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Bel Air Collection Resort & Spa Cancun

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Traveller (2178)
Pool & Beach (564)
Room & Suite (492)
Overview
  • Excellent37%
  • Very good26%
  • Average17%
  • Poor11%
  • Terrible9%
Travellers talk about
“pool bar”(82 reviews)
“lagoon view”(42 reviews)
“small resort”(13 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3 Star Hotel
All hotel details
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Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,350)
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All reviewspool barlagoon viewsmall resorthotel stripbeach areamexican foodpool sidebeautiful beachalfredorecommend this resortocean frontspring breakvacationangelbenitojacuzzibartender
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11 - 15 of 1,308 reviews
Reviewed 2 weeks ago

Bel Air Collection and Spa is a good quality hotel. Tidy and friendly staff. It is not as expensive as other hotels in the Cancun area. Nice beach, and sunny pool. Hotels in Southern Cancun have the advantage of easy public transportation.More

Review collected in partnership with this hotel
1  Thank josemayordomo
Response from GERENCIA G, Director General at Bel Air Collection Resort & Spa CancunResponded 2 weeks ago

Dear guest, We would like to thank you for choosing Bel Air Collection Resort & Spa Cancun as your host on your recent gateway. It was a pleasure having you and we appreciate that you have taken the time to share your experience on TripAdvisor....More

Reviewed 2 weeks ago

Very low pressure of water. Had to wait for 20 minutes, and let the water run so it can be hot. Not enough eating places around hotel. Not a place, i would recommend to friends or family. TV in Spanish.More

Review collected in partnership with this hotel
Thank ranell6
Response from GERENCIA G, Director General at Bel Air Collection Resort & Spa CancunResponded 2 weeks ago

Dear guest, Thank you so much for sharing your latest experience at Bel Air Collection Resort & Spa Cancun, and thank you for the feedback regarding the low pressure of water, your remarks help us improve in order to keep a high level of satisfaction...More

Reviewed 2 weeks ago via mobile

The hotel is old, the maintenance terrible... leaks everywhere even inside the rooms and bathrooms. It is an adult only however they allow kids of 12 yo. The food is terrible don’t do all inclusive, not worth it. We had to book tours not to...More

2  Thank Carolina T
Response from GERENCIA G, Director General at Bel Air Collection Resort & Spa CancunResponded 2 weeks ago

Dear Guest, First of all, I would like to extend you our gratitude by having selected Bel Air Resort & Spa Cancun as your preferred place to experience your recent vacations. We carefully reviewed all your observations and I would like to express our most...More

Reviewed 3 weeks ago

Good place quality price good service the pool verry verry niece beach to very niece people woorking dayre not much fun in night no ambiance bar that the thing I wold dont like you ned to go out because He have no attraction nightMore

Review collected in partnership with this hotel
Thank sylviebronzage
Response from GERENCIA G, Director General at Bel Air Collection Resort & Spa CancunResponded 2 weeks ago

Dear Guest, First of all, I thank you by having selected Bel Air Collection Resort & Spa Cancun as well as, by the time you have taken to letting us know about your recent stay. Our goal is not only to fulfill, but surpassing all...More

Reviewed 3 weeks ago

Called 3 times about bathroom ceiling constantly leaking and flooding our floor. Never fixed or addressed. Only recourse after being told it would be fixed was to stay out of the room as much as possible. Front desk service was. Ot great at addressing thisMore

Review collected in partnership with this hotel
Thank silentt23
Response from GERENCIA G, Director General at Bel Air Collection Resort & Spa CancunResponded 3 weeks ago

Dear Guest, First of all we would like to thank you for your comments and for taking the time to let us know your disappointment, your comments are highly appreciated since they help us to improve our areas of opportunity. We find ourselfs in a...More

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Best Value Properties in Cancun, Mexico
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About
Amenities
Top amenities
Free Parking
Pool
Beachfront
Room Service
Restaurant
Free Internet
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Spa
Hotel Amenities
Free Parking
Room Service
Breakfast included
Airport Transportation
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Adult pool
Outdoor pool
Details
Price range
US$93 - US$185 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#52 Spa Hotel in Cancun
#54 Top resorts Hotel in Cancun
#64 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$93 - US$185 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#52 Spa Hotel in Cancun
#54 Top resorts Hotel in Cancun
#64 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (2178)
Pool & Beach (564)
Room & Suite (492)
Dining (196)
Amenities (35)
Family and Play Areas (18)
Business Centre & Event Rooms (4)
Questions & Answers
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Miahp06
18 March 2018|
AnswerShow all 2 answers
Response from | Reviewed this property |
No there is not. Super shuttle is a good one there. We have used it many times with no issues!
0
Votes
Billie B
30 January 2018|
AnswerShow all 2 answers
Response from GERENCIA G | Property representative |
Dear Billie B, The all inclusive includes breakfast, lunch and dinner, in any of the restaurantes at the hotel, mini bar restocked once a day also included, tea time from 5 to 6 pm, sunset corner 6th floor (champagne) from... More
0
Votes
Google Translation
travelprysez
28 January 2018|
Answer
Response from Cindy L | Reviewed this property |
No freezer but definitely a coffee maker and coffee. The fridge has drinks that they refill daily . When the restaurant is not open there is a snack station serving coffee tea sweet desserts . There is also a bar in the... More
0
Votes
Room Tips
"Quiet, peaceful, great service,cheap"
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"Quiet, peaceful, great service,cheap"
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"We had the ocean side view, and I was up every morning to watch the sunrise."
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"don't get a room there at all"
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