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Hotel Riu Cancun

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#31 of 181 Hotels in Cancun
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Riu Cancun
Hotel Riu Cancun
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9,694 Reviews from our TripAdvisor Community

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Showing 6,565: English reviews
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Reviewed yesterday NEW

Let me break it down; Hotel itself is pretty nice and very clean. The workers are always cleaning and making sure chairs and pool areas and ready for the day. Really hard workers and ready to help. The location is great for shopping and finding nice little restaurants for those who enjoy traditional mexican food. I checked out the nearby...

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2Thank Charrie M
Reviewed 3 days ago NEWvia mobile

My partner and I went last year for his 40th. This hotel was spotless! The restaurants served lovely food. However make sure you go to front reception a few days before you want to visit a speciality restaurant and book in. We would normally go down for breakfast then go book a restaurant at the reservations desk. We never had...

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3Thank Louise F
Reviewed 3 days ago NEWvia mobile

Hey everyone who's thinking of booking the Riu Cancun. Like yourself I was constantly checking out trip advisor for reviews on this hotel but I went ahead with it anyways. I'll list my honest positives and negatives opinions about the hotel to hopefully help others when looking for reviews. POSITIVES : When I arrived we were greeted with smiles, hellos...

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4Thank James D
Dallas, Texas
Reviewed 3 days ago NEW

Riu Hotel was absolutely NOT worth the money. The hotel is not depicted properly on here. It can be described as the following: extremely tacky, very poor service, awful food and drinks, cheesy entertainment staff, small beach. We had a group of 9, split into 3 rooms. Further details bellow. The service: When we arrived for check in, the front...

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3Thank jessica7eubanks
Reviewed 4 days ago NEWvia mobile

I reserved a room for a five night stay at this location. In Mar 17 I decided to cancel, went on the website and requested a cancellation and go with a different location. On 4/25 the hotel charges me 588.00! I called RIU and the refer me to Ivan supervisor, he refused to refund my money so I am beyond...

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3Thank Tonia H
bolton.uk
Reviewed 4 days ago NEWvia mobile

Visited with my husband for our honeymoon, unbeknown to us it was back end of spring break. 26th march-8th april. We chose this hotel due to location as we're still quite young and like the nightlife and like going out enjoying ourselves (normally). Didn't like our room or view so we chose to upgrade and was charged £340 for the...

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2Thank leahm48
Dallas, TX
Reviewed 5 days ago NEW

This place had everything you need. Food was good. Service was great. We traveled 4/20-4/23. 16 of us went. They were able to accomodate everything. We ate the buffet every morning and once for dinner. Also had the Italian restaurant for dinner and it was great. Only small glitch is wifi is only free in the lobby. But we didn't...

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1Thank Birdman33
Ontario
Reviewed 5 days ago NEW

It seems wherever we went in Cancun, people were holding and hawking animals - birds, iguanas, and perhaps worst of all, tiger and lion cubs, for photo ops. All claimed the animals were "rescued" - as if. These mercenary and merciless displays cause immeasurable animal suffering. Please: Don't support them. Tourist's dollars are what drive them. Which is why we...

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4Thank stkittchick
Reviewed 6 days ago NEW

Fantastic hotel and amenities, right on the beach, 5 great restaurants to chose from. Pool bars etc. Staff are so helpful, and cant do enough for you. Rooms have their own mini bar, complete with optics and sprits, rooms cleaned every day. Fantastic views from higher floors. Highly recommend this hotel, would certainly return.

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2Thank Stephen H
Minto, Canada
Reviewed 1 week ago via mobile

We was there from April 14 to the 21 , had a great time , great food and drinks, I would give this resort a 4.5 star, just because there is no free wifi in your room or room service. But yes we will be going back there. 😎

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3Thank jules f

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Internet
  • Free Parking
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Located in "Corazone", Cancun's resort area. 14-Storey main building and a 5-storey annex building. On the beachfront. Complimentary sun loungers on the beach. 20 M/65 ft. From a shopping centre. 10 Km/6.2 Miles from downtown Cancun. 20 Km/12.5 Miles from Cancun Int'l. Airport. Credit cards accepted: MasterCard, Visa ... more   less 

Additional Information about Hotel Riu Cancun

Address: Blvd. Kukulcan | Km 9, Manzana 50, Lote 5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $317 - $673 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Cancun 3.5*
Number of rooms: 569
Reservation Options:
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Also Known As:
Riu Cancun Hotel Cancun
Riu Cancun Mexico
Cancun Riu Hotel
Rui Cancun
Hotel Style:
#24 Romantic Hotel in Cancun
#25 Spa Hotel in Cancun
#28 Top resorts Hotel in Cancun
#30 On the Beach Hotel in Cancun
#39 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Cancun staff and other travellers.
924 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean View!!!”
  • Sunrise
639charriem, 29 Apr 2017 | Read review
“don't choose a room in this hotel. choose another resort.”
jessica7eubanks, 27 Apr 2017 | Read review
“6th floor of the building above the pool has great views and you can connect to the free wifi at the pool/bar area from the balcony!”
trinitravelgirl, 22 Apr 2017 | Read review
“Stay away from the 13th floor if you want a view see picture”
mikeT9200WX, 20 Apr 2017 | Read review
“Lower room makes use of the stairs easier when the lifts are busier but also still have a good view.”
JamesPlusStacey, 19 Apr 2017 | Read review
5 of 5