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Bel Air Collection Resort & Spa Cancun

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Bel Air Collection Resort & Spa Cancun
Bel Air Collection Resort & Spa Cancun
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2,505 Reviews from our TripAdvisor Community

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Showing 1,090: English reviews
Start your review of Bel Air Collection Resort & Spa Cancun
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Victoria, Canada
Reviewed yesterday NEW

Amazing vacation! Thank you to Louis/Loui (sp?) we called him the 'Captain' for making my 50th birthday so special. We were seated at a very special table for two and greated by rose petals on our dining table and champagne. A special dinner was prepared just for the two of us. My husband didn't even have to make any arrangements...

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Helpful?
Thank cherylgawryluk
Austin, Texas
Reviewed 2 days ago NEW

There were many things about the hotel that I enjoyed, but in the end the problem areas were to great to fully enjoy my experience. The AC was not working for the first 2 days despite assuring me others were having issues, or that it would be fixed, or that it was fixed. They did provide a fan on the...

Review collected in partnership with this hotel
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Helpful?
Thank JEREMIAH P
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest, first of all we would like to thank you for your comments and for taking the time to let us know your disappointment, your comments are highly appreciated since they help us to improve our areas of opportunity. We find ourselfs in a remodelation process and we offer you an apology for any inconvenience that this may caused...

Zilina, Slovakia
Reviewed 4 days ago NEW

The hotel is very old before the reconstruction. And service is very slow. There are not enough umbrellas. Beachchairs weren´t adjustable. Bars were opened too late - at 11:00 o´clock. Everywhere was a grate draft.

Review collected in partnership with this hotel
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Helpful?
Thank Olga Z
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest. First of all, I would like to thank you for choosing Bel Air Collection Resort & Spa Cancun, as the preferred option to spend your recent holidays as well as, by letting us know about your inquietudes. We attach a great value to your comments and they are always taken with our maximum interest. We carefully reviewed and...

Mass
Reviewed 1 week ago

The Bel Air Resort is a nice little, place, The staff were excellent. They were very accomadating The grounds are beautiful, but the rooms are dated and need renovations, which the facility is currently working on. The restaurants, ( Which are 3) are fantastic, I did not have a bad meal. I plan on returning once the renovations are completed....

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Helpful?
2Thank Zoie65
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear guest, thank you so much for choosing Bel Air Collection Resort & Spa Cancun and for taking the time to let us know your experience with us, your comments are highly appreciate to improve our areas of opportunity. We are glad to know that you spent a great time here and enjoyed of our service. We hope that you...

Airdrie, Canada
Reviewed 1 week ago via mobile

We first arrived and it took about 45 minutes to get us checked in. Found the hotel kinda grungy and dirty. There is a huge court yard right in the middle, which is where the sushi restaurant is... you order your food from a desk and you find a place to sit, more or less, outside. Was a very drunk...

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Helpful?
Thank brotherdeek
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest, first of all we would like to thank you for your comments and for taking the time to let us know your disappointment, your comments are highly appreciated since they help us to improve our areas of opportunity. We find ourselfs in a remodelation process and we offer you an apology for any inconvenience that this may caused...

Oak Lawn, Illinois
Reviewed 1 week ago

The hotel staff were wonderful! All the servers were great! It was a quick ride from the airport. We were greeted by staff and given mimosas while we waited to check in. The view from front desk alone is gorgeous!

Review collected in partnership with this hotel
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Helpful?
1Thank B1073VIstephaniee
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear guest, thank you so much for choosing Bel Air Collection Resort & Spa Cancun and for taking the time to let us know your experience with us, your comments are highly appreciate to improve our areas of opportunity. We are glad to know that you spent a great time here and enjoyed of our service. We hope that you...

Brussels, Belgium
Reviewed 1 week ago

We booked 2 nights in Bel Air. We made full payment. But when we arrived to the hotel, after a 14th hours flight, manager at reception tried to move us to another hotel for 1 night, due to (fake) overbooking. He lied that the another hotel is situated near, but he couldn't even finde it on map! Google know nothing...

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Helpful?
1Thank tamilatam
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest, first of all we would like to thank you for your comments and for taking the time to let us know your disappointment, your comments are highly appreciated since they help us to improve our areas of opportunity. We find ourselfs in a remodelation process and we offer you an apology for any inconvenience that this may caused...

Reviewed 1 week ago

When my daughter and I arrived at the hotel, after had made previous reservations two and a half months prior to arrival. When checking in at the front desk they had mentioned that I had no prior reservation at the hotel. When asking the woman at the front desk why I do I not have a reservation? Her reply was...

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Helpful?
2Thank Tonya P
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest, first of all we would like to thank you for your comments and for taking the time to let us know your disappointment, your comments are highly appreciated since they help us to improve our areas of opportunity. We find ourselfs in a remodelation process and we offer you an apology for any inconvenience that this may caused...

Chicago, Illinois
Reviewed 1 week ago

The food and drinks were poor. Very small portions and a very limited menu with high prices. The hot tub in our room wouldn't hold water and we got electrocuted when touching the light switch. We left after 1 day. The resort was very run down for the price and was far from any restaurants and adventures. I wouldn't recommend...

Review collected in partnership with this hotel
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Helpful?
Thank T4164NZmatthewm
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest, first of all we would like to thank you for your comments and for taking the time to let us know your disappointment, your comments are highly appreciated since they help us to improve our areas of opportunity. We find ourselfs in a remodelation process and we offer you an apology for any inconvenience that this may caused...

Edmonton
Reviewed 2 weeks ago

The Bel Air Cancun is an excellent hotel. It may not be for everyone. It is a smaller hotel. The rooms are nice and well-kept. Staff is wonderful and very helpful. The hotel claims three restaurants but one is a sushi/martini style restaurant located off the lobby and has low seating (pillows). The other two restaurants are essentially in one...

Review collected in partnership with this hotel
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1Thank starch0ice
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear guest, thank you so much for choosing Bel Air Collection Resort & Spa Cancun and for taking the time to let us know your experience with us. We are glad to know that you spent a great time here and enjoyed of our service. We hope that you will return again very soon and create more memorables moments. Many...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Where body, mind and spirit become one. The Bel Air Collection Hotel & Spa enhances your meditation and serenity, where everything is dedicated to your wellness and to completely restoring your body, mind and spirit. The Bel Air Collection follows a hip and minimalist trend, for those who are looking for a relaxing and romantic experience. 10 Minutes from the airport and just 15 minutes from the commercial zone, restaurants and the exciting Cancun's nightlife. *Adults oriented. Children 12 years old and up are welcomed ... more   less 

Additional Information about Bel Air Collection Resort & Spa Cancun

Address: Boulevard Kukulcan Km. 20.5 Hotel Zone | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $122 - $239 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bel Air Collection Resort & Spa Cancun 3.5*
Number of rooms: 155
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Priceline, Hotels.com, Despegar.com and Orbitz so you can book your Bel Air Collection Resort & Spa Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Bel Air Collection Resort & Spa Cancun Hotel Cancun
Bel Air Collection Resort And Spa Cancun
Bel Air Collection Hotel Cancun
Bel Air Cancun
Bel Air Collection Cancun
Hotel Style:
#52 Top resorts Hotel in Cancun
#54 Spa Hotel in Cancun
#63 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Bel Air Collection Resort & Spa Cancun staff and other travellers.
87 questions
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Questions? Get answers from Bel Air Collection Resort & Spa Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sea view only!”
  • so-called lagoon view
  • so-called lagoon view
 of 5 bubbles tamilatam, 15 Mar 2017 | Read review
“Old building that needs several repairs, updating the building and getting new staff and management.....”
 of 5 bubbles tonyap538, 14 Mar 2017 | Read review
“Had an ocean view room with a balcony and it was beautiful”
 of 5 bubbles rhonda048, 3 Mar 2017 | Read review
“not many lagoon view rooms, just ask for an upgrade”
 of 5 bubbles BozenaK964, 28 Feb 2017 | Read review
“Ocean view room is amazing! but if you want to save money, lagoon view is also nice, and the beach is a 30 second walk away!”
 of 5 bubbles MandiRandi-13, 26 Feb 2017 | Read review
5 of 5