We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Krystal Urban Cancun

1.8 km from Cancun centre
  • Free Wifi
  • Free Parking
  • Pool
Apr 2 Apr 3
1 room, 2 adults, 0 children
SAVE US$49 US$115*US$65*View Deal
US$71*View Deal
US$84*View Deal
Avenida Sayil | Lote 4-07, Super Manzana 4A, Cancun 77500, Mexico
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
02/04/2017 03/04/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}
    02/04/2017 03/04/2017
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Show Available Rooms
    We’re sorry, there are no available rooms for this property on TripAdvisor. Please change dates or see offers from our partners.
    We’re sorry, there are no available rooms for this property on TripAdvisor. Please change dates or view all Cancun hotels with availability.
    Standard Room

    Getting you more information on this room

    Free Cancellation
    02/04/2017 03/04/2017
    Show Room Prices
    {"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_NEW_REG_FLOW_INTERRUPTER","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","IB_DW_INLINE_PASSWORD","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_POST_BOOK_LOGIN_CTA","IB_PRICE_WINS_COPY","IB_DW_PROMPT_KNOWN_EMAIL","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","IB_NEW_REG_FLOW","META_AIR","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK","IB_NEW_REG_FLOW_POST_BOOK"] , "IMPRESSION_KEY": "eca3515248154986beecc68d0c159634", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":7395363,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[56325287],"additionalContentIds":[],"pollCount":0,"checkin":{"day":2,"month":4,"year":2017},"checkout":{"day":3,"month":4,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":65,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"eca3515248154986beecc68d0c159634","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":115,"lowestMetaPrice":65,"additionalPartner":false,"highestMetaPriceDisplay":115,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":115,"lowestMetaPrice":65,"highestMetaPriceDisplay":115,"hotelName":"Krystal Urban Cancun","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImVjYTM1MTUyNDgxNTQ5ODZiZWVjYzY4ZDBjMTU5NjM0IiwiQUlLIjoiMWU4ZmNmY2NjNDliNDlmODkwZWY4MTZhOGZkMmJmNDEifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false}, "ibAvailability": true, "metaAvailability": true, "numHacTries": -1, "checkIn": "02/04/2017", "checkOut": "03/04/2017", "lowestPrice": "US$65", "hasDates": true, "hacComplete": true, "contentIdMappings": {"65647544":"Expedia","109305812":"HotelsCom2IB","68959381":"CancelonIB","79575492":"CheapTicketsEWS","56325287":"GetARoom","65456747":"TravelocityEWS","71620153":"IB_TravelClickDS_1F1TuYDN","78991819":"OrbitzEWS"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","dust":{},"divClasses":"prw_rup prw_ibex_room_grid_hsx","moduleList":["handlers","tracking"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"}},"containerClass":null,"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","dust":{},"divClasses":"prw_rup prw_ibex_mismatch_message","moduleList":["handler"],"js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"}},"containerClass":null,"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","dust":{"amenities":"ibex_room_grid_row_hsx__amenities","bed_config":"ibex_room_grid_row_hsx__bed_config","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"},"divClasses":"prw_rup prw_ibex_room_grid_row_hsx","moduleList":[],"js":{}},"containerClass":null,"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/hotels\/sherpa-TA.png\"\/>"}
    {"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
    Traveller rating
    Traveller type
    Time of year
    All reviews business hotel free shuttle to the beach great wifi beach hotel noisy at night great stay spacious rooms we loved our stay very nice hotel sister property walking distance nice room star hotel cancun airport the hotel staff per night balcony tile mirror infinity
    Reviewed 4 days ago via mobile

    Me and my husband stayed at this hotel for 2 weeks. We have absolutely no complaints whatsoever. Everything was PERFECT. The food was delicious and cheap. When we wanted to order food, they took it directly to our room with a smile on their face....More

    Reviewed 6 days ago via mobile

    My family and I went to Cancun for almost a week and stayed at the Kristal Urban, which has access to the Kristal resort beach and club. It was a great experience specially being served by Aracely. She's a sweet lady who was always caring...More

    Reviewed 1 week ago

    This hotel is great in many aspects. Room was big, king bed with lots of large and cozy pillows, big bathroom and hotel did seem to be overall clean. Walls between rooms are made of gypsum (very thin) and you can hear everything that's going...More

    Reviewed 1 week ago

    I enjoyed staying here and I will be back, but I suggest a few improvements: a reading lamp nnext to the bed, a clock, rubber mat for slippery tile shower floor, outlet to plug in computer or phone, chairs on balcony, better food and more...More

    Review collected in partnership with this hotel
    Reviewed 1 week ago

    The service war really poor. The rooms were dirty. I found a "love stain" in the furniture. I asked for beach towels and told me they needed 20 minutes to get them.. it took 30. The personnel were rude and unhelpful.

    Review collected in partnership with this hotel
    Response from CalidadyServicioKUC, Gte. de Calidad y Servicio at Krystal Urban Cancun

    Good afternoon, Thank you for your comment, we are sorry for all the inconvenience that you had during your stay with us. We are going to work on those details to improve our services, thank you for you feedback. Regards.

    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    Dining (37)
    View from Room (22)
    Hotel & Grounds (18)
    Room/Suite (17)
    Nearby Restaurants
    Las Brasilenas
    82 reviews
    .05 km away
    Mr. Pampas
    319 reviews
    .37 km away
    The Black Pub Cancun
    180 reviews
    .07 km away
    Luna Rossa
    238 reviews
    .13 km away
    Nearby Attractions
    Malecon Tajamar
    48 reviews
    .71 km away
    Plaza de Toros Cancun
    31 reviews
    .10 km away
    Casino Palace
    13 reviews
    .54 km away
    Museo de Arte Popular Mexicano
    22 reviews
    .70 km away
    Questions & AnswersAsk a question
    Niki N
    Hi. Do you have a shuttle from the airport to your hotel?
    1 January 2017|
    Response from CalidadyServicioKUC | Property representative |
    hello, Thank you for your ask; for the moment, we don't have a shuttle from airport to hotel. The cheapest way to go out from airport it is you buy a ticket at the ADO (Wich is a public transport), and you will leave the... More
    Google Translation
    michelle n
    I do not plan to rent car while here. How close are restaurants from the hotel and is there a bus?
    30 December 2016|
    Response from CalidadyServicioKUC | Property representative |
    Hello, Thank you for you ask. You do not need to rent a car, you can walk to restaurants by crossing the street there are a lot of them on the mall and around of it. If you want to go to the hotel zone, you can walk 1... More
    Google Translation
    Buenas Tardes: Quisiera preguntar acerca de la hora para hacer check in y check out! Agradesco su colaboración:)
    2 November 2016|
    Response from CalidadyServicioKUC | Property representative |
    Hola, el horario de check in es a las 3 de la tarde y la salida es a la una de la tarde. Al contrario, el placer es todo nuestro, esperamos que pronto nos visite, saludos.
    Google Translation
    Room Tips
    "King Bed is the way to go. If you don't like to hear what's going on next room, this hotel is not..."
    Otto J, 7 days agoRead review
    "More Queen and King size beds. Also, most importantly, get BETTER BEDS!!!!"
    andrewsE5688EC, 1 month agoRead review
    "Do not go to this hotel"
    gkerremans, 1 month agoRead review
    "Rooms facing the rear of the hotel are much quieter."
    MichaelChen2015, 1 month agoRead review
    "rooms facing the bay are quieter"
    john e, 2 months agoRead review
    "Above the 8th floor facing the hotel zone. Great view and quiet."
    Robert C, 6 months agoRead review
    "Two sides- one towards city (with little glimpse of lake from corner room), second towards lake. Ask for..."
    Sunil S, 8 months agoRead review
    "The views aren't that great from this hotel."
    Simon R, over a year agoRead review
    "Request an ocean facing room"
    Amity S, over a year agoRead review
    "Do not stay on the south (front) side or the music will keep you awake"
    nwmorris, over a year agoRead review
    Similar nearby hotels
    ibis Cancun Centro
    Ambiance Suites
    Ramada Cancun City
    One Cancun Centro