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Allegro Cozumel

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Allegro Cozumel
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3,962 Reviews from our TripAdvisor Community

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Showing 3,350: English reviews
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Reviewed yesterday NEWvia mobile

We were at Allegro Cozumel from Apr.14 to Apr.21. We really liked the grounds. Well maintained, clean and really nice to look around. We loved the location, and the fact that we were not in the city, and that the next door resort was about 1 km away. We got 2 adjoing rooms in villa 45. Olivia was our cleaning...

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Helpful?
Thank atokazi
Reviewed 2 days ago NEWvia mobile

Great resort the hace been great all over muy expectativas seré atend, food seré the best at italian restaurant, muy kids loce mini disco. Look forward for Raúl on activities he made your stay special thanks because he made muy commitment come true at the theatre. all the resort si a dream, the beach área si the best ever. Thanks...

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Helpful?
Thank dana m
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Dear dana m, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Allegro Cozumel was an enjoyable one. We continuously...

Ontario, Canada
Reviewed 2 days ago NEW

We arrived at the resort for one week April 11th. We were looking for a relaxing week and thought we would try Mexico for a second time. we have traveled to many locations in the past but only to Mexico once previously - Pacific side. The Good: Short trip from airport to resort! Snorkeling excursion booked through Air Canada rep...

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Helpful?
Thank Horseshoelakers
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Dear Horseshoelakers, There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have in the meantime briefed the team at great length of your comments. We are working on a...

Atlanta, Georgia
Reviewed 3 days ago NEW

My husband and I spent 5 days here for our 10th Anniversary, and We had such a great tiime. This hotel is wonderful, the food is great, the staff is very nice and friendly. I can't wait to be back!! I highly recommend this resort.

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Helpful?
1Thank Jessiapa29
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Dear Jessiapa29, First of all, we congratulate you with your 10th Anniversary a we would like to thank you for choosing Allegro Cozumel to celebrate such an important event. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Warm regards! Monica...

Toronto, Canada
Reviewed 4 days ago NEW

beautiful place. but I came home with a real disappointment! went to Mexico 7 times now - and it was the first time I got something taken! out of my suitcase in the room.We arrived the 7. of April Friday evening, went to orientation Saturday, listen to what to put in your safe, because they can not control theft. I...

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Helpful?
Thank alandean988
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Dear aladean988, We are very disappointed to read your comments about your stay at Allegro Czoumel. We are aware that, unfortunately, an apology will not change the outcome of your experience on this occasion, although we ask you, please, to accept our most sincere apologies. We are surprised and concern about your comments regarding the disappeared objects. Please notice that...

Columbus, Ohio
Reviewed 5 days ago NEW

I cannot say enough about this resort. The beach is great , very relaxing . The meals were all good no issues at all. The nightly entertainment was superb. Raul Hernandez is the BOMB ! Very funny guy , and takes his job very seriously. Both the General Manager and the Manager over the Grand and Allegro were awesome to...

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1Thank gocartruns
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Dear gocartruns, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would...

Reviewed 5 days ago NEWvia mobile

Spent a week here and had an awesome time. Excursion opportunities were plentiful, and the pool boys were hilarious, especially Manuel! The food was decent and had a lot of variety at the buffets, but the Italian restaurant took forever.

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Helpful?
Thank Mitch M
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Dear Mitch M, Thanks for your review. We're glad you enjoyed your stay with us at the Allegro Cozumel. We sincerely hope to be able to host you again in the near future for yet another pleasant stay. Warm regards! Monica P, Guest Experience Manager Allegro Cozumel

Rochester, New York
Reviewed 5 days ago NEWvia mobile

I'm still at the hotel and I can write this review now because I'm fairly certain that nothing will change. 1. Check in-stood in line twice. There should be some sort of differentiation upon arrival for superior check-in. Once we got there though, it was nice to have the personalized service. Check in is at 3 pm, you will be...

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Helpful?
1Thank robin_claypool
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Dear robin_claypool In Allegro we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Thank you again for your visit and constructive critics, our primary goal...

Austin, Texas
Reviewed 5 days ago NEWvia mobile

We visited the Allegro Cozumel for the first time in April for 5 days. It was one of the best vacations we've had. Our room, 6513 was fantastic, close to the seafront & a lot of the amenities you'd expect. The hotel is very clean, Including the pool areas, rooms and common areas, bars, lobby, etc. Often we saw staff...

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Helpful?
1Thank Nigel R
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Dear Nigel R, Thank you for your great review and for share your experience in our beautiful resort whit another travelers. We are glad to know you enjoyed your stay whit us. Once again, thank you for your time and we are looking forward to welcome you back in the near future. Warm Regards! Monica P, Guest Experience Manager Allegro...

Milwaukee, Wisconsin
Reviewed 5 days ago NEWvia mobile

To start I am a travel associate for Starship Travel Milwaukee, each year our group travel to new and exciting places. The resort property is spotless and we'll maintained. The sit down dinning the food is wonderful, buffets are nice. They grill out by the pool for lunch and have 2 cooking show also. The resort did alot of remodeling...

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Helpful?
2Thank sunshinee1021
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Dear sunshinee1021 We would like to thank you for taking the time to highlight our hotel features down to the detail. We are absolutely delighted to read that you enjoyed your stay, and appreciate the pro activity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
In Mexico’s Caribbean there is a tiny island just bursting with life – it is Cozumel and the Allegro Cozumel. Right on the famous Sand Francisco Beach, two worlds of adventure co-exist: The Fun-in-the-sun beach and the amazing undersea Palancar Reef. Whatever you choose to pursue, Allegro Cozumel places it right at your fingertips. Beach Volleyball, tropical bars, restaurants, and nightclubs keep life on land exciting, while the on-site dive shop and big-game sport-fishing charters offer a gateway into the dazzling marine sanctuary of Cozumel’s waters. And when you awake the next morning, after a relaxing night’s sleep in your comfortable guest room, you’ll find there’s even more to explore, because the adventure never stops at Allegro. For the young ones, there is plenty to do from building sand castles alongside the beautiful powdery white sand beach, get physical at the amazing kid’s multiplay covered playground, catch some giggles at the water park, or take advantage of the many activities offered by the Kids clubs. ... more   less 

Additional Information about Allegro Cozumel

Address: Carretera Sur San Francisco Palancar | Km 16.5, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $168 - $440 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Allegro Cozumel 3.5*
Number of rooms: 305
Reservation Options:
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Also Known As:
Occidental Allegro Cozumel Hotel Cozumel
Occidental Allegro Hotel
Occidental Allegro Resort All Inclusive
Hotel Style:
#11 Spa Hotel in Cozumel
#11 Top resorts Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Allegro Cozumel staff and other travellers.
385 questions
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Questions? Get answers from Allegro Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we were in building 66 and it was close to beach and pool and quiet!”
Horseshoelakers, 22 Apr 2017 | Read review
“Try a room by the pool close to lunch area quieter”
gocartruns, 19 Apr 2017 | Read review
“We stayed on first floor which we liked but I would like to try the second floor next time.”
GregAustin512, 19 Apr 2017 | Read review
“Do not stay in building 41 whatever you do!!! Closer to the beach the better”
Evangels8, 19 Apr 2017 | Read review
“had room 1123....very quiet and close to lobby”
gambeen, 19 Apr 2017 | Read review
5 of 5