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Bel Air Collection Resort & Spa Cancun

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Bel Air Collection Resort & Spa Cancun
Bel Air Collection Resort & Spa Cancun
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2,429 Reviews from our TripAdvisor Community

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There are newer reviews for Bel Air Collection Resort & Spa Cancun
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Showing 1,066: English reviews
Melbourne, Australia
Reviewed 21 January 2013

Pros: great location on beach with nearby pool and bar; economical; great nachos; room (with great view) and bathroom were well worth the price; good services, such as internet, TV, massage and small shop; very friendly staff and excellent service. Cons: needs a makeover; food in restaurant was average (although service was great); a very lifeless end of Cancun (but...

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Helpful?
1Thank Dan_Viv
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest: Thank you very much for your generous words, I'd like to say that our goal is continuous improvement, and this is made possible by comments like yours. If there is anything I can do please do not hesitate to contact me, I am at your service. direccion@thebelair.com.mx Best Regards Lic. Andrea Bosio. Gerente General

Rouyn-Noranda, Canada
Reviewed 20 January 2013

We come from Rouyn-Noranda, Quebec, Canada. We stayed at the Bel Air Collection in cancun from January 1 to 8, 2013. We had 7 sunny days. The temperature was around 27-28 celcius degree all week. The bad points: The first two days, we were upset to see that only one restaurant was opened. The third day, they open the sushi...

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Helpful?
2Thank Aline P
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest: First of all receive my deepest apologies for not covering your expectations and for the problems that you had your stay, but hopefully in the future give us the opportunity to change the bad image that you have of the hotel. We will be happy to receive it in Bel Air Cancun. If there is anything I can...

Victoria, Canada
Reviewed 20 January 2013

I travelled to Cancun with my girlfriend between jan3-10 celebrating my 50th. birthday. We picked Bel Air for its location and quiet atmosphere. Our room was facing the sea every morning waking up to the roar of the waves. Room sevice was great, the staff somehow new what time we were out, and tide it up. The food was superb...

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Helpful?
2Thank Tony D
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest: Please let me express my sincere thanks for sharing with us this generous comments about our work and our services, our goal is continuous improvement, and this is possible thanks to comments like yours. There's nothing like knowing that our clients had a great time during your stay with us.Thanks for your recommendations and we will be waiting...

Montreal, Canada
Reviewed 17 January 2013

This review is long overdue! I visited this resort in May 2010 and it was very good! Do not listen to the bad reviews! I was treated like family, basically if something was missing, they would fix up for it right away. First of all, we flew with Air Transat. The flight was good and the distance from the airport...

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Helpful?
2Thank Insanexvi3tgrl
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest: Thank you for your generous comments about our work and our services. There is nothing more satisfying as knowing that our customers had a memorable stay with us. Thanks for your recommendations and we will be waiting for your next visit with your family and friends. Best Regards. Lic. Andrea Bosio. General Manager

Calgary, Alberta
Reviewed 15 January 2013

We stayed at the Bel Air Cancun for the third time. We were there for two weeks over both the Christmas and New Years holidays. My father also joined us from Toronto for one week and this was his second visit. As in the past all our expectations were exceeded. Check in and check out with Brianna was a breeze....

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2Thank DebandJack
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest: Thank you for your words of kindness. We will be thrilled to have an opportunity receiving you every year, making every effort to turn each day spent with us memorable. Thank you for qualifying our services so highly, it's truly our pleasure to know that your stay with us was excellent. We are looking forward to the opportunity...

Miami, Florida
Reviewed 15 January 2013

Went for my 50th, over the Xmas break, what a mistake it was staying in this hotel. Have to say the room was nice, but we took the all inclusive package and was So disappointed . The food was HORRIBLE!!!! And the alcohol was just as bad, best thing I drank was the oj. And don't even get me started...

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3Thank DELATINA38
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest: First of all receive my deepest apologies for not covering your expectations. We hope for the future opportunity to present you that our best efforts are made to meet the highest expectations and guest's satisfaction is our first priority. Best Regards Lic. Andrea Bosio General Manager

Victoria, British Columbia, Canada
Reviewed 5 January 2013

We traveled here for our honeymoon. After the craziness of the wedding we found the Bel Air was a great place to relax. Our room was clean and comfortable and the bed was awesome. The view from our ocean-view room with balcony was great (an upgrade we got because it was our honeymoon). It overlooked the infinity pool which in...

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4Thank JessicaOtt
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest : First I would like to thank you for visiting Bel Air Collection Resort & Spa Cancun. Thanks for sharing your opinion with us as well as the encouraging words about our team and our work. It is a pleasure to know that your stay was satisfactory. I would like to thank you for your recommendations and look...

Reviewed 5 January 2013

We stayed here for 11 nights over Christmas and New Years. I had 2 separate reservations for 2 different room types, one for the Jacuzzi suites, which were not available for the entire time period, and 1 for a standard room. Our first 3 nights were miserable, in a room located directly over the kitchen and hallway to the laundry...

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Helpful?
Thank Rog S
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest: Please let me express my sincere thanks for sharing with us these generous comments about our work and our services, our goal is continuous improvement, and this is possible thanks to comments like yours. There's nothing like knowing that our clients had a great time during your stay with us, please accept my apologies for any inconvenience you...

Chicago, Illinois
Reviewed 5 January 2013

We came with reservation confirmation printed out for two rooms. They claimed to not have any record of our reservation. However, there was another party here at the exact same time with confirmation numbers that the hotel also did not their reservation. Instead of offering any accommodation, they made us call their booking agency in another part of the country....

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Helpful?
6Thank Ryan Z
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest: First of all receive my deepest apologies for not covering your expectations and for the problems that you had with reservations, but hopefully in the future give us the opportunity to change the bad image that you have of the hotel. We will be happy to receive it in Bel Air Cancun. If there is anything I can...

Ridgewood, New York, United States
Reviewed 2 January 2013

Worst Customer Service! they still owe me my security deposit and every time I call they put me on hold or tell me "theyll call me back" now im stuck calling mexico and waiting for the hotel to put the money back on my card. everytime i call back asking for the person i spoke to before they are never...

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Helpful?
3Thank Luis V
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest: Please accept my most sincere apologies and kindly contact me by email: direccion@thebelair.com.mx. I am confident that we can find the solution. Best Regards Lic. Andre Bosio Genaral Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Where body, mind and spirit become one. The Bel Air Collection Hotel & Spa enhances your meditation and serenity, where everything is dedicated to your wellness and to completely restoring your body, mind and spirit. The Bel Air Collection follows a hip and minimalist trend, for those who are looking for a relaxing and romantic experience. 10 Minutes from the airport and just 15 minutes from the commercial zone, restaurants and the exciting Cancun's nightlife. *Adults oriented. Children 12 years old and up are welcomed ... more   less 

Additional Information about Bel Air Collection Resort & Spa Cancun

Address: Boulevard Kukulcan Km. 20.5 Hotel Zone | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $153 - $409 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bel Air Collection Resort & Spa Cancun 3.5*
Number of rooms: 155
Reservation Options:
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Also Known As:
Bel Air Collection Resort & Spa Cancun Hotel Cancun
Bel Air Collection Resort And Spa Cancun
Bel Air Collection Hotel Cancun
Bel Air Cancun
Bel Air Collection Cancun
Hotel Style:
#52 Top resorts Hotel in Cancun
#53 Spa Hotel in Cancun
#62 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Bel Air Collection Resort & Spa Cancun staff and other travellers.
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Questions? Get answers from Bel Air Collection Resort & Spa Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were in #5206 and loved it. Awesome view & quiet at night. Oceanview, but most rooms are, I believe...”
  • Sunset
  • Gorgeous. Just sayin'. Private, too.
 of 5 bubbles beachchevy, 15 Feb 2017 | Read review
“Ocean view with a balcony. Many do not have a balcony.”
 of 5 bubbles debbieo157, 5 Feb 2017 | Read review
“Ocean side has great views and breezes.”
 of 5 bubbles 968rkg, 26 Jan 2017 | Read review
“The room was perfect, 3rd floor, balcony looking over the pool and ocean. STUNNING”
 of 5 bubbles jordynr242, 23 Jan 2017 | Read review
“best views”
 of 5 bubbles franciscog5, 20 Jan 2017 | Read review
5 of 5