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Grand Oasis Palm

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$256*
US$210*
Great Deal
US$256*
US$256*
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Grand Oasis Palm
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3,237 Reviews from our TripAdvisor Community

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Showing 1,406: English reviews
Vulcan, Canada
Reviewed 2 weeks ago

upon arrival to the resort i figured that this place was going to be great but it was down hill from there. the tiny elevator ride was hot and cramped. the room was average at best. along with an excessive amount of mold. no balcony i figured i could do without but i was wrong. at the going rate a...

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Helpful?
Thank Plowman2014
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, First and foremost we would like to thank you for choosing us as hosts of your stay here in Cancun. We greatly appreciate your comments and will take these into account when making adjustments to our resort. We are truly sorry we were not able to meet your expectations. We try to do our best to satisfy all...

Reviewed 2 weeks ago

The resort was a little outdated but overall a nice place. Rooms were clean and roomy. Nice pools and the beach was beautiful. The location was on the north end of the hotel zone but not difficult to get down to the various other areas in the hotel zone with the public transportation. Two big drawbacks - not-so-friendly staff and...

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Helpful?
Thank Joshua L
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Joshua, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all...

Chicago, Illinois
Reviewed 2 weeks ago via mobile

We booked through Liberty Travel. Our room overlooked the pool and ocean without an upgrade. The views were stunning. Lots to do..golf, ceramics, swimming, billards, nightly entertainment and excellent food. The chef at Labamba was even willing to prepare the fish my husband caught on a charter the same night. It was amazing! Thanks Alajandro. Second time at Oasis. We...

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Helpful?
1Thank Beth C
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Beth, We appreciate the time you have taken to share such nice comments about our Hotel. We are glad you enjoyed the entertainment, restaurants and facilities of our Family Resort. We are pleased to know you had a great time and a wonderful vacation. We look forward to seeing you again soon. Kind regards Eduardo Pérez

London, United Kingdom
Reviewed 2 weeks ago

We have just returned from our trip from Cancun. 9 nights we stayed at the Oasis Smart hotel downtown area which is part if the oasis chain. And for the last 4 nights of our trip we stayed at the Grand Oasis palm all inclusive as recommended by a staff at the smart hotel. We are family of 2 adults...

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Helpful?
Thank gwest31
OasisHotelResorts, Director de Recepción at Grand Oasis Palm, responded to this review

Dear Guest, Thank you for sharing your comments, we are glad you had a nice stay and that you enjoyed our facilities, entertainment, and personalized service. Despite being an all-inclusive resort, some amenities and services have an additional charge as stipulated on our website. We are truly sorry for the inconveniences you encountered during your stay; we appreciate the feedback...

Aldie, Virginia
Reviewed 2 weeks ago via mobile

My family had an incredible time! So much to eat and do! All the staff members were super friendly and accommodating. Beware of the people in the lobby with blue and white stripes collar shirts. They are looking for business (like a time share representative but not exactly a time share, trying to get you to buy your future vacations)....

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Helpful?
Thank nasrinsafi
OasisHotelResorts, Director de Recepción at Grand Oasis Palm, responded to this review

Dear Nasrinsafi, Thank you very much for taking the time to share your comments of your stay with us. We are very happy to hear how much you enjoy your vacations at our resort. We are glad you enjoyed the restaurants, facilities, entertainment and personalized service we offer. Our staff works hard to satisfy our guests so that they have...

Toronto, Canada
Reviewed 2 weeks ago

We were in Grand Oasis Palm resort all inclusive from April 22-29 as a family of 4 (2 kids 17 & 23) and will never visit again. This resort is a straight 3 stars over all with the entertainment could be 3.5. Here is why: Front desk staff are bad. Not helpful, not welcoming, always line up, they don’t show...

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Helpful?
2Thank u2r
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you for taking the time to share your experience; this helps us recognize our areas of opportunity so we can provide a better service in the future. We will contact the departments in charge to make sure the issues are rectified. It is important for you to know that every time you have a setback at the...

ringtown, pa
Reviewed 2 weeks ago via mobile

We transferred here from the sister hotel. This hotel is more updated and more spacious. But most of everything is shared between the two. We were up in the 9th floor with a great view. But no Balcony to sit on and enjoy the ocean Breeze. Room was clean and comfy enough for myself, husband 10 year old and 1...

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Helpful?
Thank vcarden
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions are considered in order to improve our service. It is important to highlight that every...

Costa Rica
Reviewed 2 weeks ago

Room very clean, it has enough space not small however not bigger but it was nice. There're many restaurants you can choose, like 9 so you'll have many choices to eat each day. Also they have shows at night which you can assist if you're free, location is awesome because you're on the coast and you can decide if you...

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Helpful?
Thank Brandon R
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Brandon, We are pleased your stay with us has motivated you to share such a great review about our hotel. Thank you for highlighting the qualities that made your stay unforgettable. We are glad you enjoyed the restaurants, facilities, entertainment and personalized service we offer. Our staff works hard to satisfy our guests so that they have amazing experiences....

Reviewed 3 weeks ago

I just came back a few days ago with my wife and small child. I will tell you the positives and negatives. Overall I had a great time on account of the beautiful weather all week. The resort property grounds are quite nice including the pool areas and restaurants. However, the elevators and rooms are in dire need of upgrades....

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Helpful?
1Thank sonia a
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Estimada Sonia, First and foremost we would like to thank you for choosing us as hosts of your stay here in Cancun. We greatly appreciate your comments and will take these into account when making adjustments to our resort. We are truly sorry for the inconvenience you and your family had regarding the bathroom drain and air conditioning, be assured...

St. Louis, MO
Reviewed 3 weeks ago

We spent 5 nights over Easter/Spring break (2 adults, 4 teenage boys 16-19). The place is very clean and all the staff very friendly (minus the ladies at the coffee shop, they truly did not crack one smile the whole time). It is definitely a family resort as there were tons of kids, mostly on the Oasis Palm side. We...

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Helpful?
1Thank grein4
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Grein, Thank you for taking the time to share your experience. We are delighted you enjoyed our restaurant and drink options, and our service. We appreciate your feedback on the areas we can improve; we always take our guests comments into account in order to exceed their expectations in the future. We will make the necessary adjustments for all...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Beachfront
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
Internet
  • Paid Wifi
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
"I'm all about the kid-stuff: endless entertainment, family-friendly accommodations, child-centric restaurants and a Kids Club that's cool as can be. But I've got that pampered, indulgent side, too, as a visit to my Kin Ha Spa shows - I always find plenty of fun stuff for parents to do while the kids are having fun. I'm like my sister resort, Oasis Palm - but a bit more upscale, with the extra amenities you're looking for. I'm Mexican and proud of it: my dancing, dining and decor reflect the culture of Cancun, with my delicioso Mexican food in the cantina and lots of activities for everyone". ... more   less 

Additional Information about Grand Oasis Palm

Address: Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $266 - $518 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Palm 3.5*
Number of rooms: 345
Reservation Options:
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Also Known As:
Grand Oasis Palm Hotel Cancun
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort
Hotel Style:
#39 Top resorts Hotel in Cancun
#43 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Grand Oasis Palm staff and other travellers.
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Questions? Get answers from Grand Oasis Palm staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't wait in the long beach bar line (get drinks at the sports bar), request a ground floor room to avoid waiting for elevators”
ZF_Canada, 19 May 2017 | Read review
“stay on the lower floors as the elevators are tiny and always full....use the stairs”
gravius, 15 May 2017 | Read review
“grand oasis palm is the quiet side, the grand oasis the action/entertainment area”
Plowman2014, 10 May 2017 | Read review
“Balconies look across the street in to the lagoon/canals. NO balconies on the ocean side.”
joshualF5349TP, 10 May 2017 | Read review
“You loose no matter what to choose”
u2r, 8 May 2017 | Read review
5 of 5
Bookit.com
US$210* /night
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Booking.comUS$256
Hotels.comUS$256
PricelineUS$233
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*Disclaimer
Prices are for 1 room, 2 adults
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