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Paradisus Cancun

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Traveller (8588)
Pool & Beach (1867)
Room & Suite (1241)
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Overview
  • Excellent65%
  • Very good23%
  • Average8%
  • Poor2%
  • Terrible2%
Travellers talk about
“market grill”(782 reviews)
“royal service”(1,457 reviews)
“mole”(615 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (10,345)
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1,598
616
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4,000
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616
175
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301 - 305 of 6,557 reviews
Reviewed 25 January 2018

We went at Paradisus Cancun the first time in 2014, one time in 2016 and 2 times in 2017 We were with Family Concierge and it's because of them that we went back. Our family concierge butler were Alvaro in 2014 and 2016 and Fernanda...More

Thank 762joelt
Response from Jair P, Gerente at Paradisus CancunResponded 27 January 2018

Dear user 762joelt Thanks for giving us your comments. We are happy that the time you were with us was full of good things. Our team will always be aware of the small details so that you can just relax and enjoy the great wonders...More

Reviewed 24 January 2018

Just returned from holiday at the Paradisus Hotel. When you walk into the hotel it’s very impressive and smells beautiful. We were in Pyramid One which to be fair was a very tired room but very clean and the best bed ever! Bathroom was a...More

2  Thank dbearch
Response from Jair P, Gerente at Paradisus CancunResponded 27 January 2018

Dear dbearch Thanks for these comments. We are delighted to know that our team and our hotel lived up to your expectations. We thank you also for taking the time to share this with the traveling community. We hope that in the future you will...More

Reviewed 24 January 2018 via mobile

My family of eight vacationed at the Paradisus Cancun during the New Year holiday for ten days. We are Club Melia members, this was our second trip to the Paradisus Cancun and it did not disappoint again. The food, service, grounds, pool and beach areas...More

1  Thank Esme S
Response from Jair P, Gerente at Paradisus CancunResponded 25 January 2018

Dear Esme S Thank you for taking the time to share your last experience at our hotel. Are great news for us to know that our team would fulfill your expectations. I can assure you that our first priority are our guests. We have a...More

Reviewed 24 January 2018 via mobile

We just returned from a 5 day stay at the paradisus. It was very clean, food was greatvstaff was friendly!!! We upgraded to the royal service. We did get some awesome perks but we felt it wasn't worth the extra charge. Of you want to...More

2  Thank Markell B
Response from Jair P, Gerente at Paradisus CancunResponded 25 January 2018

Dear Markell B Thank you for bringing us to these comments. We are very happy to know that you enjoyed the great amenities that our hotel offers, and that knowing that fulfilling your expectations is the main reason to feel satisfied. We hope that in...More

Reviewed 23 January 2018

We were swept away from the moment we entered the atrium, which really does live up to its "Paradisus" name. The aroma alone was enough to make us want to prolong our stay. I never got over that heavenly smell every time we left our...More

Review collected in partnership with Meliá Hotels International
2  Thank Bruce H
Response from Jair P, Gerente at Paradisus CancunResponded 25 January 2018

Dear brucehD8117BA Thank you for this review. For us the opinion of our guests is the most valuable thing we have. We always try to meet the expectations of our guests. Comments like this help us to know what we can improve and what we...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Free Parking
Free Internet
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Children Activities (Kid / Family Friendly)
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Golf Course
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$274 - US$586 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Cancun
#15 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#24 Top resorts Hotel in Cancun
#25 Luxury Hotel in Cancun
#25 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$274 - US$586 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Cancun
#15 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#24 Top resorts Hotel in Cancun
#25 Luxury Hotel in Cancun
#25 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (8588)
Pool & Beach (1867)
Room & Suite (1241)
Dining (815)
Family and Play Areas (117)
Amenities (88)
Business Centre & Event Rooms (16)
Questions & Answers
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BeachBuMTx77
21 April 2018|
Answer
Response from Denise T | Reviewed this property |
The pool temps will be no problem, they have several different pools, one pool was heated a little more than the others, and they have a kids pool. The pool by the swim up bar is a little deep but you should be fine, it... More
1
Vote
Latavia D
17 April 2018|
AnswerShow all 3 answers
Response from Denise T | Reviewed this property |
No holds and no fees.
0
Votes
Room Tips
"Stay in pyramid 3"
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"Second floor rooms have the biggest balaconies"
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"our room faced the ocean and had a dining /seating area which was great for eating room service while..."
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"We had a nice room on the second floor overlooking the pools. Gorgeous view."
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