pm, just arrived and we were hungry. All restaurants were a 30 minute wait. So, it was our only choice. We did not go back. Dragon restaurant was delicious! Thai, Chinese, and Japanese food, tapas portion sizes, so order many items. Sushi was four small pieces so again order a couple. Dim sum, gyozas, wonton soup all good. Sea Salt was ala carte, Peruvian food by the pool and it was just okay. Burritos are similar to a chimichanga (deep fried). Coffee bar was exceptional and dessert were plenty. Overall a great experience. One recommendation, request a room away from the Hard Rock hotel side. Almost every night, loud music played from the rooftop next door. Entertainment was a little limited at night. We had high wind and rain a couple days, so I'm sure that may have been part of the struggle.
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Date of stay: April 2024Trip type: Travelled as a couple
Room Tip: The spa, while nice is very overpriced. Spa across the street is far more reasonable, if you’re...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from E-Concierge Secrets The Vine Cancun, Other at Secrets The Vine Cancun
Responded 5 days ago
Dear Phil C, Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Secrets The Vine Cancun. Our guest's feedback is truly appreciated in our constant commitment to improving our product and service levels. We are very grateful for all your compliments in our resort and are thrilled to know that you enjoyed the great variety of cuisine at our plenty restaurant options. We are also very happy that you recognized the hard work of our colleagues, and were particularly impressed with the attentive service you received during your visit. Please be confident that we shared your review with our team, as these show our consistency in maintaining the Secrets Resorts brand standards. We thank you for selecting our resort for your vacation, and very much look forward to having the pleasure to serve you again in the future. Best regards, Berenice Reyes E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lorenzo wrote a review 13 Apr
Playa del Carmen, Mexico5 contributions
Thanks to the entertainment team u guys are awesome Sergio rogelio Diego pedro and Angel u guys are a blast i had the Best holidays ever i Would recomend this resort because of them such a nice team I'm happy that they speak really good English thanks guys i Will nevera forget this gratis team
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Date of stay: April 2024
Value
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Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from E-Concierge Secrets The Vine Cancun, Other at Secrets The Vine Cancun
Responded 5 days ago
Dear Lorenzoprez, We would like to thank you for the praising review you shared following your recent visit to Secrets The Vine Cancun. We are elated to read that your stay with us was the best holiday ever and that you were very satisfied with our service and facilities, particularly with our entertainment team and the incredible, personalized and dedicated attention of Sergio, rogelio, Diego, pedro and Angel. As is our regular practice, we've been happy to share your kind remarks with our team, who take so much pride in ensuring that all our guests only receive the very best in service. We look forward to having the pleasure of having you back home soon. Best regards, Berenice Reyes E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Marcello Cesar wrote a review 13 Apr
Rio de Janeiro, RJ12 contributions4 helpful votes
Thanks for the best honeymoon ever! Everything was so perfect. The staff, the food, the room I could stay a entire month there We had a butler to help us with everything we needed It is not cheap, but you must have this experience in Cancun ❤️❤️❤️❤️❤️
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from E-Concierge Secrets The Vine Cancun, Other at Secrets The Vine Cancun
Responded 5 days ago
Dear Marcello C, Thank you for selecting the hospitality of Secrets The Vine, Cancun, and for taking the time to write such a lovely review about your honeymoon experience with us. It's our most pleasure to learn that you had an absolutely amazing time here, while you were impressed with our facilities, stunning suites, delicious cuisine and personalized attention to details from our colleagues. We sincerely appreciate your gracious comments as it shows our consistency in maintaining the Secrets Resorts brand standards. We would certainly be glad to have you back home for another round of a wonderful stay. Best regards, Berenice Reyes E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Miley wrote a review 12 Apr
Baton Rouge, Louisiana1 contribution
Where do I even start? Firstly, the best part is obviously the inclusivity. Everything from drinks to food to essentials provided to you easily and efficiently. I really loved the pool set up and how clean the beach was. The events provided by the hotel were all very enjoyable and thanks to the entertainers like Sergio for inviting us the events; we always knew when and where to be to experience the fun! This was easily one of my best business trips and I plan on returning in the future. I would recommend this hotel to anyone looking to come to Cancun!
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Date of stay: February 2024
Value
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from E-Concierge Secrets The Vine Cancun, Other at Secrets The Vine Cancun
Responded 1 week ago
Dear Quest51774296394, On behalf of the entire team of Secrets The Vine Cancun, we would like to thank you for selecting our resort as the host of your business trip to our destination and for taking the time to share such an enthusiast note about your experience. We are thrilled to read that you've enjoyed your stay, especially the wide variety of gastronomy selection and our colleagues' dedication, warmth and friendliness. We will certainly let our team know, especially Sergio that they were incredible, and you had an enjoyable experience. Furthermore, we look forward to welcoming you back in a not too distant future. Please feel confident to reach us prior to your next visit to econcierge.sevcu@secretsresorts.com if you need assistance prior to arrival. Best regards, Berenice Reyes E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
S$606 - S$866 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Secrets The Vine Cancun Resort & Spa
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
497
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SECRETS THE VINE CANCUN: UPDATED 2024 Resort Reviews, Price Comparison and 21,556 Photos (Mexico) - Tripadvisor

Frequently Asked Questions about Secrets The Vine Cancun
Which popular attractions are close to Secrets The Vine Cancun?
Nearby attractions include H Roof (0.2 km), Escapology Cancún (0.1 km), and Playa Ballenas (0.2 km).
What are some of the property amenities at Secrets The Vine Cancun?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Secrets The Vine Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Secrets The Vine Cancun?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Secrets The Vine Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Secrets The Vine Cancun?
Conveniently located restaurants include Fasano, Harry’s - Cancun, and Gustino Italian Grill.
Are there opportunities to exercise at Secrets The Vine Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Secrets The Vine Cancun have airport transportation?
Yes, Secrets The Vine Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Secrets The Vine Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Secrets The Vine Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Secrets The Vine Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (2.0 km) and Scorpion’s Temple (2.4 km).