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Hyatt Zilara Cancun

5.8 km from Cancun centre
  • Free Wifi
  • Room Service
  • Fitness centre
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1 room, 2 adults, 0 children
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Blvd. Kukulcan Km 11.5 | Zona Hotelera, Cancun 77500, Mexico
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4,894 Reviews from our TripAdvisor Community

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Showing 4,101: English reviews
Providence RI
Reviewed yesterday NEW

If you asked what my ideal beach vacation is, I would say 5 star away from people. So if you find yourself needing to go on a group vacation and think - CRAP I really hate an all inclusive resort... well this is your lucky day. If you want to have a great vacation with people of different incomes, this...

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Helpful?
1Thank KMLG
Michigan
Reviewed yesterday NEW

Hotel Hyatt Zilara was not where we intended on visiting. We arrived at the Fiesta American Condesa and were in Shock when we arrived. The Fiesta American Condesa is not anywhere near a 4 star resort. Just waiting for our room in the lobby was enough for us to call Delta Vacations to change our Resort. I will not go...

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1Thank STEVEN P
Drumheller, Canada
Reviewed yesterday NEW

We travelled to Zilara after reading the reviews expecting the best....not! We found out from many of the guests that they repeatedly went there because they had purchased credits. It didn't take long before we were approached ourselves to do the same. They purposed that a mere one and a half hours of our time would convince us. We initially...

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Thank kcrussell2017
Clarksville, Tennessee
Reviewed 2 days ago NEW

Great location. Great service. Food was great. We stayed in presidential suite with awesome view and completely stocked top shelf. Reserves cabana comes with room and it was very nice. Beach service was great. Fairly easy and quick to get to from airport. Wife was completely happy and we will be back.

Review collected in partnership with Hyatt Hotels
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2Thank jameskevint2017
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Dear jameskevint2017, Thank you for sharing your comments about your recent experience at Hyatt Zilara Cancun, it has been a delight to have the chance to welcome you and your wife. We are glad to know that you very much enjoyed of our facilities and outstanding service, specially having the chance to enjoy of our Presidential Suite, with stunning views...

Royal, Arkansas
Reviewed 2 days ago NEW

We went for our 39 anniversary and we were overwhelmed with everything about this resort. The service food rooms grounds are just spectacular, if you can ever go you should 5 star all the way. We can't wait to return next year.

Review collected in partnership with Hyatt Hotels
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3Thank Andy Glen W
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Dear Andy, Thank you for choosing Hyatt Zilara Cancun as your destination to celebrate such a special occasion as your Anniversary and we want to take this opportunity to, congratulate you on your marriage, wishing more bright and successful years together. We are thrilled to know that you enjoy your entire experience at our resort since your arrival, enjoying of...

Charleston, South Carolina
Reviewed 2 days ago NEW

We visited for only two days for the Big Day Preview and did not want to leave. The service from everyone at the resort is amazing! We tried to experience as many restaurants as possible and we were not disappointed with anything. The wedding planning staff (Patti) are very knowledgeable and patient. She answered all our questions and has already...

Review collected in partnership with Hyatt Hotels
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3Thank Beth J
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Dear Beth J, Thank you for your short visit to check on Hyatt Zilara Cancun, planning for your Big Day, it has been a pleasure to have with us and more to know that you have made your decision of having your wedding here with us very soon. I am sure that all the preparations will be perfect and that...

Jericho, NY
Reviewed 2 days ago NEW

My wife and I are in our 60's and we've stayed at several adults-only, all-inclusive resorts in Mexico, Jamaica and Punta Cana. The Hyatt Zilara Cancun is, by far, the BEST. The hotel: So clean you can eat off the floors! The rooms are big and beautiful, the public spaces (lobby and restaurants) are tastefully furnished, spacious and comfortable. The...

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2Thank kidfixer
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Dear kidfixer, It has been a pleasure to have the chance to welcome you to stay with us at Hyatt Zilara Cancun to enjoy of your well deserved vacation time. It is great to come to know that you truly enjoyed of this trip, as you had a pleasant experience, enjoying of our facilities, upscale All Inclusive offerings, cleanliness of...

Minot, North Dakota
Reviewed 3 days ago NEW

This was our second time here and it never disappoints!!! From the moment we arrived we felt very well taken care of! We loved everything from the coffee shop to the turn down service at night! Also the remodeled workout facility was amazing!!!!

Review collected in partnership with Hyatt Hotels
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2Thank 887jerilynk
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Dear 887jerilynk, First of all, thank you very much for your return visit, we have been honored to welcome you back to Hyatt Zilara Cancun for second time, after a really wonderful first experience. We are glad to know that this was not an exception and you were truly satisfied with a beautiful get away, enjoying of our facilities, the...

Los Angeles, California
Reviewed 3 days ago NEW

So great to unwind at Hotel Zilara - the ocean was gorgeous, the cabanas on white sandy beaches blissful, and the staff more than attentive to our every need! The Temescal with Mariel at the Spa is not to be missed - cleansed our souls and lifted our spirits - and Archangel at Spice is the man to see!

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3Thank esannacone
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Dear esannacone, Let me start by thanking you for choosing to spend your well deserved vacation time with us at Hyatt Zilara Cancun, it has been a pleasure to be part of this wonderful time. We are happy to learn that you had a truly pleasant stay, enjoying of the whole facilities, all inclusive offerings and specially, from the wonderful...

Missouri City, Texas
Reviewed 3 days ago NEW

The rooms are amazing got a good deal and offer to upgrade to the presidential suite after 2nd day there for my birthday! The room was huge has two patios every room has a view of the beautiful ocean! The staff were very attentive always greeted you with a smile, the shows in the lobby were amazing! Only thing I...

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2Thank rochellecb22
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Dear rochellecb 22, Thank you for choosing Hyatt Zilara Cancun to come and enjoy of your recent vacation time. It has been a pleasure to have you with us while celebrating your Birthday. We are happy to know that you had a really pleasant stay, having the chance of enjoying of the Presidential Suite with its spacious rooms and wonderful...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Asiana
Asiana
Cuisines: Japanese, Sushi, Asian
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 

Additional Information about Hyatt Zilara Cancun

Address: Blvd. Kukulcan Km 11.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly The Royal)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $564 - $1,150 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Number of rooms: 307
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Hyatt Hotels Corporation, Hotels.com and Jetsetter so you can book your Hyatt Zilara Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort
Hotel Style:
#3 Top resorts Hotel in Cancun
#3 Luxury Hotel in Cancun
#3 Spa Hotel in Cancun
#3 On the Beach Hotel in Cancun
#5 Romantic Hotel in Cancun
#8 Family Hotel in Cancun
#19 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Zilara Cancun staff and other travellers.
851 questions
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Questions? Get answers from Hyatt Zilara Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“131 is at the end of one of the sections for Swim-Up Suites”
 of 5 bubbles KMLG, 18 Feb 2017 | Read review
“Swim up rooms are few and i am not sure you need them. Except the pool closes early.”
 of 5 bubbles sergentsn, 18 Feb 2017 | Read review
“be aware of the many choices that are shrouded in mystery with names like premium, junior suite, presidential etc. etc.”
 of 5 bubbles kcrussell2017, 18 Feb 2017 | Read review
“I believe that all rooms face the sea, but we had an oceanfront king and loved it.”
 of 5 bubbles kidfixer, 17 Feb 2017 | Read review
“All the rooms have view of ocean higher floors are better!”
 of 5 bubbles rochellecb22, 16 Feb 2017 | Read review
5 of 5