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Krystal Urban Cancun

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Krystal Urban Cancun
Krystal Urban Cancun
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367 Reviews from our TripAdvisor Community

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Showing 75: English reviews
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Tucson, Arizona
Reviewed 6 days ago NEW

We stayed on a Friday night arriving by car. Parking as easy, right by the front door. Check in was fast. The room was comfortable and roomy. The bathroom was modern. There was a coffee maker and hair dryer in the bathroom. The balcony is small, and had no furniture, so you can stand and look at the sites below,...

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Helpful?
Thank Ira S
CalidadyServicioKUC, Gte. de Calidad y Servicio at Krystal Urban Cancun, responded to this review

Goood morning, Thank you for your comment, we are glad that you have enjoyed your stay with us, we are working day by day to make feel our guests confortable. Thank you once more for your feedback abour our service, location and confort, we really apreciate it, we hope to see you again. Regards.

Reviewed 1 week ago NEWvia mobile

In this hotel right now. Walkability is a 10! La choperia in the first floor of the bull ring is great! So cheap! Good cheap cheap food! The bell hops and room service are great! We are here another week and wish it was more!

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Helpful?
Thank Diana A
CalidadyServicioKUC, Gte. de Calidad y Servicio at Krystal Urban Cancun, responded to this review

Good morning, Thank you for your comment, we are pleased that you have enjoyed your vacations with us, we hope to see you soon. Thank you. Regards.

Reviewed 1 week ago via mobile

My wife and I spend 3 days at this Hotel and we can't wait to come back. The rooms are wonderful, king size bed, great balcony with a great view, love the very large and unique mirrow. Great service at the front desk, nice restaurant with a great breakfast buffet, love the green juice! Great location, will definitely come back...

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Helpful?
Thank Amarilys G
CalidadyServicioKUC, Gte. de Calidad y Servicio at Krystal Urban Cancun, responded to this review

Good afternoon, Thank you for your comment, we are pleased that you have enjoyed your vacations with us, we are happy that everything here in the hotel was great for you. We hope you come back very soon. Thank you once again. Regards.

Houston, Texas
Reviewed 1 week ago

Review collected in partnership with Amoma.com
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Helpful?
Thank andrewsE5688EC
New York City, New York
Reviewed 3 weeks ago

We first went to the room without our luggage, used the restroom and my wife left her bag on the bed. As we were walking out the door, we saw the cleaning lady outside and told her that the toilet is clogged. She said, ok I will call maintenance. My wife said, no don't call yet... wait till we are...

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Helpful?
Thank gkerremans
CalidadyServicioKUC, Gte. de Calidad y Servicio at Krystal Urban Cancun, responded to this review

Good afternoon, Thank you for your comment, we are sorry for the inconvenience that you had during your stay, we recommended to all our guests to use the safe box inside of your room to keep save money, documents or things value inside of it. However we are going to work on that to improve our security service in our...

Auburn, California
Reviewed 4 weeks ago

Tremendous breakfast and dining room staff. Not near a beach which was fine with us. Large rooms.Not all staff spoke very good English so be prepared to try your Spanish. Not far from the Islands Hotel Row which is reachable by bus or taxi.

Review collected in partnership with this hotel
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Helpful?
1Thank Pronko, John O
CalidadyServicioKUC, Gte. de Calidad y Servicio at Krystal Urban Cancun, responded to this review

Good afternoon, Thank you for your comment, we are pleased that you have enjoyed your vacations with us, we are going to work on that detail that you have mentioned to improve our services with our guests. Hope you can visit us very soon. Regards.

Cancun, Mexico
Reviewed 4 weeks ago

A no frills hotel in a good area with lots of nightlife and shopping nearby. Keep in mind, it will be noisy at night so avoid rooms facing the front of the property. Rooms are clean and modern. They lack a fridge though and ice machines are visibly absent. Housekeeping excellent. Rest of of the staff and service sub par....

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Helpful?
2Thank MichaelChen2015
CalidadyServicioKUC, Gte. de Calidad y Servicio at Krystal Urban Cancun, responded to this review

Good morning, Thank you for your comment, we are pleased that you have enjoyed your vacations with us, however we are going to work on those details that you mentioned to improve our services offered to our guests. We look forward to see you soon. Regards.

Medellin, Colombia
Reviewed 4 weeks ago

I had the opportunity to share with my family a few days of some of the services of the hotel which I found to be of very good quality, especially the willingness of the staff to meet our requirements

Review collected in partnership with this hotel
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Helpful?
Thank Alvarez, Arseni... A
CalidadyServicioKUC, Gte. de Calidad y Servicio at Krystal Urban Cancun, responded to this review

Good morning, Thank you for your comment, we are glad that you have enjoyed your vacations with us, we hope you come back very soon. Greetings.

South Beloit, Illinois
Reviewed 21 January 2017

We stayed for 10 days in Jan. 2017. Candy and Cindy at the front desk were great. Outstanding service from Jesus with our bags, taxi's and whatever else we needed. The breakfast is good and open till 11:00, it is almost like a brunch.Just booked another stay for Feb.

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Helpful?
Thank john e
CalidadyServicioKUC, Gte. de Calidad y Servicio at Krystal Urban Cancun, responded to this review

Good afternoon, Thank you very much for your comment, we are glad that you have enjoyed your vacations with us. We are pleased to konwn that our personal offered you a good service making your staying more confortable. We are waiting for you with great enthusiasm. Greetings.

Reviewed 14 January 2017 via mobile

On a Saturday at 11:00 am, asked for a special offer on an extended staying and the response from the desk attendant was: "Sorry but our sales and reservations staff will be available until monday". On a touristic spot, no weekend staff? It seems they're not so glad to receive visitors on these days.

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Helpful?
Thank Ankia S
CalidadyServicioKUC, Gte. de Calidad y Servicio at Krystal Urban Cancun, responded to this review

Good afternoon, Thank you for your comment, we are sorry for the inconvenience that you had during your stay, we are going to work on it to offer our guests a better service and offer you more options for requests like this. We hope you can give us a second chance to offer you a better service. Greetings.

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Meeting Rooms
  • Breakfast Available
Official Description (provided by the hotel)
Krystal Urban Cancún has 196 rooms with view to the sea and the Nichupte lagoon, closets, box of security, A/C Y/0 fan, desk, flat panel displays, USB connector, terrace, mirror, Chair ergonometric, sky shower, dryer, vanity mirror, full body closet and more, will make your stay as pleasant as possible and comfortable for the business and leisure traveler. ... more   less 

Additional Information about Krystal Urban Cancun

Address: Avenida Sayil | Lote 4-07, Super Manzana 4A, Cancun 77500, Mexico (Formerly Krystal Urban Hotel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $99 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Krystal Urban Cancun 3*
Number of rooms: 196
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Urban Cancun staff and other travellers.
21 questions
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Medicine Hat, Alberta
Madison, Wisconsin
3 months ago

See all questions (21)

Questions? Get answers from Krystal Urban Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“More Queen and King size beds. Also, most importantly, get BETTER BEDS!!!!”
 of 5 bubbles andrewsE5688EC, 13 Feb 2017 | Read review
“Do not go to this hotel”
 of 5 bubbles gkerremans, 4 Feb 2017 | Read review
“Rooms facing the rear of the hotel are much quieter.”
 of 5 bubbles MichaelChen2015, 25 Jan 2017 | Read review
“rooms facing the bay are quieter”
 of 5 bubbles 3johne, 20 Jan 2017 | Read review
“Above the 8th floor facing the hotel zone. Great view and quiet.”
 of 5 bubbles Barefootinbelize, 8 Sep 2016 | Read review
5 of 5