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The type of hotels you find when looking for a cheap option. Price was ok, service not so much. Still, if you plan to go to Cancun and spend most of the time on the different tours, this is a very good option. Again, please...More
2 Thank GeckoPSX
Response from IHGService, Guest Relations Manager at Holiday Inn Cancun ArenasResponded 17 August 2017
Thank you for writing a review about your recent stay with us. I am pleased to read that you have rated 4/5 for the sleep quality and regarded the rates to be ok. Our goal is to consistently provide excellent guest experiences but...More
I was at this hotel for 5 nights, my room was okay. I had all exclusive which it was disappointed because only included chz nachos, chz burger , hot dog and club sandwiches. So not worth it. The employees at the front desk were rude,...More
1 Thank Lala2580
Response from IHGService, Guest Relations Manager at Holiday Inn Cancun ArenasResponded 16 June 2017
Thank you for being our valued and loyal IHG Rewards Club member and for leaving us your valuable feedback. I would like to apologize for the experience you had with your room, specially with your air-conditioner I am also sorry for the level...More
We arrived in Cancun at 6am. We got to the hotel at 9am. Mind you, check in wasn't until maybe 2. Definitely 3! But, the lady at the reception was super nice! We got a room on the fourth floor with two double beds (instead...More
If your looking for peace and quiet on a white sandy beach , don't come to this hotel . The blare music from 10 am till late at night . They have pool activities with the worst voice and can be heard several km away...More
4 Thank Scorp1975
Response from IHGService, Guest Relations Manager at Holiday Inn Cancun ArenasResponded 4 June 2017
Thank you for taking the time to write a review about your stay with us. We would like to apologize for the inconvenience caused by the noise level during your visit. Reviews like yours are very valuable as they enable us to target...More
I would recommend this hotel for families and not for couples. The hotel has many activities and facilities, yet its not so attractive for young people. The beach is not good, but I discovered that this is general problem in Cancun. The staff is absent...More
Thank Catalin D
Response from IHGService, Guest Relations Manager at Holiday Inn Cancun ArenasResponded 29 May 2017
Hi Catalin D,
Thanks for choosing the Holiday Inn Cancun Arenas, Mexico and leaving candid feedback.
I appreciate your comments about the service during breakfast and I am pleased that your overall stay was satisfactory.
It is unsettling to read that you found some of...More
Depends on your expectations. This ain't a luxurious place. But our room was clean, the pool is good, the water...well, thats the only main issue for me...tiny beach, no waves, and the seaweed covering the bottom, but a lot... More
Depends on your expectations. This ain't a luxurious place. But our room was clean, the pool is good, the water...well, thats the only main issue for me...tiny beach, no waves, and the seaweed covering the bottom, but a lot of it is cleared each day, and if you wear old shoes or aquatic shoes, do go further out , where it gets deeper...the water is actually quite clean...the service was excellent (margarita was mostly good)...as for food, just take the bus or taxi and explore cancun...if you got the all inclusive, the food is OK , but nothing special...do go out...