Blvd. Kukulcán, retorno Gucumatz, Km 17, Lote 49, Segunda Etapa, Zona Hotelera, Cancun 77500 Mexico
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About
#38 of 273 hotels in Cancun
Location
Cleanliness
Service
Value
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Snorkelling
Babysitting
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Bicycle tours
Billiards
Darts
Entertainment staff
Table tennis
Board games / puzzles
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Neck massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shared lounge / TV area
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Private beach
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Soundproof rooms
Desk
Housekeeping
Interconnected rooms available
Private balcony
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Oven
Stovetop
Kitchenware
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Quiet
Languages Spoken
English, Spanish
Location
83Good for walkers
Grade: 83 out of 100
23Restaurantswithin 0.5 km
8Attractionswithin 0.5 km
Contact
Blvd. Kukulcán, retorno Gucumatz, Km 17, Lote 49, Segunda Etapa, Zona Hotelera, Cancun 77500 Mexico
Name/address in local language
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4698Reviews495Q+A100Room tips
Reviews
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We had a lovely time. Roseanna in the Starbucks was extra special. She brightened my day every morning. The other servers and concierge made us feel welcome and well taken care of. Daisy was a wonderful site each morning at breakfast. Thank you to all!
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Date of stay: March 2023Trip type: Travelled with family
Room Tip: Tip well. The servers are amazing!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Hotel's Favourite
First of all i wanna thanks Edgar from the concierge for his excellent service he make my holiday perfect with his energetic positivity. He help plan my engagement. He went above and beyond for us. <3 The animation team had great day time activities and were fun to be around. Roberto,Abby and Rodrigo the best ones i have a lot of fun with them. <3 The hotel was very clean and had lovely views...good staff 10/10 hard workers, excellent hospitality amazing food and drinks. we definitely come back one day!! THANK YOU EMPORIO CANCUN.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jose Paul Caballero, Propietario at Emporio Cancun
Responded 3 Sep 2022
Dear Petros. I would like to thank you for such a great review. I am very glad to know that many members of our staff went beyond with the porpuse of making you and your bride happy. We all will be very glad to serve again a very near future. Warm greetings from Cancún! José P. Caballero. Guest service manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Deysi was one of the best servers, we saw her every day for breakfast before enjoying the hotel beach!! Loved staying here, lovely hotel and amenities, and easy to walk to other destinations from here.
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Breakfast gets crowded around 10am. The hot tubs are only hot when the sun is out!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Make sure you visit the shop at hotel. I purchased beautiful bathing suit not very expensive. The ladies who work there are super sweet and helpful. Wonderful service at Starbucks too!! Great customer service overall!!
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Date of stay: March 2023
Value
Location
Service
Room Tip: So many chairs, different pools and beach never had trouble finding a spot.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jose Paul Caballero, Atención al huésped/Recepción at Emporio Cancun
Responded yesterday
Dear Deana. Thank you very much for your lovely review. We are very proud of our staff, they work always diligently for all our guests and clients. We hope to serve you very soon in a non long future! José P. Caballero. Guest service manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The service was amazing. The food was really good! I enjoyed my steak! Omar was very accommodating, and Henrique provided good service. I would highly recommend this establishment to my friends. Thanks for the exceptional experience at FASANO STEAK HOUSE
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Date of stay: March 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jose Paul Caballero, Atención al huésped/Recepción at Emporio Cancun
Responded 3 days ago
Dear wayne. First of all, thank you for sharing your experience during your last visit to Cancún. I am very happy to know about your dinner at Fasano, everyone in the hotel is very proud about this product. We are always working very hard to create different products and services to amaze our guests. Warm greetings form the Mexican Caribbean! José P. Caballero. Guest service manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ACTIVE CONSTRUCTION DURING PEAK SEASON. We stayed here in mid-March (peak tourist season for Cancún) and they were doing very loud active construction during our entire stay. This wasn’t disclosed anywhere during the booking process. Has we been staying here May-February, I would’ve understood, but major ground-breaking construction during prime tourist season is unacceptable. At first, it was just construction on their east tower then they broke ground on the play area around one of the pools making it unusable. Separately, the food here was truly awful. I know all-inclusives aren’t known for great eats, but on top of the food being incredibly bland I found a caterpillar (pictured) on the food they served me & when I brought it up to the wait staff they said it was rosemary. Also, we are at the Italian restaurant and I don’t know what they were serving but it certainly wasn’t Italian food. Additionally, the pools were ice cold and the hot tubs weren’t hot at all. Maybe 80F/26C, and that’s being generous. Guests were packed into the “hot” tubs with no one in the pools because they were too cold. Lastly, the housekeeping service was quite poor. We had to repeatedly call to ask for extra towels, which were never brought, and when house keeping came to clean the room they didn’t even replace all the towels despite us leaving all of the soiled ones on the floor as directed. They took out the soiled towels and brought back only two more bath towels. No hand towels, wash cloths, or the towel that is intended as a floor mat. They also didn’t bring new toilet paper or fully remake the beds, instead opting to just pull the blanket back up to the top of the bed. Outside of the beautiful views you can get at any resort along the hotel zone in Cancún, the resort offers next to nothing but a place to lay your head at night. …
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Date of stay: March 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: You have to be at the conceriege desk before 9 AM to have the slightest chance of getting a...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The worst hotel in Cancun please avoid at any cost. Despite the hotel is under some renovation really noise environmental the team doesn’t make any effort to make pleasant your stay, Rocio Escovar from the front desk is an example that I don’t understand how a hotel allow someone like her to be there dealing with guests. I don’t have hot water, they don’t fix they don’t change the room and of course the food isn’t that great so please take my advice you will remember about me if you decide to book this hotel / again avoid at any cost please.
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Date of stay: March 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jose Paul Caballero, Atención al huésped/Recepción at Emporio Cancun
Responded yesterday
Dear Eduardo. First of all, thank you for your preference during your recent stay with us. I am very sorry to know we did not fulfill your expectations, of course at Emporio Cancún we take our guests comments seriously and also, we go far beyond to understand any situatuion for more complicated this may be. I spoke with the people who witnessed how Rocio always offered you different alternatives to solve the problems you had in your room, which also was fixed but you insisted in having hotter water than our standard 40°C. We also reviewed those day recordings and, if by Rocío denying you to take her a picture is being rude, any person is allowed to privacy, of course she gave you her entire name for your purposes. Once again, I am sorry for your perception, and thank you for your feedback, we will follow up diligently. Cordially! José P. Caballero. Guest service manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Emmanuel Peetul was one of our waters and he was one of our favorite one . Super polite always smiling and never con planing for the repetitive trips . It was awesome that he brought us food to our location . One of the best workers here at this resourt.
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jose Paul Caballero, Atención al huésped/Recepción at Emporio Cancun
Responded 3 days ago
Dear josemanuel. First of all, thank you for your preference for Emporio Cancún. I am very glad to hear about Emmanuel, who is a great asset to the hotel. I invite you to come back again to keep enjoying our products and services. Warm greetings from the Mexican Caribbean! José P. Caballero. Guest service manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rossana at starbucks is the best. Always friendly and always remembered our coffee and names. The resort is fabulous!! Very beautiful and friendly. The only complaint would be that the hot tub is cold.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jose Paul Caballero, Atención al huésped/Recepción at Emporio Cancun
Responded 1 week ago
Dear Steven. Thank you very much for commending Rossana, she is always doing her best effort for the enjoyment of all our guests. I appreciate your preference for Emporio Cancún and for sharing your experience with other people. Warm greetings from the Mexican Caribbean! José P. Caballero. Guest service manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dante❤️..the nicest, sweetest and very FAST and FUN to watch bartender! The service Dante and the other staff offered was fabulous! This Hotel was incredible and had incredible service. I will be back! I was there during spring break, although busy, the service provided by Dante and the other staff, I’ve never experienced at another resort.
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Date of stay: March 2023Trip type: Travelled with friends
Room Tip: They only accept visa or master credit cards.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Jose Paul Caballero, Atención al huésped/Recepción at Emporio Cancun
Responded 1 week ago
Estimada Katina. Es un verdadero orgullo saber que los miembros de nuestro staff están siempre brindando un extra para sorprender a nuestros huéspedes con su servicio y gentileza. Muchas gracias por compartir su experiencia en Emporio Cancún. Le invito a regresar muy pronto ya que estamos mejorando cada día la experiencia de nuestros huéspedes. ¡De manera muy cordial! José P. Caballero. Gerente de servicio a huéspedes.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$124 - US$303 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
464
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Claim Your ListingEMPORIO CANCUN: UPDATED 2023 Hotel Reviews, Price Comparison and 4,282 Photos (Mexico) - Tripadvisor
Frequently Asked Questions about Emporio Cancun
Which popular attractions are close to Emporio Cancun?
Nearby attractions include Puerto Maya Cancun (0.3 km), Mayan Museum of Cancun (0.1 km), and Zona Arqueologica El Rey (0.3 km).
What are some of the property amenities at Emporio Cancun?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Emporio Cancun?
Top room amenities include a kitchenette, a flat screen TV, and an additional bathroom.
What food & drink options are available at Emporio Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Emporio Cancun?
Conveniently located restaurants include Restaurante Cüa, Bacoli Tratoria, and Condimento Restaurant.
Are there opportunities to exercise at Emporio Cancun?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Emporio Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Emporio Cancun offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Emporio Cancun?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Emporio Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (0.3 km) and Scorpion’s Temple (4.4 km).