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Live Aqua Beach Resort Cancun

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About

#3 of 43 all-inclusives in Cancun
Location
Cleanliness
Service
Value
2023 Travellers' Choice Best of the Best
GreenLeaders Gold level
Live Aqua Cancun, a welcoming place, where being is the first part of feeling. Your senses work together. It's a prism of colors, eclectic rhythms, and seductive details. Enjoy the fusion of idyllic days and energizing nights. It is a monument to your arrival to this Cancun Spa Resort. This sophisticated beachfront resort lies along white sand beaches, across the street from La Isla Shopping Mall and walking distance from some of the best restaurants and shopping malls in the city. Exotic drinks, barefoot luxury and activities overlooking the resort's 8 infinity pools are just part of the exquisite details within our All Inclusive concept. Music worships you at every step, with changes in rhythms that match the emotions you feel and the space around you. The sound is never the same, but always relaxing, exciting and harmonic. Arriving, leaving, just belonging makes you sigh with peace. The Aqua aroma seeps into every nook and cranny up to the sky, down to the sea. Return to yourself.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Aerobics
Car hire
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Snack bar
Special diet menus
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Nightclub / DJ
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Neck massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Private beach
Additional bathroom
Coffee / tea maker
Flatscreen TV
Bath / shower
Bathrobes
Desk
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Bottled water
Iron
Laptop safe
Wake-up service / alarm clock
Minibar
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Romantic
Languages Spoken
English, Spanish

Location

Boulevard Kukulcan Hotel Zone km 12.5, Cancun 77500 Mexico
Name/address in local language
Live Aqua Beach Resort Cancun
16304Reviews1746Q+A100Room tips
Traveller rating
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Jeremy W wrote a review Yesterday
Fort Lauderdale, Florida7 contributions2 helpful votes
Everything about the hotel was great, but the sushi chef Carlos Gongalez went out of his way for us. He created a specific meal for our vegan needs and it was spectacular .. Each of the restaurants are delightful and will taylor the food to your requirement.. The staff throughout the property go above and beyond to help you with your every need.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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SeeSea99 wrote a review 5 Feb
Halifax, Canada8524 contributions669 helpful votes
+1
Hotel's Favourite
We had another fantastic trip to Live Aqua later in December. The magical Christmas touches are everywhere. The weather was perfect with no rain and very pleasant temperatures. It is the perfect time of the year to visit this beautiful luxury resort. A few of the things we loved: Greenery: This resort has lots of tropical greenery which is not common right in Cancun. It really makes it feel extra special. There are flowers, palm trees and so much more. Location: It is close to the airport and few minutes walk to great shopping. Beach: the beach at Live Aqua is definitely the nicest stretch of beach. It is very long and never feels crowded. There are some lovely hammocks which were in use quite a bit on this trip. The beach bar is another plus. They have added even more cabanas on the beach. They work very hard to keep their beach healthy and happy. They have achieved Blue Flag Certification! Pools: The pools are lovely and practically on the beach. No long walks from the pools to the beach. Most of the long stretch of pools are quiet and relaxing. The swim up pool to the far left (if looking at the beach) is separate from the more relaxing pools. They play louder music and it is more lively. There is some music at the other pools which is more relaxing. Signs indicate no personal speakers around the pools though of course you can listen with your ear buds etc. The infinity pool is breathtaking and a wonderful place to cool off while watching that gorgeous ocean. Cabanas: We love that this resort has cabanas and lots of them. Cabanas (roof) are for rent or come with a suite ( Viento, Tierra, Aqua, Fuego or presidential). The bali beds ( no roof are for anyone with no fee. The only exception are the row of bali beds along the long pool which are for rent or with a suite. They have added more cabanas which is great for those really wanting more sun protection and extra comfort. We love that there are so many areas to choose from …on the beach, to mid way and around all of the pools. Food can be served at the cabanas mid way and around the pools. Drinks are served in all areas. Food is not permitted on the beach for environmental reasons. They have a Blue Flag Certification! Dining… We really enjoyed the breakfast at Azur. The buffet at Siete is fantastic as well and it is nice to have the Azur location for a la carte. We also love the small breakfast buffet at the Aqua Club. It has the most beautiful views and has everything we need. We just can’t eat a huge breakfast, lunch and dinner!! We didn’t do room service breakfast on this trip but we will on the next one!! It is always incredible. There are so many wonderful lunch options at this resort. We love Varenna for lunch ( and dinner). I feel like many people miss this spot for lunch. The grill and the hamburger/hot dog cart are great as is the pool menu. Both Azur and Seacorner are practically on the beach and the food is excellent! They also serve paella a few times a week. We never have room for a crepe it seems but the cart is out by the entrance door near Aka Bar around 4. There is also a sushi bar that opens at 5. There are some things to eat at the Starbucks café and all is included. I always check the other side of the entertainment sheet when looking for the hours for restaurants and bars. Sometimes one may be closed for a night so for those planners like me, it helps to check which are closed on a night. They sometimes have a Mexican Fiesta with a huge buffet by the pool weather permitting. Also the same happens for circus night. Things do change each week so checking the schedule is a must. We tried the new menu at Siete this trip and it was really good. Badal the manager there is so wonderful and helped explain the menu. They have a salad bar, soup etc to start and you order the main course. There are desserts at the buffet as well. We had a fabulous meal at Mb and it was so very nice to have Chef Wilian back!! He always does an incredible job! We enjoyed Varenna for two of our meals and highly recommend it. They have a new chef and the food is fantastic. Hidden Garden is always a beautiful spot for dinner and we enjoyed every single bite! We missed Azur for dinner this trip. We had room service twice! There is also an outdoor taco spot in the evenings where the BBQ is located. No reservations are required for dinner. If you have a butler ( Aqua Club as well as with a suite) you are able to have them make reservations. That is a great perk for those not wanting to wait to get in. If you go early there is usually no wait but if you go at peak times you may. We always try to go to MB mid week when it is less busy. Many people come for a short stay on the weekends. Entertainment: There are many things going on every day. The key is to make sure you have the entertainment sheet (comes out each Monday) so that you don’t miss anything if you like to keep busy. There is everything from yoga, bingo, several live music sessions, water aerobics, beach volleyball, bracelet making, casino, Mexican Fiesta, circus, DJ, karaoke, music trivia and much more. Be sure to check out the locations of each activity. Things can change each week. They are always trying new things!! When I read reviews that there isn’t any entertainment and I wonder where people are staying haha. There are things happening all day and evening. It is not a huge party resort but there are so many things happening. They aren’t constantly yelling over microphones so you do need to go to the activities. The evening events are in different spots so you do need to check your schedule for locations. There is a bar on the pool level as well as one on the lobby level. A few things happen outside in the evening so check locations. Aqua Club: We had Aqua Club access so we were able to check in and check out here. The staff are so helpful. Daniel we have known for years now and he takes such wonderful care of us! We often have a light breakfast here. It is very quiet and the views are incredible. It is a great place to catch the sunset and to have a wonderful drink prepared by Guillermo. If you have Aqua Club access you will also have butlers. They communicate through What’s App. You are able to book dinner reservations, request some favorites in your fridge etc. They will do anything possible to make your stay the best it can be. Staff: The staff really make this resort special. They are friendly, kind and work incredibly hard. It amazes me at how many staff have stayed at this resort. Having traveled to many other resorts through the years we know that staff move often. We are always impressed at how many remain here and several staff that have left on a positive note, have returned. Cheers to all of the staff at Live Aqua and here are a few mentioned below! Huge shout out to Alfredo, Eliud, Deivid M, Ashley, Graciel and his team, Jonathan C, Luis, Monserrat It was great to meet Sebastian who is assisting Ashley! He fits in perfectly. Aqua Club: Daniel and Guillermo we always love to see. Our concierge Neil and Sebastian were both excellent! Café…Carlos so busy and always so pleasant Towel hut…thank you Flavio for all of your kind assistance and your organizational skills. Great to see you Alexandra. Thank you to all of the staff working at the towel hut and those working sooooo hard making up cabanas….some on this trip were Hector, Edouard, Miguel! Foot massages are the absolute best. Thank you to the two wonderful gals!! Butlers…Sakny, Rodrigo…. These two did a fabulous job! They really are on top of things and we appreciate everything they did each day for us! They were able to make dinner reservations, add our favourites to our fridge, answer any questions etc. Sakny was able to get our clock fixed. Rodrigo was on top of getting our favourite beverages and snacks in our room. If you have never been to Live Aqua before, your butler with show you around your room and explain all about the resort. They will send you updated entertainment info and restaurant info as well. Pool/beach servers… Cesar took fantastic care of us the entire week!! We have known him since we first visited LA. We loved chatting with David Gomez, Aminael, Ale, Marysol, John, Jonny, Roosevelt and many others Bartenders…so many that took care of us…extra thanks to Manual, Florintino, Eli, Crescencio Restaurant: Badal, Susana, Adrian, Efrain, Roy, Cesar, Marcelo, Jovany, Eduardo, Adrian, Helvert, Oscar Chefs ….Wilian and Antonia welcome home!! So wonderful to see you again! Also Damri was the hostess at Verenna during our trip. She is such a sweetheart! Thank you to those taking care of our room. It was spotless! I know there are many many other fabulous staff. Thank you to you all!! See you soon!
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: The sheet you receive has one side for entertainment and the other side restaurant/bar hours and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Alfredo Santamaría, Director General at Live Aqua Beach Resort Cancun
Responded 1 week ago
Thank you for speaking so highly of our service and the quality of experience we offer to our guests. We are completely honored to receive such a positive feedback and read that your expectations were exceeded in every way. We really appreciate your incredible comments to all the staff involved! Thank you so much for your kind words and recommendations for future travelers, we are looking forward to the opportunity to welcoming you back soon. Sincerely, Alfredo Santamaría General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MK B wrote a review Yesterday
1 contribution
By far the best Mexico experience I’ve had. The service and attention to detail has been impeccable. All staff we’ve encountered have been welcoming and truly make you feel at home. Maggie and Roberto and Guillermo have been absolutely amazing and made this an experience we won’t forget. We will be back!
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Chris James wrote a review 23 Feb
London, United Kingdom5 contributions2 helpful votes
We had a great stay at live Aqua. We stayed in a Viento suite. Very nice room. Our package gave access to the aqua club. This is where we had our check in service. You have a stunning welcome and view on the 5th floor club. We were introduced to our butler, in our case we had Roberto and Maggie. They both went out their way to make our stay as exceptional as possible. They were proactive in their suggestions to us regarding our activities as dining experiences and could not have asked for more. The food at the hotel is decent, the room service is very good in efficiency and quality. Overall we had a lovely stay and we would consider a return for sure. And if you like shopping the Mall is just over the road…
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Nancy M wrote a review 23 Feb
1 contribution
We had a wonderful experience at live aqua! The best part of what made our experience wonderful was our Butler Maggie! She went above and beyond to make sure that we had an amazing experience. So so many wonderful staff. We loved Chef Rafael, Angel, Edgar. Overall a very memorable experience!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: If you get a butler get Maggie! Ask for double shots in your alcohol! They can be a little light...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Nischala B wrote a review 22 Feb
1 contribution
+1
Had the most amazing and relaxing time at Live Aqua. It was our first experience with All Inclusive and we loved it. Staff at the resort were very friendly and humble. A huge shout out to our girls STEPHANY & MAGGIE who made us feel like royalty❤️
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Date of stay: January 2024Trip type: Travelled with family
Room Tip: Aqua club rooms are the best. Our first experience at this resort and it was a winner. Staff were...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Donald C wrote a review 22 Feb
1 contribution
After much research, we decided to celebrate our 30th anniversary at Live Aqua Resort Cancun. What a great choice! Our room was beautiful and comfortable (Aqua Suite). The food was great. We loved the wide variety of options from food carts (hot dogs, tacos, barbeque, sea food). Mb and Varenna were our favorite restaurants for dinner. Our favorite breakfast spot was Azur where the food was very good and the views were incredible. It was a memorable vacation. My wife mentioned many times it was the best vacation of her life. One of first thoughts my wife and I will have when we remember Live Aqua will be our butler, Stephany. She was efficient, helpful, and took very good care of us from dinner reservations, cabana reservations, and making sure everything was going ok. She has a great balance of professionalism and friendliness. We already miss her.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Curious50392988445 wrote a review 21 Feb
2 contributions
Without a doubt the best all inclusive resort around. From the moment you walk in to the sad day you have to depart, everything is first class. The cleanliness, the views, the staff! A special thanks to Sebastian, Elam, Karen, Tony, Alexis, Miguel and I’m going to butcher it but my man Chriscentia! I know I left off a few and I apologize but the amount of hard work they put in with joy and a smile is absolutely amazing! As for the resort, the beach is super clean as well as all the pools. The housekeeping comes twice daily and goes above and beyond! The breakfast buffet was awesome. The chicken Alfredo and pizza were spot on for lunch. The resort won the 2023 trip advisor resort of the year award for a reason and proved to the wife and myself why they did in Feb. 2024! Hope to see you guys again soon!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: As most resorts the pools get crowded, grab a chair early.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Angela H wrote a review 20 Feb
2 contributions
It was our first time at Live Aqua and it was fabulous! We stayed in a king suite on the aqua level and it was absolutely worth all the extras that came with that. The personal attention from our butlers Luis and Carlos was outstanding. They were available for whatever we needed from securing a daily cabana by the pool, to making spa and dinner reservations - and even making sure there were plenty of extra M&Ms in the mini bar for my chocoholic husband. Down by the amazing pools, John and David made sure to take care of us every moment we were there. Just fantastic attention and such kindness and warmth from every staff member we encountered. The Swedish and deep tissue massages were probably the best we have ever had. We enjoyed all the restaurants but would definitely say to skip the Mexican buffet at dinner. Every other place was great. MB, Hidden Garden and the Italian restaurant had a fabulous atmosphere and food to match. Our room was insanely large and modern with a huge patio facing the ocean - and the bed was one of the most comfortable I’ve ever slept on away from home. The beach front was kept immaculate each day and the various temps of the different pools meant you could always be comfortable any time of the day. Drinks were good, atmosphere was fun but not over the top. Plenty of events throughout the day if you want to do more than lay by the pools. Live music at the pool level bar at night was hit or miss, but always fun. While we’ve enjoyed many resorts in Cancun, we have never repeated a stay at any of them - but we would definitely consider a return to Live Aqua.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: If you can get a suite on the Aqua Club level it is definitely worth it!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Cole M wrote a review 20 Feb
3 contributions
Another amazing trip to Live Aqua! The checkin was easy and ready for us in the Aqua Club (we booked a suite). Our butlers Luis & Carlos we fantastic. They made all dinner reservations, food orders and any other needed item in such a helpful & professional way. Guierrmo is such an amazing person & bartender…love hanging in the Aqua Club for one of his fab drinks. Great to see Carlos at the coffee bar, and Roy at MB. Staples at Live Aqua. Our most favorite servers at the pool were waiting for us to arrive…Luisa, Jon (Jonathan) and Monica. 5 star service. Cabana help was great with Miguel & Alberto. Roberto with amazing energy for pool fun and David in concierge checking on us. Such a treat to get away and be pampered. Can’t wait to see you all next year!! All the best, Cole & Angie
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Such a great trip. Good food, great location & amazing service!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
S$768 - S$1,269 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
live aqua cancun all inclusive hotel cancun, cancun aqua hotel, aqua hotel cancun, fiesta americana grand aqua
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
371
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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LIVE AQUA BEACH RESORT CANCUN: UPDATED 2024 Reviews, Price Comparison and 23,075 Photos (Mexico) - Tripadvisor

Frequently Asked Questions about Live Aqua Beach Resort Cancun
Which popular attractions are close to Live Aqua Beach Resort Cancun?
Nearby attractions include Playa Marlín (0.4 km), La Casa del Habano (0.3 km), and La Isla (0.4 km).
What are some of the property amenities at Live Aqua Beach Resort Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Live Aqua Beach Resort Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Live Aqua Beach Resort Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Live Aqua Beach Resort Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Live Aqua Beach Resort Cancun?
Conveniently located restaurants include Ryoshi Cancún, La Buena Barra Mexican Steakhouse, and Taco y Tequila.
Are there opportunities to exercise at Live Aqua Beach Resort Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Live Aqua Beach Resort Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Live Aqua Beach Resort Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Live Aqua Beach Resort Cancun?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Live Aqua Beach Resort Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (4.0 km) and Scorpion’s Temple (0.4 km).