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Grand Oasis Palm

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2,958 Reviews from our TripAdvisor Community

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Showing 1,299: English reviews
Reviewed 20 March 2016

This hotel recently finished renovations, beds were comfy, rooms were clean, hotel was quiet. Almost all of the staff speak English, so it's easy to communicate and get what you need. The TV only had 2 English speaking channels, not a big deal. The food at the buffet is repetitive, only served shrimp once when I was there. Mostly beef,...

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Helpful?
1Thank Gail D
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear guest, Thank you for sharing your experience with us, your opinion is really important for us. We are glad that you enjoyed the bed, amenities and the relaxing environment of the hotel and the room that was assigned to you. Thank you for highlighting our staff service, we continually work with our staff so they can provide all our...

Toronto, Canada
Reviewed 19 March 2016

Our original plans were to stay at the Grand Oasis Palm for a week through March 8th-15th, 2016. Well this isn't quite what ended up happening. We traveled as a group of 9, two separate families. As my family contains 5 people, its much harder to find a hotel that accommodates 5 people in one room. We booked this hotel...

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Helpful?
2Thank Julia G
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you for staying with us. We are thankful with your review about the food served at our beach snack bar, each one of our consume areas offer a unique concept and our main goal is to provide high quality food. We are really sorry if some of them did not meet your expectations. Please accept our apologies...

Heath, Ohio
Reviewed 17 March 2016

The rooms are very clean and serviced everyday. The food is ok. The staff is GREAT. Very attentive and kind. The ocean is calm and the beaches are clean. Security is good. One pool has a lot of things for kids. I have going to the Oasis brand resorts for at least 10 years.

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Helpful?
1Thank tmp11
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you for choosing our hotel during your visit to Cancun. We really appreciate the time you have taken to share your experience with us, thank you for highlighting the outstanding work of our cleaning staff and our personalized service around our public areas. It is good to know that you felt completely satisfied with the room assigned...

County Dublin, Ireland
Reviewed 17 March 2016

Grand Oasis Palm had good food choices, nice atmosphere at night in the bars - best waiter Daniel in La Cantina! :) Staying at the Grand, you could use all facilities but there would also be enough choice staying at the Oasis too. There was great music at the pool/beach at daytime - the entertainment staff were so friendly -...

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Helpful?
Thank Theresa G
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, We are truly thankful with your review, it makes us feel happy that you enjoyed the food and the different drinks that we serve in our hotel all with a personalized and friendly attention. Of course we are going to congratulate our staff located in our restaurants, bars and public areas. We are also going to consider your...

Pitt Meadows, Canada
Reviewed 16 March 2016

A bit noisy, a bit smelly, but generally OK to stay. I liked the white sand beach, black pirate ship and friendly staff. Would I go I go there again? Probably I would. PROS: nice location, kids' club. You could see ocean from almost any window in the building CONS: sushi nor really sushi - it's a mix of Mexican/Japanese...

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Helpful?
1Thank Von D
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear guest, Thank you for stay with us. We are truly sorry to hear that room that was assigned did not please you at all and that the noise around your bedroom bother you. We hope it did not kept you from sleep. It is great that you liked the view to the beautiful Caribbean sea tho. It is also...

Edmonton, Canada
Reviewed 15 March 2016

No TV service,, No clock no radio. 1 towel each in the rooms and you have to ask for a face clothe if you want one. The front end staff say they'll attend your needs but never follow through. The food was excellent, entertainment outstanding. I'd suggest never go during spring break. They have no control over the drunks who...

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Helpful?
1Thank Carla B
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you for staying with us. Please accept our apologies for the issues that had place in the room that was assigned to you with the TV and the clock, we also have passed the information about your inconveniences in the public bathroom walls to our cleaning team to prevent this from occurring again. We would like to...

North Billerica, Massachusetts
Reviewed 13 March 2016

our stay march 5 thru 12.after booking our vacation we read the reviews,not a smart thing to do.but we did it.we read so many bad reviews that we were afraid of what we had gotten ourselves into.so bad that one of the couples we were going with was going to cancel there trip.well we arrived at the hotel that afternoon...

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Helpful?
6Thank Greg C
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you for choosing our hotel during your visit to Cancun. We really appreciate the time you have taken to share your experience with us, thank you for highlighting the outstanding work of our staff to make you feel at home. It is really important for us to know that you liked the food served in our restaurants...

Dawson Creek, Canada
Reviewed 12 March 2016

My husband, 12 year old daughter, and I spent two weeks at the Grand, with Lifestyles Vacation Club. Notable about this resort is the staff, always friendly and courteous. The Very Best margarita can be found at La Cantina, crafted by Victor. Perfection every time! He is very knowledgable about tequila, and if you show an interest, he will discuss...

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Helpful?
Thank Renee B
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear guest, It is amazing to know that you enjoyed the beverages and food served in this resort, and all with a personalized attention, of course we are going to congratulate the team members of our mexican cantina. If you crave for a relaxing experience on your next visit to Cancun, do not forget to visit our relaxing resort in...

Minneapolis
Reviewed 11 March 2016 via mobile

A few people I went with had said very nice but I didn't think anything special. Do make the formal dinner reservations at 9a when they open up or they fill quickly. Went at 10a and too late. A couple of specialty restaurants otherwise food soso. A lot of other reviews said staff very rude, I didn't think so. Only...

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Helpful?
1Thank parrotpati
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear guest, Thank you for staying with us. It's a shame for us to know that you did not enjoy decoration which is on the premises and our Mexican concept. We are going to consider your suggestions to improve our check-in process and our restaurant's reserve mechanism, we also want to thank you for your comments about the beverages served...

New York City, New York
Reviewed 8 March 2016 via mobile

My husband and I originally booked our hotel stay at the Oh by Oasis and it seems that they were overbooked so they sent us to this hotel and upgraded our room and we got a balcony and ocean view. Everything seemed all great and we were really happy. We saved money we got an all inclusive stay with a...

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3Thank ViajanteDos
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear guest, Thank you for staying at this resort. We would love to let you know that our hotel is audited and certified by an English company that measures and ensures the high quality and hygiene of our ingredients; in addition, a monthly sampling is carried out in the laboratory. This way we make sure that every dish that leaves...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
Internet
  • Paid Wifi
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
"I'm all about the kid-stuff: endless entertainment, family-friendly accommodations, child-centric restaurants and a Kids Club that's cool as can be. But I've got that pampered, indulgent side, too, as a visit to my Kin Ha Spa shows - I always find plenty of fun stuff for parents to do while the kids are having fun. I'm like my sister resort, Oasis Palm - but a bit more upscale, with the extra amenities you're looking for. I'm Mexican and proud of it: my dancing, dining and decor reflect the culture of Cancun, with my delicioso Mexican food in the cantina and lots of activities for everyone". ... more   less 

Additional Information about Grand Oasis Palm

Address: Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $276 - $510 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Palm 3.5*
Number of rooms: 345
Reservation Options:
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Also Known As:
Grand Oasis Palm Hotel Cancun
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort
Hotel Style:
#39 Top resorts Hotel in Cancun
#43 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Grand Oasis Palm staff and other travellers.
421 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Dont stay here”
 of 5 bubbles 881pamelaa, 24 Feb 2017 | Read review
“Rooms on the ocean side are quiter than lagune and street side.”
 of 5 bubbles MandCoco, 23 Feb 2017 | Read review
“Lower floors where you can take the steps instead of the elevator.Also, beach view rooms were very noisy and loud.”
 of 5 bubbles Lindadal8787, 23 Feb 2017 | Read review
“All the rooms were nice we had a lagoon view with a balcony. Sunrise everyday! Big bathrooms and comfy bed”
 of 5 bubbles tbiggs77, 19 Feb 2017 | Read review
“Ocean view was better and quieter.”
 of 5 bubbles marlac0, 17 Feb 2017 | Read review
5 of 5