We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Hyatt Zilara Cancun

Travellers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Compare best prices from top travel sites
and 4 more sites!
Professional photos
Hyatt Zilara Cancun
Hyatt Zilara Cancun
Panoramas (26)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

4,704 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 3,929: English reviews
Van Meter, Iowa
Reviewed yesterday NEW

Was a great experience. My husband was hesitant about going & now he can't wait to go back. Hoping to go back this spring & next year hoping for a family vacation with my sister & her family & my brother & his family.

Review collected in partnership with Hyatt Hotels
 Report
Helpful?
1Thank Vipchief
Rockford, Illinois
Reviewed yesterday NEW

My husband and I just got back from our honeymoon yesterday at the Hyatt Zilara, and we're ready to go back! Wonderful food, amazing staff and service, beautiful room and a quiet beach! After a lot of research, we chose the Hyatt Zilara because it was adults only, all inclusive, and the location was perfect... A 10 minute walk to...

 Report
Helpful?
1Thank rfiorenza
Tinley Park, Illinois
Reviewed yesterday NEW

The staff exceeded my expectations. Kind, welcoming and treated everyone like Royalty. When we arrived, we were greeted with a smile and escorted to check-in. From there, it only got better. Early check-in & room upgrade was available for minimal cost. Staff are bilingual, so no language barrier. Delicious meals, fresh veggies, fruit, juice bar and made to order meals....

 Report
Helpful?
1Thank jujukali
Reviewed yesterday NEW

I was in awe from the moment I arrived at the Hotel Zilara. The lobby is stunning and open, and it was immediately apparent that the staff is kind and helpful. There was a bottle of wine waiting in our room when we arrived to welcome us, which we enjoyed on our balcony overlooking the beach. Though everything was amazing,...

 Report
Helpful?
1Thank Amanda N
Keizer, Oregon
Reviewed yesterday NEW

We are frequent visitors to Cancun but this was our first adults only resort. Overall, the Hyatt Zilara is amazing. The only thing that we were a little disappointed with was the entertainment. Most All-Inclusives have an entertainment staff and have some kind of activity happening most of the day and that is not really the case at the Zilara....

 Report
Helpful?
2Thank msprncs
Van Meter Iowa, United States
Reviewed yesterday NEW

AWSOME can't wait to come back. The most fun we have ever had on a vacation. and we travel 3 times a year and have never found as great of place as this one. When it came time to come home my wife asked my why do we have to go back to Iowa in the winter time. We had...

Review collected in partnership with Hyatt Hotels
 Report
Helpful?
Thank 747jordana
Kansas City, Missouri
Reviewed 2 days ago NEWvia mobile

The resort and staff are friendly and truly want to give you gracious service. It's not your regular Cancun resort, but rather a warmer and more upscale travel experience. Be prepared to get up and out early, as the lounge chairs are very limited and there are early risers that stake their best position prior to the sunrise. The cabana...

 Report
Helpful?
4Thank Ramboze
Reviewed 2 days ago NEWvia mobile

Really love this place, everything was top notch! Staff very friendly & helpful. Superior standard of cleanliness. Delicious food. Perfect location. I can't say enough about this hotel. The staff are also to be commended..... professional yet human. Awesome facility! It may be a little extra but it's worth it!!

 Report
Helpful?
2Thank HerDudeness
Reviewed 2 days ago NEW

I never tried all-inclusive resorts before, After reading all the reviews, I know this is gonna be amazing!!We arrived around 2:30pm on MLK weekend, the lady at the front door confirmed my last name and guided us to a private check in area due to my Platinum status with Hyatt. Eddie Chan was super friendly and introduced all the details...

 Report
Helpful?
2Thank Jason521
Reviewed 3 days ago NEWvia mobile

The Hyatt Zilara Cancun is my favorite overall resort in Cancun! I've stayed at Secrets the Vine, Live Aqua, Fiesta Americana Coral Beach, Riu Palace, JW Marriott, Excellence Riviera Maya, and Villa Rolandi (Zoetry) in Isla Mujeres. The service(the employees), layout and facilities of the resort, and the food make the Zilara my favorite! It never felt crowded even though...

 Report
Helpful?
6Thank Tammy B

4,769 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (4146)
Viewed
Dining (351)
Viewed
Pool/Beach Area (543)
Viewed
View from Room (346)
Viewed
Room/Suite (441)
Viewed
Hotel & Grounds (469)
Viewed
Business Centre/Function Rooms (8)
Viewed
Family/Play Areas (30)
Viewed
Bathroom (17)
Viewed
3:55
Videos (20)
Viewed
Other (1921)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (599)
Viewed
Aerial Photography (52)
Viewed
Amenities (92)
Viewed
Beach (15)
Viewed
Hydro-Circuit (7)
Viewed
Junior Suite (Two Double Beds) (52)
Viewed
Pool (44)
Viewed
Premium Ocean Front (40)
Viewed
Presidential Suite (79)
Viewed
Dining (85)
Viewed
Swim-Up Suite (72)
Viewed
The Hotel (61)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (24)
Viewed
Other (24)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cancun hotels
0.8 km away
Le Blanc Spa Resort
Le Blanc Spa Resort
#1 of 182 in Cancun
5,430 reviews
2.4 km away
Hyatt Ziva Cancun
Hyatt Ziva Cancun
#8 of 182 in Cancun
2,620 reviews
1.6 km away
Live Aqua Beach Resort Cancun
Show Prices
Show Prices
Show Prices
2.2 km away
Grand Fiesta Americana Coral Beach Cancun
3.5 km away
Secrets The Vine Cancun
10.1 km away
NIZUC Resort and Spa
NIZUC Resort and Spa
#2 of 182 in Cancun
1,754 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Asiana
Asiana
Cuisines: Japanese, Sushi, Asian
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 

Additional Information about Hyatt Zilara Cancun

Address: Blvd. Kukulcan Km 11.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly The Royal)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $544 - $1,204 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Number of rooms: 307
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, BookIt.com, Hyatt Hotels Corporation, TripOnline SA, Hotels.com and Jetsetter so you can book your Hyatt Zilara Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort
Hotel Style:
#5 On the Beach Hotel in Cancun
#5 Top resorts Hotel in Cancun
#5 Spa Hotel in Cancun
#5 Romantic Hotel in Cancun
#5 Luxury Hotel in Cancun
#8 Family Hotel in Cancun
#19 Business Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hyatt Zilara Cancun staff and other travellers.
815 questions
Ask a question

See all questions (815)

Questions? Get answers from Hyatt Zilara Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner suite 601, loved the room & view. Comes with a cabana!”
 of 5 bubbles jujukali, 18 Jan 2017 | Read review
“Ground level rooms on east side of hotel are awful.....not even connected to the main hotel.”
 of 5 bubbles beatle15, 15 Jan 2017 | Read review
“We were on the 5th floor and loved it.”
 of 5 bubbles 791helens, 15 Jan 2017 | Read review
“The higher the floor the better, the views are spectacular from every room. Best view we have ever had at an all inclusive.”
 of 5 bubbles E3196VAtomm, 15 Jan 2017 | Read review
“It seemed like all the rooms had an ocean view and balcony. Our room had a jacuzzi in it as well. Not sure if all the rooms come with that.”
  • View outside our balcony in the morning. You can set up a hammock on the balcony too.
 of 5 bubbles 507sanah, 14 Jan 2017 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay