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Hyatt Zilara Cancun

Boulevard Kukulcan Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
6 people have started booking this hotel
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Free cancellation until 20/02/21
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Free cancellation until 20/02/21
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Free cancellation until 19/02/21
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (7821)
Panoramas (26)
Room & Suite (1579)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Regular temperature checks for staff
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Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt Zilara Cancun
Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#17 of 244 hotels in Cancun
Travellers' Choice
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Valet parking
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Car hire
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Steam room
Adults only
24-hour security
Baggage storage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun terrace
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Private balcony
Flatscreen TV
On-demand films
Room service
VIP room facilities
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Good to know
Great View
Languages Spoken


Full view
88Good for walkers
Grade: 88 out of 100
41Restaurantswithin 0.5 km
17Attractionswithin 0.5 km
9,256Reviews1,555Q+A100Room tips
Traveller rating
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Traveller safety
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Popular mentions
Carley wrote a review Today
Dayton, Ohio1 contribution1 helpful vote
Think about everything you are looking for in a vacation and book Zilara. Hyatt Zilara meets a level of excellence that I had never experienced before. We will stay here again and again and again! We booked a very last minute stay in the King Swim-Up Suite. Our room was AMAZING! The comfortable bed, plentiful space, and a gorgeous view was supreme. The icing on the cake for the suite was access to a semi private pool that was HEATED!! Much warmer than the main pool. We had so much fun ending our days at the beach in our own pool. The food was so delicious! Great quality. Perfect portions. Asian was our favorite restaurant- we loved the ramen and sushi from the main dining room menu. Also, the coconut ice cream in the cafe was to die for!! We had a scoop every day! Evening entertainment was incredible!! If you do nothing else during your stay, you MUST SEE the Mayan Show!! We played bingo (with a fun twist!), made bracelets, and danced at the pool party. I felt there was a great balance of beach lazy and then something fun to do when you wanted it. By FAR the best aspect of Zilara is the staff and the uncomplicated level of impeccable service. Julio helped us book a scuba diving experience that was out of this world! He wasn’t lying when he said we would love it- WE DID!!! Julio taught us the basic safety class and gave clear instructions and directions to prepare for the dive the following day. We loved our chats with him and were happy to have met him. We hope to see you again, my friend!! Alexis was like the activities “leader”. He had great energy to really get people hyped about the different shows and activities. Zilara is really lucky to have someone so excited about their job that it gets the guests pumped for whatever is happening! Juan in entertainment helped us make bracelets. He was so kind and had a wonderful attitude. I’m telling you, this resort is full of amazing people! Gambeo and Ibamael were cocktail servers- you guys were wonderful! Thank you for being attentive and and great people! Gina worked in the lobby area assisting arriving guests. She was SO HELPFUL!! She escorted us to our room, explained all the features of our room, and details of the tablet and ordering room service. She was able to answer questions we had later in our stay and assisted us with a miscommunication about the liquor bottle that was included with our suite. Lydia, our housekeep, was so sweet and made sure our room was always tidy and we had everything we needed. Matel, our server at the Cantina restaurant, was GREAT! He had a great sense of humor and made our dinner experience so much fun!! I know there are names I’m forgetting, but please know that we are so grateful for people like you- wonderful hearts of genuine service that is so rare and so refreshing. Lastly, I wanted to mention the extensive COVID precautions that Zilara has established. We never once saw a staff member without a mask or a mask not properly worn. I’ve felt safer here than anywhere back home. The hotel is also operating at a reduced guest capacity. There was plenty of space at all times, no matter where we were, to safely distance from those around us. The pandemic sucks and we all can’t wait for it to be over. When visiting, please understand that the resort is doing everything possible to make your experience fun and safe. We overheard some people complaining about how “dead” it was. Zilara is making the best out of a terrible time in history. Right now, just go into knowing that the beach is GORGEOUS, the water is warm, the staff is incredible and the rooms are amazing. You will have a great time. Zilara is an extraordinary gem. We hope to see you again soon!!
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Date of stay: January 2021Trip type: Travelled as a couple
1 Helpful vote
Alan F wrote a review Yesterday
1 contribution
January 2021 seemed only different due to the precautions surrounding the Pandemic. Warranted, yet not a deterrent in any way. From the pool, to the shows, restaurants, amenities, but mostly the all important staff, we have never been disappointed! Nor will you........ Salute to the various members and their areas: Concierge: Paulina Wait staff: Eloisa, Eduardo, Martha, Ligia Poll Peeps: Ivan (Pool Boss), Jose, Erasamo, Ivan Welcome Ambassadors: Serene, Sabina, Fernanda Masseuses: Mari Carmen, Aurora Restaurants: Pelicanos: Carlos, Luis Spice: Luis (He's everywhere!) Asianas: Roberto, Camilo, And Valdamar Cheers!
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Date of stay: January 2021
Sleep Quality
Room Tip: All of the rooms face the Ocean!
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Response from Mario Mihalic, Other at Hyatt Zilara Cancun
Responded today
Dear alanfJ9643VX, Thank you very much for choosing Hyatt Zilara as your destination here in Cancun and we appreciate you taking your time to write your review. We trust that you had a wonderful stay with us and we hope to welcome you back for your leisure next time. Best regards, Mario M., On-Property Community Coordinator
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JGSicily2018 wrote a review Yesterday
Chicago, Illinois7 contributions1 helpful vote
The staff was excellent. They went above and beyond to assist in every way. Everyone from Jesus at Spice who made the best bloody mary for our breakfast, all of the the staff at the pool and all of the restaurants. They have two Welcome Ambassadors, Sabina and Fernanda and both were attentive, asked about anything that they could help or if anything was needed. The food was very good and the shows every night were perfect.....eat and go right to the show...what more can you ask for. The room was wonderful, great views, comfortable. And the pool was wonderful, with cabanas everywhere, chaise lounge in the water, swim up bar, hot tub, large pool so you are not on top of each other at all! We will come back! Thank you Hyatt Zilara!
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Date of stay: January 2021
Sleep Quality
Room Tip: All rooms face ocean, higher rooms have views.
See more room tips
Response from Mario Mihalic, Other at Hyatt Zilara Cancun
Responded today
Dear JGSicily2018, Thank you for choosing Hyatt Zilara Cancun, and for sharing your comments with us. We diligently work to exceed our guest's expectations, and I am delighted to read we managed to do that in your case. Thank you for your appraisal of the service provided by our associates at each step in the resort. It would be our pleasure to have you here with us again. Best regards, Mario M., On-Property Community Coordinator
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Ariana F wrote a review Yesterday
1 contribution1 helpful vote
I came here for 6 days with my friend and had an amazing time. The staff was top notch. Food was good, really enjoyed dinner at Asiana. Tip... they take reservations for Hibachi but there normal dinning doesn't need to be reserved. I have some shout outs to the staff who made my trip awesome... My Pool Guys Miguel, Eduardo, Erasamo. The man in the coffee shop who remembered my order everyday. Many more I can't remember their names.
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Date of stay: January 2021
Sleep Quality
Room Tip: Ask for a room away from the lobby. It gets loud at night.
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1 Helpful vote
Response from Mario Mihalic, Other at Hyatt Zilara Cancun
Responded today
Dear 4arianaf, It was an honor to welcome you to Hyatt Zilara Cancun We are delighted to read that we managed to exceed your expectations by providing you with the excellent stay you deserve. Thank you for your positive comments regarding the food and excellent service provided by our associates. It will be our pleasure to welcome you back again soon. Best regards, Mario M., On-Property Community Coordinator
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Compass767194 wrote a review Yesterday
Boston, Massachusetts2 contributions1 helpful vote
Gina made our trip special, she was so nice from the minute we got there until we were putting the bags in the van to go to the airport . Alex , Cecilia and Danyella were are volleyball rivals and made sure we had fun every day. Fabian made our dining experience feel like we were welcome and he went out of his way to make sure we had everything we wanted. Juan kept us entertained with movie and music trivia . These people will be the reason we will be returning to the Zilara
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Date of stay: January 2021Trip type: Travelled with family
1 Helpful vote
Response from Mario Mihalic, Other at Hyatt Zilara Cancun
Responded today
Dear Compass767194, Thank you for choosing Hyatt Zilara Cancun, and for taking your time to share your comments with us. It is great to read that your stay was an awesome experience and you got to relax. Thank you for letting us know how much you enjoyed the service provided to you during your stay. Hope to host you again soon. Best regards, Mario M., On-Property Community Coordinator
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US$285 - US$588 (Based on Average Rates for a Standard Room)
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The Royal
MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about Hyatt Zilara Cancun
Which popular attractions are close to Hyatt Zilara Cancun?
Nearby attractions include Playa Caracol (0.2 km), Forum Beach Cancun (0.2 km), and AMMA Club (0.3 km).
What are some of the property amenities at Hyatt Zilara Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hyatt Zilara Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Zilara Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hyatt Zilara Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hyatt Zilara Cancun?
Conveniently located restaurants include Bubba Gump Shrimp Co., Lorenzillo's, and Pelicanos.
Are there opportunities to exercise at Hyatt Zilara Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hyatt Zilara Cancun have an airport shuttle?
Yes, Hyatt Zilara Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Zilara Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Zilara Cancun offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Hyatt Zilara Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (5.5 km) and Scorpion’s Temple (1.1 km).