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07/05/2017 08/05/2017
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    Krystal Urban Cancun

    Avenida Sayil | Lote 4-07, Super Manzana 4A, Cancun 77500, Mexico
    Save
    May 7
    May 8
    1 room, 2 adults, 0 children
    SAVE US$27
    US$84
    US$57
    US$71
    US$84
    Traveller (202)
    Room & Suite (130)
    Dining (45)
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    Overview

    • Excellent23%
    • Very good41%
    • Average20%
    • Poor7%
    • Terrible6%
    Travellers talk about
    Free Wifi
    Free Parking
    Pool
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    3 Star Hotel
    All hotel details
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    Rooms
    7 May8 May
    |
    1 room, 2 adults, 0 children
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    Traveller rating
    Traveller type
    Time of year
    Language
    Reviewed 3 days ago via mobile

    We just came back from a week staying at this hotel. Jesus took our bags up and was phenomenal and positive. Our room was 919, which was ideal as it does not face the street. You can see the ocean and sunrise from this room....More

    Helpful?
    Reviewed 1 week ago via mobile

    Beautiful hotel with the friendliest staff! Special thanks to lobby bar staff Yendy and Jorge for making us feel welcome our entire stay. Hotel is with walking distance from downtown bars and clubs, pools are great and evening lounge entertainment.

    Helpful?
    Response from CalidadyServicioKUC, Gte. de Calidad y Servicio at Krystal Urban Cancun

    Good morning, Thank you for your comment, we are glad that you have enjoyed your vacations with us, we hope to see you again on your next vacations. Thank you for feedback. Regards.

    Reviewed 1 week ago via mobile

    Fabulous roof top pool and lovely rooms but do not be fooled , staff are rude and unhelpful , restaurant food is awful as is the service and whilst we were there there were a lot of people partying back at the rooms after a...More

    Helpful?1  
    Response from CalidadyServicioKUC, Gte. de Calidad y Servicio at Krystal Urban Cancun

    Good afternoon, Thank you for your comment, we are glad that you have enjoyed our pool and rooms in our hotel, we are very sorry for the inconvenience that you had with our staff and the service received. We are going to work on those...More

    Reviewed 2 weeks ago via mobile

    Guys don't read bad reviews and change your mind. This is a nice hotel and everyone was very professional and friendly. Jesus is a bell boy and but he helped us with everything including coordinating any thing we needed during our stay. The room service...More

    Helpful?1  
    Reviewed 3 weeks ago

    This hotel is very basic. The furnishing look like a college dorm room The floors were concrete and hard. There was a chair in our room so rusty and dirty we took the chair on the patio. Speaking of the patio why were there no...More

    Helpful?1  
    Response from CalidadyServicioKUC, Gte. de Calidad y Servicio at Krystal Urban Cancun

    Good morning, Thank you for share your comment, we´re sorry for the inconvenience and the problems that you had during your stay, we are going to work on each and everyone of the details that you mentioned to improve our services. We are happy to...More

    Hotel Bonampak
    91 reviews
    #72 of 181 hotels in Cancun
     
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    ibis Cancun Centro
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    Ambiance Suites
    393 reviews
    #64 of 181 hotels in Cancun
     
    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$71 - US$120 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms ,
    • Suites
    Photos
    Traveller (202)
    Room & Suite (130)
    Dining (45)
    Pool & Beach (41)
    Nearby
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    Questions & AnswersAsk a question
    Niki N
    Hi. Do you have a shuttle from the airport to your hotel?
    1 January 2017|
    Answer Show all 2 answers
    Response from CalidadyServicioKUC | Property representative |
    hello, Thank you for your ask; for the moment, we don't have a shuttle from airport to hotel. The cheapest way to go out from airport it is you buy a ticket at the ADO (Wich is a public transport), and you will leave the... More
    0
    Votes
    Google Translation
    michelle n
    I do not plan to rent car while here. How close are restaurants from the hotel and is there a bus?
    30 December 2016|
    Answer
    Response from CalidadyServicioKUC | Property representative |
    Hello, Thank you for you ask. You do not need to rent a car, you can walk to restaurants by crossing the street there are a lot of them on the mall and around of it. If you want to go to the hotel zone, you can walk 1... More
    1
    Vote
    Google Translation
    PaolaPiramanrique
    Buenas Tardes: Quisiera preguntar acerca de la hora para hacer check in y check out! Agradesco su colaboración:)
    2 November 2016|
    Answer
    Response from CalidadyServicioKUC | Property representative |
    Hola, el horario de check in es a las 3 de la tarde y la salida es a la una de la tarde. Al contrario, el placer es todo nuestro, esperamos que pronto nos visite, saludos.
    0
    Votes
    Google Translation
    Room Tips
    "view not facing the street"
    Read review
    "King Bed is the way to go. If you don't like to hear what's going on next room, this hotel is not..."
    Read review
    "More Queen and King size beds. Also, most importantly, get BETTER BEDS!!!!"
    Read review
    "Do not go to this hotel"
    Read review