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Hyatt Zilara Cancun

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Hyatt Zilara Cancun
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4,497 Reviews from our TripAdvisor Community

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Showing 3,756: English reviews
Hyderabad
2 reviews
Reviewed yesterday NEW

We stayed in November for 4 nights. This was the best resort we ever stayed till date. Room: All rooms are Ocean view, so don't pay for upgrades unnecessarily. Relaxing on a hammock in the balcony with cool breeze and ocean view adds a topping on the room. All rooms are equipped with Jacuzzi and they are suite category rooms.... More 

Helpful?
Thank Nikhil_agarwal88
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed yesterday NEW via mobile

We love the Hyatt Zilaria it really provides the perfect mix of sun and fun to recharge and relax. All rooms face the ocean. Coffee house is great. Entertainment is spectacular. We had hotel pick up at the airport and it was perfect. Every meal was delicious. The band at night was really fun too. If you are searching for... More 

Helpful?
Thank SharonlovesJak
Lombard, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW via mobile

Everything about the Hyatt Zilara is amazing, even from the first moment you arrive you are treated like royalty. The employees here go above and beyond to ensure all guests are having a good time, these are some of the best people I have ever met and they're very hard working so make sure to bring money for tips. Just... More 

Helpful?
Thank sbosma252
Nashville, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

My wife and I stayed for 5 days, 4 nights. We wouldn't change anything. Accommodations were more than we could have asked for. Beautiful view, clean and modern room, fully-stocked mini bar and fridge. Staff was wonderful and made us feel like we were the only guests there. I don't think we've ever had that much to eat or drink... More 

Review collected in partnership with Hyatt Hotels

Helpful?
1 Thank dallasmsimmons
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW

From beginning to end our hotel stay was amazing!! My wife and I stayed four nights for our 10 year anniversary. When we arrived to our room we had champagne, wine & a slice of cake with Happy Anniversary written on the plate waiting for us. Also on our bed a heart shape made out of flowers. Extremely romantic. The... More 

Helpful?
2 Thank Edgar B
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Edgar B, Let me start by thanking you for choosing Hyatt Zilara Cancún to come and enjoy of the the celebrations for your 10th Anniversary, it has been a pleasure to welcome you and your wife as our distinguished guests. It has been great to read your detailed review, mentioning the highlights of our facilities and services since the... More 

Indianapolis, Indiana
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW via mobile

Big shout out to David Cabrera and Pedro Couch for taking such great care of us during our stay! This place has 5 star rooms, views, amenities ,food and staff! We'll be back!! All inclusive on site dining options were great.

Helpful?
1 Thank dawngun
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear dawngun, Thank you very much for your resent visit to Hyatt Zilara Cancún, it has been a pleasure to have the opportunity to host you. We are truly happy to know that you very much enjoyed of our entire facilities, our All Inclusive offerings, incredible views and specially from the outstanding service provided by our excellent associates as Pedro... More 

1 review
Reviewed 3 days ago NEW via mobile

We had a exceptional stay at Hyatt Zilara. The staff truly made this our best hotel stay ever. Carlos and the waiters at Spice went out of their way to anticipate all our needs. Eloisa and all the pool waiters and the people at the spa were great. David John was awesome from the moment we stepped out of the... More 

Helpful?
Thank Barb D
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Barb D, Thank you very much for sharing your impression of your recent stay at Hyatt Zilara Cancún, it has been a great pleasure to welcome you as our distinguished guests. We are delighted to know that you had a wonderful stay, enjoying our whole facilities, but specially due to the outstanding service provided by our valuable staff, being... More 

Riverside, California
1 review
Reviewed 3 days ago NEW

Angie, Francesco , Jordan foxy, Veronica are SO PERFECT, every thing was amazing.and we will come back next year.....hospitality food drink everything was amazing Weather was gorgeous ..... Whatever we needed it was available for us Polite staff very helpful....

Helpful?
Thank 800niloa
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear 800niloa, Thank you very much for taking the time to write the comments of your latest experience staying at Hyatt Zilara Cancún, it has been a pleasure to welcome you to stay with us. We are delighted to know that you were able to enjoy of our whole facilities, delicious food and beverage offerings, the beautiful weather and the... More 

Kansas City, Missouri
1 review
Reviewed 4 days ago NEW

Best place we've ever visited and we've visited a LOT. It was head and shoulders above some if the "five star" resorts we've stayed in. The staff was super attentive at all times. The free wifi was ALWAYS up and fast. Food was great. The 24 coffee and snack bar was greatly appreciated. Fir our fiftieth wedding anniversary we couldn't... More 

Review collected in partnership with Hyatt Hotels

Helpful?
Thank richardd0uglass
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear richardd0uglass, Thank you very much for choosing to stay at Hyatt Zilara Cancún to enjoy the celebration of your 50th Wedding Anniversary, specially after having a great experience visiting a lot of different places. It has been real pleasure to welcome you as our distinguished guests. We would like to thank you very much for taking the time to... More 

Mount Eden, Kentucky
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

This was our second stay at Hyatt Zilara and as in the first, it was wonderful. The facility is beautiful and the staff is just outstanding! Zilara is hands down the best in ammenities, food, cleanliness and staff. The pool is heated and the drinks are made with top shelf products. Ivan will take care of all your needs at... More 

Helpful?
1 Thank fb100000612760110
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear fb100000612760110, Thank you very much for your visit to Hyatt Zilara Cancun, it has been a great pleasure for us to welcome you to stay with us. We truly appreciate your great comments about your entire experience, as you very much enjoyed of the facilities, rooms, amenities, food offerins and specially from the excellent service provided by our outstanding... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 

Additional Information about Hyatt Zilara Cancun

Address: Blvd. Kukulcan Km 11.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly The Royal)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $616 - $1,254 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Number of rooms: 307
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Orbitz, Hotels.com, Hyatt Hotels Corporation, Odigeo and Jetsetter so you can book your Hyatt Zilara Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort
Hotel Style:
#4 Top resorts Hotel in Cancun
#4 On the Beach Hotel in Cancun
#4 Luxury Hotel in Cancun
#4 Spa Hotel in Cancun
#5 Romantic Hotel in Cancun
#8 Family Hotel in Cancun
#19 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Zilara Cancun staff and other travellers.
768 questions
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Questions? Get answers from Hyatt Zilara Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take higher floors or swim up (if you prefer)”
 of 5 bubbles Nikhil_agarwal88, 4 Dec 2016 | Read review
“7th floor has a wonderful view of the pool and ocean.”
 of 5 bubbles fb100000612760110, 1 Dec 2016 | Read review
“rooms closer to flamingo's are quieter”
 of 5 bubbles jamesfH4839EN, 1 Dec 2016 | Read review
“Higher floors get a better view and they're quieter. The Junior King Suite was huge, well appointed and very comfortable.”
 of 5 bubbles timlakin, 30 Nov 2016 | Read review
“Choose a room on the side closest to the towel hut - better proximity to two of the restaurants that serve breakfast, lunch and dinner.”
 of 5 bubbles formella, 28 Nov 2016 | Read review
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