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Dreams Sands Cancun Resort & Spa

Dreams Sands Cancun Resort & Spa

Traveller (11125)
Pool & Beach (2270)
Wrold Cafe at Dreams Sands Cancun Resort & Spa
Dining (1038)
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Avg. S$398 /night, 12/9 - 12/10
S$694
per night
S$544
per night
S$393
per night

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About

4.5
#31 of 39 all-inclusives in Cancun
4.6 of 5 bubbles
Location
3.9 of 5 bubbles
Rooms
4.0 of 5 bubbles
Value
4.3 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.1 of 5 bubbles
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Perfectly located along a stunning white sand beach in the heart of Cancun’s hotel zone, Dreams Sands Cancun Resort & Spa awaits you. You and your family will find beachfront an extraordinary all-inclusive resort, just steps from shops, restaurants, and bars 15 minutes from downtown Cancun where all the excitement happens. Located just 25 minutes from Cancun International Airport, guests can enjoy elegantly decorated rooms with stunning views of the Caribbean Sea, international gourmet restaurants, unlimited spirits in the various bars and lounges, a stretch of 200 meters of pristine beach, four swimming pools, a spa, state-of-the-art gym, Explorer’s Club for children, countless daytime activities and an exciting nightlife.
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Property amenities
Free parking
Free internet
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Beach
Diving
Babysitting
Valet parking
Wifi
Paid wifi
Fitness / spa changing rooms
Fitness classes
Sauna
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Shallow end in pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Billiards
Entertainment staff
Evening entertainment
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Shared lounge / TV area
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Coffee / tea maker
Minibar
Cable / satellite TV
Bath / shower
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
On-demand films
iPod docking station
Complimentary toiletries
Hair dryer
Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.5 of 5 stars
HOTEL STYLE
Family Resort
Mid-range
Languages Spoken
Spanish

Location

Boulevard Kukulcán Km 8.5 Zona Hotelera, Cancun 77500 Mexico
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 80 out of 100
80
Cancun Airport
16.6 km
See all flights
Aerodromo de Playa Del Carmen
66.7 km
See all flights
4.5
4.5 of 5 bubbles12,201 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Dreams Sands Cancun Resort & Spa enjoys a prime beachfront location that guests frequently laud for its proximity to attractions and tranquil waters. However, issues like seaweed and sun exposure have been noted. While the resort's clean beaches and common areas receive compliments, some guests have encountered housekeeping inconsistencies. The lively atmosphere, complete with nightly entertainment, is a hit, although the noise level and dated decor have been points of contention. Service at the hotel earns high marks for staff attentiveness and friendliness. Yet, guests have called out concerns over value, citing hidden fees and upcharges. Room opinions are mixed, with some praising the views and comfort, while others report datedness and noise disturbances.
Location
Beachfront
Atmosphere
Lively
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Noise level
Noisy
Service
Attentive
Amenities
Relaxing

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12,201Reviews1,565Q+A100Room tips
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Detailed Reviews
lincolnscuba wrote a review Feb 2020
Calgary, Canada
4.0 of 5 bubbles
There are no USB ports in the room and there is only one plug in behind the tv to use for charging devices. I know we are on vacation and should not worry about devices but for those who are working you can't charge anything while working at the table in the room. The pool is shaded by the building most of the day so if you are wanting sun plan on staying on the beach, which is beautiful and no seaweed. We were in a room on the wing above the Asian restaurant and the dance bar which was loud until about 2:00 so if you want a quiet room we'd ask for something over the spa. With tile in the halls and rooms and thin windows there is a lot of noise, employees pushing carts and staff sweeping the halls during the night, entertainment music so loud there is no way to watch TV.

We found the food to be very good. The Winds and Sands (adult only) restaurant had the best food for us. The staff were accomidating and very freindly. We had Jorge, Geraldo and Abraham as waiters and the hostess remembered our name and room after the first time we ate there. Restuarant supervisor Sergio was also freidnly and took the time to visit and give us recommendation for while we were there. The hostess at World Café Estefania Aongora always had a smile and pleasant welcoming.

Our check in host RIchard gave us additional information. We checked in during early evening an instead of rushing us to go through the sit down information right away he encouraged us to get settled in and come back when we were ready.

Lobby bar waitresses Veronica and Laura were on top of our drinks. Even though we didn't need a wine concierge Jacky Dorantes always took the time to stop to talk to us.
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Date of stay: January 2020
3.0 of 5 bubblesRooms
5.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Room Tip: If you want quieter room ask for one near spa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MaFernanda_Vargas, eConcierge & Social Media Coordinator. at Dreams Sands Cancun Resort & Spa
Responded 4 Feb 2020
Dear lincolnscuba, Thank you so very much for sharing your experience with our fellow travelers, as we value and appreciate all feedback we receive here on Trip Advisor. Thank you for highlighting the friendly and attentive staff. We will share your comments with our staff, as positive feedback encourages us to keep up the hard work! Our team will always be here to assist you. We will work harder to achieve five stars on your next trip. Best regards, Fernanda Vargas eConcierge & Social Media Coordinator Dreams Sands Cancun Resort & Spa .
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Tao Zhang wrote a review Jan 2020
5.0 of 5 bubbles
The resort is in a very good location with private beach front, which is cleaned and well manicured on the daily basis. There are plenty sun lounges at the beach front and around the swimming pools. The beach is shallow and calm, the water is warm all the time. The security is good although it sometimes could be a bit intrusive when you walk around in the early morning or late evening. There are many activities or shows each day to keep you entertained. There are several restaurants serving Asian, Mediterranean, and Mexican cuisines in addition to the all day buffet restaurant and the beach front Barefoot Restaurant, which is brilliant as you could enjoy your lunch on the sun lounge on the beach in your swimming wear. We were upgraded from partial sea view room to the full sea view with balcony, which is spacious and nice although the room is a bit dated. The bathroom shower is over bath with separate hot and cold taps, it’s tricky to adjust the temperature and not to get yourself rained on with either hot or cold water as you have to do it inside the bath because of the glass screen is fixed on the side of the bath to stop you reaching the taps outside the bath. It could be dangerous for children, so I had to prepare the shower for my daughter each time. The cafe shop by side of the lobby is excellent, serving all type of hot drinks, pancakes, ice creams, various cakes, and fruit, all day long. The bar attenders in the lobby and the beach front are very good and friendly, bringing drinks to you as soon as you sit down. I felt all the staff in the resort going their extra way to keep us happy and served. I have to mention Bellboy Juan, who was very helpful and kind to us during our stay, and Sofia at Concierge, who had arranged an excellent birthday celebration for my daughter. I will recommend this resort to anyone planning a holiday to Cancun and we will return to it in the near future.
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Date of stay: December 2019
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MaFernanda_Vargas, eConcierge & Social Media Coordinator. at Dreams Sands Cancun Resort & Spa
Responded 8 Jan 2020
Dear TripCancunxmas2019, Thank you for taking the time to share your amazing memories of Dreams Sands Cancun Resort & Spa with the community. We are so delighted that your stay with us was so special and that you hope to return to visit us again. Thanks for your kind words regarding our team, we will be happy to share your comments with them. Remember, Dreams Sands is your home away from home and we look forward to welcoming you again. Kind regards, Fernanda Vargas eConcierge & Social Media Coordinator Dreams Sands Cancun Resort & Spa
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blitzk6594 wrote a review Aug 2020
Valparaiso, Indiana
5.0 of 5 bubbles
We changed to Dreams Sands Cancun 5 days before our travel date due to Isaias being in the Eastern Caribbean. Having stayed at numerous Dreams resorts previously and always having a great experience, we kind of just picked this location and hoped for the best. We were not at all disappointed! This is a smaller property but still had all of the amenities we needed. The resort is taking great care to ensure that everyone feels safe in all areas during this crazy year that is 2020.

The Himitsu and El Patio restaurants were closed due to reduced capacity but there were still plenty of other delicious options to chose from each day. The delicious steak at Gaucho's was probably our favorite but we were not disappointed with any of the restaurants or room service. I read a few reviews from other resorts that complained of extra long wait times to get their food during reduced capacity and reduced staffing but we never had that problem. All of our meals were served very quickly.

The beach at Dreams Sands Cancun is fabulous. The water is clear and calm and there is very little seaweed or rocks anywhere. We didn't spend much time in the pools due to the awesome beach but they are clean and relaxing although smaller than most resorts.

Finally, the staff at Dreams Sands Cancun are amazing. All went out of their way to ensure our stay was wonderful. Some that I would like to specifically call out....
Reynoldo from Housekeeping ensured we had everything we needed in our room each day and kept it spotless. Gerson made sure our drinks were never empty for long on the beach each day and Eduardo Rojus made sure that there was nothing we needed to make our stay better. Hostess Angelica and our wait staff of Tito and Alberto at the World Cafe gave us an awesome start each morning. They even brought us a special dessert on our last morning that said "Happy Travels"

Overall, this was a fantastic trip and we would definitely return to Dreams Sands Cancun!
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Review collected in partnership with this hotel
Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from eConcierge and Social Media Dreams Sands, Otro at Dreams Sands Cancun Resort & Spa
Responded 10 Aug 2020
Dear Guest, Thank you for taking the time to share your amazing memories of Dreams Sands Cancun Resort & Spa with the community. We are so delighted that your stay with us was so special and that you hope to return to visit us again. Thanks for your kind words regarding our team, we will be happy to share your comments with them. We want to share that was such an honor being your host in your las Caribbean getaway. Remember, Dreams Sands is your home away from home and we look forward to welcoming you again. Warm regards, Tito Ferregut eConcierge & Social Media Coordinator Dreams Sands Cancun Resort & Spa
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FrequentFlier8517519 wrote a review Mar 2020
Kentwood, Michigan
5.0 of 5 bubbles
This resort is in the perfect location and because of its proximity to Isla Mujeres has very calm ocean waters. This makes it ideal to take a swim in the fairly warm waters. The Italian and steak restaurants were great, as well as, the breakfast buffet with made to order eggs/omelettes. We weren’t a fan of the themed night buffet because they never had a theme we liked. We upgraded to an ocean front room and the beautiful view did not disappoint! The staff was friendly and very accommodating, especially Oscar at the front desk. We would definitely stay again.
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Review collected in partnership with this hotel
Date of stay: March 2020
Room Tip: If you can, upgrade to the ocean view with a balcony. It was well worth it!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MaFernanda_Vargas, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa
Responded 14 Mar 2020
Dear FrequentFlier8517519, We appreciate you have taken the time to write a review about your stay with us, we are happy to know that you loved everything we have to offer. Remember that Dreams Sands Cancun Resort and Spa is your second home and we are already waiting for you, Looking forward to host your vacations again! eConcierge & Social Media Coordinator Dreams Sands Cancun Resort & Spa
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Ryan D wrote a review Mar 2020
5.0 of 5 bubbles
I brought a group of employees to celebrate achieving a big milestone in our company. We had a fantastic time and really enjoyed celebrating as a group. The service of the employees of the resort was the high point. The concierge Jorge was incredible and even came in on his day off to check on an issue for us. The sommelier did a great job at pairing wines with our meal - I'm in love with Casa Madero wines! They did some extra special touches to make our event more special including dinner on the beach. What an amazing time. We also thoroughly enjoyed the spa service. I think everyone in our group went!

I would encourage the company to invest a bit more in the actual hotel rooms themselves. Little touches like new shower heads, anti-scald faucets in the showers and actual doors to the toilet area would be appreciated, especially by American tourists. Also the key to my room stopped working 4 times in a 6 day trip. I think if you can fix some of those issues you'd make it that much better.
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Date of stay: February 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: Suggest a higher floor.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MaFernanda_Vargas, eConcierge & Social Media Coordinator. at Dreams Sands Cancun Resort & Spa
Responded 2 Apr 2020
Dear ryandU3960ZC, It is our pleasure to know that your stay at Dreams Sands Cancun Resort and Spa was a wonderful experience and that we exceeded your expectations with our service. We appreciate your kind comments. We sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort. We hope to see you again! Sunny regards, eConcierge & Social Media Coordinator Dreams Sands Cancun Resort & Spa
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matt d wrote a review Aug 2020
Indiana
3.0 of 5 bubbles
Spent 7 days with the family the 2nd week of July. Overall the cleanliness and set up of the hotel and property was very good. All employees wore masks, there were plenty of sanitizing stations, silverware was delivered in paper bags...etc. Well done!

The employees were very friendly. Jose, Carlos and Sabrina of the Activities Team did a great job.

Most disappointing was the food. While I expected the buffet to no longer be self-serve; the food variety was poor and repeated nearly every day. Much of it seemed as if it was pre-frozen and thawed the day of. My "beef ravioli" at Portofino was literally a small piece of flavorless hamburger inside a ravioli. The 4 Cheese lasagna was disappointing. As someone who has stayed at many Dreams resorts, I didn't not expect the food to be this poor.

On the bright side, this was by far the best beach I have visited in Cancun. White sands, clear water and about 100 ft from shore before the water rose to your chest.
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Date of stay: July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from eConcierge and Social Media Dreams Sands, Otro at Dreams Sands Cancun Resort & Spa
Responded 18 Aug 2020
Dear guest, Thank you for choosing Dreams Sands Cancun Resort & Spa to host your gateway to our destination. We are delighted to know that you really enjoyed the warm service from Jose and Carlos who always are recognized for their kind and funny service in all the daily activities. We regret the experience that you had at the restaurant and the food that was flavorless for you, we have talked with the executive chef Erick Velazco about it, he asks for an apology and he is able to offer you a private food experience for you and your beloved ones on your next visit to Dream Sands Cancun, just email me at econcierge.dresc@dreamsresorts.com before your next arrival. We appreciate that you mentioned our breathtaking beach and as you said it is the best in all the Hotel Zone. We are looking forward to hosting you back again and reach out to all your expectations. Sunny regards. Tito Ferregut eConcierge & Social Media Coordinator Dreams Sands Cancun Resort & Spa
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Katie R wrote a review Feb 2020
Shawnee, Kansas
+1
5.0 of 5 bubbles
We were looking for an all inclusive family friendly resort to take our daughters 8 and 12 to escape a cold Kansas winter...we found a great deal at Dreams Sands! Transfer from the airport using recommended Amstar shuttle was easy and seamless. We were greeted at the resort by very friendly and helpful staff. We chose the Preferred Club level and highly recommend it! Our concierge Roger went above and beyond for us - transferring us to a larger room when we realized our original room wasn’t going to be big enough for the four of us. Ended up in a newly remodeled junior suite - perfect for us! We used the preferred club lounge everyday and we were blown away by the service there - special shout out to Armando Vega who was very sweet to our daughters. Breakfast in the Mediterranean restaurant was our favorite followed by dinners in the Italian eatery. There was plenty of room at the resort to move around but not so large that our girls got lost. There were daily activities on the pool deck that were entertaining but not intrusive. One special night there was Mexican dancing and a mariachi band, so fun! We will be back again soon no doubt!
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MaFernanda_Vargas, eConcierge & Social Media Coordinator. at Dreams Sands Cancun Resort & Spa
Responded 13 Feb 2020
Dear 991katier, It is our pleasure to know that your stay at Dreams Sands Cancun Resort and Spa was a wonderful experience and that we exceeded your expectations with our service. We appreciate your kind comments about the excellent treatment you received from our Preferred Club staff, they are always going the extra mile to ensure all of our guests are having a great moment. We are happy as well to know you loved all of the activities and shows organized by our outstanding entertainment team. We sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort. We hope to see you again! Sunny regards, Fernanda Vargas eConcierge & Social Media Coordinator Dreams Sands Cancun Resort & Spa
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Cynthia W wrote a review Feb 2020
4.0 of 5 bubbles
The staff in the hotel were very attentive, helpful and friendly. The food was average. The housekeeping staff were very good, rooms were always extremely clean. We chose to change rooms during our stay to get a balcony and the concierge staff in the preferred club were extremely accommodating. Fernando and Mary Cruz took care our room change seamlessly, as well as handling all other needs that came up cheerfully and efficiently. Bonita at the towel desk was a bright spot in the day, especially friendly, even teaching me a few spanish words. The beach was incredibly beautiful, pure white sand and clear turquoise water.
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Date of stay: January 2020
3.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MaFernanda_Vargas, eConcierge & Social Media Coordinator. at Dreams Sands Cancun Resort & Spa
Responded 7 Feb 2020
Dear brucyn, Thank you for your kind review. We are glad to know that you enjoyed your stay at Dreams Sands Cancun. As always, we are proud of the professionalism and warmth of our wonderful staff as well as our beautiful property; we appreciate your comments. We expect to see you soon and take care of you one more time at your home away from home. We will work harder to achieve five stars on your next trip. Best Regards, Fernanda Vargas eConcierge & Social Media Coordinator Dreams Sands Cancun Resort & Spa
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Katharine W wrote a review Feb 2020
5.0 of 5 bubbles
Had a great 2020 New Years vacation at the Dreams Sands Cancun Resort & Spa! We went with 2 other families and the hotel & restaurant staff were awesome in accommodating all our requests including having rooms close to each other & eating together (group of 13). Our hotel rooms were nice and clean but could use some updating. But the staff at the hotel & restaurants
totally made up for our room’s state of the art ambiance. Can’t say enough good things about them!!!

The beach entertainment crew totally made my stay a memorable one! Carlos (aka Charlie), Marco, Jose, Luis, Mika, Ana & Tania were so much fun, warm & inviting to ensure all us ‘beach & pool goers ’ had a fun time and kept us entertained with various water & beach activities. My personal favorite was water aerobics with Charlie & Marco!

Our New Year’s concierge was amazing as well! He went above & beyond to ensure we had a great 2020 New Year’s experience and rest of our hotel stay. As luck would have it, the one evening it rained was New Year’s night. The hotel staff worked for “HOURS” making a magical outdoor experience under the stars for their guests. When it was time for the big night, the pool side turned into dining elegance with all the New Year’s glitz & glam! Thoughtfully thought out, we had amazing food with dish presentation, plentiful drink selections (including the best champagne & tequila money could buy), live music and entertainment & midnight fireworks. Just after the second course (soup) was served, old man weather had other plans for this magical night and proceeded to rain (down pour) on our parade. The hotel staff swiftly moved into action rescuing its guests with umbrellas and places to take cover. After drying off all the chairs, resetting the many tables, dinner & dessert were finally served while the entertainment finished bedazzling us.

Old man weather still HAD to have a last laugh with another rainy stint so the hotel staff quickly switched gears & moved the party inside. We danced the night while the drinks kept flowing! Luckily, the rain seized for the midnight fireworks debut while we took off our shoes, put our toes in the wet sand, and watched the firework count down into 2020 overlooking the ocean with glistening stars in our eyes. Dreams Sands Resort & Staff definitely outdid themselves while the rest of us dreamed of champagne, tequila shots, and dancing the night away. (Personally, I dreamed of Charlie leading the pack with Marco, Luis & Jose engaging us all in our late morning aerobics in the serene ocean with a mimosa in my hand.)
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MaFernanda_Vargas, eConcierge & Social Media Coordinator. at Dreams Sands Cancun Resort & Spa
Responded 14 Feb 2020
Dear 499katharinew, Thank you for staying at Dreams Sands Cancun Resort & Spa and for taking the time to share your comments on TripAdvisor. It was a pleasure to host your recent gateway. Thank you for your understanding regarding our New Years Eve event, we are so pleased to know that even though we had bad weather you had such a great night. However, we are working on better solutions for this kind of unexpected matters. We are glad to know that you loved our Entertainment team and that you have got to enjoy everything their activities and shows. We will share your comments with the above-mentioned staff, as they love to hear feedback. It will be a privilege to have you back soon! Fernanda Vargas eConcierge & Social Media Coordinator Dreams Sands Cancun Resort & Spa
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Jennifer M wrote a review Jul 2020
Knoxville, Tennessee
+1
5.0 of 5 bubbles
If you want to travel and feel secure that the facilities are clean...this is the place! The staff is constantly cleaning...deep clean. One person from our group is a self-proclaimed germaphobe and cleans her entire room with Clorox wipes immediately upon check-in. She said that she cleaned the balcony railing and not one spot of dust was on the wipe. She was very impressed with the cleanliness.

The beach is by far the cleanest and calmest section of the hotel zone. Perfect for the whole family as there are almost zero waves. Great for snorkeling or just floating.

The staff is absolutely amazing! They definitely went the extra mile to make us comfortable and relaxed. The main bar in the lobby, Oscar and Yamile always made a point to say hello to us as soon as we sat down. After they learned what we typically ordered they would ask us if we wanted our usual. Yamile is a workhorse. She was constantly showing up in other places working or giving breaks. She made me an amazing crepe and later in the bar asked if it was good. She is on the top of her game!

We had several restaurants we enjoyed for the delicious food and top notch staff. Eduardo, Josue, Gregorio, and Stephania all took outstanding care of us.

On the beach and around the pool area, Gerson and Jorge Vargas were the best! They were bringing drinks to us faster than we could drink them! They will even bring you food from the grill to the beach! There were several times we would be chatting and me or my friend would be standing and they would get us a chair without us even asking! That kind of service is rare in the US!

The entire staff worked tirelessly to keep the facilities beautiful. They sweep off the lounge chairs every night. Rake the beach every morning. They cut coconuts out of the palm trees every morning. They vacuum the pool every morning. It is clean!

These folks are being hit hard by the economic crisis. I hope more people will travel and show support to these tourist dependent areas.
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Date of stay: July 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from eConcierge and Social Media Dreams Sands, Otro at Dreams Sands Cancun Resort & Spa
Responded 27 Jul 2020
Dear mermaidcordelia, On behalf of Dreams Cancun Resort & Spa, we would love to thank you for taking the time to share your kind review about your stay with us. We are happy to read that our employees made your trip so special. The kindness of our staff is the basis of a beautiful experience. A memorable vacation is always priceless! You make us feel so proud because we already know that all your expectations were covered and we went always above and beyond in all our outstanding services We hope to have you back for your next Cancun getaway, we will be waiting for more memorable experiences! Sunny regards, Tito Ferregut eConcierge & Social Media Coordinator Dreams Sands Cancun Resort & Spa
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VernonR187 wrote a tip 7 Dec
Marthasville, Missouri413 contributions510 helpful votes
5.0 of 5 bubbles
"Be sure to get a Room with a Balcony"
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Getaway43912624193 wrote a tip 5 Dec
3 contributions
5.0 of 5 bubbles
"Choose a warm weather season to enjoy the beach and swimming pools. The private beach is so beautiful. And this resort has a great location!"
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MTcalorie wrote a tip 4 Dec
Bozeman, Montana6 contributions
5.0 of 5 bubbles
"I would prefer a softer pillow but the rooms were very clean with lots of amenities. "
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DLBinne2 wrote a tip 3 Dec
Doylestown, Pennsylvania32 contributions31 helpful votes
3.0 of 5 bubbles
"Ask for lower floor room because of elevators. Get to restaurants early. Get in line early for Hibachi reservations. Earplugs"
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Emi T wrote a tip Nov 2024
1 contribution
5.0 of 5 bubbles
"Do not think of it twice, stay in this resort. "
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Not the right property for you?
There are more places to choose from in the Cancun area.
PRICE RANGE
S$398 - S$613 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
be live grand viva beach hotel cancun, grand oasis viva beach cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
414
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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DREAMS SANDS CANCUN RESORT & SPA | UPDATED 2024 Reviews, Price Comparison and 11,652 Photos (Mexico) - Tripadvisor

Frequently Asked Questions about Dreams Sands Cancun Resort & Spa
Which popular attractions are close to Dreams Sands Cancun Resort & Spa?
Nearby attractions include Playa Caracol (0.4 km), Playa Riu Palace Los Americas (0.3 km), and Statues In The Pool (0.2 km).
What are some of the property amenities at Dreams Sands Cancun Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Dreams Sands Cancun Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Dreams Sands Cancun Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Dreams Sands Cancun Resort & Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Dreams Sands Cancun Resort & Spa?
Conveniently located restaurants include Casa Rolandi, Chedraui Selecto, and El Caribeño.
Are there opportunities to exercise at Dreams Sands Cancun Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Dreams Sands Cancun Resort & Spa have airport transportation?
Yes, Dreams Sands Cancun Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Dreams Sands Cancun Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Dreams Sands Cancun Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Dreams Sands Cancun Resort & Spa?
Many travellers enjoy visiting Scorpion’s Temple (3.2 km).
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