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Hyatt Zilara Cancun

Travellers' Choice award winner
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$758*
US$443*
Great Deal
US$503*
US$544*
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Hyatt Zilara Cancun
Hyatt Zilara Cancun
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5,400 Reviews from our TripAdvisor Community

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Showing 4,542: English reviews
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Washington Township, New Jersey
Reviewed yesterday NEW

The moment you step on the hotel lobby you will be greeted as a VIP , ice cold drink ,cold face towel to refresh you from your travel , The ambiance is excellent in and out of the hotel from the lobby to your suite. All their employees are so courteous, very helpful, very safe place, security everywhere. The food...

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Helpful?
Thank rivejay50
Fairfax, Virginia
Reviewed 2 days ago NEW

My wife and I stayed 4 nights in early May 2017 for a wedding. Most of the rooms appear to be ocean front with excellent views. The room is large and clean with a jacuzzi. The service was excellent and better than most of the resorts that we have been stayed in Cancun and Riviera Maya. Hyatt Zilara has a...

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2Thank ANDYTRAVELSVA
Reviewed 3 days ago NEW

We stayed for 3 nights, and enjoyed everything. The most thing that attracted my atention was how nice and helpul the staff was. The hotel has great restaurants, althought, you need to book earlier to get a table. The pool area was fantastic, a very beautiful pool completes the nice view of the hotel. About the all inclusive service, I...

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Thank Vinicius C
Reviewed 3 days ago NEW

Second time there in two years, loved it so much went back in May 2017, stayed only for a few days, staff amazing, food amazing but our room had plugged drain in shower, that they fixed and the air wouldn't cool down the room, had them look at it and didn't get fixed, couldn't keep door open because of being...

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1Thank 288roxannes
Las Vegas, Nevada
Reviewed 3 days ago NEW

I have just returned from an 11 night stay at the amazing Hyatt Zilara Cancun. The staff at this hotel are exceptional and cannot do enough for you to ensure that your holiday experience is brilliant from check in to check out. No need to wear any wrist bands and no issues with constantly being asked for ID. We stayed...

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Thank lisa r
Reviewed 4 days ago NEWvia mobile

We are still in-house but happy to write this review and share how amazing this property is! We have a beautiful ocean view, the room is very well appointed and it's an all-inclusive resort, what's more to ask! The staff are very friendly and sincerely happy to help. We have dined in most of the restaurants and the food is...

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Thank Lyndsey J
Reviewed 4 days ago NEW

Restaurants: SPICE Great. Cheff: Jose Canul Martinez (He teach me with some recepy for some special creme soups) Capitan Carlos Carreño, Capitan Luis Lea, Lead Cook Spice Rodrigo Velazquez - Outstanding meat, cooked to perfection (Ribeye, etc) In the Pasta sector: Marcos and Rodolfo, great cookers. Crew: Consuelo, Juleimi, Jesus, Carlos and some others, simply fantastic. Always smiling. Always happy,...

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Thank Juan Ignacio E
Inver Grove Heights, Minnesota
Reviewed 4 days ago NEW

My husband and I enjoyed a break from the kids over a long weekend at the Zilara. The resort is in the middle of a narrow swath of the hotel zone, so there isn't much to walk to nearby (the Flamingo mall across the street is a dump, blessed with a Bubba Gump Shrimp and an Outback Steakhouse as highlights),...

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Thank Liz N
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Dear Liz, Thank you very much for your recent visit to Hyatt Zilara Cancun, it has been a pleasure to have the chance to host you. We are truly thankful for your detailed review, explaining all the good aspects of the hotel as well as the ones where we have room for improvements, which we will be doing, in order...

Houston, Texas
Reviewed 4 days ago NEWvia mobile

We went with 2 other couples for 5 nights. Our friends are part of the Real Club and our check in and some services were different so I can't comment on the other check in/out process. There were lots of activities arranged by the resort for no additional cost (yoga, bike rides, shoes in the lobby, pirate ship tour of...

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1Thank MarieBJK
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Dear Marie, Thank you for choosing Hyatt Zilara Cancun to come and enjoy of a perfect vacation time. We truly value our guests comments as it let us know that we are certainly reaching our goal to provide unforgettable experiences to all. We are delighted with the time you took to share your experience staying with us, mentioning how much...

McLean, Virginia
Reviewed 4 days ago NEW

This is a beautiful property with a very friendly and courteous staff!! (I was sick one day and every day thereafter no matter what venue we were in, the staff asked how I was feeling!) Rooms are spacious and comfortable with very comfortable beds.All rooms have balconies with great beach views. The pool and beach are pretty with quite a...

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1Thank 416edb
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Dear 416edb, Thank your for your recent visit to Hyatt Zilara Cancun, it has been a great pleasure to be able to welcome you to stay with us. We are glad to come to know, your thoughts about the beautiful facilities, room, pool area, delicious food, as in the case of Maria Marie. On the other hand, we are sorry...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Room Service
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 

Additional Information about Hyatt Zilara Cancun

Address: Blvd. Kukulcan Km 11.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly The Royal)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $544 - $1,168 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Number of rooms: 307
Reservation Options:
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Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort
Hotel Style:
#5 Romantic Hotel in Cancun
#5 On the Beach Hotel in Cancun
#5 Top resorts Hotel in Cancun
#5 Luxury Hotel in Cancun
#5 Spa Hotel in Cancun
#8 Family Hotel in Cancun
#19 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Zilara Cancun staff and other travellers.
949 questions
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Questions? Get answers from Hyatt Zilara Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are spectacularly nice, quite, high ceiling and very roomy with indoor jacuzzi and a porch to relax ocean view.”
rivejay50, 27 May 2017 | Read review
“Top floors for better views”
ANDYTRAVELSVA, 26 May 2017 | Read review
“nice and helpfull staff, great pool area, nice hotel”
591viniciusc, 25 May 2017 | Read review
“Corner suites like the suite 201 are large and sunny”
juanignacioe423, 24 May 2017 | Read review
“Don't upgrade to the swim up rooms. They aren't very private.”
580lizn, 24 May 2017 | Read review
5 of 5
Bookit.com
US$443* /night
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Booking.comUS$503
TravelocityUS$544
AMOMAUS$758
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*Disclaimer
Prices are for 1 room, 2 adults
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