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Hyatt Zilara Cancun

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Hyatt Zilara Cancun
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4,731 Reviews from our TripAdvisor Community

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Showing 3,956: English reviews
New York City, New York
Reviewed 2 days ago NEW

This is an outdated property. This is not a 4/5-star Hyatt. Arrival experience is sad. The building facade is dated. The lobby is not air-conditioned and it is a real torture to get checked in as you get exhausted by heat. We were offered a drink - cheap extra sweet sparkling. Receptionist was a young truly polite girl. We needed...

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Thank spisklakov
Reviewed 2 days ago NEW

Went first time with friends in 2014. Loved it!!!! Took our adult children there in November 2016. We love November to get out of New York to 80+ degree weather in Cancun. Hotel is beautiful, pools and beach are fantastic - no seaweed just very fine pure white sand on the beach and in the ocean. Food and drinks are...

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Thank Tom B
Arkansas
Reviewed 2 days ago NEW

I would give the Hyatt Zilara Cancun more stars if only they were available to give! We spent seven nights there and it was amazing! It began when we walked in. Were were given cool towels and offered drinks as we checked in. Our room wasn't ready yet, but we were able to tour the resort and eat. Someone brought...

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1Thank maggie5arkansas
Loudon, Tennessee
Reviewed 2 days ago NEW

Between the great convenient location, the views, the beautiful grounds, comfortable room and the absolutely superb staff, I just can't say enough great things. Of 3 all inclusive resorts we have tried in the Cancun area, this one wins, hands down!

Review collected in partnership with Hyatt Hotels
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1Thank danacF4444XA
Pinehurst, North Carolina
Reviewed 2 days ago NEW

This is overall an awesome all-inclusive resort experience; very good service in general. The beach access is fantastic; there is a nice pool also (water temperature a bit high though). Lots of food options-would rate food in general as good; not excellent. The portions at Asiana hibachi are ridiculously large. Chef's Table excellent! Many options at Spice buffet---be careful not...

Review collected in partnership with Hyatt Hotels
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1Thank sulrich2016
Saskatoon, Canada
Reviewed 2 days ago NEW

We spent 2 weeks at the Zilara from December 19- January 1, 2017 and all I can say is that we can’t wait to go back. The service is impeccable. The staff is amazing. We arrived before check in and our room was not available as check in is at 3pm. We were offered a drink, did our pre-checkin and...

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4Thank mom2gabi
Centennial, Colorado
Reviewed 2 days ago NEW

This hotel is the best of the best! The rooms are very clean. The showers the best ever! The service is great. Thanks especially to Ligia at the pool, Fernando at the bar, Luis, Kurt, Omar, Kenny and Arturo! I would highly recommend this hotel.

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1Thank diane s
Saint Louis, Missouri
Reviewed 2 days ago NEW

We are going back to the Hyatt Zilara Cancun for the 5th year in a row this April 2017. My wife and I and another Couple can not get enough of this place! The rooms are clean and very luxurious. The food is some of the best you could hope for. The pool and activities at the resort are top...

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1Thank TomaGuy
Reviewed 2 days ago NEWvia mobile

Cancun was the last leg on my overseas trip. Hyatt Zilara was amazing! The staff were friendly. All inclusive food and drinks makes it even better. No wonder there was people I met who have stayed there over seven times. I'll be returning for sure!

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1Thank Reece M
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Reece M, Thank you very much for choosing Hyatt Zilara Cancun as the last stop on your great adventure overseas. We were delighted on having you with us, to enjoy of the beauty of our Mexican Caribbean. We are thrilled to know that you very much enjoyed of your days here, relaxing the ambience and enjoying of our whole...

Boulder, Colorado
Reviewed 2 days ago NEW

Review collected in partnership with Hyatt Hotels
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Thank mvendetti
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Asiana
Asiana
Cuisines: Japanese, Sushi, Asian
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 

Additional Information about Hyatt Zilara Cancun

Address: Blvd. Kukulcan Km 11.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly The Royal)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $542 - $1,203 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Number of rooms: 307
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Booking.com, Hotels.com, TripOnline SA, Hyatt Hotels Corporation, Travelocity and Jetsetter so you can book your Hyatt Zilara Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort
Hotel Style:
#5 Spa Hotel in Cancun
#5 On the Beach Hotel in Cancun
#5 Luxury Hotel in Cancun
#5 Top resorts Hotel in Cancun
#5 Romantic Hotel in Cancun
#8 Family Hotel in Cancun
#19 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Zilara Cancun staff and other travellers.
819 questions
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Questions? Get answers from Hyatt Zilara Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Thin walls, outdated, poor a/c, dirty common areas, mediocre food”
 of 5 bubbles spisklakov, 22 Jan 2017 | Read review
“Get floors 6-7 You can then go to exclusive restaurant the Chef's Table.”
 of 5 bubbles P3316MLtomb, 22 Jan 2017 | Read review
“All rooms have ocean view, but the higher up, the better your view. We were on the 7th floor and it was great!”
 of 5 bubbles maggie5arkansas, 22 Jan 2017 | Read review
“Higher rooms best, ocean veiw”
 of 5 bubbles TomaGuy, 22 Jan 2017 | Read review
“all rooms face the ocean”
 of 5 bubbles gailtaylor0, 21 Jan 2017 | Read review
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