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Hacienda Chichen

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Hacienda Chichen
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672 Reviews from our TripAdvisor Community

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Showing 493: English reviews
Reviewed 2 weeks ago

This is one of the most special places I have stayed. The beautiful gardens and the historic buildings create a special place I have rarely experienced. And being walking distance from the ruins allows you to avoid all the crowds and headaches of the tourists.

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Helpful?
Thank Erik W
Hacienda_Chichen, Director de Relaciones Públicas at Hacienda Chichen, responded to this review

Thank you for staying with us. It's a honour to learn that our hotel was a special place to you. Please return soon! Sincerely, Hacienda Chichen Resort and Yaxkin Spa

Reviewed 3 weeks ago via mobile

We stayed overnight after visiting Chichen Itza. The site is within walking distance which is practical. The hacienda is set in a vast garden with the reception and dining and sitting rooms, while the rooms are in bungalows of two rooms spread around the garden. The rooms are simple but pleasant and on arrival flowers have been scattered on the...

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Helpful?
Thank Adrian H
Hacienda_Chichen, Director de Relaciones Públicas at Hacienda Chichen, responded to this review

Many thanks for sharing your charming experience in our hotel, and for recommending our services. We look forward to your future visits at Hacienda Chichen!

Reviewed 4 weeks ago via mobile

We stayed here for 2 nights in October. While pricy (especially for the region), the hotel arranged for our private walking tour of the ruins - the best historic tour I've ever had. Our local guide was so well versed in the geology, archaeology, meteorology, botany, mythology and anthropology - I felt like I learned such a comprehensive and fascinating...

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1Thank Runawaywithrenee
Hacienda_Chichen, Director de Relaciones Públicas at Hacienda Chichen, responded to this review

Thank you for letting us know that your stay with us was a pleasant and remarkable experience on your anniversary. There are many activities that guests can do at our hotel, and they add a great historical value to your travel experience. Our à la carte menu offers a variety of food and beverage options. By the way, we offer...

Sunnyvale, California
Reviewed 4 weeks ago via mobile

Probably the best food we've eaten this trip. We thoroughly enjoyed the outdoor patio seating and excellent service. Arrachera, chicken entree and enchiladas were excellent and they had a delicious limeade.

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Thank Np2
Hacienda_Chichen, Director de Relaciones Públicas at Hacienda Chichen, responded to this review

Thank you for your visit and for your nice lunch review. We hope you can stay with us in your next trip! Sincerely, Hacienda Chichen Resort and Yaxkin Spa

Cardiff, United Kingdom
Reviewed 4 weeks ago

This boutique style hotel is set in the jungle, a short walk from the ruins. Small bungalows are divided into 3 or 4 rooms, each with a terrace and chairs/hammock outside. The lavatory/shower area is partitioned from the bedrooms, but the wall doesn't reach the ceiling, so not wholly private. There is an extensive area of jungle and gardens around,...

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1Thank Gill B
Badhoevedorp, The Netherlands
Reviewed 2 December 2016

Although the hotel looks promising at first glance I could not help but be disappointed. This had mainly to do with how much they charge you for everything. We used lunch and diner in the hotel and we consider the prices way too high ! They even have different prices for the exact same meal dependent on whether it is...

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1Thank mbroek2004
Hacienda_Chichen, Guest Relations Manager at Hacienda Chichen, responded to this review

Thank for your staying with us. We sincerely apologize if by providing this information, you were uncomfortable. We had some incidents in the past with other guests, and we hope you can understand us, as it is important to inform our guests properly about our policies. We know the majority of the hotels does it, for awareness of what is...

London, United Kingdom
Reviewed 2 December 2016 via mobile

Rooms are large and very comfortable but a bit rustic and traditional. Nothing special about them. No shower gels in toilets, only a bar of soap and shampoo, but showers are powerful. Aircon works well. There is a main reception area, the old Hacienda building, where the reception and the overpriced restaurant is (food is very good) and the rooms...

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Helpful?
Thank Harold B
Hacienda_Chichen, Guest Relations Manager at Hacienda Chichen, responded to this review

We appreciate your visit and comments. Glad to know you enjoyed the facilities of our gorgeous hacienda and our food service. Please remember that the Hacienda Chichen is a sustainable hotel. We provide handmade soaps and eco-friendly amenities. For more information about our eco-friendly practices, please visit our website. Just to clarify, we don't have any entrance fee for using...

Cleveland, Ohio
Reviewed 10 November 2016

I cannot speak highly enough about this hotel. We travel very frequently to Mexico and usually stay in all-inclusive resorts. This resort is nature in all its glory, lush trees and idyllic. The rooms were impeccably clean, the staff is phenomenal, all smiling and very helpful. Most importantly, the staff went over and above the customer's expectations. We love birdwatching...

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Thank superlib
Hacienda_Chichen, Guest Relations Manager at Hacienda Chichen, responded to this review

Thank you very much for staying with us. We are delighted to learn that our service was absolute perfection to you, and that you were met by our warm staff. It is our goal, to meet your expectations and be attentive to your needs while you enjoy our Maya paradise. We look forward to your future visits! All the best,...

La Paz, Mexico
Reviewed 7 November 2016

We travel frequently and are always looking for special dining experiences. We have eaten at some of the best restaurants in Mexico and worldwide. The restaurant at Hacienda Chichen was disappointing. We should have had a clue when we paid $167.pesos for a margarita that was not very good. The restaurant setting was lovely and the service good. However, the...

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1Thank DebbieY2010
Hacienda_Chichen, Guest Relations Manager at Hacienda Chichen, responded to this review

Thank you for your visit. We read your comments, and we regret to know that you were disappointed. To avoid any future misunderstanding, please note that our price range for a main dish à la carte goes between $ 8 to $ 22 usd approx. We have served many happy diners for years in our restaurant. We always serve the...

Southampton
Reviewed 7 November 2016 via mobile

So here is our review of a one night stay: Positives - the room was nice - good size and clean. The downside was that there wasn't a full wall between the toilet and the bedroom (it was a high wall so you couldn't see but it wasn't complete so not nice having to listen to your partner. - there...

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Helpful?
Thank Kermitcat1
Hacienda_Chichen, Guest Relations Manager at Hacienda Chichen, responded to this review

Thank you for your visit. The positive and negative aspects of your review give us a valuable insight to improve our business. As for the negatives, we would love to share this very important information, which we hope will serve for clarifying these aspects. We hope you accept this sincere feedback. Our intention is to provide you with more details...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Bar/Lounge
  • Restaurant
  • Spa
GreenLeadersPlatinum level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Multilingual Staff
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
An eco-friendly boutique hotel, the Hacienda Chichen is committed to sustainable tourism and is devoted to Mayan culture and local community welfare. The resort consciously promotes an eco friendly environment rooted in Mayan tradition, which presents guests with plenty of romantic charm. An ambiance of 'home away from home' welcomes the Hacienda Chichen guests. The property's close proximity to the adjourning Chichen Itza ruins is a major plus for those travelers wishing to avoid the crowds. ... more   less 

Additional Information about Hacienda Chichen

Address: Carretera Merida-Puerto Juarez Km. 120 | Zona Hotelera de Chichen Itza, Chichen Itza 97751, Mexico
Region: Mexico > Yucatan Peninsula > Yucatan > Chichen Itza
Price Range: $217 - $456 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hacienda Chichen 3.5*
Number of rooms: 28
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Also Known As:
Hacienda Chichen & Yaxkin Hotel Chichen Itza
Hacienda Chichen And Yaxkin Spa
Hotel Hacienda Chichen Yaxkin
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Questions & Answers

Here's what travellers have asked, with answers from Hacienda Chichen staff and other travellers.
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Questions? Get answers from Hacienda Chichen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room was OK but you have to pay for everything !”
  • porch in front of the room
  • photo taken from the entrance of the room
 of 5 bubbles mbroek2004, 1 Dec 2016 | Read review
“All are great - they all have an outside porch or sitting area”
 of 5 bubbles superlib, 9 Nov 2016 | Read review
“All the rooms we saw looked excellent. They area all a short walk to the hacienda office / dining area and the pool.”
 of 5 bubbles TravelingToucans, 24 Oct 2016 | Read review
“Don't sleep in! Treat yourself to early morning at this place.”
 of 5 bubbles 546twilar, 15 Oct 2016 | Read review
“We had the master suite which was wonderfully spacious and luxurious.”
  • The master suite
 of 5 bubbles alisonbW8500XM, 27 Sep 2016 | Read review
5 of 5
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