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Paradisus Cancun

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#20 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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Paradisus Cancun
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8,385 Reviews from our TripAdvisor Community

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Showing 5,253: English reviews
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New York City, New York
Reviewed yesterday NEW

This place was beautiful. First off I want to thank them for the complimentary upgrade to Royal Service. I also sat through the time share presentation and got 400 worth off spa credit for $50. My fiance and I got two 40 min massages and an hour to use the spa services (sauna,pool steam room) for the $50. Eduardo was...

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Helpful?
Thank Renee J
Reviewed 2 days ago NEW

Loved everything!!! Food, staff, resort - AMAZING. Flor and Laura on the beach were fab!! Christian in the "lobby" bar was the best. They somehow infuse beautiful scents into the atmosphere. You will not be disappointed!!

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Thank Anjanette B
Chicago, Illinois
Reviewed 2 days ago NEW

We just returned from 4 days at Paradisus. This was our 8th time in Cancun so it's nice to stay at new places to compare other trips. I hope this helps others that are looking at places. Check in/lobby: We went with a group of friends so on this trip, we had a travel agent make all the reservations. Check...

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Thank Love2travel_495
Burlington, Ontario
Reviewed 2 days ago NEW

My wife and I went to the Paradisus Cancun for the second consecutive year. The goal was to get as much sun and pool time as possible. When we arrived we were checked in promptly by a friendly staff member. Our room overlooked the pool area and ocean. We couldn't ask for anything more. The room was a very nice...

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1Thank artp52
Reviewed 2 days ago NEW

From beginning to end our family stay at Paradisus Cancun was amazing!! we came here at the suggestion of some good friends who met up with us while we were there. they are time share holders we are not, nevertheless impeccable service! we never felt pressured to sit through a presentation. PS I speak Spanish(learn a few words) it helps!!...

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1Thank Azb7150
Atlanta, Georgia
Reviewed 3 days ago NEW

We spent 5 days in Cancun at the paradisus in the royal service area. it was fantastic and Eduardo took such fabulous care of us. he was attentive to our every need and helped us with everything from check in, reservations, Bali chairs, check out, etc. if you go to the Paradisus upgrade to royal service, its worth it and...

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Thank jphillips2017
Teaneck, New Jersey
Reviewed 3 days ago NEW

When we got to the airport the hotel car service greeted us promptly right out front and couldn't have been friendlier. The hotel is about a 15 minute drive from the airport. We got in at midnight with 2 very rambunctious toddlers and everyone was kind and accommodating. At check in we upgraded to family concierge and even though she...

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2Thank tobytaylor415
Austin, Texas
Reviewed 3 days ago NEW

Loved and enjoyed every bit of our stay! Beach was spectacular, view was awesome! Service was great, loved all the restaurants specially fuego and market grill. The tacos were fresh and one of the best we have had for lunch at blue agave. The bartender Oscar was our favorite, took great care of us! We loved our vacation and experience...

Review collected in partnership with Meliá Hotels International
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Thank taniap110
Reviewed 4 days ago NEWvia mobile

Let me start off with the positive: The beach and pool is beautiful and the pool is kept very clean. There is alot to do and it's fun and relaxing. The ocean is beautiful too. The food is excellent, nice hotel, housekeeping is clean, there is alot to do, good and helpful staff. Now here is why I am writing...

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3Thank Wolf P
Reviewed 4 days ago NEW

My husband and I, along with some friends, stayed at the Paradisus earlier this month. We had a great time and would absolutely return! Everything was excellent, from the food and drink to the property itself. We were most pleased, though, with the staff. Everyone we encountered was great—kind, friendly, helpful, and fun. We want to thank Miguel, our bartender...

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Thank Jenna D
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Jenna D Today we are one of the most prestigious accommodation options in Cancun, because thanks to the efforts of our great team and the recommendations of our guests can position ourselves as a high-quality choice and offer diversity in our services. Thank you for sharing with the traveling community your experience at Paradisus Cancun. Please do not hesitate...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more   less 

Additional Information about Paradisus Cancun

Address: Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $498 - $859 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Cancun 4.5*
Number of rooms: 678
Reservation Options:
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Also Known As:
Gran Melia Cancun Hotel Cancun
Cancun Gran Melia
Grand Melia Cancun
Melia Cancun
Hotel Style:
#7 Business Hotel in Cancun
#18 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#19 Top resorts Hotel in Cancun
#20 On the Beach Hotel in Cancun
#20 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Cancun staff and other travellers.
733 questions
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Questions? Get answers from Paradisus Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms either view the ocean or the lagoon. Ocean is preferable, though.”
 of 5 bubbles artp52, 23 Feb 2017 | Read review
“upgrade to royal service and ask for beach front”
 of 5 bubbles jphillips2017, 22 Feb 2017 | Read review
“Best views would be ocean front”
 of 5 bubbles tobytaylor415, 22 Feb 2017 | Read review
“Pyramid 1 was older rooms”
 of 5 bubbles taniap110, 22 Feb 2017 | Read review
“Avoid rooms in Pyramid 3 if you rest early. Rooms in building 2 are much quieter and also closer to kid zone and kid pool.”
 of 5 bubbles BCtravelerette, 21 Feb 2017 | Read review
5 of 5