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GR Solaris Cancun

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Traveller (4036)
Pool & Beach (968)
Room & Suite (743)
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Overview
  • Excellent53%
  • Very good29%
  • Average11%
  • Poor4%
  • Terrible3%
Travellers talk about
“marco polo”(855 reviews)
“swim up bar”(289 reviews)
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Rooms
5 Jul6 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (5,178)
There are newer reviews for GR Solaris Cancun
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4,292 results
Traveller rating
2,065
1,310
528
235
154
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2,065
1,310
528
235
154
Show reviews that mention
All reviewsmarco poloentertainment staffswim up barmagic showtime shareocean viewadult poolkids clubper devicelower poolnightly showsmain poolmexican nightmake reservationspicky eatertimeshare presentationall inclusive resort
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1,721 - 1,725 of 4,292 reviews
Reviewed 13 July 2015 via mobile

This year I thought would be like others but GR has so many new staff that could use a course on how to treat the guest I complained to the premier staff who did nothing Marco and Gabby they only wrote down my complaints only...More

Thank Myra C
Response from SolarisHotels, Social Media Manager at GR Solaris CancunResponded 23 July 2015

We appreciate your feedback especially as one of our Solaris members. We regret not having met your expectations during your stay, but we appreciate you for taking the time to share your experience; this helps us know our areas of opportunity so we can provide...More

Reviewed 13 July 2015

We visited from the UK (London) at the beginning of July and loved it. Lots of entertainment, parties, great food (range including salads, grilled fresh meat and food for kids). The kids club was excellent and the ladies did a great job of keeping our...More

1  Thank Mark W
Response from SolarisHotels, Social Media Manager at GR Solaris CancunResponded 23 July 2015

Thank you so much for sharing your review con TripAdvisor. We are very glad you and your family had an amazing time enjoying every single moment. We appreciate for mentioning how great the Mini Club was and that your kids had a great time. We...More

Reviewed 13 July 2015

I am mega impressed with the Management, Entertainment Staff, Shows, Marco Polo, Rossmarinus, Tehuacan & Café Solaris services. It was sad to see Ramon Solis leave, but wish him the very best in his new endeavor. Congrats to Ray Rios on his new job as...More

1  Thank margaretyordan
Response from SolarisHotels, Social Media Manager at GR Solaris CancunResponded 24 July 2015

Dear Margaret, Thank you for your amazing comments about your home away from home, GR Solaris. It is an honor to read your review. We are glad you had a blast and enjoyed the premises and the great staff services, especially the once you mentioned....More

Reviewed 11 July 2015

Pros: The location is great (though the slope to the water is pretty steep and hard to walk on). The rooms were clean, and the view from the balcony was beautiful. The grounds were well-kept Adults-only pool was a nice escape (though there was sometimes...More

Thank mshellanne
Response from SolarisHotels, Social Media Manager at GR Solaris CancunResponded 14 July 2015

Please accept our apologies for not meeting your expectations; we are grateful for your honest review. It is one of the best ways to improve our services therefore it helps us know what we are doing right and what we can improve. The menus are...More

Reviewed 10 July 2015 via mobile

The hotel has been great 2nd time in a row!!! My only complaint that I need to let viewers know is...if you decide to book parasailing through AguaWorld at GR Solaris down stairs, do not attempt to walk to the location on the beach. You...More

1  Thank MartinaCaligirl1
Response from SolarisHotels, Social Media Manager at GR Solaris CancunResponded 24 July 2015

We are truly sorry for the inconveniences you encountered during your stay, but we appreciate you for taking the time to share your experience; this helps us know our areas of opportunity so we can provide better services to all of our guests. We have...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Beachfront
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Adult pool
Outdoor pool
Details
Price range
US$193 - US$464 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Family Hotel in Cancun
#29 Business Hotel in Cancun
#29 Spa Hotel in Cancun
#33 Luxury Hotel in Cancun
#34 Top resorts Hotel in Cancun
#36 On the Beach Hotel in Cancun
#37 Romantic Hotel in Cancun
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$193 - US$464 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Family Hotel in Cancun
#29 Business Hotel in Cancun
#29 Spa Hotel in Cancun
#33 Luxury Hotel in Cancun
#34 Top resorts Hotel in Cancun
#36 On the Beach Hotel in Cancun
#37 Romantic Hotel in Cancun
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (4036)
Pool & Beach (968)
Room & Suite (743)
Dining (353)
Amenities (158)
Family and Play Areas (56)
Business Centre & Event Rooms (9)
Questions & Answers
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phyllisorlando
17 June 2018|
Answer
Response from Naresh S | Reviewed this property |
Hi Phyllis, I honestly can’t remember what’s on Monday but I due remember on Tuesday there is a Mayan show while having a dinner buffet.
1
Vote
phyllisorlando
12 June 2018|
AnswerShow all 4 answers
Response from SolarisHotels | Property representative |
Hello Phyllisorlando: Please contact us at this number 1-877-270-04-40 and we will gladly help you giving answers to all your doubt regarding fees, payment methods and cancellation policies. Regards!
1
Vote
Google Translation
phyllisorlando
26 May 2018|
Answer
Response from SolarisHotels | Property representative |
Dear Phyllisorlando: No, only 1st and 7th level are for smokers. In the other levels the smoke does not come to the rooms. Regards!
1
Vote
Google Translation
Room Tips
"Room was nice and clean. Had everything we needed."
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"We usually get a room on the side, with views of both the ocean and the laguna. This year I was upgraded to..."
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"Try to get a room with ocean view."
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"Ocean view was a view of the garbage / power washing area with a slight view of the ocean. My recommendation..."
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