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Bel Air Collection Resort & Spa Cancun

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Bel Air Collection Resort & Spa Cancun
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2,222 Reviews from our TripAdvisor Community

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Showing 1,000: English reviews
Hamilton, Canada
Reviewed yesterday NEW

I highly recommend this place for adults to get away and relax. The staff is very friendly. The food is amazing other then the breakfast choice.(But your could order room service which is a bit better) All other meals are ordered off a menu and are hot and fresh and very well done. The staff here really goes the extra...

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Helpful?
Thank 481giselled
NC
Reviewed yesterday NEW

Terrible stay. We were put in a room on the basement level, which is connected to the beach and the pool. However, the whole floor was humid like pool lockers, and the AC in the room barely functioned. The bell boys took forever to bring down our luggage, and I had to go back upstairs to nudge them. There were...

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Helpful?
Thank prl4
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear guest, First and foremost we would like to thank you for giving us the honor of being your hosts for your recent stay and for share your feedback with us. We would like to extend our sincere apologies for the issues you went throughout your stay, we will be sure to use this to guarantee our guests complete satisfaction....

Reviewed 3 days ago NEW

Met some amazing people. Marisela and Angel stood out in the dining area, and the pool and beach area, Enmanuel and Efrain made every effort with support from Michell Benito and Gaspar. Great customer relations! The hotel itself is small, the front desk is often busy and waiting to speak with a representative is to be expected regardless of your...

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Helpful?
Thank Denise B
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest, first of all we would like to thank you for your comments and for taking the time to let us know your disappointment, your comments are highly appreciated since they help us to improve our areas of opportunity. We are very concerned by what sounds like a disappointing visit at our hotel, we would like to apologize for...

Brasilia
Reviewed 3 days ago NEW

Bad building maintenance; bad service (the employes are nice people, but not enough in number --usually one attendant in reception for hundreds rooms--, offering wrong information etc.); bad food; and so on...

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Helpful?
Thank Claudio M
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest, first of all we would like to thank you for your comments and for taking the time to let us know your disappointment, your comments are highly appreciated since they help us to improve our areas of opportunity. We are very concerned by what sounds like a disappointing visit at our hotel, we would like to apologize for...

Houston, Texas
Reviewed 3 days ago NEW

Poor room condition, very bad wifi, atm out of service. Great pool, beautiful lobby and nice service. Compared to other hotels, the quality is below the standard, requiring some renewals and investments.

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Helpful?
Thank Michael K
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear guest, First and foremost we would like to thank you for giving us the honor of being your hosts for your recent stay and for share your feedback with us. We would like to extend our sincere apologies for the issues you went throughout your stay, we will be sure to use this to guarantee our guests complete satisfaction....

Delhi
Reviewed 4 days ago NEW

The hotel needs a facelift. Old property. Lift and doors have rust. Work was going on our floor so was noisy. Staff was courteous. The pool was good. Great for morning walks and dip and to see the sun rise. Overall value for money.

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Helpful?
Thank Shweta O
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest, first of all we would like to thank you for your comments and for taking the time to let us know your disappointment, your comments are highly appreciated since they help us to improve our areas of opportunity. We would like to apologize for all the inconveniences during your stay with us. Our commitment provide the best service...

Sydney, Australia
Reviewed 5 days ago NEW

Yes it's dated but it's clean, good value, great service and has its own style. Breakfast was excellent and so were the staff. The balcony door and safe were broken in our room and were attended to immediately. We enjoyed our stay.

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Helpful?
1Thank Choco L
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear guest, thank you so much for choosing Bel Air Collection Resort & Spa Cancun and for taking the time to let us know your experience with us, your comments are highly appreciate to improve our areas of opportunity. We are glad to know that you spent a great time here and enjoyed of our service. We hope that you...

mcallen, United States
Reviewed 1 week ago

Well worth the money. The location is awesome. Umbrellas all day every day, kept this pale dude in the shade. Drink and food service on the beach, can't be beat. Highly recommend the all inclusive package

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Helpful?
1Thank Jeronimo S
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Jeronimo S Thank you very much for sharing your kind feedback on TripAdvisor with travelers around the world. It pleased us greatly to have accommodated you during your experience you lived in our premises and appreciate the cheerfulness from our people. At our Bel Air Collection Resort & Spa Cancun we have every desire to address your needs, our...

Toronto, Canada
Reviewed 1 week ago

The staff, amenities and service were fantastic. The food was wonderful and gourmet. Only problem is my wife uses a wheelchair, and the hotel, built in 1970's is not built for accessibility. A ramp leads from parking to main floor, but all rooms have 4 inch lip, and there are only stairs to pool deck.

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Helpful?
3Thank 8donalda
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear guest, thank you so much for choosing Bel Air Collection Resort & Spa Cancun and for taking the time to let us know your experience with us, your comments are highly appreciate to improve our areas of opportunity. We are glad to know that you spent a great time here and enjoyed of our service. We hope that you...

NY
Reviewed 1 week ago

Couldn't use pillows, because they had a strange smell. For the few days that A/C worked, it leaked water on floor in bathroom. Also couldn't flush toilet room 5509 properly, water pressure was weak used lobby toilet sometimes

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Helpful?
3Thank cancunj0e
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest, first of all we would like to thank you for your comments and for taking the time to let us know your disappointment, your comments are highly appreciated since they help us to improve our areas of opportunity. We are very concerned by what sounds like a disappointing visit at our hotel, we would like to apologize for...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
Official Description (provided by the hotel)
Where body, mind and spirit become one. The Bel Air Collection Hotel & Spa enhances your meditation and serenity, where everything is dedicated to your wellness and to completely restoring your body, mind and spirit. The Bel Air Collection follows a hip and minimalist trend, for those who are looking for a relaxing and romantic experience. 10 Minutes from the airport and just 15 minutes from the commercial zone, restaurants and the exciting Cancun's nightlife. *Adults oriented. Children 12 years old and up are welcomed ... more   less 

Additional Information about Bel Air Collection Resort & Spa Cancun

Address: Boulevard Kukulcan Km. 20.5 Hotel Zone | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $138 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bel Air Collection Resort & Spa Cancun 3.5*
Number of rooms: 155
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, BookIt.com, Orbitz, Priceline, HotelTravel.com, Odigeo and Travelocity so you can book your Bel Air Collection Resort & Spa Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Bel Air Collection Resort And Spa Cancun
Bel Air Collection Resort & Spa Cancun Hotel Cancun
Bel Air Collection Hotel Cancun
Bel Air Cancun
Bel Air Collection Cancun
Hotel Style:
#48 Top resorts Hotel in Cancun
#50 Spa Hotel in Cancun
#58 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Bel Air Collection Resort & Spa Cancun staff and other travellers.
65 questions
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Questions? Get answers from Bel Air Collection Resort & Spa Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“As in any hotel in Cancun, always try for an ocean view on an upper floor. Our rooms 5202 and 5203 had great balconies.”
 of 5 bubbles _markandtanialee, 27 Nov 2016 | Read review
“We have always asked for an ocean view.”
 of 5 bubbles jonpiper, 26 Nov 2016 | Read review
“If you can get past the hotel needing upgrading - enjoy the people and the food ... and the beach!!”
 of 5 bubbles joannd959, 17 Nov 2016 | Read review
“Lagoon view rooms are great”
 of 5 bubbles mimchik, 29 Sep 2016 | Read review
“I had 5110 -next to stairs going down to pool, restaurant and near lobby. Convenient and still quiet.”
 of 5 bubbles Sherry76244, 22 Aug 2016 | Read review
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