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Blvd. Kukulcan Km 11.5 | Zona Hotelera, Cancun 77500, Mexico
Blvd. Kukulcan Km 11.5 | Zona Hotelera, Cancun 77500, Mexico
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08/10/2017 09/10/2017
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What is Travellers' Choice?
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
We have stayed here since they opened in 2005. Resort is beautiful and the Service is Excellent. We just returned and I can't say enough about Edgar, Frankie, Fernando, Ligia, Guadalupe, Agnner, Gisel, Eloisa. We felt like we were leaving friends!!! Will not stay anywhere...More
This was our 4th time in Cancun overall and 2nd time at Hyatt Zilara. It is quite simply a magnificent hotel, this is down to many things but most importantly the biggest reason being the staff. They are phenomenal throughout the entire place, so friendly...More
7 Thank Bryan K
Response from Alfonso J, General Manager at Hyatt Zilara CancunResponded 18 August 2017
Dear Bryan,
It has been a great pleasure to have the opportunity to welcome you back, for the 2nd time to enjoy of your valuable vacation time, with us at Hyatt Zilara Cancún.
We are very glad to know that you decided to come back...More
As a frequent traveler and World of Hyatt Globalist, I am accustomed to a level of service commensurate with the membership level that I have achieved. That said, my recent stay at the Hyatt Zilara Cancun fell way below my expectations. The check in process...More
Review collected in partnership with Hyatt Hotels
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
I was debating between Zilara and Ziva and ended up going with Zilara for our trip since it has the jacuzzi tub for 2 in every room.
Pros:
- Excellent view from the room. Best ocean view I've ever had and I have stayed at...More
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Beachfront
Restaurant
Free Parking
Spa
Free High Speed Internet ( WiFi )
Bar/Lounge
Room Service
Breakfast included
Hotel Amenities
Free Parking
Room Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Spa
Hot Tub
Bar/Lounge
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$434 - US$1,067 (Based on Average Rates for a Standard Room)
Hotel class
Star rating provided by Expedia.
Hotel Style
#5 Romantic Hotel in Cancun
#7 Spa Hotel in Cancun
#7 On the Beach Hotel in Cancun
#7 Top resorts Hotel in Cancun
#7 Luxury Hotel in Cancun
#8 Family Hotel in Cancun
#18 Business Hotel in Cancun
Room types
Suites ,
Non-Smoking Rooms ,
Accessible rooms
Number of rooms
307
Reservation Options
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Response from JudithtNorthEastUK | Reviewed this property |
The pool here is one long pool split into two by a bridge, making a quiet side and an activity side. The reserved cabanas for the foam party are the ones on the activity side around the pool. There are other cabanas around... More
The pool here is one long pool split into two by a bridge, making a quiet side and an activity side. The reserved cabanas for the foam party are the ones on the activity side around the pool. There are other cabanas around the quiet end and also others back against the hotel wall which are free for all to use. But these free ones do fill up quickly from early morning on a Tuesday ( pool party day ).
Take your belongings to your room and just come down for the pool party rather than leaving your stuff on a cabana you maybe can't see. You are going to be in the pool most of the time anyway.
Response from Alfonso J | Property representative |
Dear Jen,
Thank you for your choice of spending your holidays with us, it will be a pleasure to have you here to celebrate. Regarding to your concerns, we understand that is worrying to read this kind of news, it has been... More
Dear Jen,
Thank you for your choice of spending your holidays with us, it will be a pleasure to have you here to celebrate. Regarding to your concerns, we understand that is worrying to read this kind of news, it has been one incident that is being in the news for a long time now and it was not here in Cancun. We have strict procedures of how to handle and serve the liquors, there are inspections going on very often to ensure that all the bottles are certified and labeled. There has been no incidents in our hotel with this subject and we will continue with the procedures that our law asks and you can be sure that you do not have reason to worry. Also we will always pay attention to anyone going over their limits on drinking, to ensure their safety.
Please stay excited for your upcoming trip and do not worry. Awaiting for your visit,
Best Regards.
Response from Alfonso J | Property representative |
Dear sdotphr,
Thank you for sharing your concerns about our Resort, I am quite sure that we have not received any review that has a comment about having roaches in the rooms, we do have strict procedures on plague controls... More
Dear sdotphr,
Thank you for sharing your concerns about our Resort, I am quite sure that we have not received any review that has a comment about having roaches in the rooms, we do have strict procedures on plague controls which wont allow this kind of insects to be anywhere near the rooms. I am sure that you can find a majority of good reviews, specially about our great staff, wonderful location, great all inclusive offerings, wonderful Coffee shop, gym, views, gorgeous beach. For more information and pictures of our resort, you can check all our Social Media platforms, to also check the comments of our guests that loves our resort.
Hopefully you will take a chance to come and stay with us, letting us pamper you with our Service from the Heart.
Regards.
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