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Hyatt Zilara Cancun

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Hyatt Zilara Cancun
Hyatt Zilara Cancun
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4,923 Reviews from our TripAdvisor Community

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Showing 4,124: English reviews
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Minneapolis, Minnesota
Reviewed 2 days ago NEW

We have stayed at about 10 resorts between Cancun and Playa del Carmen, and would definitely go back. We loved our room, facing the ocean, all of the restaurants and especially, the coffee and pastry shop! The shows were better than many, with dancers that clearly worked to perfect their routines. Music nightly in the bar area was good, too!!!...

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Helpful?
1Thank lnlbrandt1
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Dear lnlbrandt1, Thank you very much for choosing Hyatt Zilara Cancún for this year vacation time to this area of Mexico, the Riviera Maya. We are delighted to be your choice, specially after having so much experience on the resorts of the area. It has been a pleasure to welcome you to enjoy of your stay at our facilities, having...

Somerset, WI
Reviewed 2 days ago NEW

Loved Zilara. It is a smaller property and sits close to the beach so getting around it is easy. It was mostly middle-aged people like ourselves. Only complaint is that there aren't enough pool chairs. By 7am the few that are there are reserved with towels/personal items. Restaurants/food is amazing. Room service is 24 hours and very speedy. Right across...

Review collected in partnership with Hyatt Hotels
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Helpful?
2Thank Darcie R
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Dear Darcie, It has been a pleasure to have you here with us at Hyatt Zilara Cancún to spend your well deserved vacation time and we would like to thank you for taking the time to share your positive review trough Trip Advisor. Thank you for mentioning the highlights and advantages of our resort as the perfect location, close by...

Reviewed 2 days ago NEWvia mobile

As my title says it really was the best !!!! The staff was amazing! They are so helpful and nice ,they never seem to be acting it's real ,they also never seem to be faking it for tips ,they are truly sincere in that they care about there guests.i would like to give a special thanks to Pauline in, check...

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Helpful?
2Thank Ulices A
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Dear Ulices A, First of all, thank you very much for taking the time to share your amazing experience staying at Hyatt Zilara Cancún to enjoy of your well deserved vacation time. It has been a great pleasure to read your review, as we can see that you truly enjoyed of a pleasurable stay, mentioning the outstanding service provided by...

Reviewed 3 days ago NEW

I have been taking a son away (I have 3), during their reading week from University, for the past 5 years or so. We have stayed at great resorts but this one topped them all! The venue itself is beautiful. I loved the fact there were so many day beds available on the beautiful sandy beach! The rooms were spacious...

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Helpful?
1Thank Cathy R
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Dear Cathy R, Thank you for choosing Hyatt Zilara Cancún as the hotel to come and enjoy of your family vacation time, it has been a pleasure to have you with us to enjoy of the great ambience and relaxing time. It is great for us to know that you had a wonderful time with your family at our Adults...

Kitchener, Ontario, Canada
Reviewed 3 days ago NEW

Review collected in partnership with Hyatt Hotels
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Thank O5044PBchrisp
Waterloo
Reviewed 3 days ago NEW

We had a great stay at the Hyatt Zilara. This was a return trip for us and we brought 6 friends who also enjoyed the week stay. Great, great service from Ligia and Frankie at the pool bar, Daniel was also awesome. Arturo was very friendly at Spice and we would see him often.

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Helpful?
1Thank Margie H
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Dear Margie, First and foremost, thank you very much for your return visit, it has been a great pleasure to welcome you back and having you with all your friends, to enjoy of a wonderful vacation time experience, all together once again at Hyatt Zilara Cancun. It is of a great satisfaction when we get the chance to be part...

Reviewed 3 days ago NEWvia mobile

My wife and I traveled to this hotel on September 2015 and just booked a second trip to this hotel for September 2017. We absolutely loved this hotel. The food was above average, the staff was hands down the best staff we have dealt with at any all inclusive resort. Location was perfect as it is right across the street...

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Helpful?
1Thank sean c
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Dear Sean, Thank you for taking the time to share your latest experience staying at Hyatt Zilara Cancun, having such a great time that you have already booked your next visit. It is wonderful for us to come to know that you and your wife had a pleasurable stay, enjoying of our privileged location at the middle point of the...

Chicago, Illinois
Reviewed 4 days ago NEW

I love this hotel. On our first stay in November 2015 we only had 5 nights to fall in love with the Zilara, this year on our 2nd stay at Zilara we stayed for 11 nights, our only regret was we didn’t stay for a full 14 days. I definitely consider this home away from home. We will be back...

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5Thank Kris A
Reviewed 4 days ago NEW

Review collected in partnership with Hyatt Hotels
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Thank donaldhP4391UA
Reviewed 4 days ago NEW

We just got home from the most amazing 6 days at Hyatt Zilara Cancun. It was truly a wonderful vacation. The hotel itself is breathtaking. It took me a full day to get used to that level of luxury. We were in room 208 - a luxury suite with a wrap around balcony. I was initially worried as we had...

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2Thank Hannah G

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Asiana
Asiana
Cuisines: Japanese, Sushi, Asian
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 

Additional Information about Hyatt Zilara Cancun

Address: Blvd. Kukulcan Km 11.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly The Royal)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $555 - $1,132 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Number of rooms: 307
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Hyatt Hotels Corporation, Hotels.com and Jetsetter so you can book your Hyatt Zilara Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort
Hotel Style:
#3 On the Beach Hotel in Cancun
#3 Luxury Hotel in Cancun
#3 Top resorts Hotel in Cancun
#3 Spa Hotel in Cancun
#5 Romantic Hotel in Cancun
#8 Family Hotel in Cancun
#19 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Zilara Cancun staff and other travellers.
860 questions
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Questions? Get answers from Hyatt Zilara Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The majority of rooms face the beach. I was on the ground floor and had no issue with my neighbours or noise from the beach.”
 of 5 bubbles D1512OIcathyr, 21 Feb 2017 | Read review
“The rooms are all TRUE ocean view, you might want to avoid directly over the bar.”
 of 5 bubbles MargieH606, 21 Feb 2017 | Read review
“If you are looking for an evening in bring a Lighting wire to HDMI adapter to stream from your Ipad unless you want to watch Spanish TV.”
 of 5 bubbles krisa229, 20 Feb 2017 | Read review
“All rooms ocean front!”
 of 5 bubbles joannek595, 20 Feb 2017 | Read review
“Swim up rooms are the best”
 of 5 bubbles BOLT2427, 19 Feb 2017 | Read review
5 of 5