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Emporio Cancun

Blvd. Kukulcán, retorno Gucumatz, Km 17, Lote 49, Segunda Etapa, Zona Hotelera Zona Hotelera, Cancun.q.roo., Cancun 77500 Mexico
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Traveller (4847)
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About

#11 of 236 hotels in Cancun
Location
Cleanliness
Service
Value
Travellers' Choice
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Snorkelling
Babysitting
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Kids' meals
Snack bar
Swimup bar
Poolside bar
Aerobics
Bicycle tours
Billiards
Darts
Entertainment staff
Table tennis
Board games / puzzles
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Private beach
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Soundproof rooms
Desk
Housekeeping
Interconnected rooms available
Private balcony
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Oven
Stovetop
Kitchenware
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Family
Quiet
Languages Spoken
English, Spanish

Location

Blvd. Kukulcán, retorno Gucumatz, Km 17, Lote 49, Segunda Etapa, Zona Hotelera Zona Hotelera, Cancun.q.roo., Cancun 77500 Mexico
Name/address in local language
Emporio Cancun
5,633Reviews510Q+A100Room tips
Traveller rating
  • 3,708
  • 1,074
  • 458
  • 176
  • 217
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Popular mentions
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Chris Z wrote a review 14 Apr
1 contribution
Entertainment is amazing. The magician was so much fun and so talented. I've never been to a live show and he came to our table to perform. It was so much fun. Food is great, lots of variety. Service is lovely even though we were a huge crowd our orders came out correctly and we were all surprised at the quantity of food.
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Date of stay: April 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jose Paul Caballero, Atención al huésped/Recepción at Emporio Cancun
Responded today
Dear Chris. It is with great pleasure I read your comments, we are very happy to read these kind of experiences, we take great proud of our staff, they are always willing to go a step beyond for our guests, as Patricio the magician. Once again, thank you for your preference. Warm greetings from the Mexican Caribbean! José P. Caballero. Guest service manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PetrosK wrote a review Sept 2022
England, United Kingdom2 contributions2 helpful votes
+1
Hotel's Favourite
First of all i wanna thanks Edgar from the concierge for his excellent service he make my holiday perfect with his energetic positivity. He help plan my engagement. He went above and beyond for us. <3 The animation team had great day time activities and were fun to be around. Roberto,Abby and Rodrigo the best ones i have a lot of fun with them. <3 The hotel was very clean and had lovely views...good staff 10/10 hard workers, excellent hospitality amazing food and drinks. we definitely come back one day!! THANK YOU EMPORIO CANCUN.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Jose Paul Caballero, Propietario at Emporio Cancun
Responded 3 Sept 2022
Dear Petros. I would like to thank you for such a great review. I am very glad to know that many members of our staff went beyond with the porpuse of making you and your bride happy. We all will be very glad to serve again a very near future. Warm greetings from Cancún! José P. Caballero. Guest service manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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lenirolf wrote a review 14 Apr
4 contributions2 helpful votes
The entertainment team by the pool are amazing. Arlene, Jonathan and the others done so well. Made our time to the hotel enjoyable 😊 The rooms are good sizes and very cleaned. The staff experience was good and the food very tasty and lots of options.
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Date of stay: April 2024Trip type: Travelled as a couple
Room Tip: You can use Uber Taxi and they will pick you exactly from the hotel. Francisco from Excursions...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jose Paul Caballero, Atención al huésped/Recepción at Emporio Cancun
Responded today
Dear Leni. It is with great pleasure I read your comments, we are very happy to read these kind of experiences, we take great proud of our staff, they are always willing to go a step beyond for our guests. Once again, thank you for your preference. Warm greetings from the Mexican Caribbean! José P. Caballero. Guest service manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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David A wrote a review 10 Apr
1 contribution
+1
The entertainment was wonderful. Jonathan and Arley are very helpful and fun. The activities are awesome. We also were well taken care of everywhere by Juan, Candy, Carlos, Carlos, Carlos, and Carlos. Jacuzzi, pools, beach, sand, it's like paradise. Gracious for everting. David and Rosa.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jose Paul Caballero, Atención al huésped/Recepción at Emporio Cancun
Responded 1 week ago
Dear David. It is with great pleasure I read your comments, we are very happy to read these kind of experiences, we take great proud of our staff, they are always willing to go a step beyond for our guests. Once again, thank you for your preference. Warm greetings from the Mexican Caribbean! José P. Caballero. Guest service manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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olivia a wrote a review 8 Apr
1 contribution
The staff at this resort were extremely friendly and made the experience amazing! There was a tequila tasting class in which the instructor was very knowledgeable, friendly and funny! I believe his name was Roberto but he was definitely a great guy. The other staff that helped such as Arlenne and others were also extremely welcoming and fun. The breakfast buffet was amazing but the dinners were meh. The beaches where breathtaking blue and the pools where clean and pretty. Over all for what we paid for it was amazing.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Jose Paul Caballero, Atención al huésped/Recepción at Emporio Cancun
Responded 1 week ago
Dear Olivia. It is with great pleasure I read your comments, we are very happy to read these kind of experiences, we take great proud of our staff, they are always willing to go a step beyond for our guests. Once again, thank you for your preference. Warm greetings from the Mexican Caribbean! José P. Caballero. Guest service manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Summer Z wrote a review 5 Apr
1 contribution
Nice hotel and great service! Rooms are clean and staff are very helpful. We were impressed by the staff providing service for the brunch, they are all busy but orderly. A big thanks to the concierge staff, they did a big favour for us after we left the hotel and saved our costs.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Jose Paul Caballero, Atención al huésped/Recepción at Emporio Cancun
Responded 1 week ago
Dear Summer Thank you for your preference and for sharing your recent experience at Emporio Cancún. It is a great pleasure to read about your stay. We are very proud of our staff, they are the ones who create those memories to all our guets. We invite you to come back really soon. Cordially! José P. Caballero. Guest service manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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hayley b wrote a review 3 Apr
1 contribution
Very good service. All the bartenders are nice and make you feel at home. They make good conversation and it feels like they enjoy their job as much as we enjoy our vacation. We loved Jonathan and Oscar very much. They are very kind and made jokes will us.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Jose Paul Caballero, Atención al huésped/Recepción at Emporio Cancun
Responded 1 week ago
Dear Hayley Thank you for your preference and for sharing your recent experience at Emporio Cancún. It is a great pleasure to read about your stay. Jonathan and Oscar are of a great asset to our resort, we are very proud of them. We invite you to come back really soon. Cordially! José P. Caballero. Guest service manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Aric A wrote a review 3 Apr
1 contribution
Very nice resort with beautiful views and great atmosphere. The bartenders were great very attentive and nice. Specifically Jonathan Padilla and Oscar. The service from everyone was great and there are many bars around the resort for children and for adults. I would recommend this resort. RG4L
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Jose Paul Caballero, Atención al huésped/Recepción at Emporio Cancun
Responded 1 week ago
Dear Arica Thank you for your preference and for sharing your recent experience at Emporio Cancún. It is a great pleasure to read about your stay. Jonathan and Oscar are of a great asset to our resort, we are very proud of them. We invite you to come back really soon. Cordially! José P. Caballero. Guest service manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dj B wrote a review 1 Apr
1 contribution
Upon arrival hotel employees immediately offered to help with luggage’s. Check in was a little different than in the states. They have many amenities and good restaurants as well. At one of the restaurants there was a very funny and nice magician that really lightens up the mood. Overall a good experience here
Read more
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip: Double check your reservation and have plans to get to hotel because they don’t offer transit...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jose Paul Caballero, Atención al huésped/Recepción at Emporio Cancun
Responded 2 weeks ago
Dear DJB. Thank you for your preference and for sharing your recent experience at Emporio Cancún. It is a great pleasure to read about your stay. Patricio, our magician is of a great asset to our resort, we are very proud of him. We invite you to come back really soon. Cordially! José P. Caballero. Guest service manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Luz C wrote a review 1 Apr
1 contribution
From the moment we arrived and come to first Restaurant Rubén Salas made our experience memorable and feel welcome. Next day Javier Falcón went out of his way to find ice cream for my niece since the place where he was working didn’t have it and make he happy. Great locación, installations, service, staff and excellent food. Definity coming back.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip: the place has a lot stairs be ready.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jose Paul Caballero, Atención al huésped/Recepción at Emporio Cancun
Responded 2 weeks ago
Dear Iiluz. Thank you for your preference and for sharing your recent experience at Emporio Cancún. It is a great pleasure to read about your stay. Rubén and JAvier are of a great asset to our resort, we are very proud of them. We invite you to come back really soon. Cordially! José P. Caballero. Guest service manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
S$233 - S$339 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
545
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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EMPORIO CANCUN (S̶$̶3̶2̶8̶) S$250: UPDATED 2024 Hotel Reviews, Price Comparison and 5,226 Photos (Mexico) - Tripadvisor

Frequently Asked Questions about Emporio Cancun
Which popular attractions are close to Emporio Cancun?
Nearby attractions include Puerto Maya Cancun (0.3 km), Mayan Museum of Cancun (0.1 km), and Zona Arqueologica El Rey (0.3 km).
What are some of the property amenities at Emporio Cancun?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Emporio Cancun?
Top room amenities include a flat screen TV, an additional bathroom, and blackout curtains.
What food & drink options are available at Emporio Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Emporio Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Emporio Cancun?
Conveniently located restaurants include Restaurante Cüa, Bacoli Tratoria, and Condimento Restaurant.
Are there opportunities to exercise at Emporio Cancun?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Emporio Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Emporio Cancun offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Emporio Cancun?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Emporio Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (0.3 km) and Scorpion’s Temple (4.4 km).