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GR Solaris Cancun

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Traveller (4036)
Pool & Beach (968)
Room & Suite (743)
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Overview
  • Excellent53%
  • Very good29%
  • Average11%
  • Poor4%
  • Terrible3%
Travellers talk about
“marco polo”(855 reviews)
“swim up bar”(289 reviews)
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Reviews (5,181)
There are newer reviews for GR Solaris Cancun
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4,295 results
Traveller rating
2,067
1,311
528
235
154
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2,067
1,311
528
235
154
Show reviews that mention
All reviewsmarco poloentertainment staffswim up barmagic showtime shareocean viewadult poolkids clubper devicelower poolnightly showsmain poolmexican nightmake reservationspicky eatertimeshare presentationall inclusive resort
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1,681 - 1,685 of 4,295 reviews
Reviewed 9 August 2015

there are some positives - the nightly shows were well done (the magic show was great) and the rooms are nicely furnished. The release of the baby sea turtles was really neat. But I wouldn't stay here again. We were celebrating our 25th anniversary although...More

3  Thank tigercruiser
Response from SolarisHotels, Social Media Manager at GR Solaris CancunResponded 11 August 2015

Please accept our apologies for not meeting your expectations; we are grateful for your honest review; it is one of the best ways to improve our services therefore it helps us know what we are doing right and what we can improve. The menus are...More

Reviewed 9 August 2015 via mobile

When I first went to my room, I was disappointed. Undersized elevators and average rooms had me a little down. But, what the hotel offers in food and entertainment outweighs the plain room. They have very good entertainment at night and the food is also...More

1  Thank JimmyCutler C
Reviewed 7 August 2015 via mobile

Walls paper thin so you can hear EVERYTHING. Hotel was OK, staff was better when you tip good. Do not fall for their "presentation" to buy into their properties. A 90 minute presentation turns into 3 hours of pure hell. The don't take no for...More

2  Thank ctrl.alt. d
Response from SolarisHotels, Social Media Manager at GR Solaris CancunResponded 9 September 2015

We are grateful for your honest feedback therefore it helps us to improve our services and achieve an unforgettable vacation for our guests. In regards to the maintenance of the pool, we used chemicals to clean it every day and we constantly monitor our work...More

Reviewed 6 August 2015

Check in was a breeze (got to check in early); hotel was very nice & clean. Felt pressured into buying into the time share. Chairs were reserved EARLY by towels - which we ended up doing also to be able to have a chair. Entertainment...More

1  Thank FamilyofFourSmith
Reviewed 5 August 2015 via mobile

It was our first time in cancun, and I can only say it was a great experience for my family and myself, they had so many activities for the kids but also for the adults. The entertainment staff was great specially Angie she is a...More

Thank zoeykings
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Beachfront
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Adult pool
Outdoor pool
Details
Price range
US$194 - US$466 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Family Hotel in Cancun
#29 Business Hotel in Cancun
#29 Spa Hotel in Cancun
#33 Luxury Hotel in Cancun
#34 Top resorts Hotel in Cancun
#36 On the Beach Hotel in Cancun
#37 Romantic Hotel in Cancun
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$194 - US$466 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Family Hotel in Cancun
#29 Business Hotel in Cancun
#29 Spa Hotel in Cancun
#33 Luxury Hotel in Cancun
#34 Top resorts Hotel in Cancun
#36 On the Beach Hotel in Cancun
#37 Romantic Hotel in Cancun
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (4036)
Pool & Beach (968)
Room & Suite (743)
Dining (353)
Amenities (158)
Family and Play Areas (56)
Business Centre & Event Rooms (9)
Questions & Answers
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phyllisorlando
17 June 2018|
AnswerShow all 2 answers
Response from SolarisHotels | Property representative |
Hello phyllisorlando: Yes. Mexican shows on Mondays. regards!
1
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phyllisorlando
12 June 2018|
AnswerShow all 4 answers
Response from SolarisHotels | Property representative |
Hello Phyllisorlando: Please contact us at this number 1-877-270-04-40 and we will gladly help you giving answers to all your doubt regarding fees, payment methods and cancellation policies. Regards!
1
Vote
Google Translation
phyllisorlando
26 May 2018|
Answer
Response from SolarisHotels | Property representative |
Dear Phyllisorlando: No, only 1st and 7th level are for smokers. In the other levels the smoke does not come to the rooms. Regards!
1
Vote
Google Translation
Room Tips
"Room was nice and clean. Had everything we needed."
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"We usually get a room on the side, with views of both the ocean and the laguna. This year I was upgraded to..."
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"Try to get a room with ocean view."
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"Ocean view was a view of the garbage / power washing area with a slight view of the ocean. My recommendation..."
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