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Oasis Palm

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2,657 Reviews from our TripAdvisor Community

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Showing 907: English reviews
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Klamath Falls, Oregon
Reviewed yesterday NEW

We had a fantastic time at the Oasis Palm. We especially enjoyed the fun in La Cantina. Adrian, Herman and Daniel are simply fabulous. They are masters of their craft, very friendly and do all they can to ensure you have a great time. The hotel was very nice, as were the restaurants, pools and beach area. We did not...

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Helpful?
Thank miketorts
Reviewed 3 days ago NEWvia mobile

Oasis has a great atmosphere: pools that are clean and appealing, lots of fun and action, gorgeous beach. The place they fall short is food options. As an all inclusive, they fail to physically meet the needs of the guests. They clearly need to provide more dining options. The first night I was there, I was on line ( yes,...

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Helpful?
Thank Kyemma
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Kyemma, We are truly sorry that we were not able meet your expectations, we would like to sincerely apologize and let you know that all your comments and opinions are considered in order to improve our service. Thank you for being patient while making lines at our restaurants, we have a specific time for seatings, ensuring your stay with...

A TripAdvisor Member
Level Contributor
31 reviews
8 hotel reviews
10 helpful votes
Reviewed 3 days ago NEWvia mobile

Spent a week here. Price was good as a package with flight. Room was very nice. Enough pool area considering can also use infinite pool at grand oasis palm. Two buffet restaurants. For families international restaurant is good since has a nice serving area for young children. But noisy inside. Best to sit on patio if weather warm enough. We...

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Helpful?
Thank A TripAdvisor Member
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, It is a pleasure to know that you enjoyed our concept and our calm and relaxed environment. We greatly appreciate the special mention of those members of our team who helped make your stay more pleasant. We will of course congratulate them for their amazing work. Thank you for your observations and comments, we will definitely consider them...

Green Bay, Wisconsin
Reviewed 4 days ago NEW

Some staff were very rude, took forever just to get checked into the room. One we started to go to the room the hotel and hallways smell super musky, the room stunk just as bad and you couldn't get the smell out even if a window was open, our "king" bed was just 2 double beds put together, the sheets...

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Thank nkkferron
Reviewed 5 days ago NEW

All services the hotel offers are excellent, The hotel manager Rafael B. Campo and the staff are offering best services to the guests. My wife and me consider this hotel as our second home, the rest of the year we are looking forward to the time we spend there.

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Thank Abouna Samuel T
London, United Kingdom
Reviewed 5 days ago NEW

We booked this as a cheap package deal for a week, so really cant complain too much. It is very much a budget resort hotel catered to the masses. Whilst the pool area was nice, if a little rowdy, i found the food to be very very poor. The buffets were exceedingly bland with minimal choice for vegetarians. When eating...

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Helpful?
Thank niraj n
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, Thank you for choosing us as the host of your stay in Cancun and for taking the time to give your thoughts on your stay with us. We are sorry to hear that the food did not meet your expectations; we offer several specialist restaurants as well as a buffet restaurant which aim to cater to all tastes....

Reviewed 6 days ago NEW

We were at the Oasis Palm from Feb 2-9 and our toilet broke. We were charged for this even though it was NOT our fault ($160 USD). We complained and spoke to the gentleman in charge of complaints. They agreed to reduce the amount to $114 USD BUT when we came home, the FULL amount of $160 USD was charged...

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Helpful?
Thank Lisa T
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Lisa, We are very sorry to recieve this comments since there was an agreement. At the time you went to our Oasis Plus desk, and is given information regarding to our policies. Arguing the bathroom had a leak, you mentioned you tried to repair personally the toilett by saying you raised the W.C. with your hands, and slipped. Despite...

Reviewed 2 weeks ago

I was very skeptical staying at this resort because of all the bad reviews. We were "forced" to stay here because of a timeshare screw up, but we already had our flights and needed somewhere to stay. I'll start by saying that the room was clean but very old and dated. It smelled old and the shower was kind of...

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Helpful?
Thank Andrea L
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Andrea, Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions are considered in order to improve our service. It is important to highlight that every...

ON canada
Reviewed 2 weeks ago via mobile

I was only here on a day pass from a sister hotel. So my review is based on the beach, activities and some restaurants. The animation department seemed to do a fantastic job with the kids. This is a family resort. If you don't want to be around kids don't stay here. Grounds were kept very clean and had two...

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Helpful?
1Thank cdnhotdog
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, Thank you very much for your comments, we are very glad your day was great at our resort. We work very hard to create great experiences for our guests to have an incredible time, so we are happy that you notice how dedicated our amazing staff is. We hope to see you again very soon, best regards. Adelaida...

Reviewed 2 weeks ago via mobile

Everything was very good. Food,pool ,kids pool ,hospitality beautiful beach. Loved it. Highly recommend it. Don't understand the negative review. If you find any problem in case they are 24 hours ready to solve it. I wanted a mini bar for my baby medicines and they upgraded my room for that. It's on the city close to every thing and...

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Helpful?
Thank Megha B
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Estimada Megha, We are more then glad to read such positive comments about your vacation with us, it is a pleasure to know you enjoy our facilities restaurant and of course our excelent service. It is our duty and great pleasure to give our guests everything they need and to make sure they have unforgetteable vacations. We work very hard...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Family Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
"Everything you want in a family vacation for less: that's me! Let me play with the little ones in my Kids Club while you take a break in my Kin Ha Spa - I've got lots of ways for grown-ups to relax while the kids have fun and games.They say I look a lot like my sister resort, Grand Oasis Palm, but my price tag is smaller, and who doesn't love that! Get together as a family and share my Mexican heritage, culture and cuisine; build sand castles on my sandy shore and splash and paddle in my spectacular freeform swimming pool". ... more   less 

Additional Information about Oasis Palm

Address: Blvd Kukulkan km 4.5, | Hotel Zone, Cancun 77500, Mexico (Formerly Oasis Palm Beach)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $252 - $451 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Oasis Palm 3.5*
Number of rooms: 470
Reservation Options:
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Also Known As:
Oasis Palm Hotel Cancun
Oasis Palm Beach Cancun
Oasis Palm Beach Hotel Cancun
Oasis Palm Cancun
Oasis Palm Beach Resort Cancun
Calinda Beach Cancun
Hotel Style:
#51 Top resorts Hotel in Cancun
#52 Spa Hotel in Cancun
#61 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Oasis Palm staff and other travellers.
252 questions
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Questions? Get answers from Oasis Palm staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Prefer the higher views for scenery”
 of 5 bubbles lisatY9277IU, 16 Feb 2017 | Read review
“If you want an early bedtime get a logo on view as it is more quiet.”
 of 5 bubbles donnaw51, 31 Jan 2017 | Read review
“High floor overlooking lagoon for quiet rooms. ”
 of 5 bubbles PatrickASGwatkin, 31 Jan 2017 | Read review
“The view was lovely from the higher ocean view room”
 of 5 bubbles Zosah, 30 Jan 2017 | Read review
“Rooms on the ocean hear the night music.”
 of 5 bubbles marysX3727TI, 28 Jan 2017 | Read review
5 of 5