We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Carretera Costera Sur Km 16,5 San Francisco, Cozumel 77600 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
10 people are viewing this hotel
Hotel direct offer!EXTRA 5% OFF
Expedia.com
US$694
View deal
Hotels.com
US$694
View deal
Trip.com
US$611
View deal
Barcelo.comUS$694
Booking.comUS$694
HurbUS$776
View all 17 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (5727)
360
Panoramas (2)
Videos (2)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
Read more
Updated 24/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Allegro Cozumel
Updated 24/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#29 of 62 hotels in Cozumel
Location
Cleanliness
Service
Value
In Mexico’s Caribbean there is a tiny island just bursting with life – it is Cozumel and the Allegro Cozumel. Right on the famous Sand Francisco Beach, two worlds of adventure co-exist: The Fun-in-the-sun beach and the amazing undersea Palancar Reef. Whatever you choose to pursue, Allegro Cozumel places it right at your fingertips. Beach Volleyball, tropical bars, restaurants, and nightclubs keep life on land exciting, while the on-site dive shop and big-game sport-fishing charters offer a gateway into the dazzling marine sanctuary of Cozumel’s waters. And when you awake the next morning, after a relaxing night’s sleep in your comfortable guest room, you’ll find there’s even more to explore, because the adventure never stops at Allegro. For the young ones, there is plenty to do from building sand castles alongside the beautiful powdery white sand beach, get physical at the amazing kid’s multiplay covered playground, catch some giggles at the water park, or take advantage of the many activities offered by the Kids clubs.
Read more
Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Diving
Snorkelling
Indoor play area for children
Parking
Pool / beach towels
Outdoor pool
Restaurant
Breakfast buffet
Kid-friendly buffet
Swimup bar
Poolside bar
Tennis court
Water park
Aerobics
Billiards
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Spa
Facial treatments
Manicure
Massage
Pedicure
Salon
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Laundry service
Self-serve laundry
Show more
Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Cable / satellite TV
Flatscreen TV
Hair dryer
Safe
Telephone
Bottled water
Iron
Show more
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Languages Spoken
English, Spanish
Hotel links
Special Offer:EXTRA 5% OFF
7338Reviews703Q+A100Room tips
Traveller rating
  • 2,420
  • 2,347
  • 1,287
  • 703
  • 581
Traveller safety
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Dream315771 wrote a review 5 Dec
1 contribution1 helpful vote
I usually don't take the time to review a resort unless I feel it is information people need to know prior to booking. First off, the positive, the grounds are beautifully kept and the beach is very nice. For the most part, the service (at restaurants and bars) was very good and responsive. Also, scheduling and taking our COVID test was very easy and convenient. Now, the not so good. I really have two areas that would cause me not to rebook at this resort. The first of those is the rooms. Our party booked three separate rooms and all of them had some maintenance issue or another, either a running toilet, faulty shower head that caused a trickle shower, remote that didn't work and hard beds. The biggest issue with two of our rooms were that they were on the second floor and had a thatched or palapa style roof. In both rooms, when it rained, the roofs actually leaked in the rooms causing entire beds to get wet. Imagine, sleeping and getting woken up by water dripping on your face...not the best experience. The other area that needs work is the food. It is important that folks know that there are limited times to eat and there is NO room service available at the resort. Had I known that we wouldn't have booked here at all as I am a big fan of room service breakfasts. Also, the food at the buffets are pretty bland. Not uneatable but the same thing over and over again and devoid of much flavor or seasoning. On the other hand, we did eat at the Mexican and Italian restaurants (that required reservations) and they were pretty good - certainly much better than the buffets. Overall the experience didn't stop us from having a great vacation but we do travel a lot and know that our experience in relation to the resort could have easily been much better.
Read more
Date of stay: December 2021
Rooms
Cleanliness
Service
1 Helpful vote
Helpful
Share
Response from Allegro Cozumel, Other at Allegro Cozumel
Responded yesterday
Dear guest. We appreciate your comments related to your recent stay at our Allegro Cozumel hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note. Allegro Cozumel
Read more
rehley wrote a review Aug 2021
Minneapolis, Minnesota83 contributions55 helpful votes
Hotel's Favourite
This review is a little late. The beach is amazing, very little to no seaweed issues And you can snorkel right from the beach and rent a catamaran for free from wonderful staff. if you are First Club members, you are in for a treat. This was our 34th trip to Mexican resorts, and second time to this resort and by far this was our best experience. As to alcohol, our favorite bartender was at the first club , Freddy who is pictured with me below, is by far best bartender we ever have had in Mexico. You probably have seen a lot of reviews saying similar stuff, best bartender blah ,blah, blah, But if you are a tequila snob like me, Freddy is the guy. He has an amazing skill set. Also he is Very easy to talk to. If you are a baseball fan and specifically a Red Sox fan you will love him. He mixes the best margaritas and Paloma’s that we ever ever have tasted And give. Great customer service while doing so. If I wanted to start a bar Freddy would be my first choice as bartender. First Club has top shelf, and great staff including bartender Luis when Freddie is not there. Ala carte restaurants were great and all employees are excellent. I apologize for not remembering the name of main guy at towel service. He was excellent. Also got Covid test on site. Easy. I hope this . review is helpful, this is a great resort especially first club and personal. I’m truly sorry Freddy that I didn’t write this sooner you deserved better, but keep being you with your excellent customer service and bartending skills.
Read more
Date of stay: June 2021Trip type: Travelled as a couple
2 Helpful votes
Helpful
Share
Response from Allegro Cozumel, Other at Allegro Cozumel
Responded 17 Aug 2021
Hello First of all, thank you for giving us the opportunity to host this vacation and thank you for taking the time to share with us your travel impressions. We are thrilled you enjoyed your recent stay with us. We are truly happy to know that Freddy managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to him. Thank you again for this heartwarming review of your stay with us and Freddy, we look forward to your next visit. Best regards. Guest Service Department.
Read more
slbillard wrote a review 4 Dec
Portland, Oregon100 contributions57 helpful votes
+1
Overall was a great trip. The service was great. Teppanyaki restaurant was the best. Housekeeper was awesome. Would recommend this resort if you are bringing the kids. Lots of kid activities. We were diving so it was nice having the dive site on site. Recommended upgrade to superior premium. Having your own breakfast place is nice
Read more
Date of stay: November 2021Trip type: Travelled as a couple
Room Tip: Avoid if you are looking for adults only
See more room tips
Helpful
Share
Response from Allegro Cozumel, Other at Allegro Cozumel
Responded 3 days ago
We appreciate your comments related to your recent stay .The entire staff looks forward to serving you in the near future. Allegro Cozumel.
Read more
petstylist wrote a review 2 Dec
Watauga, Texas130 contributions39 helpful votes
+1
This will be a long review of my 5 night stay. I’ll list some pros and cons so that others can make an informed decision. Before I list them here was my experience. Upon my arrival.. The lobby is small but very clean and looks pretty nice. We were not welcomed with a welcome drink or a friendly hola as I had been at other resorts over the 10 visits to Mexico. No biggie. Check-in was very smooth, we were given a map of the resort and a list of all the restaurants but no further instructions. *The room It’s s small but clean. Not planning to spend a lot of time in there so not a big deal. Definitely not big enough for more than two people as just the two of us were tripping over each other. *The restaurants There are three reservation restaurants but you can only reserve one of them for every seven nights. There is Mexican, Italian and Japanese. We chose the Japanese and happy we did. The chef was amazing and the food was delicious. Very entertaining. The Mexican restaurant is located where the lunch Buffay is in the middle of the resort. We only saw this open two nights while we were there. We know nothing about the Italian but if they were serving the leftover Italian food on the Buffet the next day it’s not great. They also claim to have a poolside snack bar. That isn’t really the case. They lunch Buffay is located next to the pool and there are snacks in there but it’s not really a poolside snack bar. You are not allowed to Grab some quick chips and guac or a slice of pizza or any french fries, etc. and sit next to the pool in your lounge chairs to eat. If you want to snack, you must cover up, wear your mask, wait in line to be seated and eat your food in the restaurant. This is the first time I’ve ever experienced a resort that didn’t offer a beach or poolside snack bar for snacking by the pool or beach. This was extremely disappointing. They lunch and dinner Buffet are located on a very steep ramp on the second floor. However, if you choose not to use the ramp there are stairs. The food wasn’t the worst for an AI resort and we always found something to eat. However it is extremely repetitive. I hope you like vegetables and chicken. Breakfast is the best except we never got any bacon, just some sort of cooked viennaa sausage like stuff for meat. *Mask policy Be prepared to have it on you at all times. Even poolside. Even at the poolside bar in the outdoors, they will not serve you unless you are wearing your mask. You must wear your mask at all times in the restaurants unless you are sitting to eat. They will not let you enter without one. *Bars/drink stations There are four bars, one of those being a swim up bar. The sports bar upstairs does not open till 5 PM. The bar next to the kids play area I only saw open once or twice. They swim up bar was only open one time during my stay and that was the day we were leaving. However, there were servers walking around the beach and pool to bring you drinks. The bar next to the beach/pool was open till 8:30 Pm. So if you want something to drink, that is most likely where you will have to walk to find one. There is no lobby bar which I found odd. First time seeing that. None of them served coffee. If you want coffee, you must go to the breakfast buffet, be masked, wait in line to be seen it at a table and then you can wait for someone to come by and ask you if you want coffee. The good news is, you can request a coffee pot in your room. Just be aware, there is no where to put it beside your bathroom vanity which is also extremely small. *Pools There is three of them plus a kiddie pool. One of them is reserved for premium guests only. They are all a nice size and the main pool is where the swim up bar is located. This is also where all the kid activity games are played. We never had trouble finding chairs. *Staff This is hit or miss. The first two days the hospitality desk staff was very friendly. Not so much the rest of the time. The grounds keepers and the house keepers work very hard and constantly. The housekeepers were very accommodating and sweet. They servers that walk around the pool and beach to take your order are extremely attentive and will take care of you. The servers in the restaurant and at the bars seem to be very attentive and friendly if you are of Spanish descent. They don’t seem to go above and beyond for the Americans. Maybe they’re just sick of us… I don’t know. This hotel does seem to be a favorite of the “locals “ before you even think it… Yes, I am a tipper. We are a bit confused most of our five day stay, especially about the Covid test as the hospitality desk we’re not very helpful and we never knew if a bar was going to be open or not to get drinks or even when or how we were supposed to make reservations for the restaurant. I pretty much relied on Facebook posts about the resort and other guests. Did I have a good time? I relaxed a lot. It was very quiet and there is no staff that goes around to pump up adult hotel guests and encourage them to participate in the very few entertainments for them. I did get plenty of sleep and enjoyed the pool and beach. If you are an active person, definitely plan on booking some excursions. Woul I return to this resort? I highly doubt it as I’ve stayed at so many other resorts (even during the pandemic) that offered so much more for the same price or less. There does seem to be a lot of people that continue to return to this resort over many many years but I have to wonder if they’ve ever visited many other resorts. I will in this part of the review by saying this. From check in to check out and walking the resort in between I heard a lot of guests complaining about their stay. Pros - [ ] The resort is pretty with beautiful landscaping and is kept very clean. - [ ] The food is just good enough that you will always find something to eat. - [ ] The housekeeping staff and poolside servers are extremely attentive - [ ] They will give you a coffee maker for your room if you request it - [ ] Plenty of poolside and beach chairs - [ ] Resort is small and easy to navigate. - [ ] Beach is very beautiful - [ ] Always had hot water in the shower CONS - [ ] They have vendors right outside the lobby in front of the entrance to the dinner buffet that constantly hound you even when you say no. There is no way to avoid them. You may have to walk by them several times and one evening and they will not leave you alone. - [ ] There is not enough drink stations where you can get a soda or a cup of coffee in the morning without having to enter the restaurant or walk all the way down to the beach. - [ ] No poolside or beach side snack bar allowing to you to snack at your chairs - [ ] Cab ride is $15 to go into town which you will want to do. Not the resort’s fault though. - [ ] Hospitality desk is not very hospitable. - [ ] Hard to get reservations for restaurants, especially when they are not open every night - [ ] Do very few adult activities in Little to no entertainment staff - [ ] Restaurant and bar openings are very inconsistent. You never know which one is serving - [ ] No lobby bar - [ ] You can literally hear everything in your room as if the noise is in the room itself. This includes people walking outside your room, your neighbors, the nightly show until 11:30 PM even though it wasn’t anywhere in our room. I could hear the housekeepers and the neighbors next to us clearly and perfectly to where I could follow their conversations. This can be annoying when the housekeepers come early in the morning and the neighbors like to stay up late at night or even argue. Hope this helps you make a final decision. If you have questions, just ask.
Read more
Date of stay: November 2021Trip type: Travelled with family
Room Tip: If you like accommodations, spend a few mor bucks elsewhere
See more room tips
3 Helpful votes
Helpful
Share
Response from Allegro Cozumel, Other at Allegro Cozumel
Responded yesterday
Dear guest. First of all, thank you for giving us the opportunity to host this vacation and thank you for taking the time to share your impressions with us. We appreciate your comments and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note. Allegro Cozumel
Read more
Chandrajohnson wrote a review 1 Dec
San Jose del Cabo, Mexico5 contributions1 helpful vote
We LOVE this resort; the staff & beach are AMAZING!!! We have been going here for years but missed a visit last year. The grounds are beautiful, plus it is quiet since all of the rooms are spread out. The Mexican ala carte was the best dinner to date, plus the Hibachi is always a hit - try the fried ice.
Read more
Date of stay: November 2021Trip type: Travelled as a couple
Room Tip: Look for Freddy S, he has been bartending longer than anyone else 🙌 he is the best!!! ❤️
See more room tips
Helpful
Share
Response from Allegro Cozumel, Other at Allegro Cozumel
Responded 5 days ago
Thank you for giving us the opportunity to host this vacation and thank you for taking the time to share your impressions with us. We appreciate your kind words. Staff work tirelessly every day to entertain our guests during their stay with us. We are very happy to know that you had fun during your stay. Thank you for sharing your experience with us and we look forward to serving you again soon. Allegro Cozumel
Read more
Previous
123456
PRICE RANGE
US$106 - US$254 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
occidental allegro cozumel hotel cozumel, occidental allegro hotel, occidental allegro resort all inclusive
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
305
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Allegro Cozumel
Which popular attractions are close to Allegro Cozumel?
Nearby attractions include Palancar Reef (3.4 km), Columbia Reef (6.7 km), and Playa El Cielo (7.4 km).
What are some of the property amenities at Allegro Cozumel?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Allegro Cozumel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Allegro Cozumel?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Allegro Cozumel?
Yes, free parking is available to guests.
What are some restaurants close to Allegro Cozumel?
Conveniently located restaurants include Alberto's Beach Bar & Restaurant, SkyReef Cozumel, and Carlos'n Charlie's Beach Club.
Are there opportunities to exercise at Allegro Cozumel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Allegro Cozumel?
Yes, laundry service and self serve laundry are offered to guests.
Which languages are spoken by the staff at Allegro Cozumel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Allegro Cozumel?
Many travellers enjoy visiting San Gervasio Mayan Archaeological Site (15.2 km).
Is Allegro Cozumel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.