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Hyatt Zilara Cancun

Travellers' Choice award winner
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$544*
US$468*
Great Deal
US$503*
US$544*
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Hyatt Zilara Cancun
Hyatt Zilara Cancun
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5,404 Reviews from our TripAdvisor Community

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Showing 4,546: English reviews
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Canton, Ohio
Reviewed yesterday NEW

Loved most things about this hotel. Food got a little bland/boring after a 10 day stay. Cannot get a poolside cabana unless you're up before dawn. Other than those two minor things, everything was wonderful. Room very comfortable, service top notch, gorgeous location. Staff amazing. We probably wouldn't do an all inclusive again, just because the "sameness" of the food...

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Helpful?
Thank mserri2017
Reviewed yesterday NEWvia mobile

The courteous service is everywhere!! Poolside, on the beach, in the pool, in your room and in every restaurant and bar. They anticipate what need before you do, 'sunglasses need cleaning, a dry towel, offer sunscreen or shade, another beverage. I did not want to leave....again. This is the BEST PLACE IN CANCUN. Don Julio, Johnnie Walker Black, and Belvedere...

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Thank Nancia T
Reviewed yesterday NEWvia mobile

Pros: Upon checking in at the hotel we were greeted professionally and were offered bottle water or wine immediately. The food was wonderful at all five restaurants in the hotel even though it says that there were six. The services were great at the restaurants as the waiters always checked up on us regularly to see if their were anything...

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Thank Dragonfly101504
Granite City, Illinois
Reviewed yesterday NEW

Third trip to Hyatt Zilara. Staff is always wanting to make sure you have a great experience. Food is very good and the menu change at Marie Maria was superb. The rooms and housekeeping staff are great. I don't have a bad thing to say about this hotel. we plan to come back again. Fernando Catalino and Glenda make your...

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Helpful?
Thank mkahrens55
Washington Township, New Jersey
Reviewed 2 days ago NEW

The moment you step on the hotel lobby you will be greeted as a VIP , ice cold drink ,cold face towel to refresh you from your travel , The ambiance is excellent in and out of the hotel from the lobby to your suite. All their employees are so courteous, very helpful, very safe place, security everywhere. The food...

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Helpful?
Thank rivejay50
Fairfax, Virginia
Reviewed 3 days ago NEW

My wife and I stayed 4 nights in early May 2017 for a wedding. Most of the rooms appear to be ocean front with excellent views. The room is large and clean with a jacuzzi. The service was excellent and better than most of the resorts that we have been stayed in Cancun and Riviera Maya. Hyatt Zilara has a...

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2Thank ANDYTRAVELSVA
Reviewed 4 days ago NEW

We stayed for 3 nights, and enjoyed everything. The most thing that attracted my atention was how nice and helpul the staff was. The hotel has great restaurants, althought, you need to book earlier to get a table. The pool area was fantastic, a very beautiful pool completes the nice view of the hotel. About the all inclusive service, I...

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Helpful?
Thank Vinicius C
Reviewed 4 days ago NEW

Second time there in two years, loved it so much went back in May 2017, stayed only for a few days, staff amazing, food amazing but our room had plugged drain in shower, that they fixed and the air wouldn't cool down the room, had them look at it and didn't get fixed, couldn't keep door open because of being...

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1Thank 288roxannes
Las Vegas, Nevada
Reviewed 4 days ago NEW

I have just returned from an 11 night stay at the amazing Hyatt Zilara Cancun. The staff at this hotel are exceptional and cannot do enough for you to ensure that your holiday experience is brilliant from check in to check out. No need to wear any wrist bands and no issues with constantly being asked for ID. We stayed...

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Helpful?
Thank lisa r
Reviewed 5 days ago NEWvia mobile

We are still in-house but happy to write this review and share how amazing this property is! We have a beautiful ocean view, the room is very well appointed and it's an all-inclusive resort, what's more to ask! The staff are very friendly and sincerely happy to help. We have dined in most of the restaurants and the food is...

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Helpful?
Thank Lyndsey J

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Room Service
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 

Additional Information about Hyatt Zilara Cancun

Address: Blvd. Kukulcan Km 11.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly The Royal)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $539 - $1,166 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Number of rooms: 307
Reservation Options:
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Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort
Hotel Style:
#5 Top resorts Hotel in Cancun
#5 On the Beach Hotel in Cancun
#5 Romantic Hotel in Cancun
#5 Spa Hotel in Cancun
#5 Luxury Hotel in Cancun
#8 Family Hotel in Cancun
#19 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Zilara Cancun staff and other travellers.
949 questions
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Questions? Get answers from Hyatt Zilara Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor for sure.”
mserri2017, 28 May 2017 | Read review
“Rooms are spectacularly nice, quite, high ceiling and very roomy with indoor jacuzzi and a porch to relax ocean view.”
rivejay50, 27 May 2017 | Read review
“Top floors for better views”
ANDYTRAVELSVA, 26 May 2017 | Read review
“nice and helpfull staff, great pool area, nice hotel”
591viniciusc, 25 May 2017 | Read review
“Corner suites like the suite 201 are large and sunny”
juanignacioe423, 24 May 2017 | Read review
5 of 5
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US$468* /night
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Booking.comUS$503
TravelocityUS$544
TripAdvisorUS$503
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*Disclaimer
Prices are for 1 room, 2 adults
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