Dreams Sands Cancun Resort & Spa
Blvd. Kukulkan Km 8.5, Zona Hotelera, Cancun 77500 Mexico
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Dining (995)
Room & Suite (584)
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitised high-traffic areas
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Updated 21/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Dreams Sands Cancun Resort & Spa
Updated 21/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#58 of 271 hotels in Cancun
Location
Cleanliness
Service
Value
Perfectly situated along a breathtaking white sand beach in the heart of Cancun's Hotel Zone, sits Dreams Sands Cancun Resort & Spa! Experience all the great inclusions of Unlimited-Luxury(R) at the newest beachfront resort of your Dreams in Mexico - where there's something fun for every age. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Valet parking
Wifi
Paid wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Shallow end in pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Billiards
Entertainment staff
Evening entertainment
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Shared lounge / TV area
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Coffee / tea maker
Minibar
Cable / satellite TV
Bath / shower
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
On-demand films
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Ocean View
Family Resort
Languages Spoken
Spanish
Location
Full view
84Good for walkers
Grade: 84 out of 100
15Restaurantswithin 0.5 km
3Attractionswithin 0.5 km
Contact
Blvd. Kukulkan Km 8.5, Zona Hotelera, Cancun 77500 Mexico
Name/address in local language
Getting there
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10247Reviews1473Q+A100Room tips
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Most Recent
We stayed at this place being told it was a 5 star Resort, this couldn’t be further from the truth. Air conditioning didn’t work you couldn’t eat or rest the entire time because it was so uncomfortable. The place is being bought out by Hyatt Monday, but this is no excuse not to make this dump accommodate the guests there now. Complained every night about the shower draining, by the time you were finished showing you had water up to you calves. The rooms are old and outdated. They claim because you bought in to the preferred package (which cost much more) you had special resort offers, wrong everyone was preferred, no wristband. The food was a joke,, you had the same stuff to eat for breakfast, lunch and dinner. I don’t recommend nor will my family return.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Upgradeded my two rooms for an additional $300 and one of the rooms was hot my entire stay (5 nights). Maintenance came to "fix" a few times with no change, instead they gave me a fan. One of the restaurant was also hot inside so we requested to move tables and the server got pissed at us. We could not believe he was mad we even made sure to leave a tip for his service but he was still upset. My kids had fun, but me and my husband did not have a relaxing time. A few employees do work the extra mile to make sure the guest enjoy their stay, but Im impressed how one small request changed my perception on how some really felt about guests. I even heard some of the cleaning crew and bartenders talking trash about the guest, they didnt know I could understand what they were saying. Will not visit again, did not felt welcomed or wanted there.…
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Review collected in partnership with this hotel
Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My husband and I went for our 10 year anniversary. We had such a great time. They had events/shows ever night. All the food at all the restaurants were amazing. The whole resort was always clean. The room service was amazing. The coffee bar had amazing drinks. ALL of the staff was extremely friendly and helpful. Over all, for my first time out of the country, they made my experience a very special one. Definitely will return.
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Review collected in partnership with this hotel
Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I am writing this on our last day here, and as always we wish we could stay longer. We came here for a 10 year wedding anniversary and are very pleased with the trip. Jaqueline from the entertainment team is wonderful and very helpful. She assisted us at a wine tasting and we loved that. She also did water aerobics with her and loved that as well. Theo the Sommelier during the wine tasting was also very knowledgeable. The air conditioning is the lobbies/hallways is definitely an issue, but to my knowledge are being upgraded shortly during the long renovation they have planned. By far the best food is at Himitsu! We had no “bad” food, but also weren’t super impressed with any meal except the one at Himitsu! Highly recommend eating there, and Alberto the waiter was exceptional! As mentioned in other reviews, the staff at this resort make your vacation. Every single person we came in contact with was helpful, polite, and very accommodating. Couldn’t have asked for better service anywhere!…
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Just winding up almost a week here and I feel the staff at the Dreams Sands made my trip. The facilities are getting a much needed facelift starting in just a few days. I really hope they get more air circulation in the main lobby area. Certain staff members did stand out and deserve recognition. In the spa we received wonderful care from Benjamin and Edna and amazing massages/ facials from Liz and Bianca! Jorge in the preferred lounge made the best drinks every night. My daughter loved the ‘Jorge special’. All the girls in the coffee/ ice cream area were so nice, made great drinks/crepes and even remembered what we liked. Shout out to the staff at Olio as well. We spent most of our time at the beach in front of it and visited it frequently. I really hope AMR realizes the wonderful people they have and are able to keep them through their long renovation. No matter how nice they make this place it won’t matter if they don’t have the exceptional staff that they have now…
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from eConcierge and Social Media Dreams Sands, Otro at Dreams Sands Cancun Resort & Spa
Responded 4 days ago
Dear HeatherK988, We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our staff service, beach, Spa and above all that we have once more successfully achieved to deliver the most memorable experience to our valued guests. We highly appreciate your comments about the A/C in the areas. We are working on a daily basis to exceed our guest’s expectations and we would love to have the opportunity to host you again in the near future to offer you a remarkable stay. Kind regards, Adrián Rivera eConcierge & Social Media Coordinator Dreams Sands Cancun Resort & Spa
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+1
We booked a quick getaway to this resort in late July 2022, and stayed only 3 nights (wish it could have been more, of course). This was our first trip as a couple to Mexico, and it did not disappoint. Of course, one must temper expectations when traveling abroad and keep an open mind as to your accommodations/resort buildings, food choices, surrounding geography, and new cultures. We had an amazing time, and this was The customer service was top notch, and although everyone we encountered was friendly and helpful, some were above and beyond. Our waitress Manuela (from the bars) was phenomenal. She always remembered our names and would keep our drinks topped off all day if we wanted. She also provided good tips for some excursions which we enjoyed. Alejandro (our waiter at inside bar) also took excellent care of us. Also met lots of wonderful people from around the world. One item that could use improvement was the dated interior architecture, so the upcoming renovation later this year will be great. The beach was amazing and clean, but you must act quick if you want a “Palapa”(grass roof huts), as they go fast. Beach does have some rocks, so be careful with little ones stubbing their toes if not careful, but was very clean. Bring your goggles and enjoy the underwater views in the clear water. Looking forward to returning in the future!…
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Date of stay: August 2022Trip type: Travelled as a couple
Room Tip: Look out for 2 sets of rocks in the water, as they are trip hazards.
Lobby area has doorways...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from eConcierge and Social Media Dreams Sands, Otro at Dreams Sands Cancun Resort & Spa
Responded 4 days ago
Dear Go00250148132, Thank you very much for your positive review of your recent stay at our property. It is a pleasure to know that our staff's warm service exceeded your expectations about the costumer service and amazing beach,; your comments are an inspiration for our team to continue working with passion, ensuring that our valued guests have an enjoyable and memorable experience with us. We will share your kind words to our staff, our biggest strength is the warm service that we provide to our guest and that has become a signature of our brand. Our team looks forward to having you back at Dreams Sands Cancun Resort & Spa for your next visit to our destination. Sunny Regards! Adrián Rivera eConcierge & Social Media Coordinator Dreams Sands Cancun Resort & Spa
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What a nightmare at Dreams Sands Cancun, outdated, expensive and we got robbed. My review is long but bare with me, a lot happened during this trip. We had already stayed at the chain´s hotels in Vallarta and in Tulum and we thought booking in Cancun would be a warranty but we were very wrong. Our first impression when we arrived was that of a hotel that gor stuck in the 1990´s. The entrance was under remodeling or construction with welders working and sparks all over the place. And the worst of all no A/C either in the lobby or in any of the restaurants. You´d expect a 5 star hotel to be fully air conditioned but this wasn´t the case. If you asked, the employees´answers would be, this is as cool as it gets or a plain it doesn´t work. When we got to our rooms it got worse. All the furniture is outdated, the linens and towels are rough and dingy, stained and gray, A/C barely worked in all of our rooms. The bed in one of our rooms was broken, first they tried to fix it but of course we asked to be moved and in that process my sister´s Apple watch got stolen. We reported it immediately but nothing was done. We spoke to a Nancy person who was suppossed to give us a solution and she even insulted us with a free night in any of their resorts. Nothing was done and in the process they even suggested that we were making it up. Overall a horrible experience. Word is the place is going to be remodeled but what it really needs is to be torn down. Service is por and slow.…
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from eConcierge and Social Media Dreams Sands, Otro at Dreams Sands Cancun Resort & Spa
Responded 4 days ago
Dear Mhoyo87, Thank you for choosing to stay with us at Dreams Sands Cancun for your well earned vacation in Mexico. We offer you our sincere apologies for the inconveniences you encountered during your stay like A/C doesn't work in the areas, room, bed and for not offering the level of service you have come to expect. On the other hand we thank you for bringing this valuable information to our attention. We take your comments by heart. We look forward to your return to Dreams Cancun and to having the privilege of being of service to you again soon. Kind Regards, Adrián Rivera eConcierge & Social Media Coordinator
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+1
We stayed in a preferred room with a balcony view of the ocean. It was such a great view. The Japanese restaurant was our favorite. We did the romantic dinner on the beach with filet mignon and lobster tails. It was so delicious. The resort was clean and very friendly staff. Our go to bartender was Lorenzo. He took good care of at all the bars he would work at. They had a buffet dinner on the beach with a show and lve music. That was very nice. I would definitely recommend. This location is across the street from stores just incase you need anything but don't want to pay the prices at the store in the resort. Only a 3 minute can ride to the party strip.
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Date of stay: August 2022Trip type: Travelled with family
Room Tip: Men must wear dress shorts or pants at all dinner places. Also must wear sleeves for men at all...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from eConcierge and Social Media Dreams Sands, Otro at Dreams Sands Cancun Resort & Spa
Responded 5 days ago
Dear Sjack0130, It is an honor to read that Dreams Sands Cancun Resort & Spa is your preferred place to be! Thank you very much for your kind review about the resort, friendly staff and for letting us be your first experience in Cancun. We are delighted to hear that you thoroughly enjoyed you experience with us, that you loved our restaurants and found the view that characterizes our resort as breathtaking. Also is nice to know that you got to enjoy everything from a Preferred Club perspective. We will absolutely pass along your kind words about your Preferred experience to our lounge staff. We appreciate your kind comments and look forward to welcoming you back to Dreams Sands Cancun soon. Warm regards, Adrián Rivera eConcierge & Social Media Coordinator Dreams Sands Cancun Resort & Spa
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+1
2022 was our 10th year visiting this resort. We just LOVE this place! The beach is BEAUTIFUL. The employees at the hotel are just absolutely WONDERFUL and go above and beyond to accommodate guests. They also make sure the guests at the hotel are happy and safe! The hotel is immaculately clean. They are constantly cleaning/sanitizing throughout the facility. Room/bathroom was always clean and plenty of towels. It is an older building but it is well kept. I feel the age of the building gives it character. Keep an open mind and do not knock until you’ve tried it. Everyone’s opinion/expectations are different. If you want a clean, nice kept hotel with many amenities, a nice calm beach, good food/drinks, friendly/accommodating employees and great security you will LOVE it. Everyone that works there is always smiling. Customer Service is not easy when dealing with different personalities and different cultures. It isn't easy pleasing everyone but I must say that the Dream Sands Cancun employees do a great job! Management/Owners should be proud of all of their staff. A HUGE SHOUT OUT and THANK YOU to the AWESOME EMPLOYEES (Management, bartenders, entertainment, concierge, room service, servers, front desk, beach towel distributors, etc) at Dream Sands Cancun. The following are a few people we interacted with during our stay: Adrian Rivera - Concierge / social media Adrian always goes above and beyond. He is so kind and generous. He makes us feel like family. Adrian Rivera, Jorge Garcia, Fernando Sanchez, Alberto Palacios, Carmen Liborio, Yazmin Villegas, Cornelio Granados, Aaron Gaspar, Ricardo Palma, Tito Ferregut (concierge/social media team) gave us a surprise vow renewal ceremony for our 19th wedding anniversary celebration. It was beautiful! They went ABOVE AND BEYOND! They covered everything: music, flowers, vows, beach setting, decorations, champagne toast, person performing the ceremony, marriage certificate, photos, awesome video and so much more! If anyone is interested in getting married at Dream Sands, I definitely recommend it! How AWESOME is that! They are the best❤️ Also shout out to: Karina Salazar / Briseida Téllez / Yamile Geraldo front lobby too! Bartenders / Servers : Ricardo in the lobby lounge always makes an awesome pina colada, JOHANA and LAURA in the lobby lounge were always pleasant and made sure we always had a fresh drink Gerson (always makes me a Pineapple decorated drink), JUAN / MATEO ZULUP / MANUELA always pleasant and made sure we had a fresh drink These wonderful people were always aiming to please! They are so personable/friendly. CARLOS GARDURA in room service is just a sweetheart! We have known him since the first year we started visiting Cancun! He is a hard worker and always smiling and aiming to please! He likes his job and is very appreciative. We Love this man. It is always a pleasure to see him. Marian Mendoza at the World Cafe is so friendly and accommodating. She was always smiling. Pedro at the World Cafe is awesome! He is always friendly and aiming to please. He made sure the restaurant was running smoothly. The entertainment is spectacular – Jennifer/Karina/Esther/ and the others including the DJ are all GREAT PEOPLE They constantly have activities throughout the day! The Fourth of July celebration was fabulous. They do a GREAT JOB! They remember the guest’s names and are constantly interacting with everyone. Unfortunately because of COVID, there was no foam party. The foam party was a good time and was always a crowd pleaser. Hopefully, if and when things get back to normal the resort can bring it back. The best part of our vacation was seeing old friends and meeting new friends! Looking forward to seeing everyone in 2023!…
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Date of stay: July 2022Trip type: Travelled as a couple
Room Tip: Bring a water raft/inner tube and sunscreen
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Helpful
Response from eConcierge and Social Media Dreams Sands, Otro at Dreams Sands Cancun Resort & Spa
Responded 5 days ago
Dear smartinez1970, Thank you very much for your positive review of your recent stay at our property. It is a pleasure to know that our wonderful staff's warm service exceeded your expectations; your comments are an inspiration for our team to continue working with passion, ensuring that our valued guests have an enjoyable and memorable experience with us. We will share your kind words to management, bartenders, entertainment, concierge, room service, servers, front desk staff and beach towel distributors, our biggest strength is the warm service that we provide to our guest and that has become a signature of our brand. Our team looks forward to having you back at Dreams Sands Cancun Resort & Spa for your next visit to our destination. Sunny Regards! Adrián Rivera eConcierge & Social Media Coordinator Dreams Sands Cancun Resort & Spa
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We decided to give this resort another go since last time we stayed was 4yrs ago and it’s unfortunate that the issues with the food is still the same. Food is not that great and rice is always uncooked. I do want to give a shout out to the most wonderful people we met on this trip. They are amazing, caring wonderful people that went above and beyond our needs. To JUAN VICAB and GERSON. We are so grateful to you both. May god bless you always. Keep the awesome job you do each and everyday!
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from eConcierge and Social Media Dreams Sands, Otro at Dreams Sands Cancun Resort & Spa
Responded 6 days ago
Dear Lianna B, Thank you very much for staying recently with us and writing a comment about your vacation. We truly regret hearing that the issues with the food is still the same also that we have not met your expectations; we encourage our guests to provide us with their feedback in regards of our services during their stay in order for us to be able to offer them the best memories and experiences of their holidays with us. Therefore, we appreciate your kind review about the amazing staff and be certain that your comments will not be overlooked. We look forward to your return to Dreams Cancun and to having the privilege of being of service to you again soon. Adrián Rivera eConcierge & Social Media Coordinator.
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PRICE RANGE
US$250 - US$385 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
be live grand viva beach hotel cancun, grand oasis viva beach cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
438
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Claim Your Listing Frequently Asked Questions about Dreams Sands Cancun Resort & Spa
Which popular attractions are close to Dreams Sands Cancun Resort & Spa?
Nearby attractions include Plaza la Fiesta (0.5 km), Playa Linda (0.4 km), and Galeria Balance Cancun (0.4 km).
What are some of the property amenities at Dreams Sands Cancun Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Dreams Sands Cancun Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Dreams Sands Cancun Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Dreams Sands Cancun Resort & Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Dreams Sands Cancun Resort & Spa?
Conveniently located restaurants include Chedraui Selecto, El Caribeño, and Dag Dag.
Are there opportunities to exercise at Dreams Sands Cancun Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Dreams Sands Cancun Resort & Spa have airport transportation?
Yes, Dreams Sands Cancun Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Dreams Sands Cancun Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Dreams Sands Cancun Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Dreams Sands Cancun Resort & Spa?
Many travellers enjoy visiting Zona Arqueologica El Rey (7.5 km) and Scorpion’s Temple (3.1 km).