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GR Solaris Cancun

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#29 of 181 Hotels in Cancun
Certificate of Excellence
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GR Solaris Cancun
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4,148 Reviews from our TripAdvisor Community

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There are newer reviews for GR Solaris Cancun
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Showing 3,478: English reviews
A TripAdvisor Member
1 review
Reviewed 1 week ago via mobile

I stayed here with my husband as a couples getaway. The grounds are pretty clean. Rooms were clean as well. Staff wasn't as friendly as I expected. I paid for a room with a hot tub on the balcony and 2 out of the 4 nights I was there, the hot tub wasn't working. I called down several times to...

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Helpful?
Thank A TripAdvisor Member
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear Traveler: We are truly sorry for the inconveniences you encountered during your stay. Thank you for sharing your Solaris experience at TripAdvisor. This helps us know our areas of opportunity so we can provide better services to all of our guests. One of our main highlights of our Resorts is to offer an outstanding customer service and apparently we...

Fargo, North Dakota
Reviewed 1 week ago

My girlfriend and I just went to GR Solaris for 10 days and it was the most amazing experience that we have had. The food and Drinks were amazing. All of the hotel staff was great. I would like to give a shout out to the pool entertainment staff Jona, Dalina, Fernanda, Lalo, Marco and Renata. They made us feel...

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Helpful?
1Thank pay2n34
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear Pay2n34: We are very happy to know that you had an amazing vacations at GR Solaris, also we are grateful for your time by sharing your review on TripAdvisor. On the other hand, it is an honor to read how our staff members did everything in their hands to assure you a memorable experience. Lastly, we look forward to...

Reviewed 1 week ago via mobile

The kids love going to the kids club here. It is practically the reason we come here. My 8 and 5 year old insist coming here to see Karen, she has watched over them the on all our 3 stays here. This year we met Yesi and Valeria and they are great too. I also wanted to mention the waiter...

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Helpful?
Thank cesar v
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear Cesar v: We appreciate your positive comments about our Kids Club, and the fact that your children thoroughly enjoyed the activities performed there. On the other hand, thank you for taking the time of sharing the names of the staff that made of your recent vacation at our Resort a memorable experience. By last, we appreciate the opportunity of...

Austin, Texas
Reviewed 2 weeks ago

We booked GR Solaris by mistake (meant to book the other Solaris where we stayed a few years back) and couldn't be happier of that "mistake". The hotel has an amazing staff, courteous and not trying to sell you something every 3 minutes. The food was great, and the heated pools clean and fun for the entire family. They have...

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2Thank tulliaw
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear Tulliaw: We are happy to read that you had such a nice Solaris experience. Also thanks for sharing your review on TripAdvisor and we are grateful for your overall acknowledgments. By last, we look forward to welcome you back soon for another amazing vacation full of #SolarisPassion! Kind regards! Hoteles Solaris de México, ^P

Surrey, Canada
Reviewed 2 weeks ago via mobile

Me and a friend were recently in Cancun for a week and stayed at the GR Solaris. From the moment we arrived till the moment we left we received nothing but hospitality and amazing service from all the staff we encountered, front desk , room service , bartenders, hosts , servers , literally everyone was super accommodating and friendly ....

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Helpful?
1Thank SarahVanSlag
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear SarahVanSlag: Thanks for taking the time to write a very detailed review on TripAdvisor! We are glad you had a blast and enjoyed our facilities and services; it is one of the highlights of the Solaris family: to offer an exceptional service to every single one of our guests. Also thank you for your kind words; it is always...

Reviewed 2 weeks ago via mobile

Upon arrival we checked in with Mario, who spoke excellent English and was very accommodating. Once we got to our room the luggage arrived directly. Of course we immediately changed into our swim suits and headed to the pool. We got into the pool and swam up to the bar. We were greeted by a very friendly bartender. When I...

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Helpful?
1Thank John Marty N
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear John Marty N: We are happy your overall experience was good and have felt an exceptional service from all the staff; it is one of the highlights of the Solaris family: to offer an exceptional service to every single one of our guests. Also we appreciate your positive comments about the quality of our liquors, and the fact that...

Reviewed 2 weeks ago via mobile

I really enjoyed my stay at GR Solaris. Our room was very nice and I loved the view. The entire staff was so friendly and catered to our needs. The beach at GR is amazingly beautiful!! The guys at the activity desk helped us choose some fun excursions. Although we had a fantastic time at GR Solaris, the food does...

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Helpful?
Thank Cacey B
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear Cacey B: Thank you for sharing your perception about the food on TripAdvisor as well as for your overall nice experience during your vacations with us. Also your feedback is really important to us therefore we can improve our services, especially the ones you mention. We hope to see you soon and best regards from Cancun! Hoteles Solaris de...

Reviewed 2 weeks ago via mobile

Benjamin and Abram at the pool bar were fantastic! They both memorized our order quickly, and made delicious cocktails! They were a huge part in making our vacation special! We even stopped for one last visit on our way out!

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Helpful?
Thank Layn N
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear Layn: It is an honor to read how our staff members did everything in their hands to assure you a memorable experience. Also we are happy to read that you had an overall nice experience. By last, thank you for your review on TripAdvisor and for the opportunity of having been your host in Cancun. Best regards! Hoteles Solaris...

Reviewed 2 weeks ago via mobile

😎 we had the absolute best time ever thanks to Karla, Juan, Leon, Mario, and Rudy . It was for friends trying to have a good time and man did we ever. The staff was outstanding and we are from Las Vegas and we know how to have a good time and are educated on partying. The views and rooms...

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Helpful?
Thank terence w
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear Terence w: Thanks for taking the time to write your review on TripAdvisor! We are glad you had a blast and enjoyed our services and facilities. Also thank you for taking the time of sharing the names of the staff that made of your recent vacation at our Resort a memorable experience as well as for the opportunity of...

Raleigh, NC
Reviewed 2 weeks ago

We keep going back to GR Solaris - the resort is a nice small manageable size Rooms- on the ocean side of the resort all have a great ocean view - and the rooms facing the lagoon are lovely also ( sunset view!). Great food - they have taken our comments about more authentic Mexican food - fantastico! Pools -...

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1Thank NCRaleightraveller
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear NCRaleightraveller: Regarding the food, our chefs work very hard to offer the most delightful menus, it is a pleasure to read how they continue exceeding expectations. Also we are happy your overall experience was good and have felt an exceptional service from all the staff, especially from Yuliana; it is one of the highlights of the Solaris family: to...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
GR Solaris Cancun is an all inclusive beachfront resort that offers a range of facilities and a full slate of activities daily. Guests have access to two swimming pools, a spa tub, a 22.5-Meter (74-foot) stretch of beach, and a fitness center. The hotel also has a marina, where non-motorized water sports, tennis courts, and a volleyball court are available. Other amenities include concierge services, a spa, a hair salon, and laundry facilities (no dry cleaning services). Business amenities include meeting rooms, banquet facilities, event catering, a ballroom, and business center with Internet access (surcharge for all). Three restaurants, two snack bars, and two bars are on site. Room service is available 24 hours a day. NEW Wall climbing and mini cinema Solaris. ... more   less 

Additional Information about GR Solaris Cancun

Address: Boulevard Kukulkan Lote 59 2 Etapa, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $305 - $590 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — GR Solaris Cancun 4*
Number of rooms: 306
Reservation Options:
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Also Known As:
Gr Solaris Cancun Hotel Cancun
Solaris Cancun
Grand Solaris Cancun
Gr Solaris Hotel Cancun
Gr Solaris Cancun & Spa
Gr Solaris Cancun Mexico
Grand Royal Solaris Cancun
Hotel Style:
#23 Spa Hotel in Cancun
#27 Luxury Hotel in Cancun
#27 Top resorts Hotel in Cancun
#29 On the Beach Hotel in Cancun
#30 Business Hotel in Cancun
#34 Family Hotel in Cancun
#37 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from GR Solaris Cancun staff and other travellers.
321 questions
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Questions? Get answers from GR Solaris Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“make sure you book a ocean view”
 of 5 bubbles 851zachb, 8 Dec 2016 | Read review
“high floor, ocean view was amazing”
 of 5 bubbles maryc045, 8 Dec 2016 | Read review
“A/C units can be noisy ours was, room 8756”
 of 5 bubbles vacation125, 4 Dec 2016 | Read review
“Good question!”
 of 5 bubbles radi79, 1 Dec 2016 | Read review
“the best is roome with jacuzzi”
 of 5 bubbles eakalev, 30 Nov 2016 | Read review
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