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Carretera Costera Norte Km 4.8, Cozumel 77613 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (828)
Room & Suite (163)
Pool & Beach (118)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 12/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Cozumel
Updated 12/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#20 of 62 hotels in Cozumel
Location
Cleanliness
Service
Value
The Westin Cozumel overlooks the Caribbean Sea from the northwestern area of our paradisiacal island. Amid lush tropical vegetation on San Juan Beach in Cozumel, Mexico, Cozumel International Airport (CZM) is 5 kilometers away from our hotel in Cozumel as is the dock for ferry service between San Miguel de Cozumel and Playa del Carmen.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Babysitting
Children Activities (Kid / Family Friendly)
Parking
Wifi
Paid internet
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Kids club
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Full body massage
Manicure
Massage
Pedicure
Steam room
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Express check-in / check-out
Laundry service
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Room features
Air conditioning
Private beach
Desk
Private balcony
Coffee / tea maker
Refrigerator
Cable / satellite TV
Whirlpool bathtub
Room service
Safe
Separate living room
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Family
Languages Spoken
Spanish
Hotel links
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486Reviews70Q+A89Room tips
Traveller rating
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Popular mentions
Kathleen R wrote a review 23 Oct
1 contribution
Our trip was absolutely fantastic from beginning to end! The staff went above and beyond to ensure our satisfaction. A special shout out to Javier at the snack bar and Facundo at the sky bar. These gentlemen are the epitome of excellent customer service, and we love them! We’ll be back!
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Date of stay: October 2021Trip type: Travelled as a couple
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mrfrenchy101010 wrote a review 16 Oct
Surprise, Arizona4 contributions3 helpful votes
My wife and I have been going to Westin properties for the past 7 years. This was by far the worst one that we have stayed at. We are 4 star Elite members of SPG (now Marriott), and have enjoyed many properties. When we arrived Fernando was extremely friendly and professional. We went inside and were greeted by Javier. He checked us in and said that our room was not ready yet. We sat in the lobby and my wife noticed some people checking in and receiving wrist bands. I went up to Javier and asked if this was an all-inclusive hotel and he said yes. He said there are two all-inclusive, one was a "regular" and the other a "premium". I asked the difference and he said the premium had top shelf alcohol. Both came with a 50% discount at the restaurant Cozumil. The first was $98 and the second was $120. We decided not to do either and didn't see much of a difference. We later found out that if you bought the premium all inclusive package that there was no charge for the Cozumil restaurant. Javier was not clear at all on what the hotel offered. While we were in our room on three different occasions the lady next door was screaming at the top of her lungs. We had called security because we thought she was being harmed, come to find out the couple was having extremely loud sex. Needless to say the walls are very thin. We called down for two pillows and it took almost an hour for the pillows to come up. There was no concierge on duty at all! The furniture seemed very old and needed to be updated. In closing we definitely will not be staying at that particular Westin property again.
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Date of stay: October 2021
Location
Service
Sleep Quality
Room Tip: Rooms are west facing so no sunrises to watch!
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azamyp wrote a review 15 Oct
Phoenix, Arizona4 contributions
Staff was wonderful especially Esperanza our server most evenings dining. Her grace, friendliness, laughter, and wanting to make each night wonderful for us was one of the best parts of our stay. The room was very comfortable and had everything we needed.
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Date of stay: October 2021Trip type: Travelled as a couple
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Aaron Dickerson wrote a review 15 Oct
1 contribution
+1
Recommend this hotel and it’s staff. Very professional, very clean and the service is top notch. The breakfast, lunch and dinner service is great. A lot of options for everyone. Nice, small secluded little beach front with all water activities available to the guests.
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Date of stay: October 2021Trip type: Travelled as a couple
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Rex F wrote a review 11 Oct
1 contribution
This Hotel is amazing.. If you want to get away from the party scene and just enjoy the sun and water.. This place is for you.. The Beach is exactly what you see in the pictures.. Every Room in the Hotel has a fantastic View.. Breakfast and Lunch is perfect served on the water.. You can even feed the fish while you eat.. Dinner is not that bad either but after a few days of the same menu it gets boring.. Try the La Cabana Del Pescador across the street next to the Key Lime Pie factory and you won't disappointed.. Now for the Hidden Gem..- After you grown tired of the beach for a few days.. Try out the Rooftop Pool.. It's like your private pool with your private Bartender name Fercundo-- He is the nicest guy you will ever meet and will take care of you.. There is both Sun and Shade available up there for all.. But don't tell anybody about it because you will be the only ones up there.. LOL.. The only downer I can give you but not a deal breaker was the service on the beach was less desirable.. I always bring TIP money to make sure hard work is paid off.. I didn't really get a chance to tip anyone on the beach.. The guy whom I will not name did not do a very good job to deserve a big tip.. I gave him the customary amount but he missed out.. just ask Facundo on the roof..
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Date of stay: October 2021
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Response from Alejandro Ruiz , Director General at The Westin Cozumel
Responded 1 week ago
Thank you for your great review and for share your experience in our beautiful island whit another travelers. We are glad to know you enjoyed your stay whit us. We appreciate you have taken the time to post your review, thank you for praising the service, we also appreciate the areas of opportunity you mention and I will ensure we use your feedback to continue on our constant journey to deliver the best service to our guests. We hope to welcome you back soon!
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PRICE RANGE
US$171 - US$368 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
152
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Frequently Asked Questions about The Westin Cozumel
Which popular attractions are close to The Westin Cozumel?
Nearby attractions include Cozumel Bar Hop (6.3 km), Sergio's Silver from Taxco (4.7 km), and The Amazing Cozumel Race (5.0 km).
What are some of the property amenities at The Westin Cozumel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Westin Cozumel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Cozumel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Cozumel?
Yes, free parking is available to guests.
What are some restaurants close to The Westin Cozumel?
Conveniently located restaurants include CRAZY KING Burrito, Caribe Burger & Grill, and Diego's.
Are there opportunities to exercise at The Westin Cozumel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Westin Cozumel have an airport shuttle?
Yes, The Westin Cozumel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Westin Cozumel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Westin Cozumel?
Many travellers enjoy visiting San Gervasio Mayan Archaeological Site (5.5 km).
Does The Westin Cozumel have any great views?
Yes, guests often enjoy the ocean view available here.