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Paradisus Cancun

Melia.comUS$302*
View Deal
#22 of 182 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$429*
US$302*
Great Deal
US$355*
US$422*
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Paradisus Cancun
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8,755 Reviews from our TripAdvisor Community

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There are newer reviews for Paradisus Cancun
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Showing 5,496: English reviews
Leon, Mexico
Reviewed 2 weeks ago

The upgrade Royal Service was the right thing, all the amenities and the service of the people that work there, you feel like in family, it was excellent, you have to go there, it's worth every penny I pay.

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Helpful?
Thank Jesus U
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Jesus U I want to extend you my warmest gratitude for sharing with us the wonderful moments that you lived in your recent vacations in Paradisus Cancun. On behalf of all who work here, I want to convey to you my warmest invitation to return with us in the future to enjoy all the wonders that this paradise has...

Cardiff, United Kingdom
Reviewed 2 weeks ago

Jan. 21st 2017 -2 weeks. Hotel lovely, staff very pleasant and food first class. Swimming pool freezing, and sea very fierce! Upgraded Hotel suite in Pyramid 3 - FAR TOO NOISEY, day and until very, very late!!! Poolside FAR TOO NOISEY No where quiet to relax and rest !!!

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Helpful?
Thank Jkrob2013
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Jkrob2013 We are more than happy to know our members are enjoying the greatest facilities that our resort has to offer. And I would like to take this chance to thank you for sharing with us these lasts experiences at Paradisus Cancún. Believe me your feedback helps us to be better every day, all comments are sent to those...

Madison
Reviewed 3 weeks ago via mobile

Apart from the check-in process being a complete disaster, the Paradisus was fantastic. Check in was understaffed and not prepared to receive the amount of guests on a Saturday. We thoroughly enjoyed the food selections and our nightly bar ritual. Christian and Luís took very good care of us every night at Tojy Bar. They were both friendly and made...

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Helpful?
Thank MommyLovesChanel
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear MommyLovesChanel We are proud to know that our team meets the objective of providing the best to you and your loved ones, be assured that your comments will send to the people who you mentioned, because for us there is no greater reward than being recognized for the hard work we do every day. On behalf of all who...

Winnipeg, Canada
Reviewed 3 weeks ago

Checkin experience was awful as many miscommunications ruined our first impression of the hotel. We will be staying at a different resort in Cancun, as Paradisus Cancun was very disorganized. However, Paradisus Punta Cana is fabulous!!

Review collected in partnership with Meliá Hotels International
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3Thank 374kristene
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear 374kristene I want to thank you for taking the time to share with the travel community your most recent stay at Paradisus Cancun. It fills us with pride and satisfaction knowing that you could fully enjoy your last vacations. As you mentioned our team will always be with the greater willingness to help you, they are perfectly able to...

Sparks
Reviewed 3 weeks ago

Great stay at this property. Stayed in Royal Service Adults Only section. Had a beautiful ocean view room. The pool and beach area are wonderful. Service was great! Recommend Tempo Restaurant for dining.

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank robynm212
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear robynm212 On behalf of all who make up the team of Paradisus Cancun I want to thank you the time invested in sharing with us your comments about your most recent stay at our hotel. Our whole team has a strong commitment to our guests; because for us the greatest satisfaction is know that all are taking home wonderful...

Phoenix, Arizona
Reviewed 3 weeks ago

The resort overall is kept clean but upon closer inspection needs a lot of work. The food was okay but avoid ENSO and BLUE AGAVE. The beer selection was about as bad as it gets but the buffet was above average and the beach was great. We didn't get our ocean view room the first night and they didn't offer...

Review collected in partnership with Meliá Hotels International
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Helpful?
1Thank J H
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear J H I want to thank the time used to share your new perception of our hotel. We are proud to know that this time we make you feel wonderful, because that will always be our goal. Our work does not stop there, we are in a continuous improvement to reach perfection and share with you all the wonders...

South Plainfield, New Jersey
Reviewed 3 weeks ago

We enjoyed our stay @Paradisus Cancun. It was one of the best experience to stat at all inclusive resort. This resort has good restaurants inside which are already covered in all inclusive.it has nice and clean beach access too. I really love to go back at same resort again.

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Helpful?
Thank Ketan P
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Ketan P I want to take this moment to thank you for comments; all the feedback given to us helps us find all areas of opportunity that we have in the hotel, for us, our guests are paramount and always a pleasure to know that the work of our partners is recognized and appreciated. Please accept my cordial invitation...

Monrovia, Indiana
Reviewed 3 weeks ago

My family stayed at this resort for 2 weeks and it was amazing. We choose the family concierge room, which was wonderful! The food was good, resort was clean, and everyone was super accommodating. Our very best part of our 2 week trip was our butler, Josue. He checked on us daily, made dinner reservations for our family, brought my...

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Helpful?
Thank meganprater
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear meganprater Thank you for taking the time to share these good comments about your most recent experience at Paradisus Cancun hotel. We are happy to have met your expectations. Today we are one of the best accommodation options in the destination and we owe this thanks to our incredible team. We hope that in the future we will see...

Greensboro, North Carolina
Reviewed 3 weeks ago via mobile

Paradisus Cancun was the first all inclusive resort I have stayed at. It was a five star experience from the moment you arrive. Check in was quick and easy. The staff was very friendly and service was exceptional. I stayed in an ocean front suite and the view was amazing. Large private balcony to lay out and listen to waves....

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Helpful?
1Thank WB03
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear WB03 Thanks for choosing us as your host hotel and for sharing with us your comments. It fills us with happiness to know that we could be at the level of your expectations and know the efforts of all who work here it's recognized with good reviews and recommending our hotel. I want to extend my most cordial invitation...

Iroquois, Canada
Reviewed 3 weeks ago via mobile

Loved this resort. Very good food at the buffet and some interesting a la carte choices! Great location for traveling with teenagers. You can take the bus for $1 to shopping malls (indoor and outdoor) and right across the street are water activities that include wave runners and parasailing ($)! Favourite thing to do each morning was 10:00 Zumba with...

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Helpful?
Thank PamelaJoan
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear PamelaJoan Thank you for sharing with us such a detailed review of our services. It is for us an honor to be your hosts during your vacation in Cancun, today we are considered one of the best destinations for vacation and our hotel must be up to all these expectations. I want to take this moment to thank you...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Free Internet
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more   less 

Additional Information about Paradisus Cancun

Address: Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $426 - $802 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Cancun 4.5*
Number of rooms: 678
Reservation Options:
TripAdvisor is proud to partner with Prodigios Interactivos SA, Booking.com, Expedia, Travelocity, Orbitz, Hotels.com, Hotwire, TripOnline SA, getaroom.com and HotelQuickly so you can book your Paradisus Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gran Melia Cancun Hotel Cancun
Cancun Gran Melia
Grand Melia Cancun
Melia Cancun
Hotel Style:
#7 Business Hotel in Cancun
#18 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#20 Top resorts Hotel in Cancun
#21 Luxury Hotel in Cancun
#22 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Cancun staff and other travellers.
818 questions
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Questions? Get answers from Paradisus Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay extra for ocean view - lagoon view was actually a roof and McDonald's.”
prplbunny, 26 Apr 2017 | Read review
“The best rooms are for members of Club Melia, they arfe not standard rooms but spacious with kitchens and living rooms.”
francon633, 24 Apr 2017 | Read review
“Look for building 2 or 3. A lower floor might be better for room size.”
, 20 Apr 2017 | Read review
“Families should try to stay on the side with family concierge as the pool on that side is quieter and does not contain a swim up bar.”
JTO_10, 19 Apr 2017 | Read review
“Rooms in the fifth tower have outside jacuzzis and beautiful views. But long walk from center of the hotel.”
jewelz20152016, 19 Apr 2017 | Read review
5 of 5
Melia.com
US$302* /night
View Deal
Booking.comUS$355
TravelocityUS$422
HotelQuicklyUS$429
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*Disclaimer
Prices are for 1 room, 2 adults
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