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there are some positives - the nightly shows were well done (the magic show was great) and the rooms are nicely furnished. The release of the baby sea turtles was really neat. But I wouldn't stay here again. We were celebrating our 25th anniversary although...More
3 Thank tigercruiser
Response from SolarisHotels, Social Media Manager at GR Solaris CancunResponded 11 August 2015
Please accept our apologies for not meeting your expectations; we are grateful for your honest review; it is one of the best ways to improve our services therefore it helps us know what we are doing right and what we can improve.
The menus are...More
When I first went to my room, I was disappointed. Undersized elevators and average rooms had me a little down. But, what the hotel offers in food and entertainment outweighs the plain room. They have very good entertainment at night and the food is also...More
Walls paper thin so you can hear EVERYTHING. Hotel was OK, staff was better when you tip good. Do not fall for their "presentation" to buy into their properties. A 90 minute presentation turns into 3 hours of pure hell. The don't take no for...More
2 Thank ctrl.alt. d
Response from SolarisHotels, Social Media Manager at GR Solaris CancunResponded 9 September 2015
We are grateful for your honest feedback therefore it helps us to improve our services and achieve an unforgettable vacation for our guests.
In regards to the maintenance of the pool, we used chemicals to clean it every day and we constantly monitor our work...More
Check in was a breeze (got to check in early); hotel was very nice & clean. Felt pressured into buying into the time share. Chairs were reserved EARLY by towels - which we ended up doing also to be able to have a chair. Entertainment...More
It was our first time in cancun, and I can only say it was a great experience for my family and myself, they had so many activities for the kids but also for the adults. The entertainment staff was great specially Angie she is a...More