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Holiday Inn Cancun Arenas

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846 Reviews from our TripAdvisor Community

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Showing 351: English reviews
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Damascus, Maryland
Reviewed 1 week ago

Typical Holiday Inn property in terms of a clean, comfortable room. Check-in - the front desk staff was indifferent to me. But more importantly, even though a 'chip and signature' method was used for my credit card. Credit card approved and license copied. But the staff wrote down my credit card number, expiration date, and 3 digit security code on...

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Helpful?
Thank lamphs
Ottawa, Canada
Reviewed 1 week ago

Booked with my airmiles for 8 nights. Overall, I enjoyed our stay very much given this was a minor cost to the trip. The good: Hotel is clean, some areas recently painted with vibrant colors, room was very clean if a bit spartiate, 2 double beds with hard mattresses, decent pillows, TV with some English channels (although the variety of...

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Helpful?
Thank Lubiere
Reviewed 1 week ago

My wife & I were pleasantly surprised. Here's the real review. The rooms, pool, beach, service were fantastic. My wife loved the food. I wasn't unhappy with the food, but not blown away either. But if she's happy...I'm happy We didn't mind that most of the staff spoke little English. There were a few exceptions like our awesome waiter Jose...

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Helpful?
Thank Mrtwistertx
London, United Kingdom
Reviewed 2 weeks ago

1 night in Cancun so had to stay here! Great views from the balcony of my room and a pool area with bar too! Pool leads straight onto the beach, chairs and towels are available free for guests. Perfect Just so relaxing! Hotel is old, but I found it clean and tidy, no concerns, staff friendly and helpful. Internet good...

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Thank HerrFUDGE
chicago
Reviewed 15 March 2017

You'd think a Holiday Inn would at least have drinkable water in the room - like every other chain hotel on this tourist strip. You'd be wrong. We also struggled to find staffers who understood or spoke English. I was shocked. The room was basic, as were the amenities. Nothing stood out. The pool wasn't impressive, nor was the beach...

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Helpful?
Thank Sktpat
IHGService, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear Sktpat, Thank you for your recent stay with us and reviewing our property. Please accept our sincerest apology for the unexpected experience you had with the room you received and the service you had. We also apologize you were not satisfied with the facilities we offer. We want to assure you that our hotel is very proud of its...

Edison, New Jersey
Reviewed 5 March 2017

We had a room overlooking the pool and an angular view of the ocean. This resort has of average size and beach access is not much. I guess every room has a balcony. That is very convenient to dry clothes. They try to maintain it neat but something stinks in both the wash basin and the bathroom. Generally, the bathroom...

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Helpful?
Thank rambt
IHGService, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear rambt, Thank you for leaving a candid review about our hotel on TripAdvisor and for being our guest. I am happy to know the bedding and hotel activities you encountered surpassed your expectation. I also appreciate the kind remarks regarding the proximity of our hotel and our courteous staff. We always make sure our guests have a comfortable stay...

Fayetteville, Arkansas, United States
Reviewed 4 February 2017 via mobile

We had read some bad reviews, but decided to try it anyway because it was a Holiday Inn. Big Mistake. . Let me say though that it appears that they cater to the locals, everything was in Spanish. All signs, music, menus. . . The bathroom was Tony and filthy with a broken toilet and stopped up shower drain. ....

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Helpful?
Thank Kirby J
IHGService, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Hi Kirby J, Thank you so much for sharing your experience with our hotel. I would like to apologize for the disappointment you had with the bathroom, bed sheets, and restaurant just to name a few. I would like to follow up on this situation that is why I have sent you a private message to obtain more information. I...

Mexico City, Mexico
Reviewed 20 January 2017 via mobile

Slow service, they won't listen to your needs, and quality food is medium to bad (and also takes ages to be served). Facilities are OK, and I mean only an OK. Employees are neither interested nor pressed to go above your expectations Ah! And don't believe the girl that takes family pictures: you'll take far much better lighted pics with...

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Helpful?
Thank Bruno M
IHGService, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Hello Bruno M, Thank you for choosing the Holiday Inn Cancun Arenas, Mexico and posting a review and rating your stay. I would like to apologize if your stay was less than satisfactory and that your expectations were not met. I would want to know more details of your experience, thus I have sent a private message requesting specific information....

Toronto, Canada
Reviewed 17 January 2017

The hotel is above average general Holiday Inn hotels but below average resorts in its class. The buffet is quite poor for an all inclusive in Mexico, but at the end could find decent choices to eat. I tried 2 of their a la carte restaurants and the food was quite good.The pool is small for the size of hotel....

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1Thank uhim64
IHGService, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear uhim64, Thank you for your feedback regarding your stay at Holiday Inn Cancun Arenas. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can...

Leicester, United Kingdom
Reviewed 16 January 2017

Decided to cash in some Holiday Inn reward points rather than the usual 2 weeks in the Caribbean. A very bad idea. The first room allocated to us might as well as been in the lobby. Not a hope of sleep after 17 hours travelling. A big thank you to the manager for moving us somewhere quieter. To start on...

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Helpful?
2Thank Jon W
IHGService, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Hi Jon W, Thank you for taking the time to write a review of our hotel. It is regrettable that some of our amenities and services did not live up to your expectations. Please allow me to follow up on your concerns and have the opportunity to regain your faith in us. I have sent you a private message in...

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Amenities (37)
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Beach (18)
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Main Pool (12)
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Second Pool (9)
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Standard Room (35)
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Studio with King Bed (44)
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Amenities

Highlights
  • Free Parking
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Centre with Internet Access
Official Description (provided by the hotel)
**** ALL INCLUSIVE OPTION ALSO AVAILABLE**** KIDS FREE UNDER 12 Beautiful BEACH FRONT Hotel, Mediterranean style, perfect for couples and families. Located in front of the calm Cancun beaches. Holiday Inn Cancun Arenas with the best location in the Hotel Zone with a warm environment, surrounded by beautiful gardens, with a walk way that brings you a gorgeous view, that goes from Cancun downtown to the heart of the Hotel Zone, where night clubs, shopping mall and restaurants are located. The Hotel offers All Inclusive Plan and European Plan, beautiful and comfortable rooms with ocean or lagoon view, quality service and four star facilities. Your all inclusive package includes: - Comfortable rooms with Internet access, hairdryer, safe deposit box, iron & ironing board, TV cable, voice mail system, alarm clock and coffee maker. - All meals at the International buffet Restaurant. - Snacks next to the pool - Italian Specialties a La Carte for dining option & The Ocean Grill Tequila a'La Carte' (Reservation required) - Domestic Drinks at the Lobby bar, Pool Bar and the Theater Bar. - Room service (limited menu and hours) - daily activity program and night entertainment. - kids Club - Gym. ... more   less 

Additional Information about Holiday Inn Cancun Arenas

Address: Blvd Kukulcan Manzana Km 2.5, Cancun 77504, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $151 - $330 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Cancun Arenas 3*
Number of rooms: 209
Reservation Options:
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Also Known As:
Holiday Inn Cancun Arenas Hotel Cancun
Cancun Holiday Inn
Holiday Inn Arenas Cancun
Hotel Style:
#68 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Cancun Arenas staff and other travellers.
18 questions
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Questions? Get answers from Holiday Inn Cancun Arenas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“beach view”
Lubiere, 10 Apr 2017 | Read review
“Beach view rooms are much quieter than road facing rooms.”
Mrtwistertx, 10 Apr 2017 | Read review
“Well er.. I would say a SEA VIEW :-)”
  • Room from the terrace of my room 2309
  • Room 2309 - Perfect :-)
HerrFUDGE, 8 Apr 2017 | Read review
“Go down the street to another hotel”
Sktpat, 15 Mar 2017 | Read review
“If you can choose 3rd or 4rth floor with ocean view. Is very nice.”
uhim64, 17 Jan 2017 | Read review
5 of 5