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Bel Air Collection Resort & Spa Cancun

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Traveller (2266)
Pool & Beach (565)
Room & Suite (494)
Overview
  • Excellent36%
  • Very good26%
  • Average17%
  • Poor11%
  • Terrible10%
Travellers talk about
“pool bar”(80 reviews)
“lagoon view”(41 reviews)
“small resort”(12 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3 Star accommodation
All hotel details
Additional information
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Reviews (3,651)
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1,384 results
Traveller rating
381
369
265
195
174
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Time of year
LanguageEnglish
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381
369
265
195
174
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All reviewspool barlagoon viewsmall resortpool sidegreat beachbeach areaocean frontspring breakalfredovacationbenitoangelbartenderjacuzzidiegowaitersmanuel
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1 - 5 of 1,384 reviews
Reviewed 3 days ago

I was suppose to stay here for one day about a week ago. The day of my flight was delayed until the next day. I called the hotel to tell them what happened and asked if they could move the reservation over one day. They...More

Review collected in partnership with this hotel
Thank sabrinanicanor
Response from Gerencia G, Gerente at Bel Air Collection Resort & Spa CancunResponded 3 days ago

Dear Guest Unfortunately we have any record fo your reservation. Thank you

Hotel's Favourite
Reviewed 8 November 2017 via mobile

We love the place, very excellent spa services, so relaxing 😌 I even felt at sleep 😴. Ask for Mayra or Sara for wonderful massage 💆🏼. Awesome hotel!! Food was great and people are very friendly. We will sure come back and visit again.More

2  Thank Liliana1224
Response from GerenciaBa_Gral, General Manager at Bel Air Collection Resort & Spa CancunResponded 8 December 2017

Dear Guest, Thank you for choosing Bel Air Collection Resort & Spa Cancun and for taking the time to let us know your experience with us, your comments are highly appreciated to improve our areas of opportunity. We are glad to know that you spent...More

Reviewed 4 days ago

I genuinely enjoyed my stay at this hotel. I went with my family and although their were some flaws, the good aspects of the hotel outway them. Pros: the service by both the restaurant and pool staff was wonderful. The waiters were attentive and funny...More

Thank juliet h
Response from Gerencia G, Gerente at Bel Air Collection Resort & Spa CancunResponded 3 days ago

Dear Juliet h, Thank you so much for choosing Bel Air Collection Resort & Spa Cancun and for taking the time to let us know your experience with us, your comments are highly appreciate to improve our areas of opportunity. We are glad to know...More

Reviewed 4 days ago

Pros: Beach , Pool , Food , Close to airport Cons: Hotel says 12 yearolds and older but i still saw kids, Water goes everywhere in bathroom, No bathroom locks, Wifi in room was terrible,Loud Aircondition,Half the furniture was broken in room, Pillow s are...More

Review collected in partnership with this hotel
Thank GosieHasGem32
Response from Gerencia G, Gerente at Bel Air Collection Resort & Spa CancunResponded 3 days ago

Dear GosieHasGem32, Thank you very much for taking a little of your valuable time to let us know about your stay at Bel Air Collection Resort & Spa Cancun. We really appreciate the kind feedback. In regards to the room and other, I have taken...More

Reviewed 6 days ago via mobile

The hotel was old had a nineties design but was worth what I pay the view is very nice the staff were very rude don't even give free ice. And they will try to rip you off like they wanted $90 for 2 breakfasts. The...More

Thank Danny R
Response from Gerencia G, Gerente at Bel Air Collection Resort & Spa CancunResponded 4 days ago

Dear Danny R, We sorry you had a bad experience, Although we always try to provide the best service, we regret the inconvenience during your stay and asked to accept our sincere apologies. Our commitment to continuous improvement in service and facilities for our guests...More

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About
Amenities
Top amenities
Free Parking
Pool
Beachfront
Room Service
Restaurant
Free Internet
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Spa
Hotel Amenities
Free Parking
Room Service
Breakfast included
Wheelchair Access
Airport Transportation
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Adult pool
Outdoor pool
Details
Price range
US$90 - US$191 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#54 Top resorts Hotel in Cancun
#56 Spa Hotel in Cancun
#67 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$90 - US$191 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#54 Top resorts Hotel in Cancun
#56 Spa Hotel in Cancun
#67 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
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Traveller (2266)
Pool & Beach (565)
Room & Suite (494)
Dining (199)
Amenities (35)
Family and Play Areas (18)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Saška B
30 May 2018|
Answer
Response from Antonio G | Property representative |
Hello Saska! Thanks for contacting us! Can you let me know your email so I can reach you back? Kind regards!
0
Votes
Google Translation
Miahp06
18 March 2018|
AnswerShow all 3 answers
Response from Mikael O | Reviewed this property |
Probably not. But anyway - try to stat away from this hotel. Nothing is good there.
0
Votes
Google Translation
Billie B
30 January 2018|
AnswerShow all 2 answers
Response from Gerencia G | Property representative |
Dear Billie B, The all inclusive includes breakfast, lunch and dinner, in any of the restaurantes at the hotel, mini bar restocked once a day also included, tea time from 5 to 6 pm, sunset corner 6th floor (champagne) from... More
0
Votes
Google Translation
Room Tips
"I would suggest the ocean view....why not?"
denisect2018
2 million years ago
Read review
"Book at the Marriott!!"
SkyPrincess03
2 million years ago
Read review
"6 floor is my favorite. Ocean view get the sun rise, lagoon view gets the sunset"
BeeP186
2 million years ago
Read review
"Try to get a beach view room because the other views are facing the busy street"
Napolien316
2 million years ago
Read review
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