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Hotel Xbalamque Resort & Spa

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Hotel Xbalamque Resort & Spa
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396 Reviews from our TripAdvisor Community

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Showing 163: English reviews
Volcano, Hawaii
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 25 October 2013

Me and my 8 year old booked 19 days here. There is no better deal and value for money in Cancun then here. It is a wonderful place to stay, like being inside a Mayan pyramid, the entire hotel is a work of art and is a special place. The service is excellent and super accommodating. The cost per room... More 

Helpful?
2 Thank MK_Ka-ana-ana
Ivan R, E-commerce at Hotel Xbalamque Resort & Spa, responded to this review

We appreciate all your comments. We take all of them, to improve our areas. Hotel Xbalamqué has an exceptional located, there are all of the interesting places in Cancun, like Parks, malls, supermarkets, bars, restaurants, night clubs, bus station, etc. We hope see you again in your next trip to Cancún. More 

North Las Vegas, Nevada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 15 October 2013

The staff is very tentative and very helpful. It was a joy staying there for 2 days. Love the pool area and very quaint. Somewhat private when you are there. Love the hand painted hotel theme. Excellant staff. Will be back next year sometime.

Helpful?
1 Thank itsuosan
Ivan R, E-commerce at Hotel Xbalamque Resort & Spa, responded to this review

Thanks for your comments. We hope see you again in Hotel Xbalamqué Resort & Spa. More 

Level Contributor
72 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 28 September 2013

I had to be in Cancun for a hospital visit and I wanted to stay somewhere comfortable but non-resorty and a place that was actually somewhat Mexican. The Mayan themed decor gave me that feeling which made me happy to be in a city that feels more like the US than Mexico. The room was ok. The details are not... More 

Helpful?
Thank TalbsOnTheGoGoGO
Ivan R, Ecommerce Executive at Hotel Xbalamque Resort & Spa, responded to this review

I´m so sorry for all incovenients in your stay. I will send this information to General Manager, in order to review these points. Thanks for your time and your visit More 

Level Contributor
2 reviews
Reviewed 19 September 2013 via mobile

Free Wi-Fi. Free continental Breakfast. we were there for only one night but it was enough for us to go back. Our room had two bed a/c tv great shower. The area around the hotel will give u the great feel of beibg in Mexico. the decor of this hotel is as if u were in am art museum! I... More 

Helpful?
Thank dorisrams
Ivan R, E-commerce Executive at Hotel Xbalamque Resort & Spa, responded to this review

Thanks for your comments. We hope see you again in Hotel Xbalamqué, in your next visit to Cancún, México More 

Yellowknife, Canada
Level Contributor
102 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 28 July 2013

I enjoyed the interior design also the fact that it is centrally located and close the ADO bus depot, it is a good choice for those not interested in the fake hotel zone, everything is nearby. The basic breakfast was good.

Helpful?
1 Thank Veillard
Ivan R, E-commerce Executive at Hotel Xbalamque Resort & Spa, responded to this review

Thank you for your comments. We hope to be your preferred hotel on your next visit to Cancun. Greetings to Canada!! More 

London, United Kingdom
Level Contributor
95 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 30 May 2013

We stayed at Hotel Xbalamque for one night in May 2013. Good hotel in a great location near the bus station. Comfortable, and clean with a good shower and wifi connection. Air-con is good if a bit noisy and you can't adjust the temperature. Basic continental breakfast included.

Helpful?
1 Thank Lisa Z
Ivan R, E-commerce Executive at Hotel Xbalamque Resort & Spa, responded to this review

Thank you for your comments. We will consider all of them. More 

Ave Maria, Florida
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 30 May 2013

Hotel Xbalamque Resort & Spa located in downtown Cancun on Yaxchilan Avenue allows visitors to experience a more realistic version of Mexico than those who spend all of their time in the Hotel Zone. The variety of dining options run from elegant [La Dolce Vita] to mid-range [El Pescadore] to 'Curb-Side/Push-Cart' Vendors. Three city park areas where the locals spend... More 

Helpful?
3 Thank Jean Jim D
Ivan R, E-commerce Executive at Hotel Xbalamque Resort & Spa, responded to this review

Thank you for your comments. We will see you again!!. More 

Doncaster, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 May 2013

We stayed for a week in this hotel and I was immediately unsatisfied. Luckily i didn't pay too much for this hotel seeing as though i booked it the day before i flew out to Mexico, as a last minute deal. Also please be aware if you book bed and breakfast with this hotel, be sure to check how many... More 

Helpful?
1 Thank TripMad038
Ivan R, E-commerce at Hotel Xbalamque Resort & Spa, responded to this review

I´m so sorry for all incovenients in your stay. I will send this information to General Manager, in order to chek these points. Thanks for your time. More 

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Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 May 2013 via mobile

We stated in the hotel for 1 night only and although it was tolerable, I definitely won't be back. Rooms, although cleanish, in terrible need of updating. There was a thumb width gap in wall around the aircon. The aircon itself seen better days - rattled throughout all night! No remotes(or we weren't given them) for TV and aircon. The... More 

Helpful?
1 Thank Tiglet-tiger
Ivan R, E-commerce Executive at Hotel Xbalamque Resort & Spa, responded to this review

Thank you for your comments. We will consider all of this situations. All of this will send to General Manager. In order to improve all our service. But, for example, we have changed the Bufet Breakfast, now day is better with more options. More 

Eagan, Minnesota
Level Contributor
71 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 19 April 2013

We always stay here while in Cancun, but generally not for more than a day or two. We booked through Tingo and our room was $43 USD. Very reasonable rate, which included continental breakfast. The hotel again accommodated our request to be on the 2nd or 3rd floor overlooking pool/garden area. Much quieter than facing street and beautiful breeze so... More 

Helpful?
Thank Kitam3
Ivan R, E-commerce Executive at Hotel Xbalamque Resort & Spa, responded to this review

Thank you for your comments and your time. We will consider all of them. All of this will send to General Manager. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Concierge
Official Description (provided by the hotel)
Cultural Hotel that represents the Mayan Culture and mythology. 80 standard rooms, are usually decorated to reflect the constant desire to show the Mexican culture, its colors and carved stones.We have Spa, Relaxation Massage, Reductive, Steam Bath (Temazcal), Facials, Treatments, Beauty Salon, Meeting rooms, Conferences, Yoga, Pilates, Film Art, Art Gallery, Swimming Pool (Out Door), Beach Club, Car Rental, Travel and tours, Wireless Internet, Parking, Elevator, Radio Station, Handicap Room. ... more   less 

Additional Information about Hotel Xbalamque Resort & Spa

Address: Av. Yaxchilan No. 31, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $38 - $87 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Xbalamque Resort & Spa 3*
Number of rooms: 92
Reservation Options:
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Also Known As:
Xbalamque Hotel Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Xbalamque Resort & Spa staff and other travellers.
6 questions
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Questions? Get answers from Hotel Xbalamque Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“amazing frescoes throughout the hotel; super friendly staff. Rooms on the 3rd floors are best choice!”
 of 5 bubbles 361myriamm, 25 Nov 2016 | Read review
“Any room is good and the suites are GREAT”
 of 5 bubbles rla1947, 25 May 2016 | Read review
“This is NOT a wheelchair accessible hotel!”
 of 5 bubbles paulynnita, 21 Apr 2016 | Read review
“Rooms are filled w/ mold. Travelers beware.”
  • MOLD MOLD AND MORE MOLD! ACTIVELY GROWING!!
 of 5 bubbles 625erickaa, 19 Apr 2016 | Read review
“top floor had better air conditioner than others.”
  • loosy window handle
  • leaking water
 of 5 bubbles kumelys, 22 Feb 2016 | Read review
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