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Dreams Sands Cancun Resort & Spa

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#30 of 183 Hotels in Cancun
Certificate of Excellence
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Dreams Sands Cancun Resort & Spa
Dreams Sands Cancun Resort & Spa
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2,960 Reviews from our TripAdvisor Community

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Showing 1,994: English reviews
Brighton, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW

My daughter and I enjoyed our vaca @ Dreams Sands for 9 days !!! Food was wonderful, many choices, and NEVER a wait for the specialty restaurants ! Our room was very up -to-date and kept clean !! Our breakfast at the World Cafe was ALWAYS delightful with so many food choices !! Our waiters, Manajes, Daniel, and Jhoana were... More 

Review collected in partnership with this hotel

Helpful?
Thank susan r
Mesa, Arizona
1 review
Reviewed yesterday NEW

Food choices with a variety of restaurants are great and the staff is friendly and provide great service. The Italian restaurant was our favorite for dinner. Even the main restaurant serves great food all three meals of the day.

Review collected in partnership with this hotel

Helpful?
Thank Norman299
Elgin
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 4 days ago NEW

Returned home yesterday from a 5 nights stay at Dreams Sands Cancun; I’m just not quite sure how people can complain about this resort? I've traveled to many Mexican destination and resorts over the past 20 years, and this was by far the best all round resort. I never stay less than a 4 star, but stick mostly to 4.5-5,... More 

Helpful?
6 Thank Taras3boys
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Taras3boys, In behalf of the staff and management of Dreams Sands Cancun Resort & Spa, thank you for choosing our hotel for your stay in México and for taking a few minutes to write about your vacation. We are delighted to hear that you thoroughly enjoyed you experience with us, that you loved our variety of food and all... More 

2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 days ago NEW

My wife and I stayed at Dreams Sands for 7 days in October. This was our first time with the Dreams. As a frequent flyer of All Inclusive properties, especially in Cancun and a AI timeshare member (for another chain) our expectations were somewhat low but our stay well exceeded these. Location- This property is in the Hotel Zone, very... More 

Review collected in partnership with this hotel

Helpful?
7 Thank Brian P
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Brian P, Thank you very much for your kind words, we are thrilled to know that you had a perfect stay with us in Dreams Sands Cancun Resort & Spa! Also, is good to hear that you thoroughly enjoyed you experience with us, that you loved our restaurants and the warm treatment of our staff. It is very pleasant... More 

Mexico City, Distrito Federal, Mexico
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 days ago NEW

We return to Dreams Sands after 2 years. We went the first time to celebrate our 1st anniversary. And now, we return to celebrate our birthdays and our 3rd anniversary. I have to say that when we arrived we started to see different things from our 1st visit. The treat for the receptionists was not so good, they were kind... More 

Helpful?
4 Thank Ariel J
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Ariel J, First of all, thank you for staying with us and choosing Dreams Sands Cancun Resort and Spa to celebrate you and your BF's birthday and also anniversary. It's our pleasure to know that your stay us was a wonderful experience and that we exceeded your expectations with our service. We are very sorry about your bad experience... More 

Sao Paulo, Brazil
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 days ago NEW

I went to Dreams Sands on my honeymoon on the week of november 15th to 23th and have the best treatment i could imagine. All the employees were very attentive and smiling every time. I specially recommend the people from Coco Cafe (Karen and Benjamin) that gave us the best treatment every time I came by. I think Dreams Sands... More 

Review collected in partnership with this hotel

Helpful?
3 Thank arthur_nduran
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Mr. arthur We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you at Dreams Sands Cancun Resort and Spa, we appreciate that you have taken the time to share your experience on Tripadvisor. We are very happy to learn that your stay was... More 

Hubertus, Wisconsin
Level Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 days ago NEW via mobile

My wife and I have been to several AM resorts, including Secrets and Now resorts. Although some are fancier than others ,one thing remains consistent. They all have great service and the food and drink is always good. We have stayed at fancier resorts than this one but it did not take away from our great vacation experience. We had... More 

Helpful?
2 Thank Mrloomis
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Mrloomis, Thank you very much for your confidence in AMResorts and for your preference in our brand. It was our pleasure to host your vacations at Dreams Sands Cancun Resort and Spa. We are delighted to hear that you thoroughly enjoyed you experience and that you liked everything that we have to offer. We sincerely look forward to welcome... More 

Hamburg, New York
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago NEW

My wife and I stayed Nov 9-16th for a getaway. Cancun was nice. Hotel not so much. The service was good, but the biggest interest of the staff was to sell you a vacation club and stalked you the whole time until you sat down with them. Funny how they talked about how beautiful the OTHER hotels they have are!... More 

Helpful?
2 Thank jcb12345
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear jcb12345, Thank you for staying with us. We appreciate your review and also we feel very sorry that you didn't fully enjoyed our services. We just want to clarify that the sales presentation is not mandatory. We keep on doing upgrades taking in consideration all the reviews from our guests. We encourage our guests to report immediately any issues,... More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

Returned from a weeks stay at Dreams.We had a lovely time there. The staff are the best, very polite,friendly, and attentive. We had a room with a balcony, very clean and advise you book the same. Food was excellent in all restaurants, especially the Italian and Olio for breakfast. Only downside was the narrow crowded beach. To get a good... More 

Review collected in partnership with this hotel

Helpful?
4 Thank sharonwN8958LL
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear sharonwN8958LL, We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service, and above all that we have once more successfully achieved to deliver the most memorable experience to our valued guests. We are working on a daily basis to exceed our guest’s expectations and we would... More 

Bismarck, North Dakota
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago

We normally stay at bigger resorts and love the Hard Rock properties, but decided to change it up after a review from a friend. This resort is definitely smaller, but for a relaxing time, it was fabulous! We did the preferred upgrade and think it's an absolute must. The thing is you have to use it and take advantage of... More 

Helpful?
4 Thank mwolf727
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear mwolf727, We appreciate you taking the time to review your stay with us. Thank you also for the compliments about our views, preferred beach and customer service. These are some of our biggest points of distinction so it's nice to see we were able to meet and exceed your expectations. We will make sure to share your kind words... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Perfectly situated along a breathtaking white sand beach in the heart of Cancun's Hotel Zone, sits Dreams Sands Cancun Resort & Spa! Experience all the great inclusions of Unlimited-Luxury(R) at the newest beachfront resort of your Dreams in Mexico - where there's something fun for every age. ... more   less 

Additional Information about Dreams Sands Cancun Resort & Spa

Address: Blvd. Kukulkan Km 8,5. Zona Hotelera, Cancun 77500, Mexico (Formerly Grand Oasis Viva)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $328 - $926 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dreams Sands Cancun Resort & Spa 4*
Number of rooms: 438
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Hotels.com, Odigeo, Priceline, Booking.com and Jetsetter so you can book your Dreams Sands Cancun Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Be Live Grand Viva Beach Hotel Cancun
Grand Oasis Viva Beach Cancun
Hotel Style:
#24 Spa Hotel in Cancun
#28 Top resorts Hotel in Cancun
#28 Luxury Hotel in Cancun
#30 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Dreams Sands Cancun Resort & Spa staff and other travellers.
518 questions
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Questions? Get answers from Dreams Sands Cancun Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't have an opinion on a room tip as our room was very clean, comfy beds/pillows, and always had clean towels and sheets !!!”
 of 5 bubbles O4147TJsusanr, 2 Dec 2016 | Read review
“Choose a different hotel”
 of 5 bubbles jcb12345, 26 Nov 2016 | Read review
“Higher floor, but would recommend the preferred level.”
 of 5 bubbles mwolf727, 25 Nov 2016 | Read review
“Ocean-View room will not disappoint!”
 of 5 bubbles NamasteAway, 22 Nov 2016 | Read review
“upgrade to a bigger room, worth the extra money!”
 of 5 bubbles bahamasgirlatheart, 21 Nov 2016 | Read review
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