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Av Rafael E. Melgar Km 1.5 Zona Hotelera Centro, Cozumel 77600 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (5031)
Room & Suite (1056)
Videos (1)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 17/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Cozumel Palace
Updated 17/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#4 of 62 hotels in Cozumel
2021 Travellers' Choice Best of the Best
Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering the all-inclusive, luxurious Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! Ideal for families, couples and adventure travelers who love diving and snorkeling.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Bar / lounge
Breakfast available
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
24-hour security
Currency exchange
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private balcony
Room service
Flatscreen TV
Bath / shower
Seating area
VIP room facilities
Laptop safe
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Smoking rooms available
Good to know
Great View
Languages Spoken
English, Spanish
Hotel links
Special Price:Beat the winter blues


Full view
81Good for walkers
Grade: 81 out of 100
35Restaurantswithin 0.5 km
13Attractionswithin 0.5 km
4808Reviews531Q+A100Room tips
Traveller rating
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Popular mentions
Richard T wrote a review 24 Oct
Huntsville, Alabama5 contributions7 helpful votes
Really enjoyed Cozumel Palace. Very friendly staff and very clean. We’ve been to the Cozumel/Cancun area many times and rarely don’t have a fun relaxing experience. Top shelf liquors appreciated. Not a wild resort, but that’s what we were looking for. Lots of folks in the 40-65 age range. Food was good. Many divers at this resort, so pool/beach area was less crowded in the morning. No much beach to speak of, but easy access to the Gulf via a few steps and water was perfect temperature with no seaweed.
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Date of stay: October 2021
Response from Alan Guzmán, Propietario at Cozumel Palace
Responded yesterday
Dear Richard T: Thank you very much for giving us the opportunity to host you, We feel much honored to learn that we were able to create a great experience for you once again., It is always wonderful to hear when we impact our guests so much and each of the departments. Thank you for taking the time to share your comments, rest assured that your satisfaction is our main priority. Best regards, Marcos Rojas General Manager Cozumel Palace
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GO-FOR-IT-BETH wrote a review May 2021
New York City21 contributions1 helpful vote
Hotel's Favourite
Traveling from New York is a two flight trip, so it has to be worth it, and Cozumel Palace is! The hotel is beautiful and kept extremely clean. We were very comfortable and every room has a view! First, there is the staff: Dora, who scheduled our Covid test for us and then arranged for a romantic dinner when she heard we were celebrating an anniversary. After our romantic dinner, there was a lovely surprise waiting for us in our room. When, unfortunately, we had to take a trip to the hospital, she came with us to lend support. Pedro, the head of Security, also came and then picked us up. Such beautiful people. Then there is Joel, the Sommelier. He is someone who truly loves his job and loves sharing his incredible knowledge of wine. He is also one of the sweetest people we ever met! So glad we made this new friend. Then there are the restaurants! We started with Agura, which is Indian cuisine. Fabulous! You must try it! The chef, Honorio, clearly put his heart and soul into these dishes. The manager, Selene, was also very proud of what they created. We had similar experiences with the Japanese and Italian restaurants! The wait staff was super friendly. Special shout out to Evert, Kika, Ruisel , Eric, Ivanovich, Jonathan, and the hostess, Martha!!! Go for the Cozimil dinner and wine tasting events , totally worth it! All of this with that beautiful ocean right there. Can’t forget that ocean!! My husband and I will definitely be back!!
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Date of stay: May 2021Trip type: Travelled as a couple
Response from , Propietario at Cozumel Palace
Responded 31 May 2021
Dear GO-FOR-IT-BETH, It is great to read your positive review, we thank for taking the time to share it with us as it is an opportunity to continue to make your vacation memorable and relaxing. We are pleased to read your kind words of our staff who is committed to exceed our guest expectations, we regret to learn that you had to go to the hospital, however it is good to know that the correct follow-up and procedures were applied in the moment; to assist you and make this stay more accommodating, rest assured that our team members will be personally recognized for providing you with this experience. Furthermore, we thank you for making us part of such special and romantic occasion, and we are anxiously awaiting your soon return to continue enjoying the extraordinary Palace Experience. Cordially, Marcos Rojas General Manager Cozumel Palace
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brocklori wrote a review 24 Oct
Ardmore, Alabama1 contribution
Our trip was planned before the pandemic so after 4 rescheduling and almost 2 years later, we finally got to go. With all of the disappointments beforehand, this trip was worth the wait! BEST VACATION EVER!!
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Review collected in partnership with this hotel
Date of stay: October 2021
Response from Alan Guzmán, Propietario at Cozumel Palace
Responded yesterday
Dear brocklori: Thank you for choosing Cozumel Palace. We are pleased to read your comment, in which you could enjoy an incredible atmosphere, delicious food and the incredible attention of our staff. We appreciate your recommendation and remain at your service. Best regards, Marcos Rojas General Manager Cozumel Palace
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Jeff V wrote a review 21 Oct
5 contributions
This was my 6th time staying at Cozumel Palace and every time it's been a wonderful experience. The rooms are very nice, the food is above average but the real stars of the show are the wonderful people who work at the resort. They go way above and beyond to try to make sure you have an amazing vacation. I would advise new guests to look for Pascual at the bell desk when they arrive -- This guy is super helpful and can get anything done. Have some odd request or problem he can solve it. He has become a good friend not just a person who works at the resort. Carmin in Bugambilias -- Her street tacos are awesome! I think about them all the time. Sometimes I would go and just have the tacos. Martha is also working the hostest desk and is a super nice person who makes the visits special. While I didn't catch all their names -- The front desk staff was always there to help and super friendly. We go to the palace for scuba diving and the whole staff at Aqua Safari is good! They do have a membership presentation at the resort -- It's not super pushy you go but it can be a bit annoying as they will keep asking. Either keep saying no or go and hear them talk. I found out that the membership offer worked for me and I am happy I purchased it. As a member I get resort credits that pays for my scuba diving and some other perks.
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Date of stay: October 2021
Sleep Quality
Room Tip: I like the top floor with the covered balconies
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Response from Alan Guzmán, Propietario at Cozumel Palace
Responded 4 days ago
Dear 654jeffv: First and foremost thank you for taking the time to share your experience with us. Reviews such as yours are truly an enthusiastic inspiration to us as they encourage our earnest efforts to always deliver top tier service hence, our team members will be thrilled to know that their execution had affirmed your satisfaction and complimented all other services that we offer. We thank you for traveling to Cozumel Palace and the soul of luxury where The Palace Life was indeed a reality, and look forward to your next visit for 7th time. Best regards, Marcos Rojas General Manager Cozumel Palace
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Kelly F wrote a review 19 Oct
1 contribution
We just went back to this resort to celebrate our 10 year anniversary and it is still top notch! We were married there in 2011 and were spoiled then and treated so wonderful now too! The food is still such great quality and the service is phenomenal. All the staff always made us feel special and waited on. We will definitely return. Highly recommend!
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Date of stay: October 2021Trip type: Travelled as a couple
Response from Alan Guzmán, Propietario at Cozumel Palace
Responded 6 days ago
Dear Kelly F: It has been a pleasure to have you with us and pamper you with the service that Cozumel Palace is known to provide. We are glad to know that you were able to fully enjoy the entire facilities, the all-inclusive offerings, and all in all the excellent attention and service provided by our amazing staff! Thank you for your recommendation and we look forward to welcoming you back soon to keep celebrating more years of your marriage. Best regards, Marcos Rojas General Manager Cozumel Palace
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US$276 - US$563 (Based on Average Rates for a Standard Room)
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MexicoYucatan PeninsulaQuintana RooCozumel
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Frequently Asked Questions about Cozumel Palace
Which popular attractions are close to Cozumel Palace?
Nearby attractions include Cozumel Bar Hop (0.5 km), La Internacional Cerveceria (0.4 km), and Punta Morena (0.5 km).
What are some of the property amenities at Cozumel Palace?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Cozumel Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Cozumel Palace?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Cozumel Palace?
Yes, free parking is available to guests.
What are some restaurants close to Cozumel Palace?
Conveniently located restaurants include Rock 'n Java Caribbean Cafe, Rolandi's, and Jeanie's.
Are there opportunities to exercise at Cozumel Palace?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Cozumel Palace have an airport shuttle?
Yes, Cozumel Palace offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Cozumel Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does Cozumel Palace offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Cozumel Palace?
The staff speaks multiple languages, including English and Spanish.