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Club Regina Cancun

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Club Regina Cancun
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275 Reviews from our TripAdvisor Community

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Showing 193: English reviews
Valley Center, California
1 review
Reviewed 6 days ago NEW via mobile

The hotel was clean and our beach view was beautiful. We were also very pleased with the food and service. Enjoyed having a Starbucks in the hotel. Our early morning barista, Aremi Fabela was extra special I enjoyed our morning conversations. Ciria

Helpful?
Thank CiriaMFlores
Raintree V, Owner at Club Regina Cancun, responded to this review

Thanks for the review. We are happy your enjoyed our food and service. More 

Cancun, Mexico
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago via mobile

My first time staying here from Nov 6-12...My father has a timeshare here and I was excited to be going to cancun. Upon viewing the rooms online I was under the impression that this place would be really nice..boy was I mistaken..the furniture was outdated and the rooms were not clean to my standards. I was totally disappointed..but I wasn't... More 

Helpful?
Thank grneyedone
Raintree V, Owner at Club Regina Cancun, responded to this review

Thank you for your review. We work very hard to provide exceptional service and cleanliness, we hope you gave us an opportunity during your stay to correct any issues. More 

North Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

I stayed here Nov 6-12 2016 to celebrate my 41st birthday with my mom and sister. My dad has a timeshare here, so that's why I stayed here in Cancun. The hotel staff were very friendly and helpful, but I didn't care for the rooms very much. Also I didn't like how you have to walk up a giant hill... More 

Helpful?
2 Thank Nikki G
Raintree V, Owner at Club Regina Cancun, responded to this review

Thank you for your review and for mentioning some of our excellent staff members by name. We always strive for five star service, and it appears we did not meet our goal in the cleanliness of your room. This is not indicitive of our service levels and we thank you for bringing this to our attention. More 

San Diego, California
1 review
Reviewed 4 weeks ago

We have visited this property several times in the last 15 years and if you don't like change, this is the place for you. The furniture is basically the same, the same single chair on the balcony is the same, the spa tub on the balcony that should be removed is the same, the fountain that does not work in... More 

Helpful?
Thank cturner113
Raintree V, Owner at Club Regina Cancun, responded to this review

Thank you for the review. Please note that although you may not notice all of the changes that take place at the resort, we do updates each year. So far in 2016 we have completed many projects, including replacing, in half of the units, the spa tubs you mentioned, replacing the sliding glass doors, completing the bathtub conversions, replacing the... More 

Travellers are raving about these Cancun hotels

Soldotna, Alaska
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 weeks ago via mobile

We've been here twice (my parents have a timeshare). We usually stay here at the beginning or end of our trip, because it's close to the airport. This isn't a luxury hotel, but the rooms aren't bad. We had just a standard room, no kitchen, the first time. And a double room with kitchen in the middle last time. All... More 

Helpful?
1 Thank michelleminnette
Raintree V, Owner at Club Regina Cancun, responded to this review

Thank you for your review and for providing information for future travelers. More 

1 review
Reviewed 21 October 2016 via mobile

Great hotel!! The staff is amazing! Especially Jacqueline Dzib!! She arranged a surprise romantic dinner on the beach and it was absolutely breathtaking!! Couldn't have asked for a better stay! The beach is right outside the rooms. Short walk! Amazing views!

Helpful?
Thank Ana A
Raintree V, Owner at Club Regina Cancun, responded to this review

Thanks for the great reivew and congratulations! We are honored you chose to spend your honeymoon with us. More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 September 2016

I called the hotel to have somebody pick us up at the airport. Check in was a breeze, and all the guys working at check in were very helpful, special mention Claudette. Excursions were also handled at the hotel and we were very satisfied. Food at the restaurants were ok, loved the barbecue meat and fish. The ceviche at the... More 

Helpful?
Thank Jj S
Raintree V, Owner at Club Regina Cancun, responded to this review

Thank you for the review. We are happy you enjoyed your stay and hope to welcome you back home soon to Club Regina Cancun. More 

Cabot, Arkansas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 July 2016 via mobile

I was at this resort in May and a couple days in June. I was met at the airport by Raymundo who drives for Club Regina. Just call the concierge and make arrangements, so easy, and fast! Everyone that I had any dealings with were very helpful but also happy to help, I cannot say enough about them all. Love... More 

Helpful?
Thank memesjd
Raintree V, Owner at Club Regina Cancun, responded to this review

Thanks for the great review. We are so happy you have enjoyed your two recent stays with us and we can't wait to welcome you back home to Club Regina Cancun. More 

Victoria, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 July 2016

Our visit started with meeting Claudette at the check in counter. She was extremely friendly and professional, and made us feel very welcomed. Our stay proceeded to get better each day with our entertainment directors, Carlos and Benny, who were always encouraging us to participate in many activities. The bar staff - Eugenio, Costa, Santiago and others took great care... More 

Helpful?
1 Thank Tarun H
Raintree V, Owner at Club Regina Cancun, responded to this review

Thank you for the great review. We are happy you had such a great time and we have forwarded your suggestion for employee recognition rewards for the staff members you mentioned. We work hard to provide great customer service and it is rewarding to receive feedback such as yours. We hope to welcome you back home to Club Regina Cancun... More 

Chester, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 July 2016

First of all, it was our first visit to Mexico. We were celebrating my daughter's 25th Birthday. We were all a bit nervous and didn't know what to expect. I read the reviews about the Resort and got more worried before we left. Once we arrived and got threw all the harassment at the Airport, it was the BEST vacation... More 

Helpful?
2 Thank barrynmaesimpson
Raintree V, Owner at Club Regina Cancun, responded to this review

Thanks for the great review. We are happy you chose to spend your first visit to Mexico at one of our resorts. Please tell your daughter happy birthday from Raintree. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Club Regina Cancun

Address: Kilometro 20, Blvd. Kukulcan Zona Hotelera | at the Westin Cancun, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $167 - $815 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Club Regina Cancun 3*
Number of rooms: 69
Reservation Options:
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Also Known As:
Club Regina Cancun Hotel Cancun
Hotel Style:
#51 Top resorts Hotel in Cancun
#63 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Club Regina Cancun staff and other travellers.
23 questions
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Annapolis, Maryland
Dallas, Texas
3 months ago
3 months ago
Tucson

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Questions? Get answers from Club Regina Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the lagoon side are much quieter but beach side have wonderful views.”
 of 5 bubbles jjs662, 14 Sep 2016 | Read review
“All rooms are great.”
 of 5 bubbles 734tarunh, 13 Jul 2016 | Read review
“Could not say”
 of 5 bubbles running4fun, 1 Jun 2016 | Read review
“Beach side rooms offer excellent views. And if you love to hear the roar of the ocean, beach side will be your best bet.”
 of 5 bubbles blondiestar1, 18 May 2016 | Read review
“Ask for an updated room.”
 of 5 bubbles Fert2Dirt, 7 May 2016 | Read review
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