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Cozumel Palace

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Traveller (4015)
Room & Suite (996)
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Overview
  • Excellent78%
  • Very good16%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
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AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Rooms
5 Jun6 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,947)
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3,758 results
Traveller rating
2,876
618
148
69
47
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LanguageEnglish
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2,876
618
148
69
47
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All reviewsresort creditaqua safariloft suiteromantic dinnerchef's dinnervacation plannerspay taxthe concierge levelitalian restaurantoutdoor grillspa treatmentssandy areashour room servicehammock on the balconymy pleasuredolphin swimplaya del carmen
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1 - 5 of 3,758 reviews
Reviewed 2 days ago via mobile

We wanted to try Cozumel Palace again after our experience last year. This year was much better! They had our room ready as soon as we walked in the door! Bernice made a special door sign for us! The pool chair were very restful! The...More

Thank Haden L
Hotel's Favourite
Reviewed 14 November 2017

We stayed at the Cozumel Palace for 6 days. We had to leave on the 7th day because we had an early flight out of Cancun airport. The service and food was excellent. I can't say enough how helpful all the people were that worked...More

6  Thank Allen R
Response from GMCozumelPalace, Gerente at Cozumel PalaceResponded 23 November 2017

Dear Allen First and foremost thank you for taking the time and write this review. We are glad to know you had an excellent stay. We really hope to see you back very soon. Best regards Marcos Rojas General Manager

Reviewed 3 days ago via mobile

On our first visit to Cozumel we decided to book at Cozumel Palace because we had read very good comments. We arrived with many expectations, which were exceeded from the start. The check in was very fast Ana was very well at the front desk,...More

Thank rhyden45
Reviewed 4 days ago

Rooms were great...especially loved the hammocks with a view. all of the events were amazing from wine tasting, to chefs dinner, to chocolate making, to snorkeling. Nelson was amazing helping us book everything AND taking us on the snorkeling tour. The hotel was always putting...More

Thank S D
Reviewed 1 week ago

Almost a boutique all inclusive hotel. Friendly and cheerful staff, very helpful, remembers their guests from year to year. On site spa and restaurants, helpful concierge with multiple activities. All rooms are suites with full size in room hot tub and balconies overlooking awesome sunsets....More

Thank bofsappraiser
Response from GM_RivieraZone, Gerente at Cozumel PalaceResponded 5 days ago

Dear bofsappraiser, Thank you for making us part of your experience in Mexico and for giving us the opportunity of exceeding your expectations, we deeply value our guests' comments, especially those coming from our repetitive guests who have trusted in the quality of Palace Resorts...More

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Most Booked Properties in Cozumel, Mexico
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet (WiFi)
Spa
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$331 - US$571 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Top resorts Hotel in Cozumel
#1 Spa Hotel in Cozumel
#2 Luxury Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$331 - US$571 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Top resorts Hotel in Cozumel
#1 Spa Hotel in Cozumel
#2 Luxury Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (4015)
Room & Suite (996)
Pool & Beach (672)
Dining (387)
Amenities (66)
Business Centre & Event Rooms (16)
Family and Play Areas (14)
Questions & Answers
Ask a question
Dana L
12 May 2018|
Answer
Response from GM_RivieraZone | Property representative |
Dear Dana L, Thank you for contacting us, please note free Wi-Fi is available all throughout our resorts and inside every suite. We look forward to the opportunity of hosting you. Cordially, Karla Corona e- Concierge
0
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Google Translation
Zandra S
6 May 2018|
AnswerShow all 4 answers
Response from fcl394 | Reviewed this property |
We had the 4th floor and it had a spectacular view of the ocean
0
Votes
WifeofMichael
26 April 2018|
AnswerShow all 4 answers
Response from GM_RivieraZone | Property representative |
Dear WifeofMichael, Thank you so much for contacting us, please note we do have an area with sand, loungers, palapas and palm trees, located right in front of the ocean where you will be able to do snorkeling, we look... More
0
Votes
Google Translation
Room Tips
"Most all rooms are Oceanside but there are a few city view. I would want to choose ocean view as the view is..."
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"We had room 402. Excellent view of the ocean ."
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"Every room we have had here over the last 6 years has been excellent."
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"Fly to Cozumel, not Cancun"
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