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Paradisus Cancun

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#22 of 182 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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Paradisus Cancun
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8,754 Reviews from our TripAdvisor Community

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Showing 5,496: English reviews
Irvine, California
Reviewed 28 February 2017

We just return from Cancun. We stayed 4 nights here and it was just ok. I've been to Cancun 4 times, and this hotel is just average. The service at the restaurants were average. The service at the front desk was below average, they are usually very eager to help but I didn't feel that way. We booked two rooms,...

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Helpful?
2Thank mandywlai109
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear mandywlai109 We regret that perhaps the experiences that you lived here was not the ones you was expecting. Comments like this are unusual for us and because of this caught our attention that no one of the 8 options of restaurants fulled your expectations. Even when we have all this, the hotel always provide the option to upgrade, offering...

canada
Reviewed 27 February 2017

Paradisus Cancun is one of the best resorts I've ever been to. We upgraded to the Royal service, thanks to Rosy at check in and were very happy we did. The service was second to none they could not do enough for you. The variety of food was really good. Royal Service has its own breakfast and lunch restaurant right...

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Thank cottager
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear cottager I want to thank you for taking the time to share with us your most recent experience at Paradisus Cancún. All our team is always looking for the improvement of all our services, we have a strong commitment to make you feel as in home and enjoy all the wonders that the Mexican Caribbean has to offer. Kindest...

Laval, Quebec
Reviewed 27 February 2017

Would will gladly go back ! as soon as possible! If we can take more vacations tha the place! Especialy if you like to rest and take it easy we recomand Adult with ocean view many tanks to our Vacation agent Guylaine Joyal from Vacances JETSud that recomanded PARADISUS CANCUN !!!!!!!!!!!!!!

Review collected in partnership with this hotel
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Thank jgyv
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear jgyv Thank you for sharing with the traveling community your experience at Paradisus Cancun hotel. We are very happy to know that the time you were with us enjoyed it to the fullest. Every day our task is seeking improvements and to implement programs that will help us get closer to our ultimate goal, the total satisfaction of our...

Pittsburgh, Pennsylvania
Reviewed 27 February 2017

We loved this resort for its beauty and wonderful food, top shelf liquor and friendly staff. We would like to say a special thankyou to the following: Andres from Noas and Market grill, Pablo (we loved seeing you for breakfast every morning) Alberto at Enso, Keyla and Alex (who discussed the timeshare and respected our wishes), Leonardo at Mole, Norma...

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Thank angeladQ8367WG
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear angeladQ8367WG Thank you for sharing with the traveling community your most recent experience at the Paradisus Cancun hotel. We are delighted to know that you could fully enjoy your vacation with your family. Today we are one of the most prestigious accommodation options in Cancun, because thanks to the efforts of our great team and the recommendations of our...

Reviewed 26 February 2017 via mobile

One of my favorite places. From right out of the airport to your first step into the resort we were greeted with nothing but friendly faces. We were offered the Royal Service upgrade and very happy that we did it. Our Butler Susan took great care of us no matter what we needed. Susan was there every day and always...

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Thank Michael S
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Michael S Our goal is always to provide the best service for you and your loved ones and we are happy to know that we have done the best. Every day our task is seeking improvements and to implement programs that will help us get closer to our ultimate goal, the total satisfaction of our customers. Please do not...

Reviewed 26 February 2017 via mobile

My family and I took our first all inclusive vacation to Paradisus Cancun. The resort was clean, with a beach next to it. The atmosphere was pleasant the staffs were great. Our 2 girls didn't want to leave even though we have been here for 7 days. Here we had an opportunity to get to know many great staff. The...

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Helpful?
Thank John B
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear John B Thank you for sharing with the traveling community your most recent experience at the Paradisus Cancun hotel. Our goal is always to provide the best service for you and your loved ones and we are happy to know that we have done the best. We will be honored to have you here again. Best regards Ricardo Reyna...

Neils Harbour, Canada
Reviewed 26 February 2017

We had a great stay at this hotel. We are Club Melia members so we stayed in the members only pyramid. The food is great. The buffet area was always quite busy (March Break) so we had to wait for seats at times. The water at the beach was rough during our stay so we mostly swam in the pool....

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1Thank Cheryl F
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Cheryl F I want to thank you for taking the time to share with us your most recent experience at Paradisus Cancún. I want to extend to you the most cordial invitation to stay with us again in the future so you can still enjoy the wonderful things that this destination has to offer. We will be honored to...

New York
Reviewed 25 February 2017 via mobile

We just returned from a wonderful week long vacation. The hotel and the beach are beautiful. The food at the buffet is really good with a lot of variety. The extra expense for the family concierge level is worth every penny. Mitzy and Gloria are outstanding! They are very friendly and eager to assist with anything you need. They made...

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1Thank Tadny
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Tadny I want to thank you for taking the time to share with us your most recent experience at Paradisus Cancún. All our team is always looking for the improvement of all our services, we have a strong commitment to make you feel as in home and enjoy all the wonders that the Mexican Caribbean has to offer. We...

New York City, New York
Reviewed 25 February 2017

Mediocre hotel with great service, ok food, great beach location. But will not go back as the quality of the hotel rooms were old and small. We traveled through the Melia club, through RCI and it was very clear we were secondary guests and were not offered the same amenities or well cared for rooms as their club members. They...

Review collected in partnership with this hotel
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Thank nserra01
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear nserra01 Thank you for sharing with the traveling community your most recent experience at the Paradisus Cancun hotel. First let me extend you an apology for the inconvenience you had during your stay with us. I want you to know that part of our improvement process is to locate faults and implement programs that we have to resolve these...

New York, NY
Reviewed 25 February 2017 via mobile

Sadly, we'll we leaving this paradise in a few hours after a week of a nearly perfect vacation. This has been our 8th stay at Paradisus Cancun and each of them was better than the last. The staff are marvelous and the beach just couldn't be any better. I must admit that we also lucked out with barely a cloud...

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1Thank rzolt
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear rzolt Thank you for sharing with the traveling community your most recent experience at the Paradisus Cancun hotel. All our team is always looking for the improvement of all our services, we have a strong commitment to make you feel as in home and enjoy all the wonders that the Mexican Caribbean has to offer. Hope to see you...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Free Internet
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more   less 

Additional Information about Paradisus Cancun

Address: Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $428 - $804 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Cancun 4.5*
Number of rooms: 678
Reservation Options:
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Also Known As:
Gran Melia Cancun Hotel Cancun
Cancun Gran Melia
Grand Melia Cancun
Melia Cancun
Hotel Style:
#7 Business Hotel in Cancun
#18 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#20 Top resorts Hotel in Cancun
#21 Luxury Hotel in Cancun
#22 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Cancun staff and other travellers.
816 questions
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Questions? Get answers from Paradisus Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay extra for ocean view - lagoon view was actually a roof and McDonald's.”
prplbunny, 26 Apr 2017 | Read review
“The best rooms are for members of Club Melia, they arfe not standard rooms but spacious with kitchens and living rooms.”
francon633, 24 Apr 2017 | Read review
“Look for building 2 or 3. A lower floor might be better for room size.”
, 20 Apr 2017 | Read review
“Families should try to stay on the side with family concierge as the pool on that side is quieter and does not contain a swim up bar.”
JTO_10, 19 Apr 2017 | Read review
“Rooms in the fifth tower have outside jacuzzis and beautiful views. But long walk from center of the hotel.”
jewelz20152016, 19 Apr 2017 | Read review
5 of 5