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Oasis Palm

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2,552 Reviews from our TripAdvisor Community

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Showing 869: English reviews
Ontario, Canada
Reviewed 2 days ago NEWvia mobile

Went to the day from grand Oasis to this resort. It was a great reort for kids. They really did a great job here. Had lunch in the buffet and it was really good. Lots of variety! We did not travel with kids and sat around the adults pool for a bit but it's very quiet so we moved to...

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Helpful?
Thank Toni D
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Toni, We are pleased your day with us has motivated you to share such a great review about our hotel. Thank you for highlighting the qualities that made your stay unforgettable. We are glad you enjoyed the restaurants, facilities, entertainment and personalized service we offer. Our staff works hard to satisfy our guests so that they have amazing experiences....

Greater London, United Kingdom
Reviewed 1 week ago

Location of hotel is excellent ideal for families cators for all. However if you want a quieter relaxing holiday this hotel is not the one. Really could do with a face lift needs updating. Enjoyed my time will most certainly be going back to Cancun but sad to say not this hotel. Very. Yay don't expect a good. I Hkt...

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Helpful?
1Thank Seaforth_bell
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, We are very sorry that we haven't met your expectations, we would like to sincerely apologize and inform you that all your comments and opinions are considered in order to improve our service. Hopefully you can give us another opportunity to welcome you again so we can enhance your perception of our hotel. Eduardo Pérez, Kind regards.

Oxnard, California
Reviewed 1 week ago

*The hotel was very nice, the room we were given for our Anniversary Upgrade had some awesome views. With a private balcony. *The food variety at the buffets was great! La Bamba, Los Agaves and the snack bars had great food too... No complaints! *They had different shows every night, (some of the shows were not good for children, like...

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Helpful?
1Thank Celia F
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Celia, We are pleased to greet you and at the same time thank you for choosing our hotel during your visit to Cancun. We would also like to express our appreciation for the flattering words we received from your stay with us. We will take your observations into consideration in order to avoid any discomforts. Please note that none...

Reviewed 1 week ago via mobile

If you are looking for a place to spend a family vacation with young kids, this is not the place for you. My family had the worse family vacation experience in this resort. Safety was a big concern for us, the resort was full of safety hazards (floating trampoline in the pool, super steep footbridge over the pool with slippery...

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Helpful?
2Thank Mona G
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Mona, Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions are considered in order to improve our service be assured that we have passed these...

Reviewed 1 week ago

Really...this place was garbage!... the rooms were beyond dated.....you have to upgrade to the Royal Palms to get a decent room... the food was rough.... the beach is ok.... we were not the only people there that were unhappy.....I would recommend staying somewhere else

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Helpful?
Thank 1chizzad
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. We would also like to tell you that every time you have a setback at the hotel you can contact us managers or customer service staff...

Toronto, Canada
Reviewed 2 weeks ago

Oasis Palm is not perfect, but one needs to pay a lot for perfection (and then, may not get it). For a comparatively budget price (by Cancun prices) it was 5 stars for us. Staff (with one exception) was superb, always gracious and willing to accommodate. Food was varied, of good quality, tasty and almost all-Mexican -- but they also...

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Helpful?
2Thank nerlovestravel
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, It is a pleasure to know that you have enjoyed your vacations in our hotel and that you received such excellent service. We are proud to say we have a team always ready to give their best at all times to make every single one of our guests feel at home and make sure they have a wonderful...

Manchester, United Kingdom
Reviewed 4 weeks ago

First of all I love this country As an avid trip advisor writer and travel to Mexico twice a year I'm rather disappointed with many aspects of this hotel,It's not all bad and I'm not usually over critical unless it's warranted.Unfortunatly this hotel is in danger of losing many repeat and potential new customers. On our visit in early November...

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Helpful?
4Thank G M
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, Thanks for the review of our resort, first of all we want to thank for all the positive comments. We are very sorry that we haven't met your expectations, we would like to sincerely apologize and inform you that all your comments and opinions are considered in order to improve our service. We wanted to let you know...

Trinidad and Tobago
Reviewed 4 weeks ago

Very courteous and welcoming staff. The variation of foods at the restaurants was delicious and well presented. I loved the kiddies area I wished we could have ventured lol its so great they took the time to prepare a special area especially for kids. The nightly activities were great but ended a bit early so did the bars...but u could...

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Helpful?
Thank SaintlyCindy
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, We are flattered to know that your stay with us has motivated you to share such a great review about our hotel.We are very happy to have met your expectations and that you had an excellent trip to Cancun. We work hard to create positive experiences for our guests to remember our hotel with a huge smile. Thanks...

Indianapolis, Indiana
Reviewed 26 October 2016

We visited Oct. 15-21 with 3 girls age 9, 11 & 13. My husband and I have traveled to several all-inclusive resorts and we were happy with the Oasis Palm. The room: for a party of 5, they roll in a twin bed (which was really comfortable.) We REALLY wish that the 2 double beds would have been Queen beds....

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Helpful?
3Thank jenpalmtree
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, It is a pleasure to know that you have enjoyed your vacations in our hotel and that you received such excellent service. We feel pleased to know that we were able to make your first visit so pleasant and that we met your expectations, and that you liked our family resort concept. We are also glad to know...

Kansas City, Kansas
Reviewed 23 October 2016

Room was good but weathered. The women that cleaned our room was excellent. Thank GOD for PEDRO up front, who helped us with meeting all of our needs. The desk staff was rude, not helpful! Hervin on the beach was the best. Had it not been for Pedro and Hervin who helped us with exceptional service, it would have been...

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Helpful?
2Thank Mcfiles2
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear guest, It is a pleasure to know that you enjoyed resort, we greatly appreciate the special mention of those members of our team who helped make your stay more pleasant. We will of course congratulate them for their amazing work and thank you for your observations and comments, we will definitely consider them as areas of opportunity to continue...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Family Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Free Breakfast
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
"Everything you want in a family vacation for less: that's me! Let me play with the little ones in my Kids Club while you take a break in my Kin Ha Spa - I've got lots of ways for grown-ups to relax while the kids have fun and games.They say I look a lot like my sister resort, Grand Oasis Palm, but my price tag is smaller, and who doesn't love that! Get together as a family and share my Mexican heritage, culture and cuisine; build sand castles on my sandy shore and splash and paddle in my spectacular freeform swimming pool". ... more   less 

Additional Information about Oasis Palm

Address: Blvd Kukulkan, Seccion C - Lote 1 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico (Formerly Oasis Palm Beach)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $220 - $432 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Oasis Palm 3.5*
Number of rooms: 470
Reservation Options:
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Also Known As:
Oasis Palm Hotel Cancun
Oasis Palm Beach Cancun
Oasis Palm Beach Hotel Cancun
Oasis Palm Cancun
Oasis Palm Beach Resort Cancun
Calinda Beach Cancun
Hotel Style:
#50 Top resorts Hotel in Cancun
#52 Spa Hotel in Cancun
#61 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Oasis Palm staff and other travellers.
222 questions
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Questions? Get answers from Oasis Palm staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had room 715, corner room with large window and private balcony on the other side. We loved it!”
  • King size bed was very comfortable!
  • Awesome Views from our room on the 7th floor.
  • Just Beautiful!
 of 5 bubbles 506celiaf, 27 Nov 2016 | Read review
“Book a sea view room extra cost and pay £20 extra for minibar with 22 items "if they have one spare".”
 of 5 bubbles GM95, 6 Nov 2016 | Read review
“Floors 5 through 8 have the best views, even number rooms are lagoon view and odd number rooms are beach view”
 of 5 bubbles BlueHenDelaware, 17 Oct 2016 | Read review
“There are no good rooms here, i moved 3 times, and the Hotel is NOT all inclusive... its got restrictions.”
 of 5 bubbles QGrace, 13 Sep 2016 | Read review
“Upgrade to Grand Oasis Palm, massive difference”
 of 5 bubbles kelseyb983, 5 Sep 2016 | Read review
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