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Paradisus Cancun

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#20 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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Paradisus Cancun
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8,374 Reviews from our TripAdvisor Community

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Showing 5,244: English reviews
Greensboro, North Carolina
Reviewed 2 December 2016

I travel alot. This was the first vacation I went on in another country and without my man and I had the most wonderful time. I did not want to leave. The staff were so friendly and respectful and that was my favorite part. If I looked like I was thinking about a drink somebody offered me one. I am...

Review collected in partnership with Meliá Hotels International
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1Thank bernettat2016
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear bernettat2016 I want to thank you for sharing with us your most recent experience in the Mexican Caribbean. It’s an honor for us know that the time you spent here became in amazing memories in company of your family and we feel happy to be part of this. We hope that in the future you can give us the...

British Columbia, Canada
Reviewed 2 December 2016

Excellent food, large, clean rooms, superlative service, great amenities for children, oceanfront, wonderful place for family vacation! Staff goes above and beyond to accommodate your every request, well-trained. We would definitely return to Paradisus Cancun, hard to beat.

Review collected in partnership with Meliá Hotels International
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2Thank lesliemY5738CQ
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear lesliemY5738CQ Thank you for sharing your good references about the Paradisus Cancun hotel. We are sure, that the wonderful experiences that you experienced with us, are a product of the good work and effort of our team. We hope that in the future we will have the opportunity to host you again to live the great things that we...

Antioch, Illinois
Reviewed 2 December 2016

This resort is great and the food was absolutely AMAZING!! The butler service was lacking in quality to what we have had at other resorts so its not worth paying for. Other than that, I recommend this resort!

Review collected in partnership with this hotel
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1Thank 711mandi
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear 711mandi It is an honor to have been your host hotel. We hope that in the future you'll give us the opportunity to host you here again and enjoy the great wonders that we have to offer. Please do not hesitate to contact us for any additional information on your next trip to Cancun. Best regards Ricardo Reyna Hotel...

Raleigh, North Carolina
Reviewed 2 December 2016

Good value. Clean hotel. Great views. Friendly staffs. Easy access to beach. Love the Beautiful connected pools. that Great drinks. Will come back again. The Asian food is under par. Overall Food quality is B+

Review collected in partnership with Meliá Hotels International
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Thank Cheung1
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Cheung1 On behalf of all who make this great team I want to thank you for share your comments, It's an honor for us be part of the greatest memories that you have from this place. I want to take this opportunity to tell you that all the comments you made for us will be taken in consideration to...

Tulsa, Oklahoma
Reviewed 1 December 2016

We was enjoying food on site Paradisus Hotel very much especially the Bana restaurant , We stayed there 5 nights 6 days, when we bought a package that included air fare plus room with inclusive, we did not know the price we paid for is 1 floor room, when we were there that time no vacant room for upgrade as...

Review collected in partnership with this hotel
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Thank Mary H
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Mary H Thank you for sharing with us such a detailed review of our services. It is for us an honor to be your hosts during your vacation in Cancun, today we are considered one of the best destinations for vacation and our hotel must be up to all these expectations. I want to take this moment to thank...

Bloomfield Hills
Reviewed 1 December 2016

Spent four nights with our 11 year old grandson. Family Concierge well worth it. Our "Butler" Alexander was terrific and very responsive. Yes, the cell phones to contact the Butler do not always work well, but it was no big deal. Check in with Family Concierge was quick as was check out, and the lounge with a small pool table...

Review collected in partnership with Meliá Hotels International
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Thank Lane Pine P
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Lane Pine P Thank you for sharing with us such a detailed review of our services. It is for us an honor to be your hosts during your vacation in Cancun, today we are considered one of the best destinations for vacation and our hotel must be up to all these expectations. Glad you could enjoy Family Concierge services,...

Chicago
Reviewed 1 December 2016

The hotel is large, very pretty and all of the staff are so friendly. We got married here, the wedding and spa were amazing and the resort made it easy to organize for all of our wedding guests. The baby and kids zones are awesome and our butler Fernanda could not have been better! We will be back for future...

Review collected in partnership with this hotel
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1Thank E4291GYashleyb
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear E4291GYashleyb Thanks for choosing us as your host hotel and for sharing with us your comments. It fills us with happiness to know that we could be at the level of your expectations and know the efforts of all who work here it's recognized with good reviews and recommending our hotel. I want to extend my most cordial invitation...

Indiana
Reviewed 30 November 2016

This hotel was PERFECT for the family. We stayed 5 nights over Thanksgiving, and met with extended family (total of 9 of us). The vacation was not without some hiccups, but overall- it was absolutely wonderful and well priced with children. We have stayed in Cancun several times, and I would come back here with the kids. Pros 1- Gorgeous...

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1Thank ilovestats
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear ilovestats Thank you for sharing with the traveling community your experience at Paradisus Cancun hotel. We are very happy to know that the time you were with us enjoyed it to the fullest. Today we are one of the most prestigious accommodation options in Cancun, because thanks to the efforts of our great team and the recommendations of our...

Reviewed 30 November 2016

Interesting architecture,good location, manicured gardens and a lot of vegetation inside of the pyramids give a unique feeling to the resort. Decent food and a lot of options for dinner reservations are just one phone call away. The lounge area is nice but small for the shows performed every night . I'm sure the resort can find a better solution...

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Thank c-florian
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear c-florian Thank you for sharing with the traveling community your most recent experience at the Paradisus Cancun hotel. We are delighted to know that you could fully enjoy your vacation with your family. Our goal is always to provide the best service for you and your loved ones and we are happy to know that we have done the...

Blainville, Canada
Reviewed 29 November 2016

We stayed at Paradisus Cancun and loved the nice look of this hotel. We got great service from Family Concierge, especially Gabriel Our favourite meal was the Tapas at the Vento and we got extraordinary service for our waiter, Carlos. The beach is awesome. Rooms are OK

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1Thank Me T
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Me T I want to thank you for taking the time to share with us your most recent experience at Paradisus Cancún. For us it is an honor to know that we have been your host in many different occasions, and we are proud that in each and every one of those times, we meet our goal, your total...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more   less 

Additional Information about Paradisus Cancun

Address: Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $508 - $872 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Cancun 4.5*
Number of rooms: 678
Reservation Options:
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Also Known As:
Gran Melia Cancun Hotel Cancun
Cancun Gran Melia
Grand Melia Cancun
Melia Cancun
Hotel Style:
#7 Business Hotel in Cancun
#18 Family Hotel in Cancun
#19 Top resorts Hotel in Cancun
#19 Romantic Hotel in Cancun
#20 Luxury Hotel in Cancun
#20 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Cancun staff and other travellers.
723 questions
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Questions? Get answers from Paradisus Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid rooms in Pyramid 3 if you rest early. Rooms in building 2 are much quieter and also closer to kid zone and kid pool.”
 of 5 bubbles BCtravelerette, 21 Feb 2017 | Read review
“Pyramid 3, upper floor, ocean or lagoon view. All have large terraces.”
 of 5 bubbles cubaboundmanitoba, 21 Feb 2017 | Read review
“Ocean front rooms are unbelievable”
  • View from the ocean front room
 of 5 bubbles jsl898, 20 Feb 2017 | Read review
“Mientras más arriba se escucha menos la música de las áreas centrales en las noches.”
 of 5 bubbles ahtzirim2017, 18 Feb 2017 | Read review
“Lagoon side rooms are very nice too!!”
 of 5 bubbles cionavysubguy, 17 Feb 2017 | Read review
5 of 5