Krystal Urban Cancún & Beach Club

Krystal Urban Cancún & Beach Club

Av. Sayil Manzana 1 Lote 4-07, Supermanzana 4A, Cancun 77500 Mexico
Traveller (762)
Panorama at the Krystal Urban Cancun
360
Panoramas (14)
Krystal Urban Cancun Centro
Videos (1)
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Avg. S$84 /night, 2/6 - 2/7
S$89
per night
S$85
per night
S$81
per night

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About

#36 of 240 hotels in Cancun
4.3 of 5 bubbles
Location
4.0 of 5 bubbles
Rooms
4.1 of 5 bubbles
Value
4.1 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Service
3.9 of 5 bubbles
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
City View
Modern
Languages Spoken
English, Spanish
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Car hire
Business Centre with Internet Access
Conference facilities
Car park
Wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Taxi service
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Laundry service
Ironing service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Private balcony
Flatscreen TV
Bath / shower
Hair dryer
Room service
Safe
Telephone
Iron
Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms

Location

Av. Sayil Manzana 1 Lote 4-07, Supermanzana 4A, Cancun 77500 Mexico
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 86 out of 100
86
Cancun Airport
13.9 km
See all flights
Aerodromo de Playa Del Carmen
64.7 km
See all flights
Traveller rating
  • 1,250
  • 423
  • 221
  • 103
  • 152
Time of year
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Language
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Popular mentions
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Detailed Reviews
Alonso Fileto wrote a review Oct 2023
Durango, Mexico
Hotel's Favourite
5.0 of 5 bubbles
Nice rooms, not all of the have it, but it’s ok for me. Staff is very kind, Rubi and Daniela, even more. Just I dislike you can walk around through floors. Has a nice pool. Very quiet restaurant “Aquamarina”. Very quiet neighborhood. Fair fare. You get what you pay
Read more
Date of stay: October 2023Trip type: Travelled on business
Room Tip: There’s a supermarket just crossing the street (Oxxo). A Little spot called Aravenei with...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
These reviews are machine translated from their original language. Show machine translations?
Diego J wrote a review Aug 2023
Brazil
4.0 of 5 bubbles
The hotel is good. It has a spacious bedroom and bathroom, with a shower that provides a good bath and a bed that allows for an equally good night's sleep. The location is ok and the presence of parking (paid separately) expands travel options. The Wi-Fi, staff service and cleanliness are satisfactory. The possibility of having access and enjoying the common areas and beach structure of the resort belonging to the Krystal chain, located on Forum Beach, is interesting. One criticism goes to the result of the hotel, which is unable to serve all guests at breakfast (it is very crowded, with a waiting line and few attendants, which makes the environment quite chaotic and the dishes take a while to leave) and you also cannot pay for meals in cash (to do so you have to go down to the reception, which is always full, which wastes a lot of time). Furthermore, during the Saturday that we were staying, there was a party on the roof of the hotel throughout the night, which made the building busy and noisy and caused the parking lot to fill up, causing problems for us to park our car (the hotel does not give priority for guests!).

In short, the hotel met our needs, it's worth it!
Read more
Google
Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Morgan S wrote a review Mar 2024
5.0 of 5 bubbles
I stayed here for a business conference. Honestly, I was a bit nervous to stay here after reading the reviews. Thankfully, we didn't experience any of the problems described by others. The staff was absolutely wonderful. It's true that some of the staff don't speak English, but I can't imagine being arrogant enough to visit another country and expect THEM to speak MY language. Plus, there are so many translation apps these days, if you don't speak Spanish, use one of those! Everything we signed was printed out in English, and prices were given to us in Pesos and USD. I thought it was fine. If you want to converse in English, maybe don't travel to other countries?

Our room was clean. As a certified carpet-hater, I was happy to see that our room had a tile floor. We pushed the beds out at one point to look for a lost item, and it was obvious that the floors had been cleaned under the beds as well, so I was happy with the cleanliness of the room. The maids came every day and cleaned our room and left fresh towels. Some of the other reviews mention the rooms being old or outdated - it makes me wonder if some floors have been updated while others haven't. Our room was fine. Standard stuff, no frills, but it was fine and the beds were comfortable. The view from the balcony was beautiful.

Other things we liked about the hotel: We thought the restaurant food was good, especially the breakfast buffet. We ordered room service one evening after returning late from an excursion. It arrived quickly, hot, and they didn't charge an extra fee for room service. The restaurant staff was just lovely. There was a coffee bar in the lobby that was very convenient (and they made a great cappuccino). The pool is small compared to pools in the beach district, but it was perfect for cooling off and relaxing, and has a nice swim-up bar. We also appreciated the bellhop staff who helped us get a taxi or shuttle whenever we needed to go anywhere. They also provide a free shuttle to their sister hotel in the beach district, which we took advantage of one day.

Overall, I would stay here again.
Read more
Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerencia General, Director General at Krystal Urban Cancún & Beach Club
Responded 18 Apr 2024
We appreciate your comments and hope to have you again in a near future.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ronda B wrote a review Dec 2023
4.0 of 5 bubbles
My family and I stayed at Krystal Urban Cancun and from the time we arrived, Jesus the bellhop was very helpful. We couldn't check-in until 3pm. Raymondo at the front desk was also helpful during our stay. The family suite was very spacious for a family of 4 (2 double beds), living room, kitchen area with dining room table. I would recommend bringing moisture absorbers and your own wash clothes and towels. The water doesn't get too hot but as world travelers we are use to the different water temperatures. It is not too bad! Make reservations for the beach pass (day pass) to Krystal Cancun as soon as you check-in because slots get filled quickly. If you access the beach pass you need to arrive at Krystal Cancun before 2pm to get access to the resort, restaurant and beach area. The beach pass ends promptly at 5pm. Krystal Urban is a more relaxed hotel in the downtown area away from the tourist area.
Read more
Date of stay: December 2023
5.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: If you want to relax and get away from the tourist areas, this hotel is recommended.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ronaldo Q wrote a review Aug 2023
2.0 of 5 bubbles
At the reception there is a lady sitting at a table who offers you free Kristal in the resort area to spend the day. He would earn breakfast and 2,000 Mexican pesos to spend 90 minutes listening to a salesperson and a manager offering him to buy a room in the hotel (shares) only after that they would give him this value. We didn't accept it because it was a huge scam and they didn't even give us breakfast. So we decided to leave and I said that I wasn't starving and that I had enough money to buy the entire hotel.
Read more
Google
Date of stay: August 2023
4.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: Não aceitem o convite para conhecer o Kristal na Area de resort é perca de tempo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Irma G wrote a review Oct 2023
1.0 of 5 bubbles
Since arrival, the room is dirty, coffee stains on the dresser, dirty and plastic stuck to the bathroom sink, room floor with dirt stuck to it, the bathroom handle with lipstick (see photo)
All the workers were very friendly, except the waitress, Mrs. Grande answered rudely, she threw the food we ordered into the room! Incredible!!!
It seems like a CHEAP SPA they let people enter the pool CLOTHED, (see photo) instead of requiring a swimsuit, we informed them and they did NOTHING!
Terrible hotel, terrible experience, Avoid it!!!
Read more
Google
Date of stay: June 2023
1.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: No vayas si no quieres enojarte.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mercurio HG wrote a review May 2024
4.0 of 5 bubbles
The hotel's location is unbeatable if you will be in downtown Cancun but want to be close to the fun of tours, beach and shopping. The place is the typical business class but with the added bonus of having a beach club. Very good attention from all the staff, especially Carlos Cano, who was attentive when I asked about the arrival of transportation to my tours and security when entering and leaving the hotel. They missed a wake-up call there but the sun made up for it without a problem.
Read more
Google
Date of stay: May 2024
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with friends
Room Tip: Aparten el traslado al club de playa una noche antes ya que puede llegar a saturarse.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Emilia P wrote a review Jan 2025
5.0 of 5 bubbles
The restaurant service is excellent. Their very friendly staff, Carlos and Jessica certainly made my experience something pleasurable with their impeccable service and willingness. They were attentive, the food was brought warm and without delay, they offered me several breakfast options and helped me connect to the WIFI
Read more
Automatically translated
Date of stay: January 2025Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
luis m wrote a review Nov 2023
2.0 of 5 bubbles
Very neglected and dirty hotel, with each passing day it deteriorates more; since registration they are very slow. The room had used cotton swabs that were reported upon my arrival and they never responded to me at the reception. Old and dirty towels, and very neglected common areas
Read more
Google
Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arthur H wrote a review Nov 2023
5.0 of 5 bubbles
Hotel with great value for money. The staff are friendly and attentive, the hotel is located exactly in the center (a safe and quiet place to walk - even in the early hours of the morning), several restaurants and shops are nearby, the bus stop is about 600 meters away and passes very quickly. We don't know the hotel's beach, to visit it you need to book in advance (they said, in another hotel, that Krystal beach is beautiful), the room is large and has a beautiful view. I recommend staying without breakfast included to enjoy the city, discover Cancún's attractions, restaurants and tours. I thank Saul for his hospitality.
Read more
Google
Date of stay: October 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: O quarto mais simples já é bom.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sergio Bojorquez asked a question Apr 2023
Merida, Mexico17 contributions24 helpful votes
Hay habitaciones hándicap?
Answer from Nick
1 contribution
I have no idea.
Answer from DPM-WPB
West Palm Beach, Florida70 contributions61 helpful votes
The hotel has a van that makes two trips every morning to the beach resort. The van holds 12 people only. You must sign up the night before. There is not a shuttle to any other place.
Answer from Nick
1 contribution
No. Best to order shuttle before arrival. The airport transport scene is a zoo.
ChocolateBabz asked a question Nov 2021
Pearland, Texas116 contributions46 helpful votes
Are antigen tests available at the hotel? Is there a charge?
Answer from Nevresa
Puerto Morelos, Mexico6 contributions2 helpful votes
The Hotel does offer testing by request. They will come to the hotel to your room and do the test. The results arrive the next day if not faster! Paid $100 USD per person. The antigen I am not sure about.
lesly g asked a question Feb 2020
Long Beach, California6 contributions
Do you guys have a shuttle to pick up from the hotel?
Answer from T Ryan
Chicago, Illinois21 contributions26 helpful votes
No, they do not have a shuttle bus. Take the ado. Bus from the airport. At the bus station downtown board the number one or two public bus. Approximately 12 pesos. The bus is red and marked hotel zone. Exit by the Mexican outlet store which is right across from the hotel. About a two block walk. Good luck. Have a great time.
anthony b wrote a tip Jan 2025
1 contribution
5.0 of 5 bubbles
"Ride to airport only usd 25 , food at location was good, make sure Jesus bell boy is available. "
Read full review
James Sommers wrote a tip Jan 2025
4 contributions4 helpful votes
5.0 of 5 bubbles
"Don't just assume you'll easily find somebody that can speak English"
Read full review
Massiel V wrote a tip May 2024
Florida1 contribution
1.0 of 5 bubbles
"Remodel the rooms "
Read full review
Gabriel M wrote a tip May 2024
1 contribution
2.0 of 5 bubbles
"No good gym No good food No good attitude Good location Average price"
Read full review
Cheryse W wrote a tip Mar 2024
Brownwood, Texas7 contributions
2.0 of 5 bubbles
"Watch the charges to your credit card. Skip the restaurant they overcharge for low quality food. $2.50 for a banana "
Read full review
Not the right property for you?
There are more places to choose from in the Cancun area.
PRICE RANGE
S$93 - S$117 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Krystal Urban Hotel
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
246
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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KRYSTAL URBAN CANCÚN & BEACH CLUB (S̶$̶1̶6̶5̶) S$98: UPDATED 2025 Hotel Reviews, Price Comparison and 1,057 Photos (Cancun, Mexico) - Tripadvisor

Frequently Asked Questions about Krystal Urban Cancún & Beach Club
Which popular attractions are close to Krystal Urban Cancún & Beach Club?
Nearby attractions include Squalo Divers (0.3 km), Sky Zone Indoor Trampoline Park (0.5 km), and Plaza de Toros Cancun (0.1 km).
What are some of the property amenities at Krystal Urban Cancún & Beach Club?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Krystal Urban Cancún & Beach Club?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Krystal Urban Cancún & Beach Club?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Krystal Urban Cancún & Beach Club?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Krystal Urban Cancún & Beach Club?
Conveniently located restaurants include Hooters Plaza Malecon, Tuch Cantina Yucateca, and Arándanos The Fit Bowl Cafe.
Are there opportunities to exercise at Krystal Urban Cancún & Beach Club?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Krystal Urban Cancún & Beach Club offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Krystal Urban Cancún & Beach Club?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Krystal Urban Cancún & Beach Club?
Many travellers enjoy visiting Scorpion’s Temple (7.6 km).
Does Krystal Urban Cancún & Beach Club have any great views?
Yes, guests often enjoy the city view available here.
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