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GR Solaris Cancun

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#32 of 182 Hotels in Cancun
Certificate of Excellence
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GR Solaris Cancun
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4,240 Reviews from our TripAdvisor Community

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There are newer reviews for GR Solaris Cancun
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Showing 3,533: English reviews
Doral, Florida
Reviewed 2 weeks ago via mobile

I was here for my honeymoon and it was a beautiful experience! We are definitely coming back! Special thanks to the entertainment staff - Chris, Dalina, Lalo, Renata, they make sure you have the best time of your life... young or old you will have a blast with these guys. Bar staff pool area- Abran,Miguel, Eider, They always made sure...

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Helpful?
1Thank ElVecino7
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear ElVecino7: First of all, congratulations! Thank you for choosing us for celebrating this special occasion and sharing your experience on Tripadvisor. On the other part, we are glad you liked the services from the staff; it is one of the highlights of the Solaris family: to offer an exceptional service to every single one of our guests and it...

North Carolina Coast, North Carolina
Reviewed 2 weeks ago

Good location ... Food was really subpar! Drinks were not only watered down but also served in small plastic glasses even inside the bar... The bed and pillows were like sleeping on a hardwood floor!!!

Review collected in partnership with this hotel
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Helpful?
Thank peterfN8021LC
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear peterfN8021LC: We are truly sorry for the inconveniences you encountered during your stay. Thank you for sharing your Solaris experience at TripAdvisor. This helps us know our areas of opportunity so we can provide better services to all of our guests. Regarding the mattress inconvenience please try to consider that it depends on the different preference each person has;...

Reviewed 3 weeks ago

The Staff was very courteous and friendly, the rooms were clean and pretty well maintained. There was some variety with the food and the Deli was the BEST!!! We would recommend this for anyone looking to have a relaxing vacation, without worries!

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Helpful?
2Thank Jason K
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear Jason K: Thank you so much for your review on TripAdvisor, also we are happy to read that you had an overall nice experience and have felt an exceptional service from all the staff. By last, we look forward to welcome you back soon for another amazing vacation full of #SolarisPassion! Have a Happy New Year and best regards...

Reviewed 3 weeks ago

This hotel Needs a lot. Between 2 and 3 stars. No towels after breakfast. Kees not working and you have to que up (Often more than 15 min) to get a new one. Half og the sunbeds om tthe beach is not working. Que for everything. (Food, booking tabels etc)

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Helpful?
Thank Tony H
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear Tony H: Thank you for your remarks on TripAdvisor and also please accept our apologies for any inconvenience that you experienced. Have a Happy New Year. Sincerely yours: Hoteles Solaris de México, ^P

Toronto, Canada
Reviewed 3 weeks ago

I went the week of Dec 23 to Dec 30. I'll start with the norms of the hotel and then go to what stood out to me. Now I have to say that this hotel is pretty much on par with other hotels in Mexico. The hotel is very clean, and the food is mediocre. There are however a la...

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Helpful?
Thank GhettoTraveller
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear GhettoTraveller: We really appreciate the time to write a very detailed review on TripAdvisor. We are happy your overall experience was good and have felt an exceptional service from all the staff; it is one of the highlights of the Solaris family: to offer an exceptional service to every single one of our guests. By last, we look forward...

Reviewed 3 weeks ago

This is my first time going on an all-inclusive resort, so it's brand new experience, I can't really compare it with past experience. Check-in and out was fairly simple, bellboy's services was pretty good. It's nice to get free Wi-Fi because of booking through Expedia. The food: there is always food when I was hungry, no matter what time during...

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Helpful?
Thank Eddy Z
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear Eddy Z: We are very happy to read that you had a really good experience at GR Solaris, also it is an honor to read how our staff members did everything in their hands to assure you a memorable experience; it is one of the highlights of the Solaris family: to offer an exceptional service to every single one...

Washington DC, United States
Reviewed 3 weeks ago

From the friendly staff to the clean rooms it was a blast! Has its own beachfront and lifeguard. Great find with the all inclusive package. Bus stop takes you anywhere up the hotel strip for $3! Food is acceptable and the shows were good.

Review collected in partnership with this hotel
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Helpful?
1Thank Michael H
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear Michael H: Thank you for your overall acknowledgments on TripAdvisor as well for the opportunity of having been your host during your vacations in Cancun. By last, we are looking forward to welcoming you in a near future and pamper you as you deserve. Best Regards! Hoteles Solaris de México, ^P

Lake Forest, Illinois
Reviewed 3 weeks ago via mobile

I'll start by saying I hadn't done an all inclusive prior to my stay at the GR Solaris. So I was prepared for less than 5 star cuisine. I wasn't disappointed. Food was pretty so so. Lunch poolside was burgers etc buffet style. It wasn't high end however it was tasty and I think probably what was to be expected...

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Helpful?
1Thank andrewatgcredit
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear Andrewatgcredit: We appreciate your overall acknowledgments as well for the remarks regarding the food of our nicer restaurant. However we are happy your overall experience was good and have felt an exceptional service from all the staff; it is one of the highlights of the Solaris family: to offer an exceptional service to every single one of our guests....

Reviewed 3 weeks ago

So first the good part. The hotel itself is nice enough, if a bit small. It does have several pools, restaurants, a couple bars, places for kids to play, a nice beachfront, and a comfortable lobby. The room was clean, big enough, and with a good shower. No complaints there, and a big shoutout to the cleaning staff - they...

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Helpful?
1Thank Sergio A. B
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear Sergio A. B: First of all, thank you for posting your review on TripAdvisor as well for acknowledgments on other areas. On the other hand regarding the late check out, we apologizethe perception that you had from our Frontdesk staff, however we will talk to them about this situation. On occasions when the occupation is low we allow late...

Laguna Vista, Texas
Reviewed 3 weeks ago

The resort was OK. We wanted a 4 star all inclusive resort. This place was more like 3 to 3.5 stars. Overall we enjoyed the stay. The staff were friendly and extremely helpful. They made the trip worthwhile. The food wasn't good. Lacked any variety or flavor. Same thing pretty much every day. Reservations were confusing and some restaurants would...

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Helpful?
2Thank Haciendares
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear Haciendares: The menus are monitored regularly; also we enquire constantly our guest's desires and opinions to succeed a perfect menu in our buffets. In our restaurants every day we offer different themed menus. As well, we also have a snack by the pool and a pizza station. Also, we offer at least 2 dinner choices. On the other hand,...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
GR Solaris Cancun is an all inclusive beachfront resort that offers a range of facilities and a full slate of activities daily. Guests have access to two swimming pools, a spa tub, a 22.5-Meter (74-foot) stretch of beach, and a fitness center. The hotel also has a marina, where non-motorized water sports, tennis courts, and a volleyball court are available. Other amenities include concierge services, a spa, a hair salon, and laundry facilities (no dry cleaning services). Business amenities include meeting rooms, banquet facilities, event catering, a ballroom, and business center with Internet access (surcharge for all). Three restaurants, two snack bars, and two bars are on site. Room service is available 24 hours a day. NEW Wall climbing and mini cinema Solaris. ... more   less 

Additional Information about GR Solaris Cancun

Address: Boulevard Kukulkan Lote 59 2 Etapa, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $327 - $593 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — GR Solaris Cancun 4*
Number of rooms: 306
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, BookIt.com, Cheap Tickets and Jetsetter so you can book your GR Solaris Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gr Solaris Cancun Hotel Cancun
Solaris Cancun
Grand Solaris Cancun
Gr Solaris Hotel Cancun
Gr Solaris Cancun & Spa
Gr Solaris Cancun Mexico
Grand Royal Solaris Cancun
Hotel Style:
#26 Spa Hotel in Cancun
#29 Top resorts Hotel in Cancun
#30 Luxury Hotel in Cancun
#30 Business Hotel in Cancun
#31 On the Beach Hotel in Cancun
#34 Family Hotel in Cancun
#37 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from GR Solaris Cancun staff and other travellers.
348 questions
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Questions? Get answers from GR Solaris Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The pool and ocean views are more available for the timeshare owners.”
 of 5 bubbles 536danat, 17 Jan 2017 | Read review
“rooms on the pool side were quieter! Bring small bills for tipping ( which goes a long way!)”
 of 5 bubbles 409bonnieb, 12 Jan 2017 | Read review
“ocean view not lagoon no jacuzzi think 2nd floor”
 of 5 bubbles lynnm712, 12 Jan 2017 | Read review
“Rooms near the elevators are noisy. Ocean front are the best. Ocean view are OK. Some rooms look out on the hotel next door.”
 of 5 bubbles evanderpoe, 4 Jan 2017 | Read review
“Order poolwiew”
 of 5 bubbles C6475TJtonyh, 31 Dec 2016 | Read review
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