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This website has greatly assisted us in making vacation decisions. Completing our stay at Bel Air tomorrow. Very few surprises here--both good and not so good.
The property: good staff for the most part; helpful and very considerate; Juanita kept our room clean throughout our...More
So far my trip has been AHHHHHH-MAZING!!
I am being treated as royalty here lol seriously ..
Diego the bartender is awesome!
And Alan, he is the such a great host with the activities love his enthusiasm!!
Great staff, great view, good drinks what else...More
1 Thank mercedes i
Response from BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa CancunResponded 10 July 2015
Many thanks by your preference in the selection Bel Air Collection Resort & Spa Cancún for your recent vacation. I also would like to extend our gratitude caused you have shared your experience regarding this trip to our property through Tripadvisor advising to...More
Please do not let this fool you. This place has an All Inclusive OPTION which is NOT clear when you make reservations. We were told by a very sarcastic GianCarlos at check in who did NOTHING but inform us that it would be an additional...More
Me and my husband visited Cancun in April 2015. We booked a 7 day all inclusive trip from sunwing. On the very second day of our stay, this incident happened. My husband was on the beach and I came back to my room for shower....More
11 Thank Sparshi16
Response from BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa CancunResponded 22 May 2015
First I would like to thank you for visiting Bel Air Collection Resort & Spa Cancun.
We're deeply sorry about the experience you went through during your stay with us. We certainly know the sentimental value that comes with these belongings.
I got this hotel for a steal, and for that reason only I'm OK with it. I should share that I did not pay for the all inclusive package, which added nearly 2-3 times the per night charge. In stead, I brought my own breakfasts,...More
Response from Gerencia G | Property representative |
Dear Billie B,
The all inclusive includes breakfast, lunch and dinner, in any of the restaurantes at the hotel, mini bar restocked once a day also included, tea time from 5 to 6 pm, sunset corner 6th floor (champagne) from... More
Dear Billie B,
The all inclusive includes breakfast, lunch and dinner, in any of the restaurantes at the hotel, mini bar restocked once a day also included, tea time from 5 to 6 pm, sunset corner 6th floor (champagne) from 6 to 7pm, and night amenities to your room (pastries) and national and international drinks mentioned in the bar menu.
I hope this information was helpful and if you have any more questions please feel free to ask.